Resolved -
Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Jun 4, 00:45 EDT
Update -
This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.
Jun 3, 15:13 EDT
Update -
We continue to monitor the issue closely and will share updates as they become available.
Jun 3, 14:00 EDT
Update -
We are continuing to monitor the issue, and will share more information as soon as possible.
Jun 3, 12:38 EDT
Monitoring -
This issue has been resolved and is being monitored.
Jun 3, 11:31 EDT
Identified -
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
Jun 3, 10:37 EDT
Update -
We are investigating and will keep you updated.
Jun 3, 09:45 EDT
Investigating -
Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.
Jun 3, 09:27 EDT
