Shoptalk Luxe

Recorded an episode of Stressed But Well Dressed Podcast with Rebecca Bemhena this morning to talk all things luxury retail. One of the discussions we had was the role of AI in luxury experiences, including whether we want it, how brands keep their heritage and handwriting and where it augments (or ruins) the experience. Rebecca shared a perspective from Toni Stoeckl originally discussed at Shoptalk Luxe earlier in the year. 'Human first, AI forward'. Everything is pointing to the fact that human connection is paramount every single time, and when you are buying a luxury brand the transaction needs to feel as 'real' as possible whether that is through an in store experience or a way to replicate the component parts of that at home through agentic commerce. You are buying into far more than the product, it is the sentiment, the service, the heritage, the handicraft, the lifetime quality guarantee. And that needs to be part of the transaction. Let's face it - product value diminishes significantly when a much coveted item turns up in a battered brown box that was thrown over the fence. What makes me excited is how agentic commerce will truly challenge us to augment customer experience. Finding innovative ways to make stores true destinations but equally finding routes to bring the essence of that store experience to life for online purchases (perfect for bringing a bit of how it feels to walk into a flagship store to shoppers across all geographies). Rebecca and I acknowledged that true luxury isn't having things, it's having time and whilst we talked a lot about luxury fashion brands (legacy and new to market) Rebecca's favourite fashion moment is a handbag passed down from her Grandma that has stood the test of time. I guess celebrating that product through the medium of a podcast is the best way to use digital to continue to celebrate the very human elements of life. Out on Stressed But Well Dressed Podcast very soon and in the meantime I am interested to know which brands you think create more value online than in store and which ones win in store every time?

What are the three E’s that shape SHANGHAI TANG’s strategy for growth? Derek Sulger, Chairman of SHANGHAI TANG, shares how these guiding principles are redefining what it means to build a modern luxury brand. Join us at Shoptalk Luxe 2027 to hear perspectives like this from some of the most senior leaders in luxury and premium retail. Be part of the conversations shaping the future of the industry. Join the waitlist now. https://lnkd.in/eFqcdpdj

We’re excited to introduce our latest keynote speaker Nadine GRAF, President, EMEA, UK & Ireland & Emerging Markets at The Estée Lauder Companies Inc. As one of the world’s leading prestige beauty companies, The Estée Lauder Companies continues to shape the future of the industry through its ‘Beauty Reimagined’ strategy, strengthening its consumer-centric approach, accelerating innovation, and driving sustainable growth. Nadine is a driving force behind this strategy across the company’s largest region, leading transformation at scale. Join us at Shoptalk Europe for a front-row seat to hear how The Estée Lauder Companies is engaging consumers and driving growth across prestige beauty, leveraging technological innovation, high-growth digital channels, and emerging markets, while building a more agile and responsive organisation. 🎟️ Secure your ticket now to be part of the conversation https://lnkd.in/eYfw67Ar

Shoptalk Luxe 2027 is where the future of global premium and luxury retail takes shape. Whether you're a heritage brand refining digital, a mass player elevating in-store or a tech innovator targeting high end markets, this is the space where tomorrow's elevated consumer experiences are defined. Are you ready to be a part of it? https://lnkd.in/eFqcdpdj