All CollectionsAnalyzeAnalyzeAnalyze and optimize Fin's performance31 articlesArticlesTop ten ways to optimize FinDebug Fin AI Agent answersAI Inbox translationsCreate your own Custom ReportHow to improve AI-generated answers and ensure consistencyAnalyze unresolved questionsHow to use chart drill-inReporting datasetsMeasure and report on Fin CSATReporting metrics & attributesView Fin AI Agent's conversationsMeasure customer service with Insights built for the AI Agent eraUnderstand customer experience at scale with the CX ScoreOptimize Fin instantly with the help of AIUse the Topics Explorer to see what’s driving volumeMonitor Fin’s performance with clarity and confidenceShare Custom Report externallySchedule sharing your Custom Report externallyFin AI Agent automation rateUsing images and GIFs in Fin AI Agent repliesUser impersonation warning explainedUpdate to Fin performance metricsEscalation reporting metrics & attributesUnderstanding Fin for Salesforce reportingCollectionsMonitors and Custom Scorecards7 articles·Create your own scorecards and monitor conversations.
