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After Stripe's Last Retry: An Inventory of What Is Still Sitting There
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After Stripe's Last Retry: An Inventory of What Is Still Sitting There

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3 min read

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Flat-Fee Dunning, Priced in the Open: The Arithmetic a Store Should Run First
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Flat-Fee Dunning, Priced in the Open: The Arithmetic a Store Should Run First

#product #saas #startup
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One Afternoon in a Recovery Queue: What Actually Happens After Connect
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One Afternoon in a Recovery Queue: What Actually Happens After Connect

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Revenue Recovery Is the Outcome. The Work Has a Different Name.
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Revenue Recovery Is the Outcome. The Work Has a Different Name.

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Most Dunning Software Reviews Grade the Email. Grade the Retry Instead.
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Most Dunning Software Reviews Grade the Email. Grade the Retry Instead.

#product #saas #software
BERJAYA 1
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Retry Timing Is Where Recovery Programs Win or Quietly Bleed
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Retry Timing Is Where Recovery Programs Win or Quietly Bleed

#fintech #saas
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3 min read
Hard and Soft Declines Are Not Two Severities. They Are Two Different Jobs.
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Hard and Soft Declines Are Not Two Severities. They Are Two Different Jobs.

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Dunning Solutions Are Four Different Products Wearing One Name
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Dunning Solutions Are Four Different Products Wearing One Name

#fintech #product #saas
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3 min read
Reading a Chargebee Attempt Log Like an Auditor
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Reading a Chargebee Attempt Log Like an Auditor

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3 min read
Switching Recovery Tools: A Ledger, Not a Leap
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Switching Recovery Tools: A Ledger, Not a Leap

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3 min read
Teardown: The Order of Attempts Is the Product
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Teardown: The Order of Attempts Is the Product

#backend #fintech #saas
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3 min read
The Updater Healed Half the File. The Other Half Was Never Enrolled.
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The Updater Healed Half the File. The Other Half Was Never Enrolled.

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The Migration Ledger: What Switching Recovery Tools Really Moves
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The Migration Ledger: What Switching Recovery Tools Really Moves

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The Denominator Clinic: Fixing a Failure Rate You Cannot Trust
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The Denominator Clinic: Fixing a Failure Rate You Cannot Trust

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The Standup Question Nobody Asks About Renewals
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The Standup Question Nobody Asks About Renewals

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Reading a Recovery Tool's Pricing Page Like an Accountant
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Reading a Recovery Tool's Pricing Page Like an Accountant

#saas #startup
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The Second Charge Is the Real Onboarding Test
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The Second Charge Is the Real Onboarding Test

#product #saas #startup
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Comparing Recovery Tools? Bring Your Own Failure Report
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Comparing Recovery Tools? Bring Your Own Failure Report

#product #saas #tools
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Switching Recovery Tools Is a Data Job Before It Is a Vendor Job
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Switching Recovery Tools Is a Data Job Before It Is a Vendor Job

#data #product #saas
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3 min read
Seal Handles the Subscription. Who Handles the Failed Renewal?
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Seal Handles the Subscription. Who Handles the Failed Renewal?

#developers #product #saas
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3 min read
Retry Timing Is a Hypothesis. Here Is How to Test Yours.
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Retry Timing Is a Hypothesis. Here Is How to Test Yours.

#analytics #product #testing
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3 min read
Three Stations Between a Failed Charge and a Saved Subscriber
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Three Stations Between a Failed Charge and a Saved Subscriber

#product #saas #software
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3 min read
A Tale of Two Lists: The Recently Lost and the Long Gone
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A Tale of Two Lists: The Recently Lost and the Long Gone

#marketing #saas #startup
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3 min read
Reading a Stripe Attempt Log Like an Engineer, Not a Mourner
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Reading a Stripe Attempt Log Like an Engineer, Not a Mourner

#backend #debugging #saas #softwareengineering
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3 min read
Read Your Recovery Invoice Like an Auditor
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Read Your Recovery Invoice Like an Auditor

#operations #saas #startup
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Auditing the Gaps Around Recurly's Own Dunning
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Auditing the Gaps Around Recurly's Own Dunning

#management #saas #software
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A Switching Diary: Seven Days After Leaving a Percentage-Priced Recovery Tool
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A Switching Diary: Seven Days After Leaving a Percentage-Priced Recovery Tool

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Switching Recovery Tools: The Ledger Nobody Writes Down
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Switching Recovery Tools: The Ledger Nobody Writes Down

#product #saas #startup
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3 min read
Name the Work Before You Buy the Solution
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Name the Work Before You Buy the Solution

#management #product #saas
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The Monday Queue: What Subscription Payment Recovery Looks Like at 9 A.M.
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The Monday Queue: What Subscription Payment Recovery Looks Like at 9 A.M.

