<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>AI Agents to Automate Your Customer Engagement</title><description>Purpose-built AI Agents that convert, engage, and support customers 24/7 by automating conversations across Voice, Chat, SMS, and WhatsApp. Choose from a range of specialized agents or create custom AI agents - no coding required.</description><link>https://www.plivo.com/</link><item><title>No-Code AI Agent Builder: Launch Voice in 60 Minutes</title><link>https://www.plivo.com/blog/launch-voice-agents-in-60-minutes-with-no-code-ai-agent-builder/</link><guid isPermaLink="true">https://www.plivo.com/blog/launch-voice-agents-in-60-minutes-with-no-code-ai-agent-builder/</guid><description>Launch a no-code AI voice agent with Plivo&apos;s Vibe Agent and Agent Studio. Describe the workflow, tweak the flow, sign up to use the platform.</description><pubDate>Thu, 28 May 2026 00:00:00 GMT</pubDate></item><item><title>Voice AI for HIPAA Appointment Reminders Explained</title><link>https://www.plivo.com/blog/voice-ai-guide-for-hipaa-appointment-reminders/</link><guid isPermaLink="true">https://www.plivo.com/blog/voice-ai-guide-for-hipaa-appointment-reminders/</guid><description>HIPAA-compliant voice AI for appointment reminders, rescheduling, and intake. Cut no-shows 25-35% on Plivo&apos;s HIPAA/SOC 2/ISO 27001/PCI stack.</description><pubDate>Thu, 28 May 2026 00:00:00 GMT</pubDate></item><item><title>AI for Customer Service: Proactive Outbound Care and Retention in 2026</title><link>https://www.plivo.com/blog/ai-for-customer-service-proactive-outbound-care-and-retention-in-2026/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-for-customer-service-proactive-outbound-care-and-retention-in-2026/</guid><description>Discover how AI for customer service enables proactive outbound care and save-offer campaigns to boost retention. Learn mechanisms, examples, and benefits for businesses using voice AI like Plivo&apos;s platform.</description><pubDate>Tue, 26 May 2026 00:00:00 GMT</pubDate></item><item><title>AI Receptionist for Small Medical Practices: GP, Dental &amp; Specialty Clinics in 2026</title><link>https://www.plivo.com/blog/ai-receptionist-for-small-medical-practices-gp-dental-specialty-clinics/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-receptionist-for-small-medical-practices-gp-dental-specialty-clinics/</guid><description>AI receptionists answer calls, book appointments, and triage patients 24/7 for GP, dental, and specialty clinics. HIPAA-compliant voice AI cuts no-shows 30-50%.</description><pubDate>Tue, 26 May 2026 00:00:00 GMT</pubDate></item><item><title>7 Best AI Voice Agents for Automating Phone Calls in 2026</title><link>https://www.plivo.com/blog/ai-voice-agents-comparison/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-voice-agents-comparison/</guid><description>Looking to automate customer calls? Explore the top AI voice agents in 2026, including tools for lead qualification, support automation, and appointment booking</description><pubDate>Tue, 26 May 2026 00:00:00 GMT</pubDate></item><item><title>Top 8 AI Voice Agents for Wellness in 2026 | Expert Review</title><link>https://www.plivo.com/blog/best-voice-agents-for-wellness/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-voice-agents-for-wellness/</guid><description>Discover the leading AI voice agents transforming wellness programs in 2026. Compare features, pricing, and ROI to find the best solution for your organization.</description><pubDate>Fri, 22 May 2026 00:00:00 GMT</pubDate></item><item><title>Prior Authorization Automation Voice Agents for Status Calls</title><link>https://www.plivo.com/blog/prior-authorization-automation-voice-agents-for-status-calls/</link><guid isPermaLink="true">https://www.plivo.com/blog/prior-authorization-automation-voice-agents-for-status-calls/</guid><description>Discover how prior authorization automation using voice agents streamlines payer-provider status calls, reducing delays and costs in healthcare. Learn mechanisms, benefits, and implementation for efficient workflows.</description><pubDate>Mon, 18 May 2026 00:00:00 GMT</pubDate></item><item><title>10 Best AI Voice Agents for Storage E-commerce (2026)</title><link>https://www.plivo.com/blog/best-ai-voice-agents-for-storage-ecommerce/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-agents-for-storage-ecommerce/</guid><description>Discover the 10 best AI voice agents for storage e-commerce. Compare tools for order tracking, inventory updates, returns automation, and logistics support.</description><pubDate>Sat, 16 May 2026 00:00:00 GMT</pubDate></item><item><title>Replacing IVR with Conversational AI Customer Service: 2026 Migration Playbook</title><link>https://www.plivo.com/blog/replacing-ivr-with-conversational-ai-customer-service-migration-playbook/</link><guid isPermaLink="true">https://www.plivo.com/blog/replacing-ivr-with-conversational-ai-customer-service-migration-playbook/</guid><description>Step-by-step playbook for replacing IVR with conversational AI on Plivo. Cut handle time 30-50% and ship the first AI-handled intent in 2-4 weeks.</description><pubDate>Thu, 14 May 2026 00:00:00 GMT</pubDate></item><item><title>8 Best AI Voice Agents For Marketing In 2026</title><link>https://www.plivo.com/blog/best-ai-voice-agents-for-marketing/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-agents-for-marketing/</guid><description>Explore the top AI voice agents for marketing. Compare tools and see how platforms like Plivo help automate lead engagement and scale omnichannel campaigns.</description><pubDate>Tue, 12 May 2026 00:00:00 GMT</pubDate></item><item><title>Build vs Buy Voice AI Agents: A Decision Framework for Engineering Leaders in 2026</title><link>https://www.plivo.com/blog/build-vs-buy-voice-ai-agents-a-decision-framework-for-engineering-leaders/</link><guid isPermaLink="true">https://www.plivo.com/blog/build-vs-buy-voice-ai-agents-a-decision-framework-for-engineering-leaders/</guid><description>Build vs buy voice AI agents: compare low-code orchestration, speech-to-speech APIs, frameworks, native APIs, and Plivo&apos;s role.</description><pubDate>Tue, 12 May 2026 00:00:00 GMT</pubDate></item><item><title>Human-in-the-Loop Patterns for AI Customer Service in Production</title><link>https://www.plivo.com/blog/human-in-the-loop-patterns-for-ai-customer-service-in-production/</link><guid isPermaLink="true">https://www.plivo.com/blog/human-in-the-loop-patterns-for-ai-customer-service-in-production/</guid><description>Discover human in the loop AI patterns for production customer service. Learn core concepts, implementation strategies, real-world examples, and benefits to enhance AI agents with Plivo&apos;s scalable platform.</description><pubDate>Tue, 12 May 2026 00:00:00 GMT</pubDate></item><item><title>Medication Reminder Calls: AI Voice Adherence Programs in 2026</title><link>https://www.plivo.com/blog/medication-reminder-calls-ai-voice-adherence-programs/</link><guid isPermaLink="true">https://www.plivo.com/blog/medication-reminder-calls-ai-voice-adherence-programs/</guid><description>AI medication reminder calls boost Rx pickup rates 20-30% at ~$0.05/call. HIPAA-safe, 50+ languages, deploys in 60 minutes on Plivo&apos;s Agent Studio.</description><pubDate>Tue, 12 May 2026 00:00:00 GMT</pubDate></item><item><title>AI Chatbot for Healthcare: Top Platforms to Know in 2026</title><link>https://www.plivo.com/blog/ai-chatbot-for-healthcare-2026/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-chatbot-for-healthcare-2026/</guid><description>Discover the best AI chatbots for healthcare in 2026. Compare platforms handling patient intake, appointment scheduling, symptom triage and clinical support at scale.</description><pubDate>Mon, 11 May 2026 00:00:00 GMT</pubDate></item><item><title>ElevenLabs vs Vapi vs Plivo | Voice AI Platform Comparison</title><link>https://www.plivo.com/blog/elevenlabs-vs-vapi-vs-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/elevenlabs-vs-vapi-vs-plivo/</guid><description>Compare ElevenLabs, Vapi, and Plivo on latency, multichannel support, and infrastructure ownership.</description><pubDate>Mon, 11 May 2026 00:00:00 GMT</pubDate></item><item><title>Top 8 AI Voice Agents for Fintech Customer Service</title><link>https://www.plivo.com/blog/top-ai-voice-agents-fintech/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-ai-voice-agents-fintech/</guid><description>Discover the best AI voice agents for fintech companies to automate customer support and fraud response.</description><pubDate>Mon, 11 May 2026 00:00:00 GMT</pubDate></item><item><title>What is a landline number?</title><link>https://www.plivo.com/blog/what-is-a-landline-number/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-a-landline-number/</guid><description>Understand what a landline number is, its role, types, and reliable benefits. Learn about modern VoIP alternatives and their advantages. Click to know more!</description><pubDate>Mon, 11 May 2026 00:00:00 GMT</pubDate></item><item><title>Medication Reminder Calls: AI Boosts Rx Pickup Rates</title><link>https://www.plivo.com/blog/medication-reminder-calls-ai-boosts-rx-pickup-rates/</link><guid isPermaLink="true">https://www.plivo.com/blog/medication-reminder-calls-ai-boosts-rx-pickup-rates/</guid><description>AI medication reminder calls boost Rx pickup rates 20-30% at about $0.05/call including telephony. Build with Plivo AI Agents.</description><pubDate>Thu, 07 May 2026 00:00:00 GMT</pubDate></item><item><title>Vapi vs Twilio vs Plivo | Voice AI Platform Comparison</title><link>https://www.plivo.com/blog/vapi-vs-twilio-vs-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/vapi-vs-twilio-vs-plivo/</guid><description>Compare Vapi, Twilio, and Plivo on build time, multichannel support, and infrastructure ownership. </description><pubDate>Mon, 27 Apr 2026 00:00:00 GMT</pubDate></item><item><title>Synthflow vs Vapi vs Plivo | Voice AI Platform Comparison</title><link>https://www.plivo.com/blog/synthflow-vs-vapi-vs-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/synthflow-vs-vapi-vs-plivo/</guid><description>Compare Synthflow&apos;s no-code builder and Vapi&apos;s developer platform for voice AI. See how latency, pricing, and infrastructure stack up and why Plivo delivers superior reliability for enterprise voice agents.</description><pubDate>Mon, 20 Apr 2026 00:00:00 GMT</pubDate></item><item><title>Retell vs Twilio vs Plivo | Voice AI Platform Comparison</title><link>https://www.plivo.com/blog/retell-vs-twilio-vs-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/retell-vs-twilio-vs-plivo/</guid><description>Compare Retell, Twilio, and Plivo on multichannel support, infrastructure ownership, and deployment speed. </description><pubDate>Sun, 19 Apr 2026 00:00:00 GMT</pubDate></item><item><title>Vapi vs Retell vs Plivo | Voice AI Platform Comparison</title><link>https://www.plivo.com/blog/vapi-vs-retell-vs-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/vapi-vs-retell-vs-plivo/</guid><description>Compare Vapi, Retell, and Plivo on latency, multichannel support, and infrastructure ownership. Discover why Plivo&apos;s integrated platform delivers complete voice automation that specialized tools can&apos;t match.</description><pubDate>Sun, 19 Apr 2026 00:00:00 GMT</pubDate></item><item><title>Retell vs ElevenLabs vs Plivo | Voice AI Platform Comparison</title><link>https://www.plivo.com/blog/retell-vs-elevenlabs-vs-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/retell-vs-elevenlabs-vs-plivo/</guid><description>Compare Retell&apos;s call automation, ElevenLabs&apos; voice synthesis, and Plivo&apos;s integrated platform. See differences.</description><pubDate>Wed, 15 Apr 2026 00:00:00 GMT</pubDate></item><item><title>Synthflow vs Bland.ai vs Plivo | Voice AI Platform Comparison </title><link>https://www.plivo.com/blog/synthflow-vs-blandai-vs-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/synthflow-vs-blandai-vs-plivo/</guid><description>Compare Synthflow, Bland AI, and Plivo on latency, pricing, and infrastructure. Discover why Plivo&apos;s owned telco network delivers superior reliability for enterprise voice agents.</description><pubDate>Wed, 15 Apr 2026 00:00:00 GMT</pubDate></item><item><title>10 Best AI Voice Agents for Small Businesses (2026)</title><link>https://www.plivo.com/blog/best-ai-voice-agents-small-businesses/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-agents-small-businesses/</guid><description>Small businesses don’t lose customers because they lack AI integration. They lose them because customer calls go unanswered, responses are slow, and inconsistent follow-ups fall through the services causing lag.  </description><pubDate>Sun, 12 Apr 2026 00:00:00 GMT</pubDate></item><item><title>Top 8 AI voice agents for sales in 2026</title><link>https://www.plivo.com/blog/ai-voice-agents-for-sales/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-voice-agents-for-sales/</guid><description>Compare the leading AI voice agents for sales, and see how Plivo can automate conversations, qualify leads, and scale customer engagement. </description><pubDate>Wed, 01 Apr 2026 00:00:00 GMT</pubDate></item><item><title>Top AI voice assistants for contact centers | Features, benefits &amp; best picks</title><link>https://www.plivo.com/blog/ai-voice-assistants-for-contact-centers/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-voice-assistants-for-contact-centers/</guid><description>Discover the best AI voice assistant platforms used in contact centers in 2026. Analyze the most popular platforms such as Cognigy, Retell AI, Vapi, Plivo, and more that are changing the way real-time, human-like customer service is delivered.</description><pubDate>Wed, 01 Apr 2026 00:00:00 GMT</pubDate></item><item><title>Best AI Voice Agents for Business in 2026</title><link>https://www.plivo.com/blog/best-ai-voice-agents-for-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-agents-for-business/</guid><description>In 2026, AI voice agents are vital for support, bookings &amp; sales. The wrong platform isn&apos;t just a bad tool—it means lost revenue &amp; messy follow-ups.</description><pubDate>Wed, 01 Apr 2026 00:00:00 GMT</pubDate></item><item><title>Best Platforms to Build AI Voice Assistants in 2026</title><link>https://www.plivo.com/blog/best-platforms-to-build-ai-voice-assistants/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-platforms-to-build-ai-voice-assistants/</guid><description> Learn about the best AI voice assistant platforms for 2026 for developing robust AI voice assistants. Compare Plivo, Vapi, Retell AI, and other platforms, including their features, advantages, and specifications.</description><pubDate>Wed, 01 Apr 2026 00:00:00 GMT</pubDate></item><item><title>Best AI Voice Assistant Platforms for 2026</title><link>https://www.plivo.com/blog/best-ai-voice-assistant-platforms/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-assistant-platforms/</guid><description>Learn about the best AI voice assistant platforms for 2026 for developing robust AI voice assistants. Compare Plivo, Vapi, Retell AI, and other platforms, including their features, advantages, and specifications.</description><pubDate>Thu, 26 Mar 2026 00:00:00 GMT</pubDate></item><item><title>Best AI Voice Agents for E-commerce (2026):  Top Platforms Compared</title><link>https://www.plivo.com/blog/best-ai-voice-agents-ecommerce/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-agents-ecommerce/</guid><description>Compare the best AI voice agents for e-commerce in 2026. See which platforms handle real calls, integrate with your stack and scale reliably.</description><pubDate>Mon, 16 Feb 2026 00:00:00 GMT</pubDate></item><item><title>8 Best AI Voice Agents for Recruitment in 2026</title><link>https://www.plivo.com/blog/best-ai-voice-agents-for-recruitment/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-agents-for-recruitment/</guid><description>Discover the 8 best AI voice agents for recruitment in 2026. Compare features, use cases, and pricing to automate candidate screening and hiring.</description><pubDate>Mon, 16 Feb 2026 00:00:00 GMT</pubDate></item><item><title>8 Best AI Voice Automation Platforms in 2026</title><link>https://www.plivo.com/blog/best-ai-voice-automation-platforms/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-automation-platforms/</guid><description>e Automation Software for Sales &amp; Support (2026) Meta Description: Explore the 8 best AI voice automation platforms in 2026. Compare enterprise-ready tools for sales, support, scheduling, and intelligent call handling.</description><pubDate>Mon, 16 Feb 2026 00:00:00 GMT</pubDate></item><item><title>Choosing an AI Voice Agent in 2026: A Practical Comparison for Local D2C/Consumer-services Brands</title><link>https://www.plivo.com/blog/best-ai-voice-agents-d2c-and-consumer-businesses-2026/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-agents-d2c-and-consumer-businesses-2026/</guid><description>Compare the best AI voice agents for D2C/Consumer-services businesses in 2026. See which platforms handle real calls, integrate with your stack and scale reliably.</description><pubDate>Tue, 10 Feb 2026 00:00:00 GMT</pubDate></item><item><title>Why Most Voice AI Fails in Production (2026): The Infrastructure Problem No One Talks About</title><link>https://www.plivo.com/blog/cpaas-to-voice-ai/</link><guid isPermaLink="true">https://www.plivo.com/blog/cpaas-to-voice-ai/</guid><description>Voice AI demos are easy. Production is not. Lessons from 10 years of global CPaaS on latency, carriers, and building voice agents that actually scale.</description><pubDate>Tue, 03 Feb 2026 00:00:00 GMT</pubDate></item><item><title>Top 8 Platforms to Build AI Voice Agents for Omnichannel Support (2026)</title><link>https://www.plivo.com/blog/ai-voice-agents-omnichannel-support-platforms/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-voice-agents-omnichannel-support-platforms/</guid><description>Compare the best AI voice agent platforms for omnichannel support in 2026. Features, limitations, and use cases for Plivo, Vapi, Twilio, DialogFlow &amp; more.</description><pubDate>Wed, 28 Jan 2026 00:00:00 GMT</pubDate></item><item><title>10 Platforms to Build AI Voice Agents for Insurance in 2026: Compared for Speed, Reliability and Scale</title><link>https://www.plivo.com/blog/ai-voice-agents-insurance-platforms/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-voice-agents-insurance-platforms/</guid><description>Compare 10 AI voice agent platforms for insurance. Evaluated for speed, reliability, scale, compliance and real-call readiness to help you choose the right one.</description><pubDate>Tue, 27 Jan 2026 00:00:00 GMT</pubDate></item><item><title>Best AI Voice Agents for Cold Calling in 2026: What Actually Works (and Why Plivo Leads)</title><link>https://www.plivo.com/blog/best-ai-voice-agents-for-cold-calling/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-agents-for-cold-calling/</guid><description>Compare the top 11 AI voice agent platforms for cold calling in 2026. Learn which tools deliver low-latency audio, natural conversations, and real results.</description><pubDate>Tue, 27 Jan 2026 00:00:00 GMT</pubDate></item><item><title>AI Voice Agents for Real Estate (2026): 10 Tools Compared, Real Limitations and What Actually Scales</title><link>https://www.plivo.com/blog/ai-voice-agents-real-estate-tools-compared/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-voice-agents-real-estate-tools-compared/</guid><description>Compare 10 AI voice agents for real estate in 2026. Evaluate response time, CRM integration, multi-channel support, and scalability to find the right solution.</description><pubDate>Wed, 21 Jan 2026 00:00:00 GMT</pubDate></item><item><title>Best AI Voice Agents for Customer Support and Service (2026): What to Deploy Now</title><link>https://www.plivo.com/blog/best-ai-voice-agents-customer-support/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-voice-agents-customer-support/</guid><description>Compare 10 AI voice agent platforms for customer support. Get a practical 30-day pilot framework, implementation workflow, and outcome-driven selection guide.</description><pubDate>Tue, 20 Jan 2026 00:00:00 GMT</pubDate></item><item><title>AI Voice Agents - The Complete Guide to Voice Chat (2025)</title><link>https://www.plivo.com/blog/ai-voice-agents/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-voice-agents/</guid><description>Learn everything about an AI voice agents, its benefits, implementation tips, and the AI voice chat applications for business success.</description><pubDate>Sun, 23 Nov 2025 00:00:00 GMT</pubDate></item><item><title>51 AI Chatbot Statistics Changing the Way Business Operates in the Future</title><link>https://www.plivo.com/blog/ai-chatbot-statistics/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-chatbot-statistics/</guid><description>Discover key AI chatbot statistics on current usage, industry adoption, key benefits, and future trends. Get the entire data you need to understand AI&apos;s business transformation.</description><pubDate>Thu, 19 Jun 2025 00:00:00 GMT</pubDate></item><item><title>Conversational SMS: Improve Your Text Messaging Strategy</title><link>https://www.plivo.com/blog/conversational-sms-improve-your-text-messaging/</link><guid isPermaLink="true">https://www.plivo.com/blog/conversational-sms-improve-your-text-messaging/</guid><description>Learn how to use conversational SMS to drive engagement, improve CX, and increase conversions. Explore features, use cases, and best practices.</description><pubDate>Thu, 19 Jun 2025 00:00:00 GMT</pubDate></item><item><title>The Definitive Guide to Automating WhatsApp for Business</title><link>https://www.plivo.com/blog/guide-to-automating-whatsapp-for-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/guide-to-automating-whatsapp-for-business/</guid><description>Learn how WhatsApp automation can simplify customer communication and scale operations. Know about its key benefits and use cases. Get started today.</description><pubDate>Thu, 19 Jun 2025 00:00:00 GMT</pubDate></item><item><title>RCS Marketing 101: Your Complete Guide</title><link>https://www.plivo.com/blog/rcs-marketing-complete-guide/</link><guid isPermaLink="true">https://www.plivo.com/blog/rcs-marketing-complete-guide/</guid><description>Discover how RCS marketing delivers rich, branded messages that drive engagement for your business.</description><pubDate>Thu, 19 Jun 2025 00:00:00 GMT</pubDate></item><item><title>What is Conversational Marketing? A Guide to Benefits, Strategies, and Best Practices</title><link>https://www.plivo.com/blog/what-is-conversational-marketing/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-conversational-marketing/</guid><description>Learn what conversational marketing is, including its benefits, strategies, and best practices, in this guide. Discover how it can enhance your customer interactions.</description><pubDate>Thu, 19 Jun 2025 00:00:00 GMT</pubDate></item><item><title>WhatsApp Agent Setup: How to Launch AI-Powered Conversations at Scale</title><link>https://www.plivo.com/blog/whatsapp-agent-setup/</link><guid isPermaLink="true">https://www.plivo.com/blog/whatsapp-agent-setup/</guid><description>Learn how WhatsApp agent setup works using Plivo to launch AI-powered, no-code agents that handle support, sales, and engagement at scale.</description><pubDate>Thu, 19 Jun 2025 00:00:00 GMT</pubDate></item><item><title>14 RCS Use Cases for Your Business</title><link>https://www.plivo.com/blog/14-rcs-use-cases-for-your-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/14-rcs-use-cases-for-your-business/</guid><description>Discover 14 high-impact RCS use cases to engage customers, boost conversions, and improve communication.</description><pubDate>Tue, 17 Jun 2025 00:00:00 GMT</pubDate></item><item><title>48 Contact Center Statistics &amp; Benchmarks You Need to Know in 2025</title><link>https://www.plivo.com/blog/contact-center-statistics-benchmarks-2025/</link><guid isPermaLink="true">https://www.plivo.com/blog/contact-center-statistics-benchmarks-2025/</guid><description>Explore 2025’s latest contact center stats, from AHT and FCR to AI adoption and omnichannel engagement. See how your support team stacks up.</description><pubDate>Tue, 17 Jun 2025 00:00:00 GMT</pubDate></item><item><title>How RCS Pricing Works For Business Messaging</title><link>https://www.plivo.com/blog/how-rcs-pricing-works/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-rcs-pricing-works/</guid><description>Learn RCS pricing structures, calculate costs, and maximize ROI for your business messaging campaigns with Plivo.</description><pubDate>Tue, 17 Jun 2025 00:00:00 GMT</pubDate></item><item><title>How to Use AI Agents for Marketing Automation in 2025</title><link>https://www.plivo.com/blog/how-to-use-ai-agents-for-marketing-automation/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-use-ai-agents-for-marketing-automation/</guid><description>Learn how AI agents for marketing automate campaigns, increase conversions with less effort, and transform your strategy in 2025.</description><pubDate>Tue, 17 Jun 2025 00:00:00 GMT</pubDate></item><item><title>How to Use AI for SMS Marketing</title><link>https://www.plivo.com/blog/how-to-use-ai-for-sms-marketing/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-use-ai-for-sms-marketing/</guid><description>Learn about AI SMS marketing and how it personalizes messages, boosts engagement, and automates campaigns.</description><pubDate>Tue, 17 Jun 2025 00:00:00 GMT</pubDate></item><item><title>25+ Omnichannel Customer Service Statistics You Should Know in 2025</title><link>https://www.plivo.com/blog/omnichannel-customer-service-statistics-you-should-know/</link><guid isPermaLink="true">https://www.plivo.com/blog/omnichannel-customer-service-statistics-you-should-know/</guid><description>Discover essential omnichannel customer service stats that reveal how connected support improves satisfaction, loyalty, and revenue in 2025.</description><pubDate>Tue, 17 Jun 2025 00:00:00 GMT</pubDate></item><item><title>31 Top Customer Satisfaction Metrics Every Business Should Track in 2025</title><link>https://www.plivo.com/blog/top-customer-satisfaction-metrics/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-customer-satisfaction-metrics/</guid><description>Know the 31 most important customer satisfaction statistics for 2025 to understand their role in driving loyalty and business success across industries. Read more.</description><pubDate>Tue, 17 Jun 2025 00:00:00 GMT</pubDate></item><item><title>Google Stitch: Revolutionizing UI Design with AI</title><link>https://www.plivo.com/blog/google-stitch-revolutionizing-ui-design-with-ai/</link><guid isPermaLink="true">https://www.plivo.com/blog/google-stitch-revolutionizing-ui-design-with-ai/</guid><description>Discover how Google Stitch transforms UI design with AI, enabling rapid iteration and seamless integration with design tools</description><pubDate>Tue, 27 May 2025 00:00:00 GMT</pubDate></item><item><title>Building a Shopify App Clone with AI</title><link>https://www.plivo.com/blog/building-a-shopify-app-clone-with-ai/</link><guid isPermaLink="true">https://www.plivo.com/blog/building-a-shopify-app-clone-with-ai/</guid><description>Discover how AI tools like Cursor enable quick Shopify app cloning without coding. 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Read more.</description><pubDate>Wed, 21 May 2025 00:00:00 GMT</pubDate></item><item><title>RCS Chat Features: The Complete Guide to Next-Generation Messaging</title><link>https://www.plivo.com/blog/rcs-chat-features-the-complete-guide-to-next-generation-messaging/</link><guid isPermaLink="true">https://www.plivo.com/blog/rcs-chat-features-the-complete-guide-to-next-generation-messaging/</guid><description>Learn how next-generation RCS chat features are transforming business communication with rich media, better security, and real-time interactivity.</description><pubDate>Wed, 21 May 2025 00:00:00 GMT</pubDate></item><item><title>RCS Business Messaging: The Smart Way For Engagement</title><link>https://www.plivo.com/blog/rcs-business-messaging/</link><guid isPermaLink="true">https://www.plivo.com/blog/rcs-business-messaging/</guid><description>Upgrade your customer communications with RCS for business messaging and drive higher engagement rates.</description><pubDate>Wed, 21 May 2025 00:00:00 GMT</pubDate></item><item><title>Role of Real-Time Agent Assist in Contact Centers</title><link>https://www.plivo.com/blog/real-time-agent-assist-in-contact-centers/</link><guid isPermaLink="true">https://www.plivo.com/blog/real-time-agent-assist-in-contact-centers/</guid><description>Learn how real-time agent assist helps contact centers boost productivity, reduce call time, and support agents with live insights.</description><pubDate>Wed, 21 May 2025 00:00:00 GMT</pubDate></item><item><title>AI Agents: Top Statistics You Need to Know in 2025</title><link>https://www.plivo.com/blog/ai-agents-top-statistics/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-agents-top-statistics/</guid><description>Explore key 2025 statistics on AI agents in customer service. 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Discover which tool suits your creative needs best</description><pubDate>Mon, 19 May 2025 00:00:00 GMT</pubDate></item><item><title>What Is a Customer Success AI Agent and How to Implement It?</title><link>https://www.plivo.com/blog/customer-success-ai-agent/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-success-ai-agent/</guid><description>Learn what a Customer Success AI Agent is, how it works, and how to implement it effectively. Discover top use cases and tips to enhance your customer success strategy with AI.</description><pubDate>Mon, 19 May 2025 00:00:00 GMT</pubDate></item><item><title>Exploring the Advancements and Cost Efficiency of OpenAI&apos;s GPT-4.1</title><link>https://www.plivo.com/blog/exploring-the-advancements-and-cost-efficiency-of-openais-gpt-4-1/</link><guid isPermaLink="true">https://www.plivo.com/blog/exploring-the-advancements-and-cost-efficiency-of-openais-gpt-4-1/</guid><description>Discover GPT-4.1&apos;s performance leaps, cost-effective models, and AI advancements. Explore its impact on tech and business.</description><pubDate>Wed, 14 May 2025 00:00:00 GMT</pubDate></item><item><title>How to Create an SMS Bot in 2025</title><link>https://www.plivo.com/blog/how-to-create-an-sms-bot-in-2025/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-create-an-sms-bot-in-2025/</guid><description>Learn how to create an AI-powered SMS bot in 2025. 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Explore its unmatched versatility and performance.