@learnwitheton

Айганым Альдибаева3 months ago

3 months ago

I am writing to formally report the outrageous and unprofessional behavior of your employee Hana and a man (most likely Egyptian) who called me today from his personal mobile number. First of all, he spoke to me in a raised and disrespectful tone and addressed me as a “Russian girl,” which is completely inappropriate and unacceptable. I am not Russian, and even if I were, this type of labeling is offensive and unprofessional. I will not tolerate being spoken to in such a manner. Secondly, Hana initially attempted to mislead us by trying to sell so-called “individual courses” at three times the price, even though we clearly stated that three of us would attend group classes together. She confirmed that classes would start on Thursday at 10 AM. We came to the institute and waited for two hours because she failed to send the necessary information and did not respond properly. We are adults with small children and busy schedules. Wasting two hours of our time due to your staff’s negligence is absolutely unacceptable. Furthermore, she was extremely slow to respond on WhatsApp when we asked about our results and did not send the complete results for all participants. When we asked whether we could come, pay, and immediately begin classes in order to avoid further time loss, she became argumentative and insisted we must first come and pay separately, claiming it was “not convenient for everyone.” We clearly stated that Thursday at 10 AM is the only time that works for us. Then this man called me and spoke in a condescending and disrespectful tone, as if I were a child. This is shocking. I do not understand this level of rudeness and lack of basic customer service. Six years ago, when I attended your courses, the management and service were professional and organized. What I experienced now is the complete opposite — unprofessional, dishonest, slow, and disrespectful behavior. This is not how clients should be treated. Immediate action must be taken. I expect a formal explanation and appropriate measures regarding the conduct of these employees. If this matter is not addressed seriously, I will escalate this complaint further. I look forward to your prompt response.

Dinara Dinarkin3 months ago

3 months ago

I am very satisfied with the teacher and the quality of the classes themselves — the instructor is professional and the teaching is good. Unfortunately, everything else has been a terrible experience. The administration and coordination are extremely poor. Before payment, I was chased relentlessly on WhatsApp. I even specified the exact time I would pay, and the moment that time arrived, I was immediately messaged again. Once payment was made, the attitude completely changed. I repeatedly asked when the classes would start and was told I would be “kept updated.” All communication had been via WhatsApp, yet I received no messages and no calls. Instead, an email was sent on New Year’s saying the classes had already started — which I obviously missed. No one followed up, no one informed me, and no one took responsibility. I simply showed up to classes with no coordinator present, no guidance, and no communication whatsoever. Frankly, I don’t know who is being paid to coordinate students, but that job is not being done. When I had to travel and asked to reschedule two classes, I was refused and told to attend online instead. I have seen how online classes are conducted here, and the experience is awful. Mixed online/offline classes do not work: online students cannot see the board properly, are barely involved, and are largely ignored while the teacher focuses on those physically present. It should be either fully online or fully in-person. I was given no flexibility, no alternative, and no customer-oriented solution. Overall, this institute clearly cares about students only until payment is made. After that, communication, coordination, and customer care disappear completely. Very disappointing and unprofessional experience from the administrative side.

Lotfy Abd elwahab3 months ago

3 months ago

attended the Business English Course for Dubai Taxi Staff, and I truly enjoyed it. I benefited a lot from this course, and it was a great learning experience for me. I would like to sincerely thank Ms. Alaa Sibai for her excellent teaching style. She was very clear, supportive, and delivered the information in a smooth and professional way. She made the course enjoyable for all of us and felt like a true friend to everyone in the class. I am really looking forward to taking a higher-level course in the future, Insha’Allah. Also I want say Many thanks to Eton Institute for the wonderful experience and great benefit. Wishing you continued success.