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WWDC 2026

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iOS 27 will make customer service phone calls so much easier, here’s how

BERJAYA

At WWDC26 this week, Apple announced its series of new software updates – iOS 27, iPadOS 27, macOS 27, and everything else. Of course, Siri and Apple Intelligence ended up being the star of the show, and Apple finally delivered on its AI promises from 2 years ago.

Apple didn’t stop there though. The company went above and beyond, and introduced far more than just what it unveiled at WWDC24. One of those features is called Call Context, and it’ll make everyones phone calls to customer support substantially easier.

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Apple’s WWDC keynote was very different, but this will be the new normal

Apple's WWDC keynote was very different, but this will be the new normal | Craig Federighi shown during this year's WWDC keynote

Yesterday’s WWDC 2026 keynote was a very different beast to its predecessors – and not just because the company spent more than ten minutes talking about child safety and screen time in response to growing concerns by regulators.

The structure of the keynote presentation was completely different to what we have seen in the past, but we can expect this to be the new normal …

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Apple’s AI announcements: One big question, and 11 key features

Here are my 12 takeouts from Apple's AI announcements | Apple Intelligence seen on multiple devices

Almost two years after Apple first showed off a video promoting the new Siri and lots of exciting new Apple Intelligence features, that future has finally arrived – at least in first beta form.

The company had a lot of ground to make up. Obviously, the test will be how well the new features work in real life usage, but let’s start with what seemed to me to be the most important things the company announced …

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