</description><pubDate>Wed, 30 Apr 2025 00:00:00 GMT</pubDate></item><item><title>Time to Resolution: What It Is, Why It Matters, and How to Reduce It</title><link>https://www.plivo.com/blog/time-to-resolution/</link><guid isPermaLink="true">https://www.plivo.com/blog/time-to-resolution/</guid><description>Cut time to resolution and retain customers with AI strategies and tools for better support efficiency.</description><pubDate>Wed, 30 Apr 2025 00:00:00 GMT</pubDate></item><item><title>AI Model Showdown: ChatGPT vs. Gemini 2.5 Pro</title><link>https://www.plivo.com/blog/ai-model-showdown-chatgpt-vs-gemini/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-model-showdown-chatgpt-vs-gemini/</guid><description>Discover which AI model excels in strategy: ChatGPT or Gemini 2.5 Pro. 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Explore its impact on tech innovation.</description><pubDate>Wed, 23 Apr 2025 00:00:00 GMT</pubDate></item><item><title>Google&apos;s Veo 2: Free Access to AI Video Generation</title><link>https://www.plivo.com/blog/googles-veo-2-free-access-to-ai-video-generation/</link><guid isPermaLink="true">https://www.plivo.com/blog/googles-veo-2-free-access-to-ai-video-generation/</guid><description>Discover Google&apos;s Veo 2, a free AI tool for creating videos from text or images, revolutionizing content creation for all users.</description><pubDate>Wed, 23 Apr 2025 00:00:00 GMT</pubDate></item><item><title>How DeepSeek-R1 is Revolutionizing AI Applications</title><link>https://www.plivo.com/blog/how-deepseek-r1-is-revolutionizing-ai-applications/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-deepseek-r1-is-revolutionizing-ai-applications/</guid><description>Discover how DeepSeek-R1 is redefining AI with enhanced capabilities, rapid development, and cross-platform performance.</description><pubDate>Wed, 23 Apr 2025 00:00:00 GMT</pubDate></item><item><title>Kling AI 2.0: Revolutionizing AI-Driven Video Creation</title><link>https://www.plivo.com/blog/kling-ai-2-0-revolutionizing-ai-driven-video-creation/</link><guid isPermaLink="true">https://www.plivo.com/blog/kling-ai-2-0-revolutionizing-ai-driven-video-creation/</guid><description>Discover how Kling AI 2.0 revolutionizes video creation with cutting-edge tech and seamless media integration. Explore its innovative features now.</description><pubDate>Wed, 23 Apr 2025 00:00:00 GMT</pubDate></item><item><title>Qwen2.5-Max: A Powerful AI with Context Limitations</title><link>https://www.plivo.com/blog/qwen-2-5-max-a-powerful-ai-with-context-limitations/</link><guid isPermaLink="true">https://www.plivo.com/blog/qwen-2-5-max-a-powerful-ai-with-context-limitations/</guid><description>Explore Qwen2.5-Max&apos;s strengths and context challenges in AI. Discover how it compares to top models in data processing.</description><pubDate>Wed, 23 Apr 2025 00:00:00 GMT</pubDate></item><item><title>ReCamMaster: Revolutionizing Hollywood with AI-Driven Camera Angles</title><link>https://www.plivo.com/blog/recammaster-revolutionizing-hollywood-with-ai-driven-camera-angles/</link><guid isPermaLink="true">https://www.plivo.com/blog/recammaster-revolutionizing-hollywood-with-ai-driven-camera-angles/</guid><description>Discover how ReCamMaster uses AI to transform video production with dynamic camera angles and stabilized footage.</description><pubDate>Wed, 23 Apr 2025 00:00:00 GMT</pubDate></item><item><title>Google AI&apos;s Gemini 2.0 Flash: Revolutionizing Image Editing</title><link>https://www.plivo.com/blog/gemini-flash-image-editing/</link><guid isPermaLink="true">https://www.plivo.com/blog/gemini-flash-image-editing/</guid><description>Discover Gemini 2.0 Flash by Google AI, revolutionizing image editing with AI-driven creativity and conversational tools</description><pubDate>Tue, 22 Apr 2025 00:00:00 GMT</pubDate></item><item><title>What Are AI Customer Service Agents?</title><link>https://www.plivo.com/blog/customer-service-ai-agent/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-service-ai-agent/</guid><description>Learn how customer service AI agents provide 24/7 support, automate responses, and personalize interactions with real-life use cases.</description><pubDate>Mon, 14 Apr 2025 00:00:00 GMT</pubDate></item><item><title>Support Agents: Who Are They, and What Do They Do?</title><link>https://www.plivo.com/blog/customer-support-agent/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-support-agent/</guid><description>Support agents serve as a middle ground between your company and its customers. Let’s see some steps to hire the best and build a functional team.</description><pubDate>Mon, 14 Apr 2025 00:00:00 GMT</pubDate></item><item><title>7 Ways Agentic Healthcare is Transforming the Patient Experience</title><link>https://www.plivo.com/blog/agentic-ai-in-healthcare/</link><guid isPermaLink="true">https://www.plivo.com/blog/agentic-ai-in-healthcare/</guid><description>Learn how agentic AI enhances patient care by improving engagement, speeding up diagnoses, and delivering personalized treatment. See the future of healthcare.</description><pubDate>Thu, 03 Apr 2025 00:00:00 GMT</pubDate></item><item><title>How AI Agents are Transforming Customer Engagement</title><link>https://www.plivo.com/blog/ai-for-customer-engagement/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-for-customer-engagement/</guid><description>Know how AI agents can personalize and scale customer engagement. Learn how Plivo CX helps businesses improve customer satisfaction. Book a demo now!</description><pubDate>Thu, 03 Apr 2025 00:00:00 GMT</pubDate></item><item><title>7 Examples of SMS feedback surveys (With Templates &amp; Best Practices)</title><link>https://www.plivo.com/blog/examples-of-sms-feedback-surveys/</link><guid isPermaLink="true">https://www.plivo.com/blog/examples-of-sms-feedback-surveys/</guid><description>Get actionable feedback fast! Learn the top 7 SMS surveys with free templates, best practices, and a simple tip to automate the entire survey process</description><pubDate>Thu, 03 Apr 2025 00:00:00 GMT</pubDate></item><item><title>10 Effective Strategies to Improve Agent Productivity in Customer Support</title><link>https://www.plivo.com/blog/improve-agent-productivity-in-customer-support/</link><guid isPermaLink="true">https://www.plivo.com/blog/improve-agent-productivity-in-customer-support/</guid><description>Discover actionable methods to improve agent productivity in customer support, including AI integration, unified workspaces, and self-service tools.</description><pubDate>Thu, 03 Apr 2025 00:00:00 GMT</pubDate></item><item><title>The Power of Multilingual Customer Support: 7 Must-Know Strategies</title><link>https://www.plivo.com/blog/mutlilingual-customer-support/</link><guid isPermaLink="true">https://www.plivo.com/blog/mutlilingual-customer-support/</guid><description>Multilingual customer support enhances user experience and expands global reach. Let’s explore its benefits and best practices for implementation.</description><pubDate>Thu, 03 Apr 2025 00:00:00 GMT</pubDate></item><item><title>A Complete Guide to SMS Appointment Reminders</title><link>https://www.plivo.com/blog/sms-appointment-reminder/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-appointment-reminder/</guid><description>Increase your appointment attendance and improve booking efficiency with SMS reminders. Automate &amp; personalize appointment reminders to ensure customers never miss an appointment with Plivo CX.</description><pubDate>Thu, 03 Apr 2025 00:00:00 GMT</pubDate></item><item><title>SMS Lead Generation: Everything You Need to Get Started</title><link>https://www.plivo.com/blog/sms-lead-generation/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-lead-generation/</guid><description>Struggling with SMS lead generation? Learn how Plivo CX&apos;s AI-powered SMS marketing helps e-commerce brands drive conversions, automate campaigns &amp; boost ROI.</description><pubDate>Thu, 03 Apr 2025 00:00:00 GMT</pubDate></item><item><title>How to Use WhatsApp for Customer Service: A Step-by-Step Guide</title><link>https://www.plivo.com/blog/whatsapp-for-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/whatsapp-for-customer-service/</guid><description>Learn how to set up WhatsApp for business, automate responses, and improve customer interactions with Plivo CX.</description><pubDate>Thu, 03 Apr 2025 00:00:00 GMT</pubDate></item><item><title>Authentication vs. Authorization: What&apos;s the Difference?</title><link>https://www.plivo.com/blog/authentication-vs-authorization/</link><guid isPermaLink="true">https://www.plivo.com/blog/authentication-vs-authorization/</guid><description>Understand authentication vs authorization. Learn verification vs permission, key methods, and implementing both for complete security. Click now!</description><pubDate>Mon, 24 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Text message scams: How to identify a fake text message</title><link>https://www.plivo.com/blog/how-to-identify-a-fake-text-message/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-identify-a-fake-text-message/</guid><description>Spot scam text messages: Look for unsolicited urgent requests, bad grammar, and strange numbers. Protect yourself—block and report scams now!</description><pubDate>Mon, 24 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Understanding SMS 2FA and its Security Implications</title><link>https://www.plivo.com/blog/sms-2fa-security-implications/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-2fa-security-implications/</guid><description>Explore SMS 2FA&apos;s security flaws and new alternatives. Secure your data with stronger options. Act now for enhanced protection!</description><pubDate>Mon, 24 Mar 2025 00:00:00 GMT</pubDate></item><item><title>What to know about 6-digit phone numbers</title><link>https://www.plivo.com/blog/understanding-six-digit-phone-numbers/</link><guid isPermaLink="true">https://www.plivo.com/blog/understanding-six-digit-phone-numbers/</guid><description>Discover the benefits of using a 6 digit code for SMS marketing and alerts. Understand compliance, opt-in requirements, and leasing options. Start boosting your business communications today!</description><pubDate>Mon, 24 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Evaluating OpenAI&apos;s o1 Pro: Is the Cost Justified?</title><link>https://www.plivo.com/blog/evaluating-openais-o1-pro/</link><guid isPermaLink="true">https://www.plivo.com/blog/evaluating-openais-o1-pro/</guid><description>Explore whether OpenAI’s o1 Pro model justifies its premium cost. Get insights on pricing, performance, benchmarks, and real-world use cases to help decide if it’s the right AI solution for your needs.</description><pubDate>Fri, 21 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Grok 3 vs. Gemini 2.0: A Comparative Analysis of AI Image Editing Capabilities</title><link>https://www.plivo.com/blog/grok-3-vs-gemini-2-0-ai-image-editing-capabilities/</link><guid isPermaLink="true">https://www.plivo.com/blog/grok-3-vs-gemini-2-0-ai-image-editing-capabilities/</guid><description>Explore Grok 3 and Gemini 2.0&apos;s AI image editing strengths and weaknesses in this detailed comparative analysis.</description><pubDate>Fri, 21 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Unveiling ChatGPT-4.5: The Future of Conversational AI</title><link>https://www.plivo.com/blog/how-chatgpt-4-5-could-be-the-future-of-conversational-ai/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-chatgpt-4-5-could-be-the-future-of-conversational-ai/</guid><description>Discover the unique strengths and limitations of ChatGPT-4.5—from its human-like conversations and creative writing skills to its cost and reasoning challenges. Learn how it can transform business interactions.</description><pubDate>Fri, 21 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Manus AI: Revolutionizing B2B Customer Profiling with Autonomous Agents</title><link>https://www.plivo.com/blog/how-manus-ai-is-revolutionizing-b2b-customer-profiling-with-autonomous-agents/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-manus-ai-is-revolutionizing-b2b-customer-profiling-with-autonomous-agents/</guid><description>Discover how Manus AI leverages autonomous agents to revolutionize B2B customer profiling and data visualization. Ideal for pre-Series B companies seeking deeper insights and better dashboards.</description><pubDate>Fri, 21 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Best practices for multi-factor authentication account recovery</title><link>https://www.plivo.com/blog/mfa-account-recovery-best-practices/</link><guid isPermaLink="true">https://www.plivo.com/blog/mfa-account-recovery-best-practices/</guid><description>Strengthen account safety with our comprehensive MFA recovery process guide. Explore alternative methods, backup codes, and social proof strategies. Click to secure your account today.</description><pubDate>Fri, 21 Mar 2025 00:00:00 GMT</pubDate></item><item><title>18 promotional text message examples to steal and send</title><link>https://www.plivo.com/blog/promotional-text-message-examples/</link><guid isPermaLink="true">https://www.plivo.com/blog/promotional-text-message-examples/</guid><description>Boost your sales with effective promotional messages. Reach anywhere, engage instantly. Discover concise SMS strategies. Start text marketing!</description><pubDate>Fri, 21 Mar 2025 00:00:00 GMT</pubDate></item><item><title>AI Agent vs AI Chatbot: Understanding Their Roles in Modern Customer Support</title><link>https://www.plivo.com/blog/ai-agent-vs-ai-chatbot/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-agent-vs-ai-chatbot/</guid><description>AI chatbots are not necessarily AI agents. Let’s explore their differences and similarities and when to implement each for customer support.</description><pubDate>Wed, 19 Mar 2025 00:00:00 GMT</pubDate></item><item><title>AI-First Customer Service: The Future of Customer Support with AI Agents</title><link>https://www.plivo.com/blog/ai-first-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-first-customer-service/</guid><description>Learn how AI first customer service improves response times, and enhances customer experiences while working alongside human agents.</description><pubDate>Wed, 19 Mar 2025 00:00:00 GMT</pubDate></item><item><title>AI vs. Customer Service Agents: Striking the Right Balance in Customer Service</title><link>https://www.plivo.com/blog/ai-vs-customer-service-agents/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-vs-customer-service-agents/</guid><description>AI vs. customer service agents—which one delivers better support? Learn how to strike the perfect balance between AI and human expertise to enhance efficiency.</description><pubDate>Tue, 18 Mar 2025 00:00:00 GMT</pubDate></item><item><title>The Hidden Costs of Customer Service Agent Turnover and How to Reduce Them</title><link>https://www.plivo.com/blog/hidden-costs-of-customer-service-agent-turnover-and-how-to-reduce-them/</link><guid isPermaLink="true">https://www.plivo.com/blog/hidden-costs-of-customer-service-agent-turnover-and-how-to-reduce-them/</guid><description>Learn the hidden costs of customer service attrition and discover strategies to reduce turnover while maintaining high-quality support.</description><pubDate>Tue, 18 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Reduce Support Tickets Using AI Agents</title><link>https://www.plivo.com/blog/reduce-support-tickets-using-ai-agents/</link><guid isPermaLink="true">https://www.plivo.com/blog/reduce-support-tickets-using-ai-agents/</guid><description>Ticket overload stifles support delivery. Learn how AI agents can help prevent this outcome.</description><pubDate>Tue, 18 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Scaling Customer Support with AI: 5 Ways to Do It Right</title><link>https://www.plivo.com/blog/scaling-customer-support-with-ai/</link><guid isPermaLink="true">https://www.plivo.com/blog/scaling-customer-support-with-ai/</guid><description>Scaling your customer support with AI deflates ticket load, enhances delivery even during peak hours, and boosts customer satisfaction. Here’s how to do it.</description><pubDate>Tue, 18 Mar 2025 00:00:00 GMT</pubDate></item><item><title>What is SMS Delivery, and How Can You Easily Reach the Main Inbox?</title><link>https://www.plivo.com/blog/what-is-sms-delivery/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-sms-delivery/</guid><description>Learn how to ensure your SMS messages reach the main inbox and not the spam folder. Discover best practices for optimal SMS delivery. Start improving today!</description><pubDate>Tue, 18 Mar 2025 00:00:00 GMT</pubDate></item><item><title>The 5 Steps in Natural Language Processing (NLP)</title><link>https://www.plivo.com/blog/nlp-steps/</link><guid isPermaLink="true">https://www.plivo.com/blog/nlp-steps/</guid><description>Understand the key steps in NLP that enable chatbots, voice assistants, and AI-driven automation and how they work.</description><pubDate>Thu, 13 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Voice Commerce: Definition, How it Works, and Benefits</title><link>https://www.plivo.com/blog/what-is-voice-commerce/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-voice-commerce/</guid><description>Learn how voice commerce technology boosts sales, reduces support costs, and enhances customer experience.</description><pubDate>Thu, 13 Mar 2025 00:00:00 GMT</pubDate></item><item><title>What Is Voice Intelligence, and How Does It Work?</title><link>https://www.plivo.com/blog/what-is-voice-intelligence/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-voice-intelligence/</guid><description>Learn about voice intelligence, how it works, real-life use cases, and its benefits for your business.</description><pubDate>Thu, 13 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Customer Service Burnout</title><link>https://www.plivo.com/blog/customer-service-burnout/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-service-burnout/</guid><description>Customer service burnout decreases team productivity, increases agent turnover, and can cause a dip in ROI. Here’s how to prevent it.</description><pubDate>Fri, 07 Mar 2025 00:00:00 GMT</pubDate></item><item><title>How eCommerce Businesses Can Send SMS Order Updates | How to + Templates</title><link>https://www.plivo.com/blog/ecommerce-sms-order-updates-templates/</link><guid isPermaLink="true">https://www.plivo.com/blog/ecommerce-sms-order-updates-templates/</guid><description>Get a detailed step-by-step guide to creating SMS Order Updates with practical tips and templates.</description><pubDate>Fri, 07 Mar 2025 00:00:00 GMT</pubDate></item><item><title>How to Drive Immediate Sales with Flash SMS Promotions</title><link>https://www.plivo.com/blog/how-to-drive-immediate-sales-with-flash-sms-promotions/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-drive-immediate-sales-with-flash-sms-promotions/</guid><description>Increase sales instantly with flash SMS promotions! Learn how to send high-impact, urgent flash messages that grab attention and drive conversions.</description><pubDate>Fri, 07 Mar 2025 00:00:00 GMT</pubDate></item><item><title>Guide To SMS Delivery Reports</title><link>https://www.plivo.com/blog/sms-delivery-reports/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-delivery-reports/</guid><description>Learn how SMS delivery reports work and why they matter. Know about the best practices to improve engagement and SMS campaign performance.</description><pubDate>Fri, 28 Feb 2025 00:00:00 GMT</pubDate></item><item><title>How to Implement 24/7 Customer Service for Your E-Commerce Business</title><link>https://www.plivo.com/blog/24-7-customer-service-ecommerce/</link><guid isPermaLink="true">https://www.plivo.com/blog/24-7-customer-service-ecommerce/</guid><description>Learn how to implement 24/7 customer service for your e-commerce business. Discover actionable strategies, examples and insights to meet customer expectations.</description><pubDate>Thu, 20 Feb 2025 00:00:00 GMT</pubDate></item><item><title>AI Agent Use Cases: Transforming Customer Support with Automation</title><link>https://www.plivo.com/blog/ai-agent-customer-support/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-agent-customer-support/</guid><description>Explore AI agent use cases to understand how AI transforms customer service by automating support processes and providing real-time assistance.</description><pubDate>Thu, 20 Feb 2025 00:00:00 GMT</pubDate></item><item><title>AI in Customer Service: How Enterprises Can Improve Support and Efficiency</title><link>https://www.plivo.com/blog/ai-customer-service-support-efficiency/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-customer-service-support-efficiency/</guid><description>Discover how AI in customer service for enterprises provides faster support, reduces costs, and improves customer satisfaction. Learn with real-life use cases.</description><pubDate>Thu, 20 Feb 2025 00:00:00 GMT</pubDate></item><item><title>How to send a delay message regarding shipping to e-commerce customers</title><link>https://www.plivo.com/blog/delay-message-regarding-shipping/</link><guid isPermaLink="true">https://www.plivo.com/blog/delay-message-regarding-shipping/</guid><description>Learn how to craft clear, empathetic shipping delay messages to maintain customer trust and satisfaction. Use SMS and automation for timely updates.</description><pubDate>Wed, 19 Feb 2025 00:00:00 GMT</pubDate></item><item><title>Your Guide to Friendly Payment Reminders via SMS in 2025 + Templates</title><link>https://www.plivo.com/blog/payment-reminders-via-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/payment-reminders-via-sms/</guid><description>Reduce late payments and improve cash flow with SMS payment reminders. Automate, personalize and optimize reminders to ensure timely payments with Plivo CX.</description><pubDate>Wed, 19 Feb 2025 00:00:00 GMT</pubDate></item><item><title>Boost Sales With SMS Reminders: A Guide for eCommerce</title><link>https://www.plivo.com/blog/sms-reminders-for-ecommerce/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-reminders-for-ecommerce/</guid><description>Discover the top benefits of sending SMS reminders and how to send different types of reminders for maximum impact.</description><pubDate>Wed, 19 Feb 2025 00:00:00 GMT</pubDate></item><item><title>What are SMS Alerts &amp; How Can You Use them in Your Business?</title><link>https://www.plivo.com/blog/what-are-sms-alerts/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-are-sms-alerts/</guid><description>Increase customer engagement and revenue with SMS alerts. Send timely updates on orders, restocks, and renewals. Start using Plivo CX today for better results!</description><pubDate>Wed, 19 Feb 2025 00:00:00 GMT</pubDate></item><item><title>Interactive Voice Response (IVR) in Healthcare: Complete Guide For 2025</title><link>https://www.plivo.com/blog/ivr-in-healthcare/</link><guid isPermaLink="true">https://www.plivo.com/blog/ivr-in-healthcare/</guid><description>Learn how healthcare IVR systems can change patient communication, its benefits, and industry-specific use cases.</description><pubDate>Thu, 13 Feb 2025 00:00:00 GMT</pubDate></item><item><title>What is an SMS API? Everything You Need to Know</title><link>https://www.plivo.com/blog/what-is-an-sms-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-an-sms-api/</guid><description>Learn what an SMS API is, how it works, and why businesses use it. Discover key features, benefits, &amp; use cases in this complete guide.</description><pubDate>Thu, 13 Feb 2025 00:00:00 GMT</pubDate></item><item><title>What Is Voice Recognition?</title><link>https://www.plivo.com/blog/what-is-voice-recognition/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-voice-recognition/</guid><description>Explore what is voice recognition technology, how it works, its applications in business and daily life, benefits, and the challenges it faces today.</description><pubDate>Thu, 13 Feb 2025 00:00:00 GMT</pubDate></item><item><title>How to send a WhatsApp verification code</title><link>https://www.plivo.com/blog/how-to-send-whatsapp-verification-code/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-whatsapp-verification-code/</guid><description>Send WhatsApp verification code easily. Create a Twilio account, configure API, and test via Twilio tools. Secure your service today!</description><pubDate>Sun, 09 Feb 2025 00:00:00 GMT</pubDate></item><item><title>What Is Mobile Phone Verification and Why Do You Need It?</title><link>https://www.plivo.com/blog/what-is-mobile-phone-verification/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-mobile-phone-verification/</guid><description>Secure your account with mobile verification. Boost trust and user credibility with layered methods. Choose optimal solutions now!</description><pubDate>Sat, 08 Feb 2025 00:00:00 GMT</pubDate></item><item><title>SIP and VoIP: Understanding their Key Differences</title><link>https://www.plivo.com/blog/difference-between-sip-and-voip/</link><guid isPermaLink="true">https://www.plivo.com/blog/difference-between-sip-and-voip/</guid><description>Understand VoIP vs SIP: Explore key differences, choose the right solution for cost-effective, scalable communication. Optimize now!</description><pubDate>Fri, 07 Feb 2025 00:00:00 GMT</pubDate></item><item><title>Silent Authentication: A More Secure and Frictionless Verify Experience</title><link>https://www.plivo.com/blog/silent-authentication/</link><guid isPermaLink="true">https://www.plivo.com/blog/silent-authentication/</guid><description>Enhance security with Silent Network Authentication&apos;s frictionless verification. Improve user satisfaction and secure accounts today. Start now!</description><pubDate>Thu, 06 Feb 2025 00:00:00 GMT</pubDate></item><item><title>What are WhatsApp Channels and how to use them for your business</title><link>https://www.plivo.com/blog/how-to-use-whatsapp-channels-for-your-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-use-whatsapp-channels-for-your-business/</guid><description>Boost your business with WhatsApp Channel features like bulk messaging, enhanced visibility, and shareable content. Set up your channel now!</description><pubDate>Wed, 05 Feb 2025 00:00:00 GMT</pubDate></item><item><title>Benefits and Use Cases of HR Chatbots in 2025</title><link>https://www.plivo.com/blog/hr-chatbots/</link><guid isPermaLink="true">https://www.plivo.com/blog/hr-chatbots/</guid><description>Explore how chatbots in HR streamline tasks, boost engagement, and cut costs in 2025. Learn integration tips and tap into future trends. Click now!</description><pubDate>Wed, 05 Feb 2025 00:00:00 GMT</pubDate></item><item><title>How to Send Automatic Text Messages</title><link>https://www.plivo.com/blog/how-to-send-automatic-text-messages/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-automatic-text-messages/</guid><description>Boost business communication with automated text messages. Learn setup tips and create SMS drip campaigns. Start optimizing today!</description><pubDate>Tue, 04 Feb 2025 00:00:00 GMT</pubDate></item><item><title>10 examples of mobile marketing campaigns to inspire you</title><link>https://www.plivo.com/blog/mobile-marketing-campaign-examples/</link><guid isPermaLink="true">https://www.plivo.com/blog/mobile-marketing-campaign-examples/</guid><description>Get inspired by top mobile app marketing campaigns! Boost engagement with social media, push notifications, and SMS. Try these tactics now!</description><pubDate>Tue, 04 Feb 2025 00:00:00 GMT</pubDate></item><item><title>How To Write a Thank You Message for Attending an Event (With 7 Examples)</title><link>https://www.plivo.com/blog/thank-you-message-for-attending-event/</link><guid isPermaLink="true">https://www.plivo.com/blog/thank-you-message-for-attending-event/</guid><description>Craft an impactful thank you message for attending an event. Show sincere gratitude, acknowledge attendees, and invite future engagement. Click to see examples!</description><pubDate>Tue, 04 Feb 2025 00:00:00 GMT</pubDate></item><item><title>Why Is MMS Not Working on Android? 6 Ways to Fix the Problem</title><link>https://www.plivo.com/blog/mms-not-working-android-fix/</link><guid isPermaLink="true">https://www.plivo.com/blog/mms-not-working-android-fix/</guid><description>Fix &quot;mms messages not sending&quot; by enabling mobile data, resetting network settings, and clearing app data. Click for simple solutions now!</description><pubDate>Sun, 02 Feb 2025 00:00:00 GMT</pubDate></item><item><title>Why are my Texts not Sending? Common Causes and Tips</title><link>https://www.plivo.com/blog/text-messages-not-sending/</link><guid isPermaLink="true">https://www.plivo.com/blog/text-messages-not-sending/</guid><description>Struggling with &quot;why are my messages not sending&quot;? Check settings, verify carrier network, ensure correct messaging type, and restart your device. Click for solutions!</description><pubDate>Sat, 01 Feb 2025 00:00:00 GMT</pubDate></item><item><title>11 Steps to Improve VoIP Call Quality</title><link>https://www.plivo.com/blog/voip-call-quality/</link><guid isPermaLink="true">https://www.plivo.com/blog/voip-call-quality/</guid><description>Discover 11 actionable steps to improve VoIP call quality and ensure every call is clear, reliable, and professional.</description><pubDate>Wed, 29 Jan 2025 00:00:00 GMT</pubDate></item><item><title>How AI Voice Works and Why It’s Important</title><link>https://www.plivo.com/blog/what-is-ai-voice-and-how-it-works/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-ai-voice-and-how-it-works/</guid><description>Explore AI voice technology, its current applications, and its impact on various industries. Discover how it&apos;s shaping communication today.</description><pubDate>Tue, 28 Jan 2025 00:00:00 GMT</pubDate></item><item><title>Telnyx vs. Twilio: The Key Differences</title><link>https://www.plivo.com/blog/telnyx-vs-twilio/</link><guid isPermaLink="true">https://www.plivo.com/blog/telnyx-vs-twilio/</guid><description>Compare Telnyx vs. Twilio on features, pricing, and support to find the best communication platform for your needs.</description><pubDate>Mon, 27 Jan 2025 00:00:00 GMT</pubDate></item><item><title>WhatsApp Cloud API: What It Is, How It Compares, and How to Get Started</title><link>https://www.plivo.com/blog/whatsapp-cloud-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/whatsapp-cloud-api/</guid><description>Discover what WhatsApp Cloud API is, how it compares to WhatsApp Business API, and a step-by-step guide to getting started.</description><pubDate>Sat, 25 Jan 2025 00:00:00 GMT</pubDate></item><item><title>How Will Voice Integration Shape Conversational AI?