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The ROI Audit Nobody Runs Until the Renewal Invoice Arrives
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The ROI Audit Nobody Runs Until the Renewal Invoice Arrives

#analytics #productivity #saas
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3 min read
Quoting Failure Numbers Without Lying: A Short Guide for Operators
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Quoting Failure Numbers Without Lying: A Short Guide for Operators

#analytics #operations #saas
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3 min read
Audit the Vault Before You Audit the Retries: A Braintree Renewal Exercise
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Audit the Vault Before You Audit the Retries: A Braintree Renewal Exercise

#architecture #backend #softwareengineering
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3 min read
Recovery Is a Queue Discipline, Not a Rescue Mission
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Recovery Is a Queue Discipline, Not a Rescue Mission

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The Recovery Queue Needs an Owner, Not Just a Tool
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The Recovery Queue Needs an Owner, Not Just a Tool

#management #operations #saas
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What Flat Pricing Changes About a Recovery Decision
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What Flat Pricing Changes About a Recovery Decision

#product #saas #startup
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Two Pricing Models Walk Into a Recovery Report
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Two Pricing Models Walk Into a Recovery Report

#management #saas #startup
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3 min read
The Card on File Was Never Going to Hold a Balance
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The Card on File Was Never Going to Hold a Balance

#fintech #saas #startup
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Stripe Billing or Chargebee: The Renewal Decides
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Stripe Billing or Chargebee: The Renewal Decides

#backend #saas #startup
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3 min read
The Annual Renewal Is a Year-Long Conversation, Not a Surprise
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The Annual Renewal Is a Year-Long Conversation, Not a Surprise

#product #saas #startup
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Reading the Report Your Processor Already Sends You
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Reading the Report Your Processor Already Sends You

#analytics #fintech #saas
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3 min read
Processing Errors Are the One Decline You Should Retry Almost Immediately
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Processing Errors Are the One Decline You Should Retry Almost Immediately

#backend #fintech #softwareengineering
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3 min read
Email, SMS, and In-App Alerts Do Different Jobs. Stop Scoring Them as Rivals.
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Email, SMS, and In-App Alerts Do Different Jobs. Stop Scoring Them as Rivals.

#management #product #saas
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3 min read
WooCommerce Renewals Fail in the Seams Between Plugins
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WooCommerce Renewals Fail in the Seams Between Plugins

#software #softwaredevelopment #softwareengineering
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3 min read
Most Retries Miss Payday by a Day. That Day Is the Whole Problem.
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Most Retries Miss Payday by a Day. That Day Is the Whole Problem.

#fintech #product #saas
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The First Renewal Is Where Subscriptions Go to Be Re-Decided
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The First Renewal Is Where Subscriptions Go to Be Re-Decided

#product #saas #startup
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3 min read
In Defense of Glossaries: The Cheapest Alignment Tool in the Building
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In Defense of Glossaries: The Cheapest Alignment Tool in the Building

#documentation #management #product
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3 min read
Shopify Subscriptions Have a Churn Column Your Reports Don't Print
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Shopify Subscriptions Have a Churn Column Your Reports Don't Print

#saas
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3 min read
Failed Payment Recovery, Mapped on One Page Before You Dive
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Failed Payment Recovery, Mapped on One Page Before You Dive

#saas
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3 min read
Recharge Merchants: Half Your "Churn" Never Met Your Product
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Recharge Merchants: Half Your "Churn" Never Met Your Product

#product #saas #startup
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What Makes Dunning Software "Subscription" Software
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What Makes Dunning Software "Subscription" Software

#product #saas #software
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Retention Tools, Organized by the Job They Actually Do
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Retention Tools, Organized by the Job They Actually Do

#analytics #product #saas #tools
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Your Churn Benchmark Is Lying to You in a Specific, Fixable Way
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Your Churn Benchmark Is Lying to You in a Specific, Fixable Way

#analytics #saas #startup
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Retry Logic Is a Decision Table, Not a Count
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Retry Logic Is a Decision Table, Not a Count

#architecture #softwareengineering #systemdesign
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3 min read
Recurly's Dunning Is Configurable. That Is Exactly the Problem.
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Recurly's Dunning Is Configurable. That Is Exactly the Problem.

#management #product #saas
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3 min read
Comparing Involuntary Churn Solutions? Compare the Right Layer.
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Comparing Involuntary Churn Solutions? Compare the Right Layer.

#product #saas #startup
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3 min read
Dunning Management Is a Systems Problem Wearing a Copywriting Costume
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Dunning Management Is a Systems Problem Wearing a Copywriting Costume

#architecture #product #saas
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3 min read
Reading a Competitor's Pricing Page Like an Engineer
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Reading a Competitor's Pricing Page Like an Engineer

#analysis #saas #startup
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3 min read
Four Buckets Explain Almost Every Failed Subscription Payment
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Four Buckets Explain Almost Every Failed Subscription Payment

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3 min read
Smart Retries Are a Good Default. They Are Not a Recovery System.
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Smart Retries Are a Good Default. They Are Not a Recovery System.

#saas #software #startup
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3 min read
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