Delivery

Delivery methods

• Orders can be collected in person at our store: Taevakivi 1, Tallinn, Estonia (no delivery charge).
• Parcel machine – Omniva, DPD or Itella SmartPost. Available in Estonia, Latvia, Lithuania and Finland.
• Courier (non-express) – available within the EU and internationally.

Delivery costs

• Parcel machine (Estonia, Latvia, Lithuania and Finland) – €9.90.
• Courier (non-express) – from €19.00; the exact cost is calculated at checkout and depends on the delivery location.
• Collection in store – free.
• Orders of €500 or more – free delivery.

Prices include VAT where applicable; the exact delivery price is calculated at checkout based on the delivery destination.

Delivery time

• Goods sent to a parcel machine arrive within 1–3 working days from the time the order is released from the warehouse.
• Orders placed on weekends or public holidays are handled on the next working day and delivered within 1–3 working days.

All delivery times — both the times above and any times shown on individual product pages — are estimates only and are not guaranteed. Items in stock are normally dispatched as above. Some products are ordered in specially or are in less common supply; occasionally an item shown as available turns out to need ordering, or an order takes longer than expected, particularly during holiday periods or when stock or supplier delays arise. In such cases delivery may take longer than the time estimated or listed.

We are not liable for delays caused by circumstances beyond our reasonable control, including supplier or stock delays, transport and customs delays, and other events outside our control. We always make reasonable efforts to deliver the goods at the earliest opportunity and to keep the customer informed, and we are happy to answer any questions about the status of an order. This does not affect any statutory rights the customer may have as a consumer.

If an item is needed by a specific date, we recommend contacting us before ordering — we will gladly advise what is realistic, but we cannot guarantee delivery by a particular date.

Please check the parcel on receipt. If it is visibly damaged, note the damage with the courier or refuse the parcel, and contact us at info@mrttech.ee so we can resolve it quickly.

Returns and Refunds

Right of return

Consumers in the EU/EEA (the European Union and the European Economic Area) have a 14-day right of return, counted from the day the goods are received. This right does not apply to legal entities, and applies to goods that are returnable under law.

Return conditions

• The goods must be unused, with tags attached and in the original packaging.
• The packaging must be opened without damage where possible, or with as little damage as possible.

All returns must be pre-approved

Before any goods are returned, the customer must submit a return request by e-mail to info@mrttech.ee within 14 days of receiving the goods, stating the order number and order date. We ask that the customer waits for our written confirmation before shipping the goods back. Returns sent without prior approval may be refused. After approval, the goods must be returned promptly, and no later than 14 days from the date of the return request.

Return shipping

Return shipping is arranged and paid for by the customer, except where the item is defective or the wrong item was sent, in which case we cover the return shipping and repair, replace or refund the item as required by law.

If returned goods do not meet the return conditions

We inspect all returned goods. If the goods are not in the condition described above (for example, used or no longer in a sellable state), the following applies:

For goods returned under the 14-day right of return, we still issue a refund as required by law, but we may reduce it to reflect any loss in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

For returns not covered by that right — for example returns requested after the 14-day period, or any return we accept as a goodwill gesture — we may decline to accept the goods. In that case the goods remain the customer's property, and the customer is responsible either for collecting them or for paying the cost of re-shipping them back.

Refunds – customers within the EU/EEA

For orders delivered within the EU/EEA, we refund the purchase price of the returned goods together with the original outbound delivery cost.

Returns and refunds – customers outside the EU/EEA

The 14-day right of return above applies to customers within the EU/EEA. For orders delivered outside the EU/EEA we are under no obligation to accept returns. We nevertheless want to help wherever we can and will consider each request individually, so the points below are provided as information — what to expect if we do agree to accept a return — rather than as a fixed entitlement.

If we agree to accept a return from outside the EU/EEA, the following can normally be expected:

• We refund the purchase price of the returned goods.
• The original outbound delivery cost is normally not refunded.
• Any customs duties, import VAT, and customs clearance / brokerage fees that we incur to re-import the goods into the EU are normally deducted from the refund.

Any return from outside the EU/EEA has to be agreed with us in advance for the specific shipment, so that we are prepared to receive it and handle customs clearance on arrival. Goods must not be sent back from outside the EU/EEA before the return has been agreed with us.

Refund processing

Once we have received the returned goods and inspected them, we refund all amounts due no later than 14 days from the day the goods reach MRT Tech.

Where possible, we refund using the same payment method used for the order — for example, orders paid via PayPal or Stripe are normally refunded through that service. Where that is not possible, we refund by bank transfer to the account indicated in the return request.

We are responsible for issuing the refund within the above period. We are not responsible for any additional time the payment provider or bank needs to transfer the money to the customer.