</title><link>https://www.plivo.com/blog/how-will-voice-integration-shape-conversational-ai/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-will-voice-integration-shape-conversational-ai/</guid><description>Learn how voice integration in conversational AI reshapes industries, enhances customer interactions and delivers real-time, personalized experiences.</description><pubDate>Thu, 23 Jan 2025 00:00:00 GMT</pubDate></item><item><title>CX Doom Loop</title><link>https://www.plivo.com/blog/customer-support-doom-loop/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-support-doom-loop/</guid><description>Break free from the customer support cycle of frustration. Discover how AI-powered support from Plivo can help you scale, reduce costs, and delight your customers.</description><pubDate>Tue, 21 Jan 2025 00:00:00 GMT</pubDate></item><item><title>How Do AI Agents Work in Transforming Customer Service?</title><link>https://www.plivo.com/blog/how-ai-agents-improves-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-ai-agents-improves-customer-service/</guid><description>Explore how AI agents are transforming customer service by providing personalized support, improving response times, and streamlining support.</description><pubDate>Tue, 21 Jan 2025 00:00:00 GMT</pubDate></item><item><title>How to Implement AI in Customer Service?</title><link>https://www.plivo.com/blog/implementing-ai-in-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/implementing-ai-in-customer-service/</guid><description>Discover how AI can transform your customer experiences. Learn how to implement AI in customer service to improve efficiency and satisfaction.</description><pubDate>Tue, 21 Jan 2025 00:00:00 GMT</pubDate></item><item><title>The future of AI in customer service [A 2025 guide]</title><link>https://www.plivo.com/blog/future-of-ai-in-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/future-of-ai-in-customer-service/</guid><description>AI is changing the customer service playground. Keep these trends on your implementation list in order to secure a competitive advantage.</description><pubDate>Sun, 12 Jan 2025 00:00:00 GMT</pubDate></item><item><title>A Buyer’s Guide to AI Customer Experience Solutions</title><link>https://www.plivo.com/blog/ai-customer-experience-solutions/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-customer-experience-solutions/</guid><description>Learn how to choose and implement the right AI customer experience solution. Discover benefits and real-life use cases to grasp the real impact of AI on CX.</description><pubDate>Fri, 03 Jan 2025 00:00:00 GMT</pubDate></item><item><title>Top 10 Customer Service Challenges and Ways to Overcome Them</title><link>https://www.plivo.com/blog/customer-service-challenges/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-service-challenges/</guid><description>A lot can negatively impact your customer service delivery if you do not strategize properly. Learn how to resolve them promptly in this guide.</description><pubDate>Fri, 03 Jan 2025 00:00:00 GMT</pubDate></item><item><title>Retail SMS Marketing: Benefits, Best Practices, &amp; Examples</title><link>https://www.plivo.com/blog/retail-sms-marketing/</link><guid isPermaLink="true">https://www.plivo.com/blog/retail-sms-marketing/</guid><description>Learn how to use SMS marketing to boost retail sales, engage customers, and drive growth. Discover best practices, examples, and tips. Book a demo today!</description><pubDate>Fri, 03 Jan 2025 00:00:00 GMT</pubDate></item><item><title>How to Use Text Messaging for Event Promotion and Management</title><link>https://www.plivo.com/blog/text-messaging-for-event-promotion-management/</link><guid isPermaLink="true">https://www.plivo.com/blog/text-messaging-for-event-promotion-management/</guid><description>Learn how to effectively use SMS event marketing for promotion, reminders, and event management to engage your audience and improve event success.</description><pubDate>Fri, 03 Jan 2025 00:00:00 GMT</pubDate></item><item><title>Understanding What Multi-Level IVR is and How it Works</title><link>https://www.plivo.com/blog/multi-level-ivr/</link><guid isPermaLink="true">https://www.plivo.com/blog/multi-level-ivr/</guid><description>Boost efficiency and satisfaction with a multi-level IVR system. Enjoy better call routing, 24/7 service, and lower costs. Contact us today!</description><pubDate>Tue, 31 Dec 2024 00:00:00 GMT</pubDate></item><item><title>The difference between SMS and MMS text messages</title><link>https://www.plivo.com/blog/sms-vs-mms/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-vs-mms/</guid><description>Understand SMS vs MMS messaging. Compare costs, features, and use cases. Decide which suits your business messaging needs best. Choose wisely!</description><pubDate>Tue, 31 Dec 2024 00:00:00 GMT</pubDate></item><item><title>Top 7 Free SMS Marketing Tools in 2025</title><link>https://www.plivo.com/blog/free-sms-marketing-tools/</link><guid isPermaLink="true">https://www.plivo.com/blog/free-sms-marketing-tools/</guid><description>Learn about the top free SMS marketing tools in 2025 that help increase customer engagement and drive results. Start leveraging SMS marketing today!</description><pubDate>Thu, 26 Dec 2024 00:00:00 GMT</pubDate></item><item><title>What is SMS Geofencing and How eCommerce Businesses Can Set It Up</title><link>https://www.plivo.com/blog/sms-geofencing/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-geofencing/</guid><description>Is SMS Geofencing easy to implement? Learn the technicalities of SMS Geofencing and find out how you can implement location-based marketing for your business.</description><pubDate>Thu, 26 Dec 2024 00:00:00 GMT</pubDate></item><item><title>Passkeys 101: what they are and how they work</title><link>https://www.plivo.com/blog/what-are-passkeys-how-they-work/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-are-passkeys-how-they-work/</guid><description>Discover what a passkey is and how it works to replace passwords using biometric data. Enjoy enhanced security against phishing! Get started now.</description><pubDate>Thu, 26 Dec 2024 00:00:00 GMT</pubDate></item><item><title>How to Run Effective SMS Loyalty Programs to Boost Your Brand</title><link>https://www.plivo.com/blog/sms-loyalty-program/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-loyalty-program/</guid><description>How do you run an SMS loyalty program that actually brings results? Check this guide for detailed steps, common challenges, and solutions.</description><pubDate>Mon, 23 Dec 2024 00:00:00 GMT</pubDate></item><item><title>What is Interactive Voice Response (IVR)?</title><link>https://www.plivo.com/blog/interactive-voice-response/</link><guid isPermaLink="true">https://www.plivo.com/blog/interactive-voice-response/</guid><description>Explore IVR meaning, how it boosts customer service, reduces costs, and streamlines call routing with 24/7 self-service options.</description><pubDate>Thu, 19 Dec 2024 00:00:00 GMT</pubDate></item><item><title>RCS vs. SMS: Comparing Messaging Technologies</title><link>https://www.plivo.com/blog/rcs-vs-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/rcs-vs-sms/</guid><description>Compare RCS vs. SMS with their differences, use cases, and business advantages to choose the right strategy for customer engagement.</description><pubDate>Thu, 19 Dec 2024 00:00:00 GMT</pubDate></item><item><title>Chatbot vs. Conversational AI: What’s the Difference?</title><link>https://www.plivo.com/blog/chatbot-vs-conversational-ai/</link><guid isPermaLink="true">https://www.plivo.com/blog/chatbot-vs-conversational-ai/</guid><description>Explore the distinctions between a chatbot vs. conversational AI, their unique applications, and how to choose the right solution for your needs.</description><pubDate>Wed, 18 Dec 2024 00:00:00 GMT</pubDate></item><item><title>12 Contact Center Technologies and Trends to Keep an Eye On</title><link>https://www.plivo.com/blog/contact-center-technologies/</link><guid isPermaLink="true">https://www.plivo.com/blog/contact-center-technologies/</guid><description>Discover the top contact center technologies that streamline operations and empower agents to deliver exceptional customer experiences.</description><pubDate>Wed, 18 Dec 2024 00:00:00 GMT</pubDate></item><item><title>What Is an SMS Gateway and How Does It Work?</title><link>https://www.plivo.com/blog/what-is-sms-gateway/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-sms-gateway/</guid><description>In this guide, explore what an SMS gateway is, how it works, and why businesses rely on it for bulk messaging, marketing, and customer engagement.</description><pubDate>Wed, 18 Dec 2024 00:00:00 GMT</pubDate></item><item><title>How Great Customer Service Builds Unbreakable Customer Loyalty</title><link>https://www.plivo.com/blog/customer-loyalty-and-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-loyalty-and-customer-service/</guid><description>Learn how to earn customer loyalty with customer service. Understand why customer loyalty matters and how to build it with real-life examples of brands.</description><pubDate>Tue, 17 Dec 2024 00:00:00 GMT</pubDate></item><item><title>How to Create Effective SMS Drip Campaigns (With Examples)</title><link>https://www.plivo.com/blog/sms-drip-campaign/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-drip-campaign/</guid><description>Get a detailed step-by-step guide to creating SMS drip campaigns with practical tips. Also, learn top use cases for SMS drip campaigns (with detailed examples).</description><pubDate>Thu, 12 Dec 2024 00:00:00 GMT</pubDate></item><item><title>Use Cases of AI Virtual Assistants in Ecommerce</title><link>https://www.plivo.com/blog/ai-virtual-assistant-use-cases/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-virtual-assistant-use-cases/</guid><description>Integrating AI into your ecommerce operations boosts efficiency, enhances personalization, and increases customer satisfaction. Here’s how</description><pubDate>Sun, 08 Dec 2024 00:00:00 GMT</pubDate></item><item><title>How eCommerce Businesses Can Run Effective Text Blast Campaigns</title><link>https://www.plivo.com/blog/text-blast/</link><guid isPermaLink="true">https://www.plivo.com/blog/text-blast/</guid><description>Discover how to use the power of SMS blasts marketing to boost your eCommerce sales. Learn strategies to craft compelling and effective text blast campaigns</description><pubDate>Sun, 08 Dec 2024 00:00:00 GMT</pubDate></item><item><title>How to Make A WhatsApp Bot in Just 5 Minutes</title><link>https://www.plivo.com/blog/how-to-make-a-whatsapp-bot/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-make-a-whatsapp-bot/</guid><description>Learn how to make a WhatsApp bot with the benefits of automating customer support, boosting engagement, and streamlining interactions using Plivo.</description><pubDate>Tue, 03 Dec 2024 00:00:00 GMT</pubDate></item><item><title>Smart IVR: What It Is &amp; How It Can Help You</title><link>https://www.plivo.com/blog/smart-ivr/</link><guid isPermaLink="true">https://www.plivo.com/blog/smart-ivr/</guid><description>Learn how to enhance customer interactions with Smart IVR using Plivo-powered voice agents. Discover step-by-step guidance on building intelligent IVR systems for seamless communication.</description><pubDate>Tue, 03 Dec 2024 00:00:00 GMT</pubDate></item><item><title>A2P SMS Messaging</title><link>https://www.plivo.com/blog/a2p-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/a2p-sms/</guid><description>Learn how A2P SMS messaging simplifies campaign management. Know about its benefits, use cases, compliance, and drive conversions with A2P SMS.</description><pubDate>Mon, 02 Dec 2024 00:00:00 GMT</pubDate></item><item><title>10 Ways to Transform Operations With AI Call Center Agents</title><link>https://www.plivo.com/blog/ai-call-center-agents/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-call-center-agents/</guid><description>Find out how AI call center agents help businesses boost productivity, cut operational costs, and deliver personalized customer experiences around the clock.</description><pubDate>Mon, 02 Dec 2024 00:00:00 GMT</pubDate></item><item><title>Customer Experience Automation: All You Need to Know</title><link>https://www.plivo.com/blog/customer-experience-automation/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-experience-automation/</guid><description>Automating customer experience enhances satisfaction, boosts retention, and increases customers’ lifetime value. Here’s how it works.</description><pubDate>Mon, 02 Dec 2024 00:00:00 GMT</pubDate></item><item><title>12 Powerful Use Cases of Generative AI in Customer Service</title><link>https://www.plivo.com/blog/generative-ai-in-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/generative-ai-in-customer-service/</guid><description>Learn how generative AI in customer service is reshaping service. Dive into real-world examples that demonstrate its growing role in the service industry.</description><pubDate>Mon, 02 Dec 2024 00:00:00 GMT</pubDate></item><item><title>The Basics of SMS Opt-In: Some Examples and Key Considerations</title><link>https://www.plivo.com/blog/sms-opt-in/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-opt-in/</guid><description>Learn how to use SMS opt-ins effectively with examples for marketing, support, and sales. Explore best practices to engage customers while staying compliant.</description><pubDate>Mon, 02 Dec 2024 00:00:00 GMT</pubDate></item><item><title>How to use AI to analyze phone calls and improve your customer experience</title><link>https://www.plivo.com/blog/ai-call-analysis/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-call-analysis/</guid><description>Learn how to use AI call analysis to identify trends and improve your customer experience.</description><pubDate>Tue, 26 Nov 2024 00:00:00 GMT</pubDate></item><item><title>Understanding One-Time Passcode Fraud</title><link>https://www.plivo.com/blog/one-time-passcode-fraud/</link><guid isPermaLink="true">https://www.plivo.com/blog/one-time-passcode-fraud/</guid><description>Learn what OTP fraud is and how to protect yourself from online scams using one-time passwords. Stay safe with simple tips and prevention methods.</description><pubDate>Tue, 26 Nov 2024 00:00:00 GMT</pubDate></item><item><title>Twilio vs. Vonage</title><link>https://www.plivo.com/blog/twilio-vs-vonage/</link><guid isPermaLink="true">https://www.plivo.com/blog/twilio-vs-vonage/</guid><description>Explore Twilio&apos;s features, pricing, and scalability compared to Vonage to make an informed choice for your communication needs.</description><pubDate>Tue, 26 Nov 2024 00:00:00 GMT</pubDate></item><item><title>What is a Voice API?</title><link>https://www.plivo.com/blog/what-is-a-voice-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-a-voice-api/</guid><description>Learn what a voice API is and how it streamlines business communication with call routing, IVR, and more. Use Plivo’s features to boost customer experiences.</description><pubDate>Fri, 22 Nov 2024 00:00:00 GMT</pubDate></item><item><title>7 Best Bird Alternatives in 2024</title><link>https://www.plivo.com/blog/bird-alternatives/</link><guid isPermaLink="true">https://www.plivo.com/blog/bird-alternatives/</guid><description>Find 7 best Bird alternatives offering enhanced features, better pricing, and improved integrations for your business needs.</description><pubDate>Thu, 21 Nov 2024 00:00:00 GMT</pubDate></item><item><title>How Does Automated Ticket Resolution Work?</title><link>https://www.plivo.com/blog/automated-ticket-resolution/</link><guid isPermaLink="true">https://www.plivo.com/blog/automated-ticket-resolution/</guid><description>Automated ticket resolution helps you deliver a positive customer experience while freeing up your human agents to handle core tasks. Here’s how it works.</description><pubDate>Fri, 15 Nov 2024 00:00:00 GMT</pubDate></item><item><title>6 Key Benefits of AI in Customer Service in 2025</title><link>https://www.plivo.com/blog/benefits-of-ai-in-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/benefits-of-ai-in-customer-service/</guid><description>Wondering how AI can boost customer service? Explore ways AI can elevate support—paving the way for a smoother, more satisfying customer experience.</description><pubDate>Thu, 14 Nov 2024 00:00:00 GMT</pubDate></item><item><title>How to Use Voice Transcriptions for Customer Analytics</title><link>https://www.plivo.com/blog/voice-transcriptions-for-customer-analytics/</link><guid isPermaLink="true">https://www.plivo.com/blog/voice-transcriptions-for-customer-analytics/</guid><description>Discover how voice transcriptions can revolutionize customer analytics by converting spoken feedback into actionable insights.</description><pubDate>Thu, 14 Nov 2024 00:00:00 GMT</pubDate></item><item><title>What’s an Average SMS Marketing Conversion Rate and How to Maximize It</title><link>https://www.plivo.com/blog/sms-marketing-conversion-rate/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-marketing-conversion-rate/</guid><description>Are your SMS marketing campaigns not bringing in the expected results? Discover seven ways to maximize SMS marketing conversion rate.</description><pubDate>Wed, 13 Nov 2024 00:00:00 GMT</pubDate></item><item><title>WhatsApp vs. WhatsApp Business: Key Differences Explained</title><link>https://www.plivo.com/blog/difference-between-whatsapp-and-whatsapp-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/difference-between-whatsapp-and-whatsapp-business/</guid><description>Learn about WhatsApp Business vs. WhatsApp and how each platform caters to personal and business communication needs.</description><pubDate>Mon, 11 Nov 2024 00:00:00 GMT</pubDate></item><item><title>7 IVR Script Examples to Help You Build Your Own</title><link>https://www.plivo.com/blog/ivr-script-examples/</link><guid isPermaLink="true">https://www.plivo.com/blog/ivr-script-examples/</guid><description>Bridge the gap in customer service with effective IVR scripts that streamline self-service, reduce wait times, and improve satisfaction. Explore seven examples.</description><pubDate>Mon, 11 Nov 2024 00:00:00 GMT</pubDate></item><item><title>How to Optimize Your Self-Service IVR System</title><link>https://www.plivo.com/blog/ivr-self-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/ivr-self-service/</guid><description>Improve your customer experience with an effective self-service IVR. Learn practical tips to make your IVR system better and increase customer satisfaction.</description><pubDate>Mon, 11 Nov 2024 00:00:00 GMT</pubDate></item><item><title>What is SIM Swapping Fraud and How to Prevent It</title><link>https://www.plivo.com/blog/sim-swapping-fraud/</link><guid isPermaLink="true">https://www.plivo.com/blog/sim-swapping-fraud/</guid><description>Discover how to prevent SIM swapping fraud at your company with a robust fraud control API like Plivo’s</description><pubDate>Mon, 11 Nov 2024 00:00:00 GMT</pubDate></item><item><title>How to Get a Virtual Number for WhatsApp: The Top 5 Providers in 2024</title><link>https://www.plivo.com/blog/virtual-number-for-whatsapp/</link><guid isPermaLink="true">https://www.plivo.com/blog/virtual-number-for-whatsapp/</guid><description>Looking to get a VoIP number for WhatsApp? Discover the top 5 providers and learn how to easily set up a virtual number for seamless messaging and privacy</description><pubDate>Mon, 11 Nov 2024 00:00:00 GMT</pubDate></item><item><title>Key Statistics on AI in Customer Service: Here’s What the Numbers Reveal</title><link>https://www.plivo.com/blog/ai-customer-service-statistics/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-customer-service-statistics/</guid><description>If you want to stay ahead of customer expectations, AI in customer service is key. Discover 52 AI customer service statistics that show its impact.</description><pubDate>Fri, 08 Nov 2024 00:00:00 GMT</pubDate></item><item><title>Step-by-Step Guide to Creating Effective Rich SMS Campaigns</title><link>https://www.plivo.com/blog/rich-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/rich-sms/</guid><description>This blog post is a blueprint in building rich SMS marketing campaigns to maximize customer engagement and higher click rates for your e-commerce business.</description><pubDate>Fri, 08 Nov 2024 00:00:00 GMT</pubDate></item><item><title>The Complete Guide to  SMS Compliance</title><link>https://www.plivo.com/blog/sms-compliance/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-compliance/</guid><description>Learn to navigate SMS compliance and avoid lawsuits with our complete guide, covering essential laws and best practices. Start your compliant SMS journey today!</description><pubDate>Fri, 08 Nov 2024 00:00:00 GMT</pubDate></item><item><title>Decoding SMS Marketing ROI: 4 Excellent Strategies for Maximizing SMS Marketing ROI</title><link>https://www.plivo.com/blog/strategies-for-maximizing-sms-marketing-roi/</link><guid isPermaLink="true">https://www.plivo.com/blog/strategies-for-maximizing-sms-marketing-roi/</guid><description>In this guide, explore why SMS marketing ROI matters, how you can calculate it, and how you can increase the ROI of your SMS marketing campaigns. Book a demo.</description><pubDate>Fri, 08 Nov 2024 00:00:00 GMT</pubDate></item><item><title>Personalizing Customer Experience: An In-Depth Guide With Actionable Tips</title><link>https://www.plivo.com/blog/personalized-customer-experience/</link><guid isPermaLink="true">https://www.plivo.com/blog/personalized-customer-experience/</guid><description>Learn about personalized customer experience with its examples and benefits. Also, learn how to deliver a truly personalized customer experience with a step-by-step guide.</description><pubDate>Tue, 05 Nov 2024 00:00:00 GMT</pubDate></item><item><title>A Quick Guide to the Benefits of SMS Marketing</title><link>https://www.plivo.com/blog/sms-marketing-benefits/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-marketing-benefits/</guid><description>If you want to improve marketing engagement and ROI, SMS marketing is the way to go. Keep reading to learn about its benefits!</description><pubDate>Tue, 05 Nov 2024 00:00:00 GMT</pubDate></item><item><title>All About Intercom Pricing: Things You Need to Know Before You Buy</title><link>https://www.plivo.com/blog/intercom-pricing/</link><guid isPermaLink="true">https://www.plivo.com/blog/intercom-pricing/</guid><description>Get a detailed breakdown of Intercom pricing, features and the factors affecting the final cost. Explore more affordable alternatives to decide what’s best</description><pubDate>Wed, 30 Oct 2024 00:00:00 GMT</pubDate></item><item><title>The Ultimate Guide to AI Chatbots in Customer Service</title><link>https://www.plivo.com/blog/ai-customer-service-chatbot/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-customer-service-chatbot/</guid><description>Learn how chatbots are revolutionizing how customer support is handled and how to leverage a chatbot to enhance user experience</description><pubDate>Mon, 28 Oct 2024 00:00:00 GMT</pubDate></item><item><title>Personalized Customer Service: How To Do It Right</title><link>https://www.plivo.com/blog/personalized-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/personalized-customer-service/</guid><description>Personalizing your customer service results in high satisfaction index, increased ROI, and better retention rates. Here’s how to do that.</description><pubDate>Mon, 28 Oct 2024 00:00:00 GMT</pubDate></item><item><title>Top 40 SMS Marketing Statistics You Must Know</title><link>https://www.plivo.com/blog/sms-marketing-statistics/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-marketing-statistics/</guid><description>Learn how SMS marketing drives profits and customer experiences. Read our blog for the top 40 SMS marketing statistics!</description><pubDate>Mon, 28 Oct 2024 00:00:00 GMT</pubDate></item><item><title>Klaviyo SMS Pricing: How It Compares to Other SMS Platforms</title><link>https://www.plivo.com/blog/klaviyo-sms-pricing/</link><guid isPermaLink="true">https://www.plivo.com/blog/klaviyo-sms-pricing/</guid><description>Explore Klaviyo&apos;s new SMS pricing structure and how it compares against competitors like Plivo CX. Learn if it&apos;s still the best choice for your business.</description><pubDate>Sun, 27 Oct 2024 00:00:00 GMT</pubDate></item><item><title>Mailchimp Pricing: Is It the Best Option for Your Marketing Budget?</title><link>https://www.plivo.com/blog/mailchimp-pricing/</link><guid isPermaLink="true">https://www.plivo.com/blog/mailchimp-pricing/</guid><description>Explore Mailchimp pricing plans to see if it fits your marketing needs and budget</description><pubDate>Sun, 27 Oct 2024 00:00:00 GMT</pubDate></item><item><title>SMS Campaigns 101: Get Started with SMS</title><link>https://www.plivo.com/blog/sms-campaigns/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-campaigns/</guid><description>Learn how to create effective SMS marketing campaigns that reach your customers where they are as an e-commerce brand or Shopify-based business.</description><pubDate>Fri, 25 Oct 2024 00:00:00 GMT</pubDate></item><item><title>Bulk SMS Marketing: Connect with More People Without Leaving Your Ecommerce Store</title><link>https://www.plivo.com/blog/bulk-sms-marketing/</link><guid isPermaLink="true">https://www.plivo.com/blog/bulk-sms-marketing/</guid><description>Discover how bulk SMS marketing can help you reach thousands of customers with personalized messages. Learn how to run an effective bulk SMS campaign that boosts your business.</description><pubDate>Wed, 23 Oct 2024 00:00:00 GMT</pubDate></item><item><title>6 Best Live Chat Apps for Customer Support</title><link>https://www.plivo.com/blog/live-chat-customer-support-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/live-chat-customer-support-software/</guid><description>Explore the top-tier live chat apps available to conquer all your customer service woes. Read on to know more.</description><pubDate>Wed, 23 Oct 2024 00:00:00 GMT</pubDate></item><item><title>SMS Marketing Automation to Accelerate Your Ecommerce Marketing Efforts</title><link>https://www.plivo.com/blog/sms-marketing-automation/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-marketing-automation/</guid><description>Explore the step-by-step process of SMS marketing automation and check out the best SMS marketing automation tools to get started</description><pubDate>Wed, 16 Oct 2024 00:00:00 GMT</pubDate></item><item><title>How AI Personalization Is Transforming the Customer Experience</title><link>https://www.plivo.com/blog/ai-personalization/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-personalization/</guid><description>Discover how AI-driven personalization enhances customer satisfaction by delivering customer-centered experiences based on individual preferences and behaviors.</description><pubDate>Wed, 09 Oct 2024 00:00:00 GMT</pubDate></item><item><title>AI Agents in Action: Transforming Customer Service with Smart Solutions</title><link>https://www.plivo.com/blog/what-is-an-ai-agent/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-an-ai-agent/</guid><description>Explore the future of AI-driven customer experiences and how businesses are leveraging these tools to enhance support and engagement.</description><pubDate>Wed, 09 Oct 2024 00:00:00 GMT</pubDate></item><item><title>10 Best Toll-Free Number Service Providers in 2024</title><link>https://www.plivo.com/blog/best-toll-free-number-service-providers/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-toll-free-number-service-providers/</guid><description>Discover the top toll-free number service providers of 2024! Learn about essential features, pricing, and benefits to find the perfect toll-free number solution for your business. Boost your customer communication and brand image with the right provider.</description><pubDate>Tue, 08 Oct 2024 00:00:00 GMT</pubDate></item><item><title>Top Telecom Fraud Trends for 2024 &amp; How to Prevent Them</title><link>https://www.plivo.com/blog/fraud-trends/</link><guid isPermaLink="true">https://www.plivo.com/blog/fraud-trends/</guid><description>Learn about the latest fraud trends to stay ahead of threats in 2024. Use Plivo’s advanced solutions to protect your business from emerging attacks.</description><pubDate>Tue, 08 Oct 2024 00:00:00 GMT</pubDate></item><item><title>How to Create a WhatsApp Business Account in 5 Minutes: A Quick Guide</title><link>https://www.plivo.com/blog/how-to-create-whatsapp-business-account/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-create-whatsapp-business-account/</guid><description>Follow these easy steps to create a WhatsApp Business account. Plus, learn how Plivo helps you improve customer engagement using WhatsApp.</description><pubDate>Tue, 08 Oct 2024 00:00:00 GMT</pubDate></item><item><title>WhatsApp Business Greeting Message Examples &amp; Best Practices</title><link>https://www.plivo.com/blog/whatsapp-business-greeting-message/</link><guid isPermaLink="true">https://www.plivo.com/blog/whatsapp-business-greeting-message/</guid><description>Discover effective WhatsApp Business greeting message examples and best practices to set the right tone for you</description><pubDate>Tue, 08 Oct 2024 00:00:00 GMT</pubDate></item><item><title>How to Create WhatsApp Message Templates: A Complete Guide</title><link>https://www.plivo.com/blog/whatsapp-message-templates/</link><guid isPermaLink="true">https://www.plivo.com/blog/whatsapp-message-templates/</guid><description>Discover how to create WhatsApp message templates that enhance your business’s communication. Follow this guide for tips, examples, and best practices.</description><pubDate>Tue, 08 Oct 2024 00:00:00 GMT</pubDate></item><item><title>How to Schedule a Text Message</title><link>https://www.plivo.com/blog/how-to-schedule-a-text-message/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-schedule-a-text-message/</guid><description>Learn how SMS scheduling tools help businesses deliver messages at the right time, maximize impact, and boost conversions. Discover Plivo’s simple scheduling solutions.</description><pubDate>Thu, 03 Oct 2024 00:00:00 GMT</pubDate></item><item><title>Top Benefits of Omnichannel Customer Experience</title><link>https://www.plivo.com/blog/benefits-of-omnichannel-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/benefits-of-omnichannel-customer-service/</guid><description>Discover the benefits of omnichannel customer experience and how to achieve them. Read on to learn more.</description><pubDate>Fri, 27 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Omnichannel Routing Explained: Key Benefits and How to Implement It</title><link>https://www.plivo.com/blog/omnichannel-routing/</link><guid isPermaLink="true">https://www.plivo.com/blog/omnichannel-routing/</guid><description>Enhance customer experiences with efficient omnichannel routing. Learn how to manage interactions across all channels seamlessly.