Saving Settings

  • BERJAYAjimk1416

    (@jimk1416)


    1 month, 3 weeks ago

    None of the main settings changes (not the feed settings) are saving. It just spins but never finishes.
    Clearing caches, Feed Issue Email Reports, etc

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support BERJAYASmash Balloon Nigel

    (@nigelrsb)

    1 month, 3 weeks ago

    Hi @jimk1416,

    Thank you for contacting us for help with your Instagram feed plugin settings not updating.

    The issue you described is usually due to a conflict with one of your plugins. To determine if a conflict with another plugin or theme is causing the issue, please follow these steps:

    1. Switch Theme: Temporarily switch your site to a default theme like Twenty Twenty-Three and check if the issue persists. If switching themes resolves the problem, the issue originates from your theme. Please contact your theme’s author for assistance.
    2. Deactivate Plugins: Temporarily deactivate all third-party plugins to see if the issue is resolved. If it is, reactivate the plugins one at a time, checking for the issue each time a plugin is reactivated. When the issue reappears, the last activated plugin is likely the source of the conflict.

    Once you find the conflicting plugin/theme, please let us know so we can replicate the issue on our end and address it.

    I hope this helps! Please let me know if you have any questions.

    Best Regards,

    • This reply was modified 1 month, 3 weeks ago by BERJAYASmash Balloon Nigel. Reason: Added line asking them to let us know once they find the conflicting plugin
    Thread Starter BERJAYAjimk1416

    (@jimk1416)

    1 month, 3 weeks ago

    Thanks I deactivated all the plugins and theme but the same issue persists.
    I have a staging site with the exact same plugins. Installed Smash Balloon and it saves settings there.
    So maybe if I uninstalled it and reinstalled it maybe it would work but I’ll have to come back to this I don’t want to have to reconnect the feed all over again.

    Thread Starter BERJAYAjimk1416

    (@jimk1416)

    1 month, 3 weeks ago

    I figured out the issue is the Wordfence plugin.
    When deactivated I can save the settings but when activated I can not.

Viewing 3 replies - 1 through 3 (of 3 total)

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