1 million calls a month. 30% of them never reaching the right place. For One NZ, one of New Zealand's largest telcos, that meant nearly one in three customers calling in and not getting the help they needed. In New Zealand, trust and loyalty sit at the heart of how people do business: being heard, belonging, and never being left waiting. That's the standard, and now One New Zealand can keep up with it with Amazon Connect Customer. https://go.aws/4dF72FU Watch the behind the scenes now and stay tuned for the full story in our Moments that Matter series.
Amazon Web Services (AWS)
IT Services and IT Consulting
Seattle, WA 11,088,238 followers
Official Global LinkedIn page for Amazon Web Services (AWS).
About us
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.
- Website
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http://aws.amazon.com
External link for Amazon Web Services (AWS)
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Seattle, WA
- Type
- Public Company
- Founded
- 2006
Products
Locations
Employees at Amazon Web Services (AWS)
Updates
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You just wrapped up a great discovery call. Now you’ve got 15 minutes of admin before the next one: typing up notes from memory, switching to Salesforce, and updating fields manually. But what if you could skip the data entry altogether, and get right back to selling? Amazon Quick summarizes your calls and pushes structured notes straight to Salesforce. Your CRM is updated in seconds, so you stay in the conversation, not stuck in a text box. Try Quick for free: https://go.aws/475KxGt
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Five AI agents. One real estate adventure. Zero rugs. Watch the GameDay crew build a multi-agent AI swarm live, deploying the Rainbow Vibe Real Estate Adventure using Amazon Bedrock, AgentCore & Strands Agents SDK. Think knowledge bases, guardrails, AI image generation & long-term memory, all wired together in real time. What could go wrong? Tune in Thursday, Sept 17 at 11am PT to find out. 📺 https://go.aws/4Adh8HY
Join GameDay on Thursday
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Join the GameDay crew as we take on a real estate adventure for Unicorn.Rentals, building a team of AI agents live using Amazon Bedrock, AgentCore & Strands Agents SDK. Together, we'll connect our agents to the tools and data Unicorn.Rentals uses for their real estate investments, complete with knowledge bases, guardrails, AI image generation & long-term memory. This isn't a sit-back-and-watch kind of show. We'll need your help wiring it all together, or at the very least, your best heckles. It's your call. *All investment advice applicable only to unicorns employed by Unicorn.Rentals.
GameDay: Real Estate Adventure (Assembly Required)
www.linkedin.com
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Behind Amazon’s diverse entertainment ecosystem is the scale and reliability of AWS. At IBC - International Broadcasting Convention we dove into how Amazon Fire TV delivers advanced features on Prime Video & Amazon MGM Studios and smooth cloud gaming on Amazon Luna.
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NFL x Melbourne 🇦🇺 Next Gen Stats powered by AWS. https://go.aws/4xmqXk8
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AWS senior leaders take the stage across the week, sharing the launches and strategic direction that shape what organizations build next. The conversations those sessions spark become the architecture decisions you're making by the end of the week. Register now: https://go.aws/4ienkJd
Keynote Experience - AWS re:Invent 2026
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Want to come behind the scenes with us? For many patients, one phone call stands between them & the care they need. We went inside Neovance to see how their team uses Amazon Connect Customer to make sure no patient falls through the cracks. https://go.aws/4Ao7OBh The full story is coming soon. Here's your first look.
Behind the scenes: Amazon Connect Customer & Neovance
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A harness helps you climb faster & safer. AgentCore harness does the same for your AI agents. Built-in best practices to build production-quality agents in minutes, not weeks. Robert Belson joined Cloud Report to break down how AWS is making it easier than ever to build, connect, & optimize agents at scale. Catch Cloud Report every other Friday on Twitch for live demos & deep dives.
Cloud Report Highlight