</description><pubDate>Fri, 27 Sep 2024 00:00:00 GMT</pubDate></item><item><title>WhatsApp Auto Reply: How To Set Auto Reply In WhatsApp Business</title><link>https://www.plivo.com/blog/whatsapp-auto-reply/</link><guid isPermaLink="true">https://www.plivo.com/blog/whatsapp-auto-reply/</guid><description>Boost customer satisfaction and productivity with WhatsApp auto-reply. Learn how to enable automated responses to ensure 24/7 communication and ease team workloads.</description><pubDate>Fri, 27 Sep 2024 00:00:00 GMT</pubDate></item><item><title>How to Get a Business Phone Number and Why You Need One</title><link>https://www.plivo.com/blog/business-phone-number/</link><guid isPermaLink="true">https://www.plivo.com/blog/business-phone-number/</guid><description>A business phone number helps build trust with your customers. Learn how to choose the right number and how Plivo can support your business communications.</description><pubDate>Thu, 26 Sep 2024 00:00:00 GMT</pubDate></item><item><title>How to Apply for WhatsApp Green Tick Verification</title><link>https://www.plivo.com/blog/whatsapp-green-tick-verification/</link><guid isPermaLink="true">https://www.plivo.com/blog/whatsapp-green-tick-verification/</guid><description>Discover how to apply for a WhatsApp green tick verification to boost your business credibility and trust using Plivo.</description><pubDate>Thu, 26 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Call Center IVR Guide: Everything You Need to Know in 2024</title><link>https://www.plivo.com/blog/call-center-ivr/</link><guid isPermaLink="true">https://www.plivo.com/blog/call-center-ivr/</guid><description>Read about call center IVR systems to discover their key benefits, practical use cases, and the best features to help streamline your operations in 2024.</description><pubDate>Wed, 25 Sep 2024 00:00:00 GMT</pubDate></item><item><title>10 Best Ways to Collect Phone Numbers for SMS Marketing (With Examples)</title><link>https://www.plivo.com/blog/collect-phone-numbers-for-sms-marketing/</link><guid isPermaLink="true">https://www.plivo.com/blog/collect-phone-numbers-for-sms-marketing/</guid><description>Discover 10 legit ways to collect custom phone numbers compliantly. Also, get examples of how to implement these steps</description><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Top 7 Google Voice Alternatives in 2024</title><link>https://www.plivo.com/blog/google-voice-alternatives/</link><guid isPermaLink="true">https://www.plivo.com/blog/google-voice-alternatives/</guid><description>Discover the best Google Voice alternatives in 2024 that deliver advanced call management for your business.</description><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate></item><item><title>What is an Omnichannel Customer Experience?</title><link>https://www.plivo.com/blog/omnichannel-customer-experience/</link><guid isPermaLink="true">https://www.plivo.com/blog/omnichannel-customer-experience/</guid><description>Learn all about omnichannel customer experience. What are the benefits of omnichannel support, and how can an omnichannel strategy be built? Read on to dig deeper.</description><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate></item><item><title>The Potential of AI Chatbots for Better Sales</title><link>https://www.plivo.com/blog/sales-ai-bot/</link><guid isPermaLink="true">https://www.plivo.com/blog/sales-ai-bot/</guid><description>Discover how AI sales bots can boost your sales revenue in 2024. Explore top sales bot providers</description><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Plivo’s Quick Guide to SMS Opt-In and Opt-Out</title><link>https://www.plivo.com/blog/opt-in-opt-out-meaning/</link><guid isPermaLink="true">https://www.plivo.com/blog/opt-in-opt-out-meaning/</guid><description>Learn the importance of SMS opt-in/opt-out, key regulations, and best practices to ensure compliance and build customer trust with Plivo’s comprehensive guide.</description><pubDate>Thu, 19 Sep 2024 00:00:00 GMT</pubDate></item><item><title>MFA, SSO, and 2FA: Which Authentication Method is Right for Your Business?</title><link>https://www.plivo.com/blog/sso-vs-mfa/</link><guid isPermaLink="true">https://www.plivo.com/blog/sso-vs-mfa/</guid><description>Learn the key differences between multi-factor authentication (MFA), single sign-on (SSO), and two-factor authentication (2FA). Discover how each approach impacts security, user experience, and business operations, to determine which method is best suited for your organization.</description><pubDate>Thu, 19 Sep 2024 00:00:00 GMT</pubDate></item><item><title>The Top 5 Two-Factor Authentication (2FA) API Providers in 2024</title><link>https://www.plivo.com/blog/top-2fa-api-providers/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-2fa-api-providers/</guid><description>Explore our detailed guide to discover the best solutions in the market for 2FA APIs and get expert tips on choosing the right 2FA SMS API provider.</description><pubDate>Thu, 19 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Proven Black Friday Marketing Ideas You Should Try</title><link>https://www.plivo.com/blog/black-friday-marketing-strategy/</link><guid isPermaLink="true">https://www.plivo.com/blog/black-friday-marketing-strategy/</guid><description>Convert Maximum Customers this Black Friday with these Black Friday Marketing Strategies</description><pubDate>Tue, 17 Sep 2024 00:00:00 GMT</pubDate></item><item><title>8 Popular Giveaway Ideas To Attract Customers (+Examples and Tips)</title><link>https://www.plivo.com/blog/ideas-for-a-giveaway/</link><guid isPermaLink="true">https://www.plivo.com/blog/ideas-for-a-giveaway/</guid><description>Looking for ideas for a giveaway? Check out 8 popular giveaway ideas with real examples</description><pubDate>Tue, 17 Sep 2024 00:00:00 GMT</pubDate></item><item><title>SMS Marketing Best Practices to Convert More Customers</title><link>https://www.plivo.com/blog/sms-marketing-best-practices/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-marketing-best-practices/</guid><description>Want to convert more customers through SMS? Use these SMS marketing best practices for a stronger campaign</description><pubDate>Tue, 17 Sep 2024 00:00:00 GMT</pubDate></item><item><title>One-Time Password (OTP) Solutions: What You Need to Know</title><link>https://www.plivo.com/blog/one-time-password-solutions/</link><guid isPermaLink="true">https://www.plivo.com/blog/one-time-password-solutions/</guid><description>Discover how one-time password (OTP) solutions can enhance security for your business. Learn about the benefits, implementation, and best practices for using OTPs.</description><pubDate>Tue, 10 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Top 6 WhatsApp Business Solution Partners (BSPs) in 2024</title><link>https://www.plivo.com/blog/whatsapp-business-solution-providers/</link><guid isPermaLink="true">https://www.plivo.com/blog/whatsapp-business-solution-providers/</guid><description>Discover the top six WhatsApp business solution partners for 2024. Learn about their benefits, key features, and pricing structures, and get expert tips for choosing the best provider for your business needs.</description><pubDate>Tue, 10 Sep 2024 00:00:00 GMT</pubDate></item><item><title>WhatsApp Marketing: The Quick Guide for Business Success in 2025</title><link>https://www.plivo.com/blog/whatsapp-marketing/</link><guid isPermaLink="true">https://www.plivo.com/blog/whatsapp-marketing/</guid><description>Discover the power of WhatsApp marketing for businesses in 2025. Learn strategies, benefits, and best practices to boost customer engagement and drive sales using WhatsApp Business tools.</description><pubDate>Tue, 10 Sep 2024 00:00:00 GMT</pubDate></item><item><title>How Can AI Boost Help Desk Productivity</title><link>https://www.plivo.com/blog/ai-help-desk/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-help-desk/</guid><description>Discover how AI can enhance help desk productivity by empowering agents and improving resolution times. Read on to learn more.</description><pubDate>Mon, 09 Sep 2024 00:00:00 GMT</pubDate></item><item><title>6 Best Customer Service Email Management Software Tools</title><link>https://www.plivo.com/blog/best-customer-service-email-management-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-customer-service-email-management-software/</guid><description>Let’s explore and compare the features of top customer service email management software to find the best fit for your business.</description><pubDate>Mon, 09 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Steal These Limited Time Offers to Increase Ecommerce Conversions</title><link>https://www.plivo.com/blog/limited-time-offer/</link><guid isPermaLink="true">https://www.plivo.com/blog/limited-time-offer/</guid><description>Explore 10 effective limited time offers to increase your online sales. Learn how to implement these tactics with real-life examples.</description><pubDate>Mon, 09 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Omnichannel Best Practices: How to Deliver a Unified Customer Experience</title><link>https://www.plivo.com/blog/omnichannel-best-practices/</link><guid isPermaLink="true">https://www.plivo.com/blog/omnichannel-best-practices/</guid><description>Master omnichannel strategy with our top best practices for seamless customer interactions across all channels. Boost engagement and streamline your support.</description><pubDate>Mon, 09 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Omnichannel Shopify Marketing |  How to Create a Unified Customer Experience</title><link>https://www.plivo.com/blog/omnichannel-shopify-marketing/</link><guid isPermaLink="true">https://www.plivo.com/blog/omnichannel-shopify-marketing/</guid><description>Discover detailed steps to execute an omnichannel Shopify marketing strategy and 5 stand-out examples to take inspiration from.</description><pubDate>Mon, 09 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Boost Customer Engagement with These 15 Jaw-Dropping SMS Marketing Examples</title><link>https://www.plivo.com/blog/sms-marketing-examples/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-marketing-examples/</guid><description>Explore 15 amazing SMS marketing examples to boost engagement and drive revenue by targeting customers at every stage in their journey.</description><pubDate>Mon, 09 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Why SMS / Voice Verification is Here to Stay</title><link>https://www.plivo.com/blog/integrate-plivo-with-okta-sms-verification/</link><guid isPermaLink="true">https://www.plivo.com/blog/integrate-plivo-with-okta-sms-verification/</guid><description>Prepare for Okta&apos;s SMS verification sunset on September 15 by integrating Plivo in minutes. As all Okta users need to bring their own provider (BYOP), Plivo offers cost-effective, pay-as-you-go pricing, 24/7 support, and no authentication fees. Enjoy reliable voice, WhatsApp, and SMS verifications with 99.99% uptime, plus free Fraud Shield. Discover Plivo and Okta integration in minutes.</description><pubDate>Fri, 06 Sep 2024 00:00:00 GMT</pubDate></item><item><title>What is Mobile Authentication?</title><link>https://www.plivo.com/blog/mobile-authentication/</link><guid isPermaLink="true">https://www.plivo.com/blog/mobile-authentication/</guid><description>Learn how mobile authentication can improve user security and satisfaction. Explore various implementation methods and see how Plivo’s Verify API simplifies and streamlines the authentication process for your business.</description><pubDate>Fri, 06 Sep 2024 00:00:00 GMT</pubDate></item><item><title>What is VoIP?</title><link>https://www.plivo.com/blog/what-is-voip/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-voip/</guid><description>Discover how VoIP technology transforms business communication with cost savings, global reach, advanced features, and scalability. Learn key benefits and setup essentials.</description><pubDate>Fri, 06 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Automation In Action: 6 Ways Companies Are Nailing Customer Service</title><link>https://www.plivo.com/blog/customer-support-automation-examples-and-use-cases/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-support-automation-examples-and-use-cases/</guid><description>Discover how companies excel in customer service with automation. Explore six automated customer service examples and their benefits in our in-depth article. - 22 words</description><pubDate>Wed, 04 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Lesser Known Strategies to Increase Retail Customer Engagement</title><link>https://www.plivo.com/blog/strategies-to-increase-retail-customer-engagement/</link><guid isPermaLink="true">https://www.plivo.com/blog/strategies-to-increase-retail-customer-engagement/</guid><description>Engage customers across all channels. Increase retail customer engagement with these strategies and stand out from the crowd.</description><pubDate>Wed, 04 Sep 2024 00:00:00 GMT</pubDate></item><item><title>Ensuring Data Security with Plivo CX Suite</title><link>https://www.plivo.com/blog/ensuring-data-security-with-plivo-cx-suite/</link><guid isPermaLink="true">https://www.plivo.com/blog/ensuring-data-security-with-plivo-cx-suite/</guid><description>At Plivo CX Suite, security is fundamental to our operations. We are pleased to announce that we have successfully upgraded our Payment Card Industry Data Security Standard (PCI DSS) certification to version 4.0.</description><pubDate>Tue, 03 Sep 2024 00:00:00 GMT</pubDate></item><item><title>The Best 13 Multifactor Authentication (MFA) Solutions for Businesses in 2025</title><link>https://www.plivo.com/blog/best-multi-factor-authentication-solutions-for-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-multi-factor-authentication-solutions-for-business/</guid><description>Explore the top 13 best multifactor authentication (MFA) solutions for businesses in 2025. Compare top tools for cybersecurity, including features, pricing, and integrations, to protect your data.</description><pubDate>Fri, 30 Aug 2024 00:00:00 GMT</pubDate></item><item><title>What is an IVR Payment? A Complete Guide for Businesses</title><link>https://www.plivo.com/blog/ivr-payment/</link><guid isPermaLink="true">https://www.plivo.com/blog/ivr-payment/</guid><description>Discover how IVR payments are transforming customer experiences across industries. Learn how they work, their key benefits, and how to choose the right IVR payment provider for your business in this comprehensive guide.</description><pubDate>Fri, 30 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Everything You Need to Know: AI-Powered Contact Centers</title><link>https://www.plivo.com/blog/ai-call-center/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-call-center/</guid><description>Unlock the potential of AI in contact centers with Plivo CX’s comprehensive guide. Explore strategies and tools for enhanced customer service and operational efficiency.</description><pubDate>Thu, 29 Aug 2024 00:00:00 GMT</pubDate></item><item><title>The Future Now: AI&apos;s Impact on Customer Experience</title><link>https://www.plivo.com/blog/ai-customer-experience/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-customer-experience/</guid><description>Explore Plivo CX&apos;s insights into AI&apos;s evolving impact on customer experience in 2024. Discover ways to enhance customer satisfaction and drive business success</description><pubDate>Thu, 29 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Best AI Chatbots for Customer Service in 2024</title><link>https://www.plivo.com/blog/best-ai-chatbots-for-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-chatbots-for-customer-service/</guid><description>Looking for the best AI chatbot for customer service? Explore our top picks for 2024 and see how they can improve your support operations.</description><pubDate>Thu, 29 Aug 2024 00:00:00 GMT</pubDate></item><item><title>10 Best AI Customer Service Software for CX Professionals</title><link>https://www.plivo.com/blog/best-ai-customer-service-software-for-cx-professionals/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ai-customer-service-software-for-cx-professionals/</guid><description>Find the best AI customer service solution to transform your support team. Learn how the top AI solutions offer personalized, 24/7 support</description><pubDate>Thu, 29 Aug 2024 00:00:00 GMT</pubDate></item><item><title>12 Proven Shopify Marketing Strategies to Boost Your Sales</title><link>https://www.plivo.com/blog/best-proven-shopify-marketing-strategies-to-boost-your-sales/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-proven-shopify-marketing-strategies-to-boost-your-sales/</guid><description>Attract costumes to your Shopify store. Check out these marketing strategies to boost sales.</description><pubDate>Thu, 29 Aug 2024 00:00:00 GMT</pubDate></item><item><title>How to Improve Customer Service Efficiency</title><link>https://www.plivo.com/blog/how-to-improve-customer-service-efficiency/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-improve-customer-service-efficiency/</guid><description>Discover practical solutions to streamline customer service processes, reduce resolution times, and boost satisfaction. Our comprehensive article offers winning tips to help you enhance efficiency and effectively manage customer inquiries</description><pubDate>Thu, 29 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Top AI Contact Center Software 2024: The Complete Guide</title><link>https://www.plivo.com/blog/top-ai-contact-center-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-ai-contact-center-software/</guid><description>Transform customer service with top AI contact center software to streamline support and delight customers. Read on to learn more.</description><pubDate>Thu, 29 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Best Shopify Apps to Increase Sales for your Ecommerce Store</title><link>https://www.plivo.com/blog/best-shopify-apps-to-increase-sales-for-your-ecommerce-store/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-shopify-apps-to-increase-sales-for-your-ecommerce-store/</guid><description>Use these Shopify apps to automate operational and marketing tasks and increase sales for your business.</description><pubDate>Wed, 28 Aug 2024 00:00:00 GMT</pubDate></item><item><title>5 Best SMS API Providers to Consider in 2024</title><link>https://www.plivo.com/blog/best-sms-api-provider/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-sms-api-provider/</guid><description>Discover the top five SMS API providers of 2024 and compare their features and pricing to select the best bulk SMS API provider for your business.</description><pubDate>Wed, 28 Aug 2024 00:00:00 GMT</pubDate></item><item><title>How To Promote Shopify Store: 12 Proven Ways To Advertise Your Shopify Store</title><link>https://www.plivo.com/blog/how-to-promote-shopify-store/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-promote-shopify-store/</guid><description>Discover 12 proven strategies to boost your Shopify store&apos;s visibility and drive more sales. From SEO to social media marketing, learn effective techniques to promote your store and attract customers.</description><pubDate>Wed, 28 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Transform Customer Interactions with Plivo’s Real-Time Audio Streaming</title><link>https://www.plivo.com/blog/resolve-call-connectivity-issues-zentrunk-debug-logs/</link><guid isPermaLink="true">https://www.plivo.com/blog/resolve-call-connectivity-issues-zentrunk-debug-logs/</guid><description>Discover how Plivo&apos;s Audio Stream transforms customer interactions by streaming raw audio from active calls in real-time. Learn how to enhance customer satisfaction with AI-based tools.</description><pubDate>Wed, 28 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Elevate Contact Center Quality Assurance Using AI and Plivo’s Voice API</title><link>https://www.plivo.com/blog/audio-stream-amazon-transcribe-comprehend/</link><guid isPermaLink="true">https://www.plivo.com/blog/audio-stream-amazon-transcribe-comprehend/</guid><description>Discover how integrating Plivo’s Audio Stream with AI transcription and sentiment analysis improves call quality monitoring and enhances customer interactions.</description><pubDate>Mon, 26 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Buy or Build? How to Get Started with New User Verification</title><link>https://www.plivo.com/blog/buy-or-build-new-user-verification-system/</link><guid isPermaLink="true">https://www.plivo.com/blog/buy-or-build-new-user-verification-system/</guid><description>Deciding whether to build or buy a new user verification system? Explore the pros, cons, and key factors to secure your business effectively</description><pubDate>Mon, 26 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Top 7 Cloud IVR Solutions in 2024: Ranked &amp; Reviewed</title><link>https://www.plivo.com/blog/cloud-ivr-solutions/</link><guid isPermaLink="true">https://www.plivo.com/blog/cloud-ivr-solutions/</guid><description>Discover the top 7 cloud IVR solutions in 2024. Learn how businesses can improve customer service, reduce costs, and enhance call management with cloud-based IVR tools.</description><pubDate>Mon, 26 Aug 2024 00:00:00 GMT</pubDate></item><item><title>A Product Manager and Engineer&apos;s Guide to OTP Implementation</title><link>https://www.plivo.com/blog/otp-implementation/</link><guid isPermaLink="true">https://www.plivo.com/blog/otp-implementation/</guid><description>Learn how to implement OTPs to enhance the security of your network and your user accounts.</description><pubDate>Mon, 26 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Keeping Your Data Safe: Our Ongoing Commitment to Security</title><link>https://www.plivo.com/blog/pci-dss-renewal-2024/</link><guid isPermaLink="true">https://www.plivo.com/blog/pci-dss-renewal-2024/</guid><description>PCI certification: Plivo renews PCI DSS compliance certification, which means your payments to Plivo are secured and protected.</description><pubDate>Mon, 26 Aug 2024 00:00:00 GMT</pubDate></item><item><title>6 Reasons Why Businesses Love Plivo’s Verify API</title><link>https://www.plivo.com/blog/reasons-to-use-the-verify-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/reasons-to-use-the-verify-api/</guid><description>Discover why businesses love Plivo’s Verify API: top fraud protection, seamless 2FA/MFA integration, and cost-effective solutions for OTP verification.</description><pubDate>Mon, 26 Aug 2024 00:00:00 GMT</pubDate></item><item><title>7 Best Call Forwarding Services in 2024</title><link>https://www.plivo.com/blog/best-call-forwarding-services-for-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-call-forwarding-services-for-business/</guid><description>Explore the 7 best call forwarding services for 2024. Ranked and reviewed for features, pricing, and ease of use to help you find the perfect solution.</description><pubDate>Tue, 20 Aug 2024 00:00:00 GMT</pubDate></item><item><title>7 Best Phone Number Verification APIs in 2024: Ranked &amp; Reviewed</title><link>https://www.plivo.com/blog/best-phone-number-verification-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-phone-number-verification-api/</guid><description>Discover the 7 best phone number verification APIs in 2024. Ranked and reviewed for features, pricing, and reliability to help you choose the right solution.</description><pubDate>Tue, 20 Aug 2024 00:00:00 GMT</pubDate></item><item><title>The Best SMS Notification Service: Send Real-Time Alerts</title><link>https://www.plivo.com/blog/best-sms-notification-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-sms-notification-service/</guid><description>Learn how SMS notification services can transform your business communication. Explore top benefits, key features, and find the best service to send real-time alerts.</description><pubDate>Tue, 20 Aug 2024 00:00:00 GMT</pubDate></item><item><title>The Complete 2024 eCommerce Marketing Calendar ( With Campaign Ideas and Templates)</title><link>https://www.plivo.com/blog/ecommerce-marketing-calendar-with-campaign-ideas-and-templates-2024/</link><guid isPermaLink="true">https://www.plivo.com/blog/ecommerce-marketing-calendar-with-campaign-ideas-and-templates-2024/</guid><description>Download the complete 2024 eCommerce Marketing Calendar and get free content templates for major holidays</description><pubDate>Tue, 20 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Keeping Your Data Safe: Our Ongoing Commitment to Security</title><link>https://www.plivo.com/blog/keeping-your-data-safe-our-ongoing-commitment-to-security/</link><guid isPermaLink="true">https://www.plivo.com/blog/keeping-your-data-safe-our-ongoing-commitment-to-security/</guid><description>Renewed SOC 2 Type 2 &amp; PCI DSS compliance: Your data&apos;s safety is our unwavering commitment. Discover Plivo CX ongoing dedication to security.</description><pubDate>Tue, 20 Aug 2024 00:00:00 GMT</pubDate></item><item><title>What is 2FA? A Guide to Two-Factor Authentication with Plivo’s API</title><link>https://www.plivo.com/blog/two-factor-authentication/</link><guid isPermaLink="true">https://www.plivo.com/blog/two-factor-authentication/</guid><description>This comprehensive guide explores two factor authentication, its benefits, implementation steps, and Plivo’s top-rated API for user authentication.</description><pubDate>Mon, 19 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Plivo Renews HIPAA Compliance to Support Healthcare Customers</title><link>https://www.plivo.com/blog/hipaa-renewal-2024/</link><guid isPermaLink="true">https://www.plivo.com/blog/hipaa-renewal-2024/</guid><description>Plivo can sign a HIPAA business associate agreement (BAA) for customers who sign up for an enterprise package.</description><pubDate>Fri, 16 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Maintaining Our Commitment to Security: Plivo Renews SOC 2 Type 2 Compliance</title><link>https://www.plivo.com/blog/maintaining-our-commitment-to-security-plivo-renews-soc-2-type-2-compliance/</link><guid isPermaLink="true">https://www.plivo.com/blog/maintaining-our-commitment-to-security-plivo-renews-soc-2-type-2-compliance/</guid><description>SOC 2 Type 2 Compliance Renewal in Ensuring Data Security &amp; Trust: Plivo complies with stringent standards to safeguard your information. Read to know more.</description><pubDate>Fri, 16 Aug 2024 00:00:00 GMT</pubDate></item><item><title>eCommerce SMS Marketing: Top 7 Strategies, Tools &amp; Best Practices</title><link>https://www.plivo.com/blog/ecommerce-sms-marketing-strategies-tools-best-practices/</link><guid isPermaLink="true">https://www.plivo.com/blog/ecommerce-sms-marketing-strategies-tools-best-practices/</guid><description>Get started with your SMS marketing journey with seven handy strategies, best practices, and a list of best tools in the market.</description><pubDate>Wed, 07 Aug 2024 00:00:00 GMT</pubDate></item><item><title>How to Automate Customer Engagement to Increase Operational Efficiency and Revenue</title><link>https://www.plivo.com/blog/how-to-automate-customer-engagement/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-automate-customer-engagement/</guid><description>Discover how automating customer engagement can boost your operational efficiency and drive revenue growth. Learn effective strategies and tools to streamline interactions and enhance customer satisfaction.</description><pubDate>Wed, 07 Aug 2024 00:00:00 GMT</pubDate></item><item><title>6 Best Ways to Promote Ecommerce Site</title><link>https://www.plivo.com/blog/best-ways-to-promote-ecommerce-store/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ways-to-promote-ecommerce-store/</guid><description>Is your eCommerce site getting lost in the crowd? Discover six ways to keep an eCommerce store on top of consumers&apos; minds always.</description><pubDate>Tue, 06 Aug 2024 00:00:00 GMT</pubDate></item><item><title>15 Ways To Get Shopify Sales and Grow Your Ecommerce Business</title><link>https://www.plivo.com/blog/ways-to-get-shopify-sales-and-grow-your-ecommerce-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/ways-to-get-shopify-sales-and-grow-your-ecommerce-business/</guid><description>Discover 15 ways to get Shopify sales by increasing traffic and boosting conversion.</description><pubDate>Tue, 06 Aug 2024 00:00:00 GMT</pubDate></item><item><title>Innovative Ecommerce Marketing Strategies to Get More Sales in 2024</title><link>https://www.plivo.com/blog/ecommerce-marketing-strategies-to-get-more-sales/</link><guid isPermaLink="true">https://www.plivo.com/blog/ecommerce-marketing-strategies-to-get-more-sales/</guid><description>Want to increase sales and engagement for your ecommerce business? Try these ecommerce marketing strategies for quick and effective results.</description><pubDate>Mon, 05 Aug 2024 00:00:00 GMT</pubDate></item><item><title>The 6 Best Virtual Call Center Software for 2024</title><link>https://www.plivo.com/blog/top-virtual-call-center-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-virtual-call-center-software/</guid><description>Learn more about the best virtual call center platforms for remote teams in 2024. Compare features, limitations, and reviews, and choose your best fit.</description><pubDate>Mon, 05 Aug 2024 00:00:00 GMT</pubDate></item><item><title>AI in Ecommerce | How AI Can Transform Customer Journey and Boost Sales</title><link>https://www.plivo.com/blog/ai-in-ecommerce/</link><guid isPermaLink="true">https://www.plivo.com/blog/ai-in-ecommerce/</guid><description>Discover the top AI in eCommerce use cases that can advance your business and boost revenue. Bonus: Also, get a list of tools to implement these use cases.</description><pubDate>Tue, 30 Jul 2024 00:00:00 GMT</pubDate></item><item><title>8 Ecommerce Marketing Channels to Attract the Right Customers at the Right Time</title><link>https://www.plivo.com/blog/best-ecommerce-marketing-channels/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ecommerce-marketing-channels/</guid><description>Want to reach your target audience? Use these ecommerce marketing channels to drive more visitors to your website.</description><pubDate>Tue, 30 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Conversational AI for Customer Service: How to Get it Right</title><link>https://www.plivo.com/blog/conversational-ai-for-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/conversational-ai-for-customer-service/</guid><description>Master Conversational AI for stellar customer service. Boost satisfaction and efficiency with our expert tips. Start enhancing your support today!</description><pubDate>Tue, 30 Jul 2024 00:00:00 GMT</pubDate></item><item><title>10 Proven Strategies to Improve Customer Engagement on Your Shopify Store</title><link>https://www.plivo.com/blog/customer-engagement-strategies-in-shopify/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-engagement-strategies-in-shopify/</guid><description>Improve customer engagement on your shopify store with these 9 proven strategies</description><pubDate>Tue, 30 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Customer Retention in the Insurance Industry</title><link>https://www.plivo.com/blog/customer-retention-in-the-insurance-industry/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-retention-in-the-insurance-industry/</guid><description>Discover smart customer retention strategies in the insurance industry. Learn how to boost customer satisfaction and support</description><pubDate>Tue, 30 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Fill Your Sales Funnel with these 7 Ecommerce Customer Acquisition Strategies</title><link>https://www.plivo.com/blog/ecommerce-customer-acquisition-strategies/</link><guid isPermaLink="true">https://www.plivo.com/blog/ecommerce-customer-acquisition-strategies/</guid><description>Use these 7 ecommerce customer acquisition strategies to grow your business orders</description><pubDate>Tue, 30 Jul 2024 00:00:00 GMT</pubDate></item><item><title>9 Customer Engagement Tips to Turn Customers Into Fans</title><link>https://www.plivo.com/blog/ecommerce-customer-engagement-strategies/</link><guid isPermaLink="true">https://www.plivo.com/blog/ecommerce-customer-engagement-strategies/</guid><description>Engagement down lately? Here are the best tips for improving customer engagement for your brand.</description><pubDate>Tue, 30 Jul 2024 00:00:00 GMT</pubDate></item><item><title>SaaS Customer Retention: Strategies and Examples</title><link>https://www.plivo.com/blog/saas-customer-retention/</link><guid isPermaLink="true">https://www.plivo.com/blog/saas-customer-retention/</guid><description>Discover effective SaaS customer retention strategies to reduce churn and drive revenue growth. Learn key retention metrics, draw inspiration from proven examples, and transform your business with best-in-class software—starting with Plivo CX.</description><pubDate>Thu, 25 Jul 2024 00:00:00 GMT</pubDate></item><item><title>11 Best Customer Retention Software</title><link>https://www.plivo.com/blog/top-customer-retention-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-customer-retention-software/</guid><description>Learn about the 11 best customer retention software of 2024 to boost loyalty and win back lost clients. Read on to find the perfect tool for your business.</description><pubDate>Thu, 25 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Resolve Call Connectivity Issues Faster with SIP Trunking Debug Logs</title><link>https://www.plivo.com/blog/enhance-customer-experience-with-plivo-audio-stream/</link><guid isPermaLink="true">https://www.plivo.com/blog/enhance-customer-experience-with-plivo-audio-stream/</guid><description>Discover how SIP Trunking Debug Logs from Plivo can enhance your call troubleshooting process. Learn to diagnose and resolve call connectivity issues efficiently.</description><pubDate>Wed, 24 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Enhance Call Security with PIN-Based Number Masking Using Plivo&apos;s API</title><link>https://www.plivo.com/blog/pin-based-number-masking/</link><guid isPermaLink="true">https://www.plivo.com/blog/pin-based-number-masking/</guid><description>Discover Plivo&apos;s new PIN-based number masking feature, designed to enhance security and flexibility for businesses. Learn how to integrate this solution for seamless, secure call connections.</description><pubDate>Wed, 24 Jul 2024 00:00:00 GMT</pubDate></item><item><title>What is RCS Messaging? A Complete Guide (2024)</title><link>https://www.plivo.com/blog/rcs-messaging/</link><guid isPermaLink="true">https://www.plivo.com/blog/rcs-messaging/</guid><description>In this guide, we’ll detail how RCS is different from OTT, SMS, and MMS, the advantages RCS can offer your business, and some tips to help you leverage its full potential for your business.</description><pubDate>Tue, 23 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Two-Step Verification vs Two-Factor Authentication: What&apos;s the Difference?</title><link>https://www.plivo.com/blog/two-step-verification-vs-two-factor-authentication/</link><guid isPermaLink="true">https://www.plivo.com/blog/two-step-verification-vs-two-factor-authentication/</guid><description>Learn the key differences between two-factor authentication (2FA) and two-step verification (2SV) to secure your digital channels against malicious attacks—without impacting the customer experience.</description><pubDate>Mon, 22 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Everything You Need to Know About 10DLC Registrations</title><link>https://www.plivo.com/blog/10dlc-registration/</link><guid isPermaLink="true">https://www.plivo.com/blog/10dlc-registration/</guid><description>Learn how to register your 10DLC phone number and improve the deliverability of your messaging campaigns.</description><pubDate>Fri, 19 Jul 2024 00:00:00 GMT</pubDate></item><item><title>SMS Short Codes: What They Are and Why Your Business Needs Them</title><link>https://www.plivo.com/blog/sms-short-codes/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-short-codes/</guid><description>Our guide explores short codes, how they work, and their role in a winning text marketing strategy.</description><pubDate>Fri, 19 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Everything to Know About Phone Number Spoofing</title><link>https://www.plivo.com/blog/phone-number-spoofing/</link><guid isPermaLink="true">https://www.plivo.com/blog/phone-number-spoofing/</guid><description>Phone number spoofing is used by scammers and telemarketers to display a false caller ID. Learn how to recognize and avoid falling victim to these tactics.</description><pubDate>Thu, 18 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Best practices for phone number validation during new user enrollment</title><link>https://www.plivo.com/blog/phone-number-validation-tips-new-user-enrollment/</link><guid isPermaLink="true">https://www.plivo.com/blog/phone-number-validation-tips-new-user-enrollment/</guid><description>Learn best practices for validating phone number formats during user enrollment to reduce fraud sign-ups. Ensure accurate data with these verification tips.</description><pubDate>Thu, 18 Jul 2024 00:00:00 GMT</pubDate></item><item><title>The Beat of B2B Customer Retention Strategies: Data, Personalization, Value Delivery</title><link>https://www.plivo.com/blog/b2b-customer-retention-strategies/</link><guid isPermaLink="true">https://www.plivo.com/blog/b2b-customer-retention-strategies/</guid><description>Master the art of B2B customer retention with our expert insights. Explore the power of data-driven strategies, personalized engagement, and delivering ongoing value.</description><pubDate>Wed, 17 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Pros and Cons of Customer Service Automation</title><link>https://www.plivo.com/blog/pros-and-cons-of-customer-service-automation/</link><guid isPermaLink="true">https://www.plivo.com/blog/pros-and-cons-of-customer-service-automation/</guid><description>Discover the pros and cons of customer service automation and how it shapes your business. Read on to learn more.</description><pubDate>Wed, 17 Jul 2024 00:00:00 GMT</pubDate></item><item><title>What is a Virtual Phone Number &amp; How to Get One?</title><link>https://www.plivo.com/blog/virtual-phone-number/</link><guid isPermaLink="true">https://www.plivo.com/blog/virtual-phone-number/</guid><description>Virtual phone numbers aren&apos;t tied to a geographical location and use VoIP technology to make and take calls. Learn more about their benefits and how to get one.</description><pubDate>Wed, 17 Jul 2024 00:00:00 GMT</pubDate></item><item><title>How to Get a Toll-Free Number for Your Business</title><link>https://www.plivo.com/blog/get-a-toll-free-number-for-your-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/get-a-toll-free-number-for-your-business/</guid><description>In this blog post, we’ll explain how and why to get a toll-free number for your business and how to use it to engage your customers.</description><pubDate>Mon, 15 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Protect Your Customers, Empower Your Business: A Guide to Number Masking with Plivo</title><link>https://www.plivo.com/blog/number-masking-guide/</link><guid isPermaLink="true">https://www.plivo.com/blog/number-masking-guide/</guid><description>Discover how Plivo&apos;s Number Masking API shields customer data and enhances business communications. Learn how to easily implement number masking to protect privacy and build trust.</description><pubDate>Mon, 15 Jul 2024 00:00:00 GMT</pubDate></item><item><title>How Much Does Customer Support Cost and How To Reduce It</title><link>https://www.plivo.com/blog/how-much-does-customer-support-cost-and-how-to-reduce-it/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-much-does-customer-support-cost-and-how-to-reduce-it/</guid><description>If you’re a business leader or a head of customer support, here’s how you can calculate how much your customer support costs and tips to reduce it.</description><pubDate>Wed, 10 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Omnichannel vs Multichannel Customer Service</title><link>https://www.plivo.com/blog/omnichannel-vs-multichannel-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/omnichannel-vs-multichannel-customer-service/</guid><description>Learn how omnichannel and multichannel customer support differs, and find out which method offers the most seamless experience for your customers.</description><pubDate>Wed, 10 Jul 2024 00:00:00 GMT</pubDate></item><item><title>What Are Customer Service Workflows And How to Build The Best One?</title><link>https://www.plivo.com/blog/what-are-customer-service-workflows-and-how-to-build-the-best-one/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-are-customer-service-workflows-and-how-to-build-the-best-one/</guid><description>Want to build customer support workflows that drive higher levels of customer satisfaction? Read on to learn more.</description><pubDate>Wed, 10 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Customer Service Automation: A Quick Guide to Getting Started</title><link>https://www.plivo.com/blog/customer-service-automation/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-service-automation/</guid><description>Learn about customer service automation, its examples, channels, and the best customer service automation software, Plivo CX Service.</description><pubDate>Tue, 09 Jul 2024 00:00:00 GMT</pubDate></item><item><title>How to Send an SMS Verification Code in 5 Minutes</title><link>https://www.plivo.com/blog/send-sms-verification-code-in-5-minutes/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-sms-verification-code-in-5-minutes/</guid><description>Start sending OTPs in one second with Plivo’s Verify API. Learn how to easily enhance user security with SMS verification codes in five minutes.</description><pubDate>Mon, 08 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Plivo’s Guide to Toll Fraud Prevention: How to Protect Your Business</title><link>https://www.plivo.com/blog/toll-fraud-prevention/</link><guid isPermaLink="true">https://www.plivo.com/blog/toll-fraud-prevention/</guid><description>Learn how Plivo&apos;s Fraud Control prevents toll fraud and can prevent your business from losing money. Request a free trial.</description><pubDate>Fri, 05 Jul 2024 00:00:00 GMT</pubDate></item><item><title>Enhancing Data Privacy: Advanced Message Data Storage Options</title><link>https://www.plivo.com/blog/advanced-message-storage-options/</link><guid isPermaLink="true">https://www.plivo.com/blog/advanced-message-storage-options/</guid><description>Discover Plivo&apos;s new data storage options for SMS, MMS, and WhatsApp messaging, designed to ensure compliance with GDPR and HIPAA while meeting your unique business needs</description><pubDate>Mon, 17 Jun 2024 00:00:00 GMT</pubDate></item><item><title>Plivo’s WhatsApp API: Onboarding Made Simple</title><link>https://www.plivo.com/blog/get-started-with-whatsapp-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/get-started-with-whatsapp-api/</guid><description>Learn how to set up your WhatsApp Business API with Plivo. This guide covers everything from account registration to sending your first message effortlessly.</description><pubDate>Mon, 10 Jun 2024 00:00:00 GMT</pubDate></item><item><title>What is WhatsApp Business API? – The Complete Guide (2024)</title><link>https://www.plivo.com/blog/whatsapp-business-api-guide/</link><guid isPermaLink="true">https://www.plivo.com/blog/whatsapp-business-api-guide/</guid><description>Dive into our comprehensive guide about the WhatsApp Business Platform to learn how to set up an account to start engaging with customers.</description><pubDate>Fri, 31 May 2024 00:00:00 GMT</pubDate></item><item><title>SMS Long Codes vs. Short Codes: The Definitive 2024 Guide</title><link>https://www.plivo.com/blog/sms-long-codes-vs-short-codes/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-long-codes-vs-short-codes/</guid><description>Learn what’s better for your business: short code or long code phone numbers. Read to explore both options&apos; differences, use cases, pricing, and benefits.</description><pubDate>Thu, 30 May 2024 00:00:00 GMT</pubDate></item><item><title>Best Customer Interaction Management Software</title><link>https://www.plivo.com/blog/best-customer-interaction-management-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-customer-interaction-management-software/</guid><description>Are you looking for the best customer interaction management software for your business? We will help you find the perfect fit.</description><pubDate>Wed, 29 May 2024 00:00:00 GMT</pubDate></item><item><title>Top 7 SMS OTP service providers to secure your customers | How to choose the right one?</title><link>https://www.plivo.com/blog/sms-otp-service-providers/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-otp-service-providers/</guid><description>Choosing the right OTP provider requires defining your requirements and goals, vetting various providers, and understanding how well each solution works with your existing tech stack.</description><pubDate>Wed, 22 May 2024 00:00:00 GMT</pubDate></item><item><title>What is 10DLC? Everything You Need To Know</title><link>https://www.plivo.com/blog/10dlc-10-digit-long-code/</link><guid isPermaLink="true">https://www.plivo.com/blog/10dlc-10-digit-long-code/</guid><description>A 10-digit long code, or 10DLC, is a type of phone number used in business text messaging to send large volumes of SMS/MMS messages directly to customers.</description><pubDate>Mon, 20 May 2024 00:00:00 GMT</pubDate></item><item><title>Phone Number Masking: What it is, How it Works &amp; Key Benefits</title><link>https://www.plivo.com/blog/phone-number-masking/</link><guid isPermaLink="true">https://www.plivo.com/blog/phone-number-masking/</guid><description>Learn how to use phone number masking in your daily operations to reduce costs, build trust, and enhance the customer experience.</description><pubDate>Mon, 20 May 2024 00:00:00 GMT</pubDate></item><item><title>What is SMS Verification &amp; How Does It Work?</title><link>https://www.plivo.com/blog/sms-verification/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-verification/</guid><description>Learn the basics of SMS verification and how Plivo’s verification API authenticates users to keep your business and customer data safe.</description><pubDate>Mon, 20 May 2024 00:00:00 GMT</pubDate></item><item><title>5 Best Customer Analytics Tools of 2024: Reviews &amp; Pricing</title><link>https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/</guid><description>Revolutionize customer strategy for your e-commerce brand with our five best omnichannel customer analytics software reviews to help you find the perfect fit.</description><pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate></item><item><title>5 Best Customer Service Automation Software In 2024</title><link>https://www.plivo.com/blog/best-customer-service-automation-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-customer-service-automation-software/</guid><description>Looking to automate your customer service? Find the best customer service automation software to help you do that in 2024.</description><pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate></item><item><title>5 Best Omnichannel Contact Center Software For Your Business</title><link>https://www.plivo.com/blog/best-omnichannel-contact-center-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-omnichannel-contact-center-software/</guid><description>Learn what omnichannel contact centers are, their benefits to customer service, and the top 5 options you can choose from.</description><pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate></item><item><title>9 Best Omnichannel Marketing Platforms in 2024</title><link>https://www.plivo.com/blog/best-omnichannel-marketing-platforms/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-omnichannel-marketing-platforms/</guid><description>Find the best Omnichannel Marketing Platforms for your business by reading a detailed comparison of top platforms with features, pros, and cons.</description><pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate></item><item><title>5 Best Omnichannel Support Software You Must Know About in 2024</title><link>https://www.plivo.com/blog/best-omnichannel-support-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-omnichannel-support-software/</guid><description>Explore the top 5 omnichannel support software solutions to streamline customer service across all channels. Find the perfect solution for your business needs.</description><pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate></item><item><title>10 Ecommerce Promotion Ideas To Boost Sales in 2024</title><link>https://www.plivo.com/blog/ecommerce-promotion-ideas-to-boost-sales/</link><guid isPermaLink="true">https://www.plivo.com/blog/ecommerce-promotion-ideas-to-boost-sales/</guid><description>Discover 10 best eCommerce promotion ideas that actually work without any extensive tech setup. Bonus: Get real-world examples to see every idea in action.</description><pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate></item><item><title>How to Streamline Customer Service Across Different Channels</title><link>https://www.plivo.com/blog/how-to-streamline-customer-service-across-different-channels/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-streamline-customer-service-across-different-channels/</guid><description>It’s not optional to streamline customer service across all channels today. Modern customers are demanding—read to learn about 7 tips for satisfying them.</description><pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate></item><item><title>Top Customer Engagement Platforms: Features, Pricing</title><link>https://www.plivo.com/blog/top-customer-engagement-platforms-features-pricing/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-customer-engagement-platforms-features-pricing/</guid><description>Discover the leading customer engagement platforms in this comprehensive guide, featuring detailed comparisons of key features and pricing.</description><pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate></item><item><title>SMS Marketing for Shopify: Tools and Tips to Get the Maximum ROI</title><link>https://www.plivo.com/blog/top-sms-marketing-apps-for-shopify/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-sms-marketing-apps-for-shopify/</guid><description>Want to get started with SMS marketing for Shopify? We’ve compiled top tips and tools to help you get maximum results.</description><pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate></item><item><title>The Ultimate Guide to SMS Marketing - Tips, Types and Strategies</title><link>https://www.plivo.com/blog/what-is-sms-marketing-tips-types-and-strategies/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-sms-marketing-tips-types-and-strategies/</guid><description>Discover essential tips, types, and strategies for effective SMS marketing to boost engagement and drive conversions in this ultimate guide.</description><pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate></item><item><title>6 Best ActiveCampaign Alternatives &amp; Competitors</title><link>https://www.plivo.com/blog/best-activecampaign-alternatives-competitors/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-activecampaign-alternatives-competitors/</guid><description>Tired of the clunky UI and high prices of ActiveCampaign? Find an ActiveCampaign alternative in our list.</description><pubDate>Thu, 16 May 2024 00:00:00 GMT</pubDate></item><item><title>7 Best eCommerce Marketing Automation Software in 2024</title><link>https://www.plivo.com/blog/best-ecommerce-marketing-automation-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-ecommerce-marketing-automation-software/</guid><description>Find the best eCommerce marketing automation software for your business by comparing top platforms in the market.</description><pubDate>Thu, 16 May 2024 00:00:00 GMT</pubDate></item><item><title>E-commerce Marketing Automation: The Key to Get More Leads for Your Business</title><link>https://www.plivo.com/blog/e-commerce-marketing-automation/</link><guid isPermaLink="true">https://www.plivo.com/blog/e-commerce-marketing-automation/</guid><description>How to get started with ecommerce marketing automation and get more leads for your business?</description><pubDate>Thu, 16 May 2024 00:00:00 GMT</pubDate></item><item><title>Ecommerce Email Marketing Automation: Complete Guide with Workflow Examples</title><link>https://www.plivo.com/blog/ecommerce-email-marketing-automation/</link><guid isPermaLink="true">https://www.plivo.com/blog/ecommerce-email-marketing-automation/</guid><description>Get started with ecommerce email marketing automation with this guide and use workflow examples to get maximum ROI.</description><pubDate>Thu, 16 May 2024 00:00:00 GMT</pubDate></item><item><title>Verified Caller IDs: Trusted, Secure Outbound Calling with Plivo</title><link>https://www.plivo.com/blog/verified-caller-id/</link><guid isPermaLink="true">https://www.plivo.com/blog/verified-caller-id/</guid><description>Take your business communication to the next level with Plivo’s Verified Caller IDs. Authenticate outbound calls and build trust effortlessly.</description><pubDate>Wed, 15 May 2024 00:00:00 GMT</pubDate></item><item><title>7 Klaviyo Alternatives To Boost Your E-commerce Business in 2024</title><link>https://www.plivo.com/blog/best-klaviyo-alternatives-and-competitors/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-klaviyo-alternatives-and-competitors/</guid><description>Discover the top Klaviyo alternatives for e-commerce marketing automation in 2024. Get a quick overview of the features, pros, and cons of each alternative.</description><pubDate>Wed, 01 May 2024 00:00:00 GMT</pubDate></item><item><title>The 6 Best SMS Marketing Platforms For Your Shopify Brand</title><link>https://www.plivo.com/blog/best-sms-marketing-platforms/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-sms-marketing-platforms/</guid><description>This guide will help your e-Commerce business identify the best SMS marketing platforms, compare features, and find the best solution to engage your audience.</description><pubDate>Tue, 16 Apr 2024 00:00:00 GMT</pubDate></item><item><title>10 Best Intercom Alternatives Reviewed</title><link>https://www.plivo.com/blog/best-intercom-alternatives-and-competitors/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-intercom-alternatives-and-competitors/</guid><description>Exploring Intercom alternatives for your customer support team? Here are the 10 best tools in the market.</description><pubDate>Wed, 10 Apr 2024 00:00:00 GMT</pubDate></item><item><title>5 Best Inbound Call Center Software Solutions for Customer Support Leaders</title><link>https://www.plivo.com/blog/best-inbound-call-center-software-solutions/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-inbound-call-center-software-solutions/</guid><description>Explore 2024&apos;s top 5 picks for inbound call center software for customer support leaders.</description><pubDate>Wed, 03 Apr 2024 00:00:00 GMT</pubDate></item><item><title>Top 5 Cloud Call Center Solutions in 2024</title><link>https://www.plivo.com/blog/top-cloud-call-center-solutions/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-cloud-call-center-solutions/</guid><description>Weighing call center cloud software options? Compare core features, limitations, pricing and ROI of the leading cloud call center softwares.</description><pubDate>Tue, 02 Apr 2024 00:00:00 GMT</pubDate></item><item><title>How Much Does SMS Marketing Cost? [+ROI calculation guide]</title><link>https://www.plivo.com/blog/how-much-does-sms-marketing-cost/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-much-does-sms-marketing-cost/</guid><description>Get a detailed breakdown of SMS marketing rates | Discover pricing models, potential hidden costs, and factors that will drive your SMS marketing budget.</description><pubDate>Fri, 29 Mar 2024 00:00:00 GMT</pubDate></item><item><title>Multichannel Contact Center: What is it, Features &amp; Top Providers</title><link>https://www.plivo.com/blog/top-multichannel-contact-center-providers/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-multichannel-contact-center-providers/</guid><description>Explore what a multichannel contact center is, why you should set one up, the best providers in 2024, and best practices for setting up your solution.</description><pubDate>Tue, 26 Mar 2024 00:00:00 GMT</pubDate></item><item><title>What is SMS Pumping: Plivo’s Quick Guide</title><link>https://www.plivo.com/blog/sms-pumping/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-pumping/</guid><description>Learn about SMS pumping, the risks it poses to businesses, how fraudsters generate fake traffic to exploit them, and how to prevent it.</description><pubDate>Mon, 08 Jan 2024 00:00:00 GMT</pubDate></item><item><title>A new and improved 10DLC console experience</title><link>https://www.plivo.com/blog/10dlc-in-the-console/</link><guid isPermaLink="true">https://www.plivo.com/blog/10dlc-in-the-console/</guid><description>Check out our updated 10DLC console experience which enhances visibility into your brands and campaign submissions | Plivo</description><pubDate>Tue, 28 Nov 2023 00:00:00 GMT</pubDate></item><item><title>10 Tips for Better Contact Center Management</title><link>https://www.plivo.com/blog/tips-for-contact-center-management/</link><guid isPermaLink="true">https://www.plivo.com/blog/tips-for-contact-center-management/</guid><description>Dive deep into the complete guide to contact center management. Explore pivotal roles, responsibilities, and 10 management tips that champion agent satisfaction and cultivate unparalleled customer loyalty.</description><pubDate>Fri, 06 Oct 2023 00:00:00 GMT</pubDate></item><item><title>Top 100+ Customer Service Statistics and Trends in 2023</title><link>https://www.plivo.com/blog/customer-service-stats-trends-2023/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-service-stats-trends-2023/</guid><description>Discover top customer service stats for 2023. Gain insights on expectations, loyalty, privacy, channels, and trends to enhance your business.</description><pubDate>Mon, 25 Sep 2023 00:00:00 GMT</pubDate></item><item><title>What is toll fraud? How to use geo permissions to prevent toll fraud?</title><link>https://www.plivo.com/blog/what-is-toll-fraud/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-toll-fraud/</guid><description>Toll fraud: Learn all about toll fraud, its impact on business, and effective strategies for toll fraud prevention.</description><pubDate>Thu, 21 Sep 2023 00:00:00 GMT</pubDate></item><item><title>Plivo Streamlines 10DLC for Political Campaigns</title><link>https://www.plivo.com/blog/streamline-10dlc-for-political-campaigns/</link><guid isPermaLink="true">https://www.plivo.com/blog/streamline-10dlc-for-political-campaigns/</guid><description>A guide to how Plivo can help streamline 10DLC SMS registration for your political campaigns. Read along and find out how to get started today.</description><pubDate>Mon, 18 Sep 2023 00:00:00 GMT</pubDate></item><item><title>How to Deal with Angry Customers: 12+ Tips that Always Work</title><link>https://www.plivo.com/blog/how-to-deal-with-angry-customers/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-deal-with-angry-customers/</guid><description>Master the art of dealing with angry customers in Cloud Contact Centers. Explore 12+ actionable tips to reduce customer friction, foster loyalty, and transform challenges into opportunities for lasting positive impressions.</description><pubDate>Fri, 15 Sep 2023 00:00:00 GMT</pubDate></item><item><title>All about Telecom Fraud and How to Combat It</title><link>https://www.plivo.com/blog/combat-telecom-fraud/</link><guid isPermaLink="true">https://www.plivo.com/blog/combat-telecom-fraud/</guid><description>Telecommunication fraud: Learn about the types of telecom fraud and effective strategies to combat it. Protect your business and user information, partner with a reliable service provider like Plivo today!</description><pubDate>Thu, 14 Sep 2023 00:00:00 GMT</pubDate></item><item><title>Drive Engagement with Political Texting: Examples, Benefits, and Best Practices</title><link>https://www.plivo.com/blog/political-text-message-examples-and-benefits/</link><guid isPermaLink="true">https://www.plivo.com/blog/political-text-message-examples-and-benefits/</guid><description>Political text messaging examples: Boost engagement through political texting. Explore real-world political text message examples, highlighting their benefits and proven best practices.</description><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate></item><item><title>Get Extra Value from Your IVR Menu with PreAnswer</title><link>https://www.plivo.com/blog/maximize-ivr-menu-efficiency-with-preanswer/</link><guid isPermaLink="true">https://www.plivo.com/blog/maximize-ivr-menu-efficiency-with-preanswer/</guid><description>Maximize the efficiency of your IVR menu with the powerful PreAnswer feature. Discover how PreAnswer can enhance customer experience, reduce wait times, and provide valuable information upfront.</description><pubDate>Mon, 11 Sep 2023 00:00:00 GMT</pubDate></item><item><title>Introducing SIP Trunking Number To Trunk Mapping via API</title><link>https://www.plivo.com/blog/introducing-zentrunk-number-to-trunk-mapping/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-zentrunk-number-to-trunk-mapping/</guid><description>Plivo’s SIP Trunking now offers number to trunk mapping via API. Read to know more about SIP Trunking’s enhanced call routing efficiency, and flexibility for a seamless communication.</description><pubDate>Wed, 06 Sep 2023 00:00:00 GMT</pubDate></item><item><title>A Tour of the Plivo Console: Phone Numbers</title><link>https://www.plivo.com/blog/console-tour-numbers/</link><guid isPermaLink="true">https://www.plivo.com/blog/console-tour-numbers/</guid><description>A menu-by-menu look at renting and managing phone numbers via the Plivo console.</description><pubDate>Mon, 28 Aug 2023 00:00:00 GMT</pubDate></item><item><title>Boost Your Business Efficiency with Automated Text Messaging Solutions</title><link>https://www.plivo.com/blog/guide-on-automated-text-messaging-for-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/guide-on-automated-text-messaging-for-business/</guid><description>Discover how automated text messaging can transform your business communication. This guide covers benefits from boosting customer engagement to streamlining internal comms.</description><pubDate>Fri, 25 Aug 2023 00:00:00 GMT</pubDate></item><item><title>Cloud vs. Traditional Contact Centers</title><link>https://www.plivo.com/blog/cloud-vs-traditional-contact-centers/</link><guid isPermaLink="true">https://www.plivo.com/blog/cloud-vs-traditional-contact-centers/</guid><description>Chatbots help businesses automate their customer service motion and reduce time to ticket resolution. Learn about chatbots and how to implement them in this blog.</description><pubDate>Thu, 24 Aug 2023 00:00:00 GMT</pubDate></item><item><title>Plivo Renews PCI DSS Certification to Keep Your Cardholder Data Secure</title><link>https://www.plivo.com/blog/pci-dss-renewal-2023/</link><guid isPermaLink="true">https://www.plivo.com/blog/pci-dss-renewal-2023/</guid><description>PCI certification: Plivo renews PCI DSS compliance certification, which means your payments to Plivo are secured and protected.</description><pubDate>Thu, 24 Aug 2023 00:00:00 GMT</pubDate></item><item><title>Plivo Renews HIPAA Compliance to Support Healthcare Customers</title><link>https://www.plivo.com/blog/hipaa-renewal-2023/</link><guid isPermaLink="true">https://www.plivo.com/blog/hipaa-renewal-2023/</guid><description>Plivo can sign a HIPAA business associate agreement (BAA) for customers who sign up for an enterprise package.</description><pubDate>Wed, 23 Aug 2023 00:00:00 GMT</pubDate></item><item><title>Plivo Named to 2023 Inc. 5000 List of America’s Fastest-Growing Private Companies</title><link>https://www.plivo.com/blog/press-release-fastest-growing-private-firm-2023-inc-5000-feature/</link><guid isPermaLink="true">https://www.plivo.com/blog/press-release-fastest-growing-private-firm-2023-inc-5000-feature/</guid><description>Plivo secures its spot on the prestigious 2023 Inc. 5000 list of America&apos;s Fastest-Growing Private Companies.</description><pubDate>Fri, 18 Aug 2023 00:00:00 GMT</pubDate></item><item><title>How to Use Plivo’s SMS API with ChatGPT</title><link>https://www.plivo.com/blog/sms-api-with-chatgpt/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-api-with-chatgpt/</guid><description>ChatGPT for messaging: Learn how to integrate Plivo&apos;s SMS API with ChatGPT. Unleash the power of AI-driven messaging &amp; enhance your customer communication with Plivo’s SMS API.</description><pubDate>Tue, 15 Aug 2023 00:00:00 GMT</pubDate></item><item><title>What is a Chatbot? 10 Benefits of Chatbots for Enhanced Customer Service</title><link>https://www.plivo.com/blog/10-benefits-chatbots-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/10-benefits-chatbots-customer-service/</guid><description>Chatbots help businesses automate their customer service motion and reduce time to ticket resolution. Learn about chatbots and how to implement them in this blog.</description><pubDate>Thu, 03 Aug 2023 00:00:00 GMT</pubDate></item><item><title>Maintaining Our Commitment to Security: Plivo Renews SOC 2 Type 2 Compliance</title><link>https://www.plivo.com/blog/plivo-renews-soc-2-type-2-compliance/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-renews-soc-2-type-2-compliance/</guid><description>SOC 2 Type 2 Compliance Renewal in Ensuring Data Security &amp; Trust: Plivo complies with stringent standards to safeguard your information. Read to know more.</description><pubDate>Thu, 03 Aug 2023 00:00:00 GMT</pubDate></item><item><title>Text Subscriptions: A Valuable Tool for Marketers</title><link>https://www.plivo.com/blog/text-subscriptions/</link><guid isPermaLink="true">https://www.plivo.com/blog/text-subscriptions/</guid><description>Know all about what are text subscriptions and how to use them. Read more about the benefits and use cases of text subscription at Plivo</description><pubDate>Fri, 28 Jul 2023 00:00:00 GMT</pubDate></item><item><title>Focusing on Transactional SMS</title><link>https://www.plivo.com/blog/transactional-sms-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/transactional-sms-service/</guid><description>Transactional SMS Service: Learn how transactional SMS can enhance customer engagement and drive business growth. Looking for a bulk transactional sms service provider?</description><pubDate>Thu, 27 Jul 2023 00:00:00 GMT</pubDate></item><item><title>VoIP Calling: The Advantages Outweigh the Disadvantages</title><link>https://www.plivo.com/blog/voip-advantages-disadvantages/</link><guid isPermaLink="true">https://www.plivo.com/blog/voip-advantages-disadvantages/</guid><description>VOIP advantages and disadvantages: Discover the pros and cons of voice over ip to choose the best service for business communication.</description><pubDate>Wed, 26 Jul 2023 00:00:00 GMT</pubDate></item><item><title>Benefits and Use Cases for Bulk SMS Marketing in India</title><link>https://www.plivo.com/blog/bulk-sms-india-benefits-and-usecases/</link><guid isPermaLink="true">https://www.plivo.com/blog/bulk-sms-india-benefits-and-usecases/</guid><description>Market to a large audience through bulk sms marketing with Plivo. Read to know more about the benefits and use cases of bulk sms marketing in India.</description><pubDate>Tue, 25 Jul 2023 00:00:00 GMT</pubDate></item><item><title>What is DND? How to File a DND Complaint in India?</title><link>https://www.plivo.com/blog/how-to-file-a-dnd-complaint-in-india/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-file-a-dnd-complaint-in-india/</guid><description>DND Complaint- How to register a dnd complaint in India. Don’t let DND filters come between you and your customers. Sign up with Plivo today!</description><pubDate>Mon, 24 Jul 2023 00:00:00 GMT</pubDate></item><item><title>How I Built Our Internal /askplivo AI-Powered Chatbot for Slack</title><link>https://www.plivo.com/blog/askplivo-chatbot/</link><guid isPermaLink="true">https://www.plivo.com/blog/askplivo-chatbot/</guid><description>Slack AI chatbot: Step by step process on how to successfully build an AI-powered Slack chatbot. Read more to gain valuable insights and inspiration for building your own AI chatbot.</description><pubDate>Thu, 20 Jul 2023 00:00:00 GMT</pubDate></item><item><title>Leadership Talk: The Modern State of Customer Support</title><link>https://www.plivo.com/blog/modern-state-customer-support/</link><guid isPermaLink="true">https://www.plivo.com/blog/modern-state-customer-support/</guid><description>Join Plivo support lead Renu Yadav as she explores the evolving landscape of customer support, challenges faced by reps, essential skills, and changing technology.</description><pubDate>Wed, 19 Jul 2023 00:00:00 GMT</pubDate></item><item><title>13 SMS Marketing Tips for Ecommerce Businesses</title><link>https://www.plivo.com/blog/sms-marketing-tips-for-ecommerce-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-marketing-tips-for-ecommerce-business/</guid><description>13 SMS marketing tips to boost your ecommerce business with effective SMS marketing strategies. Leverage SMS marketing for your ecommerce business with Plivo.</description><pubDate>Wed, 19 Jul 2023 00:00:00 GMT</pubDate></item><item><title>How to Write a Bank IVR Menu</title><link>https://www.plivo.com/blog/banking-ivr-menu-best-practices/</link><guid isPermaLink="true">https://www.plivo.com/blog/banking-ivr-menu-best-practices/</guid><description>Tips on how to write a banking IVR menu. Read more about IVR phone banking services and best practices at Plivo.</description><pubDate>Mon, 17 Jul 2023 00:00:00 GMT</pubDate></item><item><title>Introducing Real-Time Audio Streaming</title><link>https://www.plivo.com/blog/audio-streaming/</link><guid isPermaLink="true">https://www.plivo.com/blog/audio-streaming/</guid><description>Explore the benefits and use cases of instant transcription during live calls, including improved customer service and collaboration with real-time audio streaming service by Plivo.</description><pubDate>Wed, 12 Jul 2023 00:00:00 GMT</pubDate></item><item><title>Announcing Two New SIP Trunking APIs</title><link>https://www.plivo.com/blog/introducing-new-zentrunk-apis/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-new-zentrunk-apis/</guid><description>New SIP Trunking APIs: Introducing the launch of two new exciting SIP Trunking APIs, Trunk Properties API and Call Object API. Check out the documentation for our new APIs and consider how they could help your business.</description><pubDate>Tue, 27 Jun 2023 00:00:00 GMT</pubDate></item><item><title>A Tour of the Plivo Console: SIP Trunking</title><link>https://www.plivo.com/blog/console-tour-zentrunk/</link><guid isPermaLink="true">https://www.plivo.com/blog/console-tour-zentrunk/</guid><description>A menu-by-menu look at SIP Trunking information and management capabilities exposed via the Plivo console. It’s easy to get started, sign up today!</description><pubDate>Wed, 21 Jun 2023 00:00:00 GMT</pubDate></item><item><title>99 Reasons Why People Love Plivo</title><link>https://www.plivo.com/blog/reasons-why-users-love-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/reasons-why-users-love-plivo/</guid><description>Uncover the powerful features, seamless integrations, exceptional customer support, and innovative solutions that make Plivo a popular choice for businesses worldwide. Sign up today!</description><pubDate>Wed, 14 Jun 2023 00:00:00 GMT</pubDate></item><item><title>SIP Trunking Wins TMC 2023 Communications Solutions Products of the Year Award</title><link>https://www.plivo.com/blog/award-tmc-2023/</link><guid isPermaLink="true">https://www.plivo.com/blog/award-tmc-2023/</guid><description>Plivo’s SIP Trunking won the prestigious TMC 2023 Communications Solutions Products of the Year Award with innovative features and exceptional customer experience.</description><pubDate>Sat, 10 Jun 2023 00:00:00 GMT</pubDate></item><item><title>The Four Content Types for Texting in India</title><link>https://www.plivo.com/blog/implicit-sms-content-template-types-in-india/</link><guid isPermaLink="true">https://www.plivo.com/blog/implicit-sms-content-template-types-in-india/</guid><description>Implicit SMS Service: Service Implicit SMS helps automate processes, deliver personalized messages, and foster stronger customer relationships. Here are four content types to leverage bulk implicit texting in India.</description><pubDate>Fri, 09 Jun 2023 00:00:00 GMT</pubDate></item><item><title>How to Get the Most Out of Number Lookup</title><link>https://www.plivo.com/blog/number-lookup-intro/</link><guid isPermaLink="true">https://www.plivo.com/blog/number-lookup-intro/</guid><description>Number Lookup: Trace numbers, validate contacts, and uncover valuable information with numlookup call India. Discover the power of numlookup India with Plivo, sign up today!</description><pubDate>Fri, 09 Jun 2023 00:00:00 GMT</pubDate></item><item><title>How SMS Supports Every Stage of the Customer Lifecycle</title><link>https://www.plivo.com/blog/sms-customer-lifecycle/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-customer-lifecycle/</guid><description>Read to know how SMS can be a useful tool for every stage of the customer lifecycle.</description><pubDate>Tue, 06 Jun 2023 00:00:00 GMT</pubDate></item><item><title>A Tour of the Plivo Console: Voice</title><link>https://www.plivo.com/blog/console-tour-voice/</link><guid isPermaLink="true">https://www.plivo.com/blog/console-tour-voice/</guid><description>A menu-by-menu look at Voice API management capabilities exposed via the Plivo console. It’s easy to get started — sign up today.</description><pubDate>Tue, 30 May 2023 00:00:00 GMT</pubDate></item><item><title>Why You Might Want an Outbound Dialer</title><link>https://www.plivo.com/blog/outbound-dialer/</link><guid isPermaLink="true">https://www.plivo.com/blog/outbound-dialer/</guid><description>Outbound Dialer - Read to know about the benefits of an Outbound Dialer. Automate and optimize your outbound calling processes with Outbound dialer services from Plivo.</description><pubDate>Wed, 24 May 2023 00:00:00 GMT</pubDate></item><item><title>Latest Verification Requirements for Toll-Free Messaging in North America</title><link>https://www.plivo.com/blog/toll-free-verification/</link><guid isPermaLink="true">https://www.plivo.com/blog/toll-free-verification/</guid><description>Toll-Free Verification: To protect consumers from spam and malicious messages that might originate from toll-free numbers, North American businesses have to verify their numbers.</description><pubDate>Thu, 18 May 2023 00:00:00 GMT</pubDate></item><item><title>STIR/SHAKEN in Canada</title><link>https://www.plivo.com/blog/stir-shaken-canada/</link><guid isPermaLink="true">https://www.plivo.com/blog/stir-shaken-canada/</guid><description>STIR/SHAKEN Canada: Like the US, Canada has implemented STIR/SHAKEN — two technical frameworks for authenticating calling numbers and measuring trust in displayed caller names.</description><pubDate>Mon, 15 May 2023 00:00:00 GMT</pubDate></item><item><title>Complying with TRAI Regulations for Sending SMS</title><link>https://www.plivo.com/blog/trai-dlt-regulations-for-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/trai-dlt-regulations-for-sms/</guid><description>TRAI DLT Regulations: Learn all about the TRAI Regulations on Commercial SMS Communications in India.</description><pubDate>Tue, 09 May 2023 00:00:00 GMT</pubDate></item><item><title>An APPEALIE Award Trifecta</title><link>https://www.plivo.com/blog/appealies-2023/</link><guid isPermaLink="true">https://www.plivo.com/blog/appealies-2023/</guid><description>Plivo has won three 2023 APPEALIE SaaS + Software Awards. Read to know more.</description><pubDate>Wed, 03 May 2023 00:00:00 GMT</pubDate></item><item><title>Plivo Wins 2023 Stevie Award</title><link>https://www.plivo.com/blog/stevie-award-2023/</link><guid isPermaLink="true">https://www.plivo.com/blog/stevie-award-2023/</guid><description>Plivo Wins 2023 Stevie Award in the Platform as a Service Category | Plivo</description><pubDate>Tue, 02 May 2023 00:00:00 GMT</pubDate></item><item><title>Contending with Consent for Marketing Messaging and Calls</title><link>https://www.plivo.com/blog/consent/</link><guid isPermaLink="true">https://www.plivo.com/blog/consent/</guid><description>Before you send marketing text messages or voice calls, you must gain consent from recipients. Here’s an overview of regulations, guidelines, and best practices.</description><pubDate>Fri, 28 Apr 2023 00:00:00 GMT</pubDate></item><item><title>What is Call Quality? How to Monitor it in Your Contact Center</title><link>https://www.plivo.com/blog/what-is-call-quality/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-call-quality/</guid><description>Call quality helps businesses measure the effectiveness of support conversations between customer service agents and customers. Learn about call quality and how to monitor it in this blog.</description><pubDate>Fri, 28 Apr 2023 00:00:00 GMT</pubDate></item><item><title>Do You Need a Toll-Free Number?</title><link>https://www.plivo.com/blog/benefits-of-toll-free-numbers/</link><guid isPermaLink="true">https://www.plivo.com/blog/benefits-of-toll-free-numbers/</guid><description>Read to know if your business needs a toll-free number, its advantages and tips on how to procure a new number. Learn more about the benefits of toll-free numbers for business communication at Plivo.</description><pubDate>Tue, 25 Apr 2023 00:00:00 GMT</pubDate></item><item><title>Plivo’s Approach to 10DLC</title><link>https://www.plivo.com/blog/plivo-10dlc-approach/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-10dlc-approach/</guid><description>Plivo’s approach to 10DLC and what our customers are saying about us. Plivo’s self-service approach makes 10DLC registration fast, easy and hassle free. Read to know more about Plivo’s approach to 10DLC and what customers are saying about us.</description><pubDate>Mon, 17 Apr 2023 00:00:00 GMT</pubDate></item><item><title>Why You Should Transcribe Your Calls</title><link>https://www.plivo.com/blog/why-transcribe-calls/</link><guid isPermaLink="true">https://www.plivo.com/blog/why-transcribe-calls/</guid><description>Phone call transcription is the process of converting recorded phone conversations into written words. Learn how to transcribe calls with Plivo.</description><pubDate>Mon, 10 Apr 2023 00:00:00 GMT</pubDate></item><item><title>13 Best Practices For Using Interactive Voice Response (IVR)</title><link>https://www.plivo.com/blog/ivr-best-practices/</link><guid isPermaLink="true">https://www.plivo.com/blog/ivr-best-practices/</guid><description>IVR Menu Best Practices: Tips on how to create IVR menus that satisfy callers’ needs. Learn about IVR and create IVR phone trees with Plivo. Sign up today!</description><pubDate>Tue, 28 Mar 2023 00:00:00 GMT</pubDate></item><item><title>How Automated Text Messaging Can Help Real Estate Businesses</title><link>https://www.plivo.com/blog/how-real-estate-businesses-can-leverage-automated-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-real-estate-businesses-can-leverage-automated-sms/</guid><description>Automated SMS for real estate: Learn how your real estate business can leverage the power of sms marketing. Know all about the benefits, use cases and best practices of real estate text marketing at Plivo. Sign up today!</description><pubDate>Thu, 23 Mar 2023 00:00:00 GMT</pubDate></item><item><title>Getting the Most Out of Speech Transcription</title><link>https://www.plivo.com/blog/speech-transcription-use-cases/</link><guid isPermaLink="true">https://www.plivo.com/blog/speech-transcription-use-cases/</guid><description>Speech to text API: Accurately convert voice to text with Plivo’s voice API. Get the highest accuracy at the Lowest cost in the industry. Sign up today!</description><pubDate>Tue, 21 Mar 2023 00:00:00 GMT</pubDate></item><item><title>Introducing the Plivo Changelog</title><link>https://www.plivo.com/blog/introducing-changelog/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-changelog/</guid><description>Introducing the Plivo Changelog - Stay updated with the latest news from Plivo. Subscribe for announcements on new products, features and preview of upcoming launches.</description><pubDate>Mon, 13 Mar 2023 00:00:00 GMT</pubDate></item><item><title>Plivo Protects PHI for HIPAA/HITECH Compliance</title><link>https://www.plivo.com/blog/hipaa-compliant/</link><guid isPermaLink="true">https://www.plivo.com/blog/hipaa-compliant/</guid><description>Plivo can sign a HIPAA business associate agreement (BAA) for customers who sign up for an enterprise package.</description><pubDate>Wed, 08 Mar 2023 00:00:00 GMT</pubDate></item><item><title>PCI DSS Certification Means Your Payments to Plivo Are Secure</title><link>https://www.plivo.com/blog/pci-dss-certification/</link><guid isPermaLink="true">https://www.plivo.com/blog/pci-dss-certification/</guid><description>PCI certification: Plivo announces PCI DSS compliance certification which means your payments to Plivo are secured and protected. Sign up with Plivo, the most trusted CPaaS platform.</description><pubDate>Mon, 06 Mar 2023 00:00:00 GMT</pubDate></item><item><title>A Tour of the Plivo Console: SMS</title><link>https://www.plivo.com/blog/console-tour-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/console-tour-sms/</guid><description>A menu-by-menu look at SMS API management capabilities exposed via the Plivo console. It’s easy to get started — sign up today.</description><pubDate>Tue, 28 Feb 2023 00:00:00 GMT</pubDate></item><item><title>Build Brand Loyalty with Retail SMS</title><link>https://www.plivo.com/blog/sms-api-for-retail/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-api-for-retail/</guid><description>Build brand loyalty, boost engagement and business communication with retail sms api by Plivo. Enhance your retail marketing with Plivo’s SMS API, Sign up today</description><pubDate>Wed, 15 Feb 2023 00:00:00 GMT</pubDate></item><item><title>Keeping Up with Changes in International Messaging</title><link>https://www.plivo.com/blog/international-messaging-regulations-2022/</link><guid isPermaLink="true">https://www.plivo.com/blog/international-messaging-regulations-2022/</guid><description>2022 was a year of massive regulatory change in the telecom industry around the world. Here are some specifics.</description><pubDate>Wed, 08 Feb 2023 00:00:00 GMT</pubDate></item><item><title>How Government Agencies Can Use SMS for the Public Good</title><link>https://www.plivo.com/blog/how-government-agencies-can-leverage-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-government-agencies-can-leverage-sms/</guid><description>Governments can use high-volume outbound SMS services to communicate effectively with a large volume of people at once. Know all about the benefits, use cases and best practices of community text messaging at Plivo.</description><pubDate>Mon, 06 Feb 2023 00:00:00 GMT</pubDate></item><item><title>STIR/SHAKEN: Everything You Need to Know About Trusted Calling</title><link>https://www.plivo.com/blog/voice-calls-stir-shaken/</link><guid isPermaLink="true">https://www.plivo.com/blog/voice-calls-stir-shaken/</guid><description>What are the STIR/SHAKEN protocols and standards for authenticating caller ID, and what do they mean for businesses that automate voice calling?</description><pubDate>Mon, 06 Feb 2023 00:00:00 GMT</pubDate></item><item><title>Why Businesses Should Employ Multiple Cloud Communications Platforms</title><link>https://www.plivo.com/blog/benefits-of-multicloud-communications/</link><guid isPermaLink="true">https://www.plivo.com/blog/benefits-of-multicloud-communications/</guid><description>3 reasons why businesses should employ a multicloud approach to CPaaS. Know more about the benefits of multicloud communications with Plivo. Sign up today</description><pubDate>Tue, 24 Jan 2023 00:00:00 GMT</pubDate></item><item><title>The Best 2FA for Financial Services Businesses</title><link>https://www.plivo.com/blog/best-2fa-for-financial-services-businesses/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-2fa-for-financial-services-businesses/</guid><description>Best 2FA for banking, finance, fintech, and financial services: Implement Two factor authentication into your application seamlessly using Plivo’s 2FA API. Sign up today!</description><pubDate>Wed, 18 Jan 2023 00:00:00 GMT</pubDate></item><item><title>Take the Trauma Out of Travel with a Touch of Timely Texting</title><link>https://www.plivo.com/blog/sms-api-for-travel-airline-and-hotel-businesses/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-api-for-travel-airline-and-hotel-businesses/</guid><description>SMS API for travel, airline, and hotel businesses: Send, track, and analyze text messages seamlessly with Plivo. Integrate Plivo’s SMS API with your existing applications. Alt text: SMS API for travel, airline and hotel businesses | Plivo</description><pubDate>Mon, 09 Jan 2023 00:00:00 GMT</pubDate></item><item><title>How Customer-First Communications Helps Financial Services Businesses</title><link>https://www.plivo.com/blog/customer-first-approach-for-financial-services-businesses/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-first-approach-for-financial-services-businesses/</guid><description>Adopting a customer-first communication strategy is essential especially for financial services businesses.</description><pubDate>Fri, 16 Dec 2022 00:00:00 GMT</pubDate></item><item><title>How to Set Up a Virtual Phone Number</title><link>https://www.plivo.com/blog/how-to-virtual-phone-number/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-virtual-phone-number/</guid><description>Step by step guide on how to set up a virtual phone number with Plivo.</description><pubDate>Thu, 01 Dec 2022 00:00:00 GMT</pubDate></item><item><title>How IP Phones Use SIP Registration to Stay in Touch</title><link>https://www.plivo.com/blog/sip-registration/</link><guid isPermaLink="true">https://www.plivo.com/blog/sip-registration/</guid><description>All about SIP registration, the SIP registration process, and how IP phones use SIP.</description><pubDate>Sun, 20 Nov 2022 00:00:00 GMT</pubDate></item><item><title>Best Practices for Sending Appointment Reminder Messages</title><link>https://www.plivo.com/blog/medical-appointment-reminders/</link><guid isPermaLink="true">https://www.plivo.com/blog/medical-appointment-reminders/</guid><description>Texting an Appointment Reminder to your Patient — Here are 7 best practices for sending medical appointment reminder text messages.</description><pubDate>Fri, 11 Nov 2022 00:00:00 GMT</pubDate></item><item><title>Plivo Repeats as Appealie Overall SaaS Award Winner for Development and DevOps</title><link>https://www.plivo.com/blog/award-appealie-saas-2022/</link><guid isPermaLink="true">https://www.plivo.com/blog/award-appealie-saas-2022/</guid><description>Plivo Repeats as Appealie Overall SaaS Award Winner for Development and DevOps</description><pubDate>Tue, 25 Oct 2022 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your SMS/MMS Applications from Telnyx to Plivo</title><link>https://www.plivo.com/blog/how-to-easily-migrate-sms-mms-application-from-telnyx-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-easily-migrate-sms-mms-application-from-telnyx-to-plivo/</guid><description>Guide on how to migrate SMS and MMS applications from Telnyx to Plivo.</description><pubDate>Thu, 20 Oct 2022 00:00:00 GMT</pubDate></item><item><title>Top 3 Ways a Cloud Communications Tool Can Help Healthcare Businesses</title><link>https://www.plivo.com/blog/ways-to-use-cpaas-for-healthcare-businesses/</link><guid isPermaLink="true">https://www.plivo.com/blog/ways-to-use-cpaas-for-healthcare-businesses/</guid><description>Top 3 ways a healthcare business can use a cloud communications platform to enhance revenue.</description><pubDate>Tue, 11 Oct 2022 00:00:00 GMT</pubDate></item><item><title>Dos and Don’ts for Promotional Text Messaging</title><link>https://www.plivo.com/blog/promotional-sms-compliance/</link><guid isPermaLink="true">https://www.plivo.com/blog/promotional-sms-compliance/</guid><description>Compliance dos and don’ts of promotional text messaging.</description><pubDate>Mon, 03 Oct 2022 00:00:00 GMT</pubDate></item><item><title>Plivo Call Transcription Price Reduced by 37%</title><link>https://www.plivo.com/blog/call-transcription-price-reduction/</link><guid isPermaLink="true">https://www.plivo.com/blog/call-transcription-price-reduction/</guid><description>We’ve reduced the price for our call transcription service.</description><pubDate>Tue, 20 Sep 2022 00:00:00 GMT</pubDate></item><item><title>Call Queuing: Benefits, Best Practices, And How it Works</title><link>https://www.plivo.com/blog/what-is-call-queuing/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-call-queuing/</guid><description>Call queuing is a method of managing inbound calls at a contact center. This blog covers how you can use call queuing to manage call volumes and reduce overall agent workload.</description><pubDate>Tue, 20 Sep 2022 00:00:00 GMT</pubDate></item><item><title>Benefits of Integrating Your Ticketing System and Contact Center</title><link>https://www.plivo.com/blog/integrating-ticketing-system-and-contact-center/</link><guid isPermaLink="true">https://www.plivo.com/blog/integrating-ticketing-system-and-contact-center/</guid><description>Integrating your ticketing system and contact center is essential to process tickets faster and solve customer issues. Read through this article to know the top benefits of integrating your CRM and contact center.</description><pubDate>Sat, 10 Sep 2022 00:00:00 GMT</pubDate></item><item><title>How to Complete DLT Registration for Sending Text Messages in India</title><link>https://www.plivo.com/blog/dlt-registration/</link><guid isPermaLink="true">https://www.plivo.com/blog/dlt-registration/</guid><description>DLT registration: Distributed ledger technology (DLT) platform registration is mandatory for sending bulk messaging in India.</description><pubDate>Fri, 09 Sep 2022 00:00:00 GMT</pubDate></item><item><title>Webinar Recap: LAZ Parking Sends More than a Million SMS Messages</title><link>https://www.plivo.com/blog/laz-webinar-recap/</link><guid isPermaLink="true">https://www.plivo.com/blog/laz-webinar-recap/</guid><description>Summary of Plivo’s webinar on how LAZ Parking created a Text to Park revenue stream with SMS API. View the recording on demand and tune in today!</description><pubDate>Tue, 06 Sep 2022 00:00:00 GMT</pubDate></item><item><title>How to Forward Plivo Voicemail to Email Using Pipedream</title><link>https://www.plivo.com/blog/forward-voicemail-to-email-pipedream/</link><guid isPermaLink="true">https://www.plivo.com/blog/forward-voicemail-to-email-pipedream/</guid><description>Step by step guide on how to forward voicemail to email using Pipedream without any coding. Sign up with Plivo today!</description><pubDate>Fri, 02 Sep 2022 00:00:00 GMT</pubDate></item><item><title>How to Secure Plivo Webhook URLs in Python</title><link>https://www.plivo.com/blog/how-to-secure-plivo-webhook-urls-in-python/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-secure-plivo-webhook-urls-in-python/</guid><description>Guide on how to secure Plivo webhooks in Python</description><pubDate>Mon, 29 Aug 2022 00:00:00 GMT</pubDate></item><item><title>Caller ID vs. Sender ID</title><link>https://www.plivo.com/blog/caller-id-vs-sender-id/</link><guid isPermaLink="true">https://www.plivo.com/blog/caller-id-vs-sender-id/</guid><description>Learn the difference between caller ID and sender ID — what they are and how they’re used.</description><pubDate>Wed, 24 Aug 2022 00:00:00 GMT</pubDate></item><item><title>Simple Ways to Improve the Ecommerce Customer Experience</title><link>https://www.plivo.com/blog/improve-ecommerce-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/improve-ecommerce-customer-service/</guid><description>Having a reliable customer support system for an ecommerce business is crucial and can have a high impact on the bottom line. This blog covers simple ways to improve your ecommerce customer service.</description><pubDate>Mon, 22 Aug 2022 00:00:00 GMT</pubDate></item><item><title>Choosing the Best Phone Number Type for Texting</title><link>https://www.plivo.com/blog/phone-numbers-for-texting/</link><guid isPermaLink="true">https://www.plivo.com/blog/phone-numbers-for-texting/</guid><description>Phone numbers for texting: Know about the different types of phone numbers for sending business texts. Choose the best phone number for your business with Plivo.</description><pubDate>Thu, 18 Aug 2022 00:00:00 GMT</pubDate></item><item><title>Plivo Adds Self-Service Port-In Functionality to the Console</title><link>https://www.plivo.com/blog/self-service-port-in/</link><guid isPermaLink="true">https://www.plivo.com/blog/self-service-port-in/</guid><description>We’ve streamlined the process to make it easy for customers to port their current US or Canada phone numbers over to Plivo.</description><pubDate>Tue, 16 Aug 2022 00:00:00 GMT</pubDate></item><item><title>What is Call Routing? Types, Benefits &amp; How it Works</title><link>https://www.plivo.com/blog/what-is-call-routing/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-call-routing/</guid><description>Call routing automatically directs incoming calls to the right department based on an established set of rules. Find how phone routing works, its types &amp; benefits in this blog.</description><pubDate>Tue, 16 Aug 2022 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your SMS/MMS Applications from Vonage to Plivo</title><link>https://www.plivo.com/blog/how-to-easily-migrate-sms-mms-application-from-vonage-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-easily-migrate-sms-mms-application-from-vonage-to-plivo/</guid><description>Vonage to Plivo migration — Guide on how to migrate your SMS and MMS applications from Vonage to Plivo.</description><pubDate>Thu, 04 Aug 2022 00:00:00 GMT</pubDate></item><item><title>Plivo Recognized as Best CPaaS Platform of 2022 by UC Today</title><link>https://www.plivo.com/blog/uc-award-best-cpaas-2022/</link><guid isPermaLink="true">https://www.plivo.com/blog/uc-award-best-cpaas-2022/</guid><description>Plivo has won UC Today’s Innovation Award for Best CPaaS Platform thanks to our innovation around 10DLC management.</description><pubDate>Fri, 29 Jul 2022 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your SMS/MMS Applications from Bandwidth to Plivo</title><link>https://www.plivo.com/blog/how-to-easily-migrate-sms-mms-application-from-bandwidth-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-easily-migrate-sms-mms-application-from-bandwidth-to-plivo/</guid><description>Guide on how to migrate your SMS and MMS applications from Bandwidth to Plivo.</description><pubDate>Tue, 26 Jul 2022 00:00:00 GMT</pubDate></item><item><title>Top 6 Customer Service Channels (Hint:Voice is still king, for now)</title><link>https://www.plivo.com/blog/top-customer-service-channels/</link><guid isPermaLink="true">https://www.plivo.com/blog/top-customer-service-channels/</guid><description>Handling customer inquiries is the most important role in providing great CX. Find out why voice is still the king for now among the best customer service channels.</description><pubDate>Tue, 26 Jul 2022 00:00:00 GMT</pubDate></item><item><title>6 Ways to Use Contact Center Analytics to Improve Operations</title><link>https://www.plivo.com/blog/contact-center-analytics/</link><guid isPermaLink="true">https://www.plivo.com/blog/contact-center-analytics/</guid><description>Contact Center analytics uses technology to generate actionable insights from raw data. Here are 6 ways to use contact center analytics &amp; reporting to improve operations.</description><pubDate>Fri, 15 Jul 2022 00:00:00 GMT</pubDate></item><item><title>How to send an ETA notification using Plivo Python and Flask</title><link>https://www.plivo.com/blog/how-to-send-an-eta-notification-using-plivo-python-and-flask/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-an-eta-notification-using-plivo-python-and-flask/</guid><description>Send ETA alerts and notifications using Python and Flask</description><pubDate>Tue, 12 Jul 2022 00:00:00 GMT</pubDate></item><item><title>15 Survey Questions to Measure Customer Satisfaction</title><link>https://www.plivo.com/blog/customer-satisfaction-survey/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-satisfaction-survey/</guid><description>Customer satisfaction surveys help businesses to evaluate their performance in serving their customers. Find the best CSAT survey questions here!</description><pubDate>Fri, 08 Jul 2022 00:00:00 GMT</pubDate></item><item><title>Practical Benefits of SIP Trunking</title><link>https://www.plivo.com/blog/sip-trunking-benefits/</link><guid isPermaLink="true">https://www.plivo.com/blog/sip-trunking-benefits/</guid><description>SIP trunk benefits you didn’t know about. Get detailed information on advantages of SIP trunking at Plivo.</description><pubDate>Tue, 28 Jun 2022 00:00:00 GMT</pubDate></item><item><title>Zapier Integration — Send MMS Messages Using Plivo and Zapier</title><link>https://www.plivo.com/blog/zapier-integration-send-mms-with-zapier-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/zapier-integration-send-mms-with-zapier-and-plivo/</guid><description>Zapier Integration Learn how to send MMS messages using Plivo and Zapier via a Google Forms example.</description><pubDate>Wed, 22 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How To Increase Revenue By Improving Agent Satisfaction</title><link>https://www.plivo.com/blog/increase-revenue-improve-agent-satisfaction/</link><guid isPermaLink="true">https://www.plivo.com/blog/increase-revenue-improve-agent-satisfaction/</guid><description>Agent satisfaction is often overlooked by modern businesses when it comes to increasing their revenue. Learn how agent satisfaction can impact a business.</description><pubDate>Fri, 17 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How to Handle SMS and Voice Communications Using Go</title><link>https://www.plivo.com/blog/messaging-voice-using-go/</link><guid isPermaLink="true">https://www.plivo.com/blog/messaging-voice-using-go/</guid><description>Send and receive SMS text messages and make and receive voice calls with Go, the Plivo Go SDK, and Plivo APIs.</description><pubDate>Tue, 14 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How to Handle SMS and Voice Communications Using Java</title><link>https://www.plivo.com/blog/messaging-voice-using-java/</link><guid isPermaLink="true">https://www.plivo.com/blog/messaging-voice-using-java/</guid><description>Send and receive SMS text messages and make and receive voice calls with Java, the Plivo Java SDK, and Plivo APIs.</description><pubDate>Mon, 13 Jun 2022 00:00:00 GMT</pubDate></item><item><title>CNAM Mapping Made Simple</title><link>https://www.plivo.com/blog/cnam-mapping/</link><guid isPermaLink="true">https://www.plivo.com/blog/cnam-mapping/</guid><description>CNAM Support: Learn how to specify a caller ID name for your business using the Plivo console.</description><pubDate>Fri, 10 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How to Handle SMS and Voice Communications Using PHP</title><link>https://www.plivo.com/blog/messaging-voice-using-php/</link><guid isPermaLink="true">https://www.plivo.com/blog/messaging-voice-using-php/</guid><description>Send and receive SMS text messages and make and receive voice calls with PHP, the Plivo PHP SDK, and Plivo APIs.</description><pubDate>Thu, 09 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How to Handle SMS and Voice Communications Using Python</title><link>https://www.plivo.com/blog/messaging-voice-using-python/</link><guid isPermaLink="true">https://www.plivo.com/blog/messaging-voice-using-python/</guid><description>Send and receive SMS text messages and make and receive voice calls with Python, the Plivo Python SDK, and Plivo APIs.</description><pubDate>Wed, 08 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming MMS Messages in Go with Martini and Plivo</title><link>https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-go/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-go/</guid><description>How to receive and respond to incoming MMS messages using Plivo&apos;s SMS API, Go, and the Martini framework.</description><pubDate>Tue, 07 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How to Handle SMS and Voice Communications Using Node</title><link>https://www.plivo.com/blog/messaging-voice-using-node/</link><guid isPermaLink="true">https://www.plivo.com/blog/messaging-voice-using-node/</guid><description>Send and receive SMS text messages and make and receive voice calls with Node, the Plivo Node SDK, and Plivo APIs.</description><pubDate>Tue, 07 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How to Handle SMS and Voice Communications Using .NET</title><link>https://www.plivo.com/blog/messaging-voice-using-dotnet/</link><guid isPermaLink="true">https://www.plivo.com/blog/messaging-voice-using-dotnet/</guid><description>Send and receive SMS text messages and make and receive voice calls with .NET, the Plivo .NET SDK, and Plivo APIs.</description><pubDate>Mon, 06 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How to Reduce Customer Friction and Remove Common Hurdles</title><link>https://www.plivo.com/blog/reduce-customer-friction/</link><guid isPermaLink="true">https://www.plivo.com/blog/reduce-customer-friction/</guid><description>Customer friction is the biggest challenge for modern B2C teams. Read through this blog from Contacto to understand what exactly is customer friction and how you can eliminate your most critical friction points.</description><pubDate>Fri, 03 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming MMS Messages in .NET with ASP.NET MVC and Plivo</title><link>https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-dotnet/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-dotnet/</guid><description>Receive and respond to incoming MMS messages using Plivo&apos;s SMS API and the ASP.NET MVC framework.</description><pubDate>Wed, 01 Jun 2022 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming MMS Messages Using Java with Spring Boot and Plivo</title><link>https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-java/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-java/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 24 May 2022 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming MMS Messages Using Node.js with Express and Plivo</title><link>https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-node/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-node/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 20 May 2022 00:00:00 GMT</pubDate></item><item><title>SMS Marketing 101</title><link>https://www.plivo.com/blog/sms-marketing-phone-number-guide/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-marketing-phone-number-guide/</guid><description>Text Message Marketing: Detailed guide on SMS marketing. Learn all about mass texting services and SMS marketing platforms and pricing at Plivo.</description><pubDate>Mon, 16 May 2022 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming MMS Messages in PHP with Laravel and Plivo</title><link>https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-php/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-php/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 13 May 2022 00:00:00 GMT</pubDate></item><item><title>How to Send MMS in Go using Plivo’s Messaging API</title><link>https://www.plivo.com/blog/how-to-send-mms-in-go-using-plivo-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-mms-in-go-using-plivo-api/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 11 May 2022 00:00:00 GMT</pubDate></item><item><title>Users Love Plivo</title><link>https://www.plivo.com/blog/users-love-us/</link><guid isPermaLink="true">https://www.plivo.com/blog/users-love-us/</guid><description>Plivo is the highest-ranked cloud communications platform for ease of setup, ease of administration, customer service and support, and user satisfaction.</description><pubDate>Sat, 07 May 2022 00:00:00 GMT</pubDate></item><item><title>How to Send MMS in Ruby using Plivo’s Messaging API</title><link>https://www.plivo.com/blog/how-to-send-mms-in-ruby-using-plivo-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-mms-in-ruby-using-plivo-api/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 06 May 2022 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming MMS Messages in Ruby with Rails and Plivo</title><link>https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-ruby/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-ruby/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 04 May 2022 00:00:00 GMT</pubDate></item><item><title>How to Send MMS in .NET using Plivo’s Messaging API</title><link>https://www.plivo.com/blog/how-to-send-mms-in-dotnet-using-plivo-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-mms-in-dotnet-using-plivo-api/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 27 Apr 2022 00:00:00 GMT</pubDate></item><item><title>How to Handle SMS and Voice Communications Using Ruby</title><link>https://www.plivo.com/blog/messaging-voice-using-ruby/</link><guid isPermaLink="true">https://www.plivo.com/blog/messaging-voice-using-ruby/</guid><description>Send and receive SMS text messages and make and receive voice calls with Ruby, the Plivo Ruby SDK, and Plivo APIs.</description><pubDate>Sat, 23 Apr 2022 00:00:00 GMT</pubDate></item><item><title>How to Integrate Plivo Tasks into a Tray Workflow</title><link>https://www.plivo.com/blog/how-to-integrate-plivo-tasks-into-tray-workflow/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-integrate-plivo-tasks-into-tray-workflow/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 22 Apr 2022 00:00:00 GMT</pubDate></item><item><title>How to Turn Liquid into Communications Gold</title><link>https://www.plivo.com/blog/using-phlo-with-liquid-templating/</link><guid isPermaLink="true">https://www.plivo.com/blog/using-phlo-with-liquid-templating/</guid><description>How to use Liquid template elements to pass dynamic payloads to PHLO</description><pubDate>Fri, 08 Apr 2022 00:00:00 GMT</pubDate></item><item><title>How to Integrate Plivo with EngageBay to Send SMS Messages or Make Calls to EngageBay Contacts</title><link>https://www.plivo.com/blog/integrate-plivo-with-engagebay-to-send-sms-or-to-make-calls/</link><guid isPermaLink="true">https://www.plivo.com/blog/integrate-plivo-with-engagebay-to-send-sms-or-to-make-calls/</guid><description>&apos;Engagebay Integration: ​​How to integrate Plivo with EngageBay to send SMS messages or make calls to EngageBay contacts.&apos;</description><pubDate>Mon, 04 Apr 2022 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming MMS Messages in Python with Flask and Plivo</title><link>https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-python/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-receive-and-respond-incoming-mms-messages-in-python/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 30 Mar 2022 00:00:00 GMT</pubDate></item><item><title>Announcing SOC 2 Type 2 Certification: Reinforcing Our Commitment to Security</title><link>https://www.plivo.com/blog/plivo-soc-2-compliance/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-soc-2-compliance/</guid><description>SOC 2 compliance: Plivo has obtained a SOC 2 Type 2 report certifying that we employ the highest level of security when it comes to customer data.</description><pubDate>Wed, 16 Mar 2022 00:00:00 GMT</pubDate></item><item><title>One place to manage every interaction—Plivo’s commitment to the unified Contact Center</title><link>https://www.plivo.com/blog/plivo-commitment-to-contact-center/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-commitment-to-contact-center/</guid><description>Implementing a Contact Center that unifies the agent workflow and simplifies operations is essential to exceeding the needs of the intelligent consumer.</description><pubDate>Tue, 15 Mar 2022 00:00:00 GMT</pubDate></item><item><title>How retail and e-commerce brands can take a cue from healthcare customer service</title><link>https://www.plivo.com/blog/taking-cue-from-healthcare-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/taking-cue-from-healthcare-customer-service/</guid><description>Contact Centers in the healthcare industry offer ample learning opportunities to B2C brands looking to optimize their operation.</description><pubDate>Tue, 15 Mar 2022 00:00:00 GMT</pubDate></item><item><title>How to Send MMS in Java using Plivo&apos;s Messaging API</title><link>https://www.plivo.com/blog/how-to-send-mms-in-java-using-plivo-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-mms-in-java-using-plivo-api/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 14 Mar 2022 00:00:00 GMT</pubDate></item><item><title>Transforming the Contact Center from a reactive resolution dinosaur to business-critical growth driver</title><link>https://www.plivo.com/blog/transforming-the-contact-center-from-a-reactive-resolution-dinosaur-to-business-critical-growth-driver/</link><guid isPermaLink="true">https://www.plivo.com/blog/transforming-the-contact-center-from-a-reactive-resolution-dinosaur-to-business-critical-growth-driver/</guid><description>Transform your Contact Center from a reactive resolution dinosaur to a healthy, business-critical growth driver with these four steps.</description><pubDate>Wed, 09 Mar 2022 00:00:00 GMT</pubDate></item><item><title>How to Connect a Call to a Second Person the Low-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-connect-second-person/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-connect-second-person/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 03 Mar 2022 00:00:00 GMT</pubDate></item><item><title>How to Build a Voice Survey Application the Low-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-a-voice-survey-app/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voice-survey-app/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 28 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How to Build a Voice Alerts Application the Low-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-a-voice-alerts-app/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voice-alerts-app/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 25 Feb 2022 00:00:00 GMT</pubDate></item><item><title>Contact Centre Summit Recap: Keynote by Venky, Founder &amp; CEO, Plivo</title><link>https://www.plivo.com/blog/contact-centre-summit-keynote/</link><guid isPermaLink="true">https://www.plivo.com/blog/contact-centre-summit-keynote/</guid><description>Our CEO, Venky, presented on Wednesday at the Contact Centre Summit Europe about CX transformation and key methods for catching up to the rigid demands of the modern intelligent consumer.</description><pubDate>Thu, 24 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How to Build a Voice Notifications Application the Low-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-a-voice-notification-app/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voice-notification-app/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 22 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How Plivo Maintains Low Latency for Global Connections</title><link>https://www.plivo.com/blog/low-latency-global-connections/</link><guid isPermaLink="true">https://www.plivo.com/blog/low-latency-global-connections/</guid><description>Plivo lowers network latency for faster message delivery and clearer calls by using PoPs colocated at IXP data centers across five continents</description><pubDate>Thu, 17 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How to Build a Voicemail Application the No-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-a-voicemail-box-app/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voicemail-box-app/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 16 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How to Build an Inbound SIP Trunk for Voice Origination Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-an-inbound-sip-trunk-for-voice-origination/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-an-inbound-sip-trunk-for-voice-origination/</guid><description>Learn how to build an inbound SIP trunk for voice origination to enhance your business communications efficiently.</description><pubDate>Mon, 14 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How to Build an SMS Survey Application the Low-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-an-sms-survey-app-the-low-code-way/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-an-sms-survey-app-the-low-code-way/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 11 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How to Build a 2FA Application the Low-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-a-2fa-app-the-low-code-way/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-2fa-app-the-low-code-way/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 09 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your SMS/MMS Application from Zipwhip to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-sms-or-mms-app-from-zipwhip-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-sms-or-mms-app-from-zipwhip-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 09 Feb 2022 00:00:00 GMT</pubDate></item><item><title>New Starter Registration Makes 10DLC Messaging More Affordable</title><link>https://www.plivo.com/blog/starter-10dlc/</link><guid isPermaLink="true">https://www.plivo.com/blog/starter-10dlc/</guid><description>New Starter brands and campaigns let individuals and small businesses enjoy the benefits of 10DLC text messaging at a low cost.</description><pubDate>Tue, 08 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How to Build a Conference Application the No-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-a-conference-app-the-no-code-way/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-conference-app-the-no-code-way/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 03 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How to Build an SMS Alerts Application the Low-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-an-sms-alerts-app-the-low-code-way/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-an-sms-alerts-app-the-low-code-way/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 01 Feb 2022 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your Go SMS Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-go-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-go-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 27 Jan 2022 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your Go Voice Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-go-voice-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-go-voice-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 25 Jan 2022 00:00:00 GMT</pubDate></item><item><title>How to Build a Text Autoresponder the No-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-a-text-autoresponder-the-no-code-way/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-text-autoresponder-the-no-code-way/</guid><description>How to create a text autoresponder without writing a single line of code to respond to incoming messages on your business numbers.</description><pubDate>Mon, 24 Jan 2022 00:00:00 GMT</pubDate></item><item><title>What is MMS Messaging?</title><link>https://www.plivo.com/blog/what-is-mms-messaging/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-mms-messaging/</guid><description>Detailed guide to MMS messaging at Plivo including the difference between SMS and MMS and how to get started.</description><pubDate>Fri, 14 Jan 2022 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your Ruby Voice Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-ruby-voice-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-ruby-voice-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 13 Jan 2022 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your Ruby SMS Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-ruby-sms-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-ruby-sms-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 10 Jan 2022 00:00:00 GMT</pubDate></item><item><title>How to Build a Virtual Assistant App the No-Code Way Using PHLO</title><link>https://www.plivo.com/blog/how-to-build-virtual-assistant-the-no-code-way-using-phlo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-virtual-assistant-the-no-code-way-using-phlo/</guid><description>Create an IVR phone tree that can act as a virtual assistant to manage multiple menus with prerecorded messages and manage call routing.</description><pubDate>Fri, 07 Jan 2022 00:00:00 GMT</pubDate></item><item><title>Guide to Plivo’s Premium Communications Network</title><link>https://www.plivo.com/blog/premium-communications-network/</link><guid isPermaLink="true">https://www.plivo.com/blog/premium-communications-network/</guid><description>Plivo’s Premium Communications Network comprises 1,600+ telecom provider networks and connectivity in 190+ countries. Learn more about Plivo’s infrastructure.</description><pubDate>Wed, 05 Jan 2022 00:00:00 GMT</pubDate></item><item><title>Build Click-to-Call Using PHLO</title><link>https://www.plivo.com/blog/how-to-click-to-call/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-click-to-call/</guid><description>How To Build Click to Call Using PHLO | Implement click-to-Call on your website to enable users to engage with your team using ​JavaScript code via Node.js</description><pubDate>Mon, 03 Jan 2022 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your .NET SMS Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-dotnet-sms-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-dotnet-sms-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 29 Dec 2021 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your .NET Voice Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-dotnet-voice-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-dotnet-voice-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 21 Dec 2021 00:00:00 GMT</pubDate></item><item><title>How to Integrate Auth0 with Plivo for SMS MFA</title><link>https://www.plivo.com/blog/how-to-authenticate-with-auth0/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-authenticate-with-auth0/</guid><description>How to get started using Auth0 for multifactor authentication using Plivo’s SMS API</description><pubDate>Thu, 16 Dec 2021 00:00:00 GMT</pubDate></item><item><title>Plivo Adds Integration with Auth0</title><link>https://www.plivo.com/blog/sms-api-auth0-supported/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-api-auth0-supported/</guid><description>Plivo’s SMS API now supports multifactor authentication via SMS text messages using Auth0</description><pubDate>Tue, 14 Dec 2021 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your Java Voice Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-java-voice-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-java-voice-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 13 Dec 2021 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your Java SMS Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-java-sms-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-java-sms-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 10 Dec 2021 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your Python Voice Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-python-voice-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-python-voice-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 07 Dec 2021 00:00:00 GMT</pubDate></item><item><title>Lessons in CPaaS Leadership: Managing Costs at Scale</title><link>https://www.plivo.com/blog/cpaas-managing-costs/</link><guid isPermaLink="true">https://www.plivo.com/blog/cpaas-managing-costs/</guid><description>Manage costs at scale with Plivo. Lower unit costs than Twilio for voice calls and SMS text messaging.</description><pubDate>Thu, 02 Dec 2021 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your Python SMS Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-python-sms-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-python-sms-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 01 Dec 2021 00:00:00 GMT</pubDate></item><item><title>Deepgram AI Summit — Voice is an Essential Asset for All Companies</title><link>https://www.plivo.com/blog/event-deepgram-ai-voice-summit/</link><guid isPermaLink="true">https://www.plivo.com/blog/event-deepgram-ai-voice-summit/</guid><description>Plivo CEO Venky B joined the Deepgram AI Summit to discuss the importance of voice as an essential asset for companies.</description><pubDate>Mon, 29 Nov 2021 00:00:00 GMT</pubDate></item><item><title>How to Easily Migrate Your PHP Voice Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-php-voice-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-php-voice-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 25 Nov 2021 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your PHP SMS Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-php-sms-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-php-sms-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 24 Nov 2021 00:00:00 GMT</pubDate></item><item><title>10 Best Practices for Customer Communications</title><link>https://www.plivo.com/blog/customer-communications/</link><guid isPermaLink="true">https://www.plivo.com/blog/customer-communications/</guid><description>The foundation of customer communications is “right time, right place, right message.” Learn how to nail it every time with great customer service.</description><pubDate>Thu, 18 Nov 2021 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your Node.js Voice Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-node-voice-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-node-voice-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 18 Nov 2021 00:00:00 GMT</pubDate></item><item><title>How to Migrate Your Node.js SMS Application from Twilio to Plivo</title><link>https://www.plivo.com/blog/how-to-migrate-your-node-sms-application-from-twilio-to-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-migrate-your-node-sms-application-from-twilio-to-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 12 Nov 2021 00:00:00 GMT</pubDate></item><item><title>Plivo wins the Appealie Overall SaaS Award for Development and DevOps</title><link>https://www.plivo.com/blog/award-appealie-saas-2021/</link><guid isPermaLink="true">https://www.plivo.com/blog/award-appealie-saas-2021/</guid><description>Plivo recognized by Appealie with an Overall SaaS Award in the Development and DevOps category.</description><pubDate>Tue, 02 Nov 2021 00:00:00 GMT</pubDate></item><item><title>How to Send Voice OTP Using ASP .NET MVC and Plivo</title><link>https://www.plivo.com/blog/how-to-send-voice-otp-on-phone-call-in-dotnet-using-asp-net-mvc-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-voice-otp-on-phone-call-in-dotnet-using-asp-net-mvc-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 28 Oct 2021 00:00:00 GMT</pubDate></item><item><title>Omnichannel Customer Service: Beyond the Buzzwords</title><link>https://www.plivo.com/blog/omnichannel-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/omnichannel-customer-service/</guid><description>Omnichannel customer service is a strategy that helps businesses to reach a more human level of interaction with customers across multiple channels.</description><pubDate>Thu, 28 Oct 2021 00:00:00 GMT</pubDate></item><item><title>SMS Marketing: The Ultimate Guide (2024)</title><link>https://www.plivo.com/blog/what-is-sms-marketing/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-sms-marketing/</guid><description>SMS marketing outperforms email marketing. Learn how to engage customers through SMS marketing with these seven examples</description><pubDate>Thu, 28 Oct 2021 00:00:00 GMT</pubDate></item><item><title>How to Send Voice OTP on a Phone Call in Ruby Using Rails and Plivo</title><link>https://www.plivo.com/blog/how-to-send-voice-otp-on-phone-call-in-ruby-using-rails-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-voice-otp-on-phone-call-in-ruby-using-rails-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 26 Oct 2021 00:00:00 GMT</pubDate></item><item><title>How to Send Voice OTP on a Phone Call in PHP Using Laravel and Plivo</title><link>https://www.plivo.com/blog/how-to-send-voice-otp-on-phone-call-in-php-using-laravel-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-voice-otp-on-phone-call-in-php-using-laravel-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 21 Oct 2021 00:00:00 GMT</pubDate></item><item><title>How to Send Voice OTP on a Phone Call in Node.js Using Express and Plivo</title><link>https://www.plivo.com/blog/how-to-send-voice-otp-on-phone-call-in-node-using-express-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-voice-otp-on-phone-call-in-node-using-express-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 20 Oct 2021 00:00:00 GMT</pubDate></item><item><title>Plivo Survey Reveals Holiday Shoppers Want to Receive Communications from Retailers</title><link>https://www.plivo.com/blog/press-release-holiday-shopping-survey/</link><guid isPermaLink="true">https://www.plivo.com/blog/press-release-holiday-shopping-survey/</guid><description>Press release on Plivo Holiday Shopping Communications Survey reveals consumer preferences for communications with retailers: SMS text messages, email, and more</description><pubDate>Tue, 12 Oct 2021 00:00:00 GMT</pubDate></item><item><title>Happy holiday shopping with SMS from Plivo</title><link>https://www.plivo.com/blog/sms-notifications-holiday-shopping/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-notifications-holiday-shopping/</guid><description>A new Harris Poll shows that holiday shoppers are open to receiving SMS text messages from retailers.</description><pubDate>Mon, 11 Oct 2021 00:00:00 GMT</pubDate></item><item><title>Introducing Contacto: Omnichannel Customer Service with a Human Touch</title><link>https://www.plivo.com/blog/contacto-omnichannel-contact-center/</link><guid isPermaLink="true">https://www.plivo.com/blog/contacto-omnichannel-contact-center/</guid><description>Contacto is a new omnichannel contact center application that businesses can embed directly into an application or website</description><pubDate>Wed, 06 Oct 2021 00:00:00 GMT</pubDate></item><item><title>Introducing Contacto: Omnichannel Customer Service with a Human Touch</title><link>https://www.plivo.com/blog/introducing-omnichannel-contact-center/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-omnichannel-contact-center/</guid><description>Introducing Contacto, a mobile-first omnichannel contact center for consumer-facing businesses. Uplevel your B2C customer service - Learn more today.</description><pubDate>Wed, 06 Oct 2021 00:00:00 GMT</pubDate></item><item><title>Plivo Launches Contacto to Deliver Omnichannel Customer Service with a Human Touch</title><link>https://www.plivo.com/blog/plivo-launches-contacto-deliver-omnichannel-customer-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-launches-contacto-deliver-omnichannel-customer-service/</guid><description>Plivo CX, a new contact center as a service, delivers a human experience at scale with omnichannel, mobile-first customer interactions.</description><pubDate>Wed, 06 Oct 2021 00:00:00 GMT</pubDate></item><item><title>How to Send Voice OTP on a Phone Call in Python Using Flask and Plivo</title><link>https://www.plivo.com/blog/how-to-send-voice-otp-on-phone-call-in-python-using-flask-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-send-voice-otp-on-phone-call-in-python-using-flask-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 04 Oct 2021 00:00:00 GMT</pubDate></item><item><title>How to Add Two-Factor Authentication to a Ruby Application with Plivo</title><link>https://www.plivo.com/blog/how-to-add-two-factor-authentication-to-a-ruby-application-with-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-add-two-factor-authentication-to-a-ruby-application-with-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 28 Sep 2021 00:00:00 GMT</pubDate></item><item><title>How to Add Two-Factor Authentication to a Dotnet Application with Plivo</title><link>https://www.plivo.com/blog/how-to-add-two-factor-authentication-to-a-dotnet-application-with-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-add-two-factor-authentication-to-a-dotnet-application-with-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 24 Sep 2021 00:00:00 GMT</pubDate></item><item><title>What is SMS? A Complete Guide to Building Better Customer Relationships via Text Messaging</title><link>https://www.plivo.com/blog/what-is-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-sms/</guid><description>Learn about the different types of SMS and what they mean for your business, including how to engage customers through text messaging.</description><pubDate>Thu, 23 Sep 2021 00:00:00 GMT</pubDate></item><item><title>How to Add Two-Factor Authentication to a Node.js Application with Plivo</title><link>https://www.plivo.com/blog/how-to-add-two-factor-authentication-to-a-node-application-with-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-add-two-factor-authentication-to-a-node-application-with-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 22 Sep 2021 00:00:00 GMT</pubDate></item><item><title>How to Add Two-Factor Authentication to a PHP Application with Plivo</title><link>https://www.plivo.com/blog/how-to-add-two-factor-authentication-to-a-php-application-with-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-add-two-factor-authentication-to-a-php-application-with-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 17 Sep 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Voice-controlled Virtual Assistant (IVR) in Go with Gin and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-go-with-gin-gonic-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-go-with-gin-gonic-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 14 Sep 2021 00:00:00 GMT</pubDate></item><item><title>Transparent pay-as-you-go pricing puts Plivo on top</title><link>https://www.plivo.com/blog/pay-as-you-go-pricing/</link><guid isPermaLink="true">https://www.plivo.com/blog/pay-as-you-go-pricing/</guid><description>Pay-as-you-go pricing is a key Plivo advantage. Compare our pricing page and Twilio’s and see how much you can save.</description><pubDate>Tue, 14 Sep 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Call Forwarding App in Go with Gin-Gonic and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-go-using-gin-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-go-using-gin-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 09 Sep 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Voice-controlled Virtual Assistant (IVR) in Ruby Using Rails and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-ruby-using-rails-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-ruby-using-rails-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 07 Sep 2021 00:00:00 GMT</pubDate></item><item><title>Go back to school with SMS from Plivo</title><link>https://www.plivo.com/blog/sms-notifications-back-to-school/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-notifications-back-to-school/</guid><description>A new Harris Poll shows that back-to-school shoppers are open to receiving SMS text messages from retailers.</description><pubDate>Fri, 03 Sep 2021 00:00:00 GMT</pubDate></item><item><title>Plivo Research Reveals Shopper Communication Preferences for Back to School</title><link>https://www.plivo.com/blog/survey-retail-communications-back-to-school/</link><guid isPermaLink="true">https://www.plivo.com/blog/survey-retail-communications-back-to-school/</guid><description>A Plivo-commissioned poll finds back-to-school shoppers welcome communications from retailers, especially via email and text messaging.</description><pubDate>Thu, 02 Sep 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Call Forwarding App in Ruby Using Rails and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-ruby-using-rails-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-ruby-using-rails-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 30 Aug 2021 00:00:00 GMT</pubDate></item><item><title>How to Add Two-Factor Authentication to a Python Flask Application with Plivo</title><link>https://www.plivo.com/blog/how-to-add-two-factor-authentication-to-a-python-flask-application-with-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-add-two-factor-authentication-to-a-python-flask-application-with-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 26 Aug 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Voice-controlled Virtual Assistant (IVR) in Java Using Spring Boot and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-java-using-spring-boot-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-java-using-spring-boot-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 24 Aug 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Call Forwarding App in .NET with ASP.NET MVC and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-dotnet-with-asp-dotnet-mvc-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-dotnet-with-asp-dotnet-mvc-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 19 Aug 2021 00:00:00 GMT</pubDate></item><item><title>Use IVR to improve customer experience</title><link>https://www.plivo.com/blog/ivr-customer-experience/</link><guid isPermaLink="true">https://www.plivo.com/blog/ivr-customer-experience/</guid><description>Interactive voice response (IVR) systems can help you provide customers and callers with great customer service.</description><pubDate>Wed, 18 Aug 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Voice-controlled Virtual Assistant (IVR) in Python Using Flask and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-python-using-flask-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-python-using-flask-and-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 17 Aug 2021 00:00:00 GMT</pubDate></item><item><title>How to Send MMS in Python Using Plivo&apos;s Messaging API</title><link>https://www.plivo.com/blog/send-mms-in-python/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-mms-in-python/</guid><description>SMS API | Plivo | You can get started to send MMS, receive MMS, forward MMS, etc. using Python programming language.</description><pubDate>Thu, 12 Aug 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Call Forwarding App in Java Using Spring Boot and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-java-using-spring-boot-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-java-using-spring-boot-and-plivo/</guid><description>Voice API | Plivo | You can get started to build a Call Forwarding App in Java Using Spring Boot and Plivo</description><pubDate>Mon, 09 Aug 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Voice-controlled Virtual Assistant (IVR) in .NET with ASP.NET MVC and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-dotnet-using-asp-dotnet-mvc-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-dotnet-using-asp-dotnet-mvc-and-plivo/</guid><description>Voice API | Plivo | You can get started to build a Voice-controlled Virtual Assistant (IVR) in .NET with ASP.NET MVC and Plivo</description><pubDate>Thu, 05 Aug 2021 00:00:00 GMT</pubDate></item><item><title>Lessons in CPaaS Leadership: Feature Parity Empowers Twilio Migration</title><link>https://www.plivo.com/blog/cpaas-twilio-feature-parity/</link><guid isPermaLink="true">https://www.plivo.com/blog/cpaas-twilio-feature-parity/</guid><description>Plivo offers feature parity with Twilio APIs for 2FA, IVR, reminders, alerts, notifications, click to call, call forwarding, call tracking, and call routing.</description><pubDate>Mon, 02 Aug 2021 00:00:00 GMT</pubDate></item><item><title>How to Send MMS in PHP Using Plivo’s Messaging API</title><link>https://www.plivo.com/blog/send-mms-in-php/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-mms-in-php/</guid><description>SMS API | Plivo | You can get started sending and receiving MMS messages using PHP.</description><pubDate>Thu, 29 Jul 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Call Forwarding App in Python Using Flask and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-python-using-flask-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-python-using-flask-and-plivo/</guid><description>Voice API | Plivo | You can get started to build a Call Forwarding App in Python Using Flask and Plivo</description><pubDate>Mon, 26 Jul 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Voice-controlled Virtual Assistant (IVR) in Node.js Using Express.js and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-node-using-expressjs-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-node-using-expressjs-and-plivo/</guid><description>Voice API | Plivo | You can get started to build a Voice-controlled Virtual Assistant (IVR) in Node.js Using Express.js and Plivo</description><pubDate>Thu, 22 Jul 2021 00:00:00 GMT</pubDate></item><item><title>Best Practices for SMS Notifications</title><link>https://www.plivo.com/blog/best-practices-sms-notifications/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-practices-sms-notifications/</guid><description>Tips and best practices for SMS notifications that can help your business use text messaging more effectively.</description><pubDate>Wed, 21 Jul 2021 00:00:00 GMT</pubDate></item><item><title>Plivo Wins TMC 2021 Communications Solutions Products of the Year Award</title><link>https://www.plivo.com/blog/award-tmc-2021/</link><guid isPermaLink="true">https://www.plivo.com/blog/award-tmc-2021/</guid><description>TMC names Plivo a 2021 Communications Solutions Product of the Year.</description><pubDate>Tue, 20 Jul 2021 00:00:00 GMT</pubDate></item><item><title>SMS and Voice API Features to Look for in a Twilio Alternative</title><link>https://www.plivo.com/blog/sms-voice-api-features-to-look-for-in-a-twilio-alternative/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-voice-api-features-to-look-for-in-a-twilio-alternative/</guid><description>Twilio may be the best-known name for SMS and voice APIs, but strong Twilio alternatives offer better quality, reach, pricing, and support.</description><pubDate>Mon, 19 Jul 2021 00:00:00 GMT</pubDate></item><item><title>Announcing the Plivo APIs Postman Collection</title><link>https://www.plivo.com/blog/announcing-the-plivo-apis-postman-collection/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-the-plivo-apis-postman-collection/</guid><description>Voice API | Plivo | You can get started with the Plivo APIs Postman Collection</description><pubDate>Thu, 08 Jul 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Voice-Controlled Virtual Assistant (IVR) in PHP Using Laravel and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-php-using-laravel-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-voice-controlled-ivr-in-php-using-laravel-and-plivo/</guid><description>Voice API | Plivo | You can get started to build a Voice-Controlled Virtual Assistant (IVR) in PHP Using Laravel and Plivo</description><pubDate>Tue, 06 Jul 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Call Forwarding App in Node.js Using Express.js and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-node-using-expressjs-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-node-using-expressjs-and-plivo/</guid><description>Voice API | Plivo | You can get started to build a Call forwarding app in Node.js Using Express.js and Plivo</description><pubDate>Thu, 01 Jul 2021 00:00:00 GMT</pubDate></item><item><title>New Plivo Voice Pricing Based on Network Group Levels</title><link>https://www.plivo.com/blog/voice-network-group-pricing/</link><guid isPermaLink="true">https://www.plivo.com/blog/voice-network-group-pricing/</guid><description>By moving to a “network group level” pricing structure for voice outbound to all countries Plivo has simplified our Voice API pricing.</description><pubDate>Thu, 01 Jul 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive a Phone Call in Go with Gin and Plivo</title><link>https://www.plivo.com/blog/receive-phone-call-go-gin-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-phone-call-go-gin-plivo/</guid><description>Voice API | Plivo | You can get started to Receive a Phone Call in Go with Gin and Plivo.</description><pubDate>Mon, 28 Jun 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming SMS Messages in Go with Gin and Plivo</title><link>https://www.plivo.com/blog/receive-respond-sms-go-gin-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-respond-sms-go-gin-plivo/</guid><description>SMS API | Plivo | You can get started receiving and responding to incoming SMS Messages in Go with Gin and Plivo.</description><pubDate>Thu, 24 Jun 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive a Phone Call in .NET with ASP.NET MVC and Plivo</title><link>https://www.plivo.com/blog/receive-phone-call-asp-dotnet-mvc-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-phone-call-asp-dotnet-mvc-plivo/</guid><description>Voice API | Plivo | You can get started to Receive a Phone Call in .NET with ASP.NET MVC and Plivo.</description><pubDate>Mon, 21 Jun 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Call Forwarding App in PHP Using Laravel and Plivo</title><link>https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-php-using-laravel-and-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-build-a-call-forwarding-app-in-php-using-laravel-and-plivo/</guid><description>Voice API | Plivo | You can get started to build a Call Forwarding App in PHP Using Laravel and Plivo</description><pubDate>Sun, 20 Jun 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming SMS Messages in .NET with ASP.NET MVC and Plivo</title><link>https://www.plivo.com/blog/receive-respond-sms-asp-dotnet-mvc-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-respond-sms-asp-dotnet-mvc-plivo/</guid><description>SMS API | Plivo | You can get started to Receive and Respond to Incoming SMS Messages in .NET with ASP.NET MVC and Plivo.</description><pubDate>Thu, 17 Jun 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive a Phone Call in Java with Spring Boot and Plivo</title><link>https://www.plivo.com/blog/receive-phone-call-java-spring-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-phone-call-java-spring-plivo/</guid><description>Voice API | Plivo | You can get started to Receive a Phone Call in Java with Spring Boot and Plivo.</description><pubDate>Mon, 14 Jun 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming SMS Messages in Java with Spring Boot and Plivo</title><link>https://www.plivo.com/blog/receive-respond-sms-java-spring-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-respond-sms-java-spring-plivo/</guid><description>SMS API | Plivo | You can get started to Receive and Respond to Incoming SMS Messages in Java with Spring Boot and Plivo.</description><pubDate>Fri, 11 Jun 2021 00:00:00 GMT</pubDate></item><item><title>SMS: The Best Channel for Marketing</title><link>https://www.plivo.com/blog/sms-for-marketing/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-for-marketing/</guid><description>For marketing communications, SMS text messaging provides the best combination of low cost, high immediacy, and almost universal reach.</description><pubDate>Tue, 08 Jun 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive a Phone Call in Node.js with Express.js and Plivo</title><link>https://www.plivo.com/blog/receive-phone-call-node-expressjs-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-phone-call-node-expressjs-plivo/</guid><description>Voice API | Plivo | You can get started to Receive a Phone Call in Node.js with Express.js and Plivo.</description><pubDate>Mon, 07 Jun 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming SMS Messages in Node.js with Express.js and Plivo</title><link>https://www.plivo.com/blog/receive-respond-sms-node-expressjs-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-respond-sms-node-expressjs-plivo/</guid><description>SMS API | Plivo | You can get started to Receive and Respond to Incoming SMS Messages in Node.js with Express.js and Plivo.</description><pubDate>Fri, 04 Jun 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive a Phone Call in PHP with Laravel and Plivo</title><link>https://www.plivo.com/blog/receive-phone-call-php-laravel-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-phone-call-php-laravel-plivo/</guid><description>Voice API | Plivo | You can get started to Receive a Phone Call in PHP with Laravel and Plivo.</description><pubDate>Thu, 03 Jun 2021 00:00:00 GMT</pubDate></item><item><title>Get ready to be STIRred and SHAKEN</title><link>https://www.plivo.com/blog/stir-shaken-preview/</link><guid isPermaLink="true">https://www.plivo.com/blog/stir-shaken-preview/</guid><description>STIR/SHAKEN goes into effect June 30. Here’s how Plivo will handle attestation and sign outbound calls as either Verified or Not Verified.</description><pubDate>Mon, 31 May 2021 00:00:00 GMT</pubDate></item><item><title>How to Make and Receive Phones Call Using Plivo’s Voice API and .NET</title><link>https://www.plivo.com/blog/make-phone-calls-in-dotnet/</link><guid isPermaLink="true">https://www.plivo.com/blog/make-phone-calls-in-dotnet/</guid><description>How to make and receive outgoing and incoming voice calls using .NET with the Plivo Voice API.</description><pubDate>Sat, 29 May 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming SMS Messages in PHP with Laravel and Plivo</title><link>https://www.plivo.com/blog/receive-respond-sms-php-laravel-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-respond-sms-php-laravel-plivo/</guid><description>SMS API | Plivo | You can get started to Receive and Respond to Incoming SMS Messages in PHP with Laravel and Plivo.</description><pubDate>Fri, 28 May 2021 00:00:00 GMT</pubDate></item><item><title>How IVR Systems Can Enhance Your Contact Center Customer Service</title><link>https://www.plivo.com/blog/ivr-for-contact-centers/</link><guid isPermaLink="true">https://www.plivo.com/blog/ivr-for-contact-centers/</guid><description>IVR systems helps contact centers by providing increased operational efficiency, stronger brand image, and better customer insights.</description><pubDate>Tue, 25 May 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive a Phone Call in Ruby with Rails and Plivo</title><link>https://www.plivo.com/blog/receive-phone-call-ruby-rails-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-phone-call-ruby-rails-plivo/</guid><description>Voice API | Plivo | You can get started to Receive a Phone Call in Ruby with Rails and Plivo.</description><pubDate>Tue, 25 May 2021 00:00:00 GMT</pubDate></item><item><title>4 Ways Retailers Can Leverage MMS for a Better Customer Experience</title><link>https://www.plivo.com/blog/mms-for-retail/</link><guid isPermaLink="true">https://www.plivo.com/blog/mms-for-retail/</guid><description>Four ways retailers can leverage MMS for a better customer experience: coupons and promotions, personal shopping, product registration, branded messaging</description><pubDate>Mon, 24 May 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming SMS Messages in Ruby with Rails and Plivo</title><link>https://www.plivo.com/blog/receive-respond-sms-ruby-rails-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-respond-sms-ruby-rails-plivo/</guid><description>SMS API | Plivo | You can get started to Receive and Respond to Incoming SMS Messages in Ruby with Rails and Plivo.</description><pubDate>Thu, 20 May 2021 00:00:00 GMT</pubDate></item><item><title>How to Send MMS in Node.js using Plivo&apos;s Messaging API</title><link>https://www.plivo.com/blog/send-mms-in-node/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-mms-in-node/</guid><description>SMS API | Plivo | You can get started to send MMS, receive MMS, forward MMS, etc. using Node.js programming language.</description><pubDate>Mon, 17 May 2021 00:00:00 GMT</pubDate></item><item><title>Your Guide to Getting Started with SMS Marketing</title><link>https://www.plivo.com/blog/guide-for-getting-started-with-sms-marketing-strategy/</link><guid isPermaLink="true">https://www.plivo.com/blog/guide-for-getting-started-with-sms-marketing-strategy/</guid><description>You’re probably wondering how to reach your customers, no matter where they are. Enter SMS marketing. Here’s how to build a Grade A SMS marketing strategy.</description><pubDate>Thu, 13 May 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive a Phone Call in Python with Flask and Plivo</title><link>https://www.plivo.com/blog/receive-phone-call-python-flask-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-phone-call-python-flask-plivo/</guid><description>Voice API | Plivo | You can get started to Receive a Phone Call in Python with Flask and Plivo.</description><pubDate>Tue, 11 May 2021 00:00:00 GMT</pubDate></item><item><title>How to Receive and Respond to Incoming SMS Messages in Python with Flask and Plivo</title><link>https://www.plivo.com/blog/receive-respond-sms-python-flask-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/receive-respond-sms-python-flask-plivo/</guid><description>SMS API | Plivo | You can get started to Receive and Respond to Incoming SMS Messages in Python with Flask and Plivo.</description><pubDate>Thu, 06 May 2021 00:00:00 GMT</pubDate></item><item><title>Infrastructure Ensures Fastest Delivery for Time-Sensitive Notifications</title><link>https://www.plivo.com/blog/sms-notifications-immediacy/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-notifications-immediacy/</guid><description>SMS notifications let you put important information in front of customers and prospects more quickly and more reliably than other communications channels.</description><pubDate>Wed, 05 May 2021 00:00:00 GMT</pubDate></item><item><title>Reach Customers in 190+ Countries with Plivo Alerts and Notifications</title><link>https://www.plivo.com/blog/sms-notifications-global-reach/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-notifications-global-reach/</guid><description>SMS notifications have the best reach of all the channels businesses have available to communicate with customers and prospects.</description><pubDate>Tue, 04 May 2021 00:00:00 GMT</pubDate></item><item><title>How to Build a Call Forwarding App the No-Code Way Using PHLO</title><link>https://www.plivo.com/blog/build-call-forwarding-app-no-code-way-using-phlo/</link><guid isPermaLink="true">https://www.plivo.com/blog/build-call-forwarding-app-no-code-way-using-phlo/</guid><description>PHLO | Plivo | You can get started to Build a Call Forwarding App the No-Code Way Using PHLO.</description><pubDate>Fri, 30 Apr 2021 00:00:00 GMT</pubDate></item><item><title>Plivo Is Simple By Design</title><link>https://www.plivo.com/blog/communications-simplified/</link><guid isPermaLink="true">https://www.plivo.com/blog/communications-simplified/</guid><description>Plivo’s cloud communications platform is simple to use, well documented, and fully supported. Our APIs make it easy to build complex applications.</description><pubDate>Thu, 29 Apr 2021 00:00:00 GMT</pubDate></item><item><title>How to Write a Cloud Function to Send SMS in Node.js and Plivo’s SMS API</title><link>https://www.plivo.com/blog/write-cloud-function-to-send-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/write-cloud-function-to-send-sms/</guid><description>SMS API | Plivo | You can get started to Write a Cloud Function to Send SMS in Node.js and Plivo’s SMS API.</description><pubDate>Wed, 28 Apr 2021 00:00:00 GMT</pubDate></item><item><title>Plivo’s Latest Safeguards Against Telecom Fraud and Spam</title><link>https://www.plivo.com/blog/fighting-telecom-fraud-and-spam/</link><guid isPermaLink="true">https://www.plivo.com/blog/fighting-telecom-fraud-and-spam/</guid><description>Plivo is taking new measures to let our customers improve the trust their customers have in them, via STIR/SHAKEN, Google Verified services, and 10DLC.</description><pubDate>Mon, 26 Apr 2021 00:00:00 GMT</pubDate></item><item><title>Introducing Multiparty Calls with Plivo</title><link>https://www.plivo.com/blog/voice-multiparty-calls/</link><guid isPermaLink="true">https://www.plivo.com/blog/voice-multiparty-calls/</guid><description>Plivo introduces a new multiparty call component, now available in public beta.</description><pubDate>Tue, 20 Apr 2021 00:00:00 GMT</pubDate></item><item><title>How to Prepare for Post-Pandemic Changes in Business Communications</title><link>https://www.plivo.com/blog/cpaas-business-communications-post-pandemic/</link><guid isPermaLink="true">https://www.plivo.com/blog/cpaas-business-communications-post-pandemic/</guid><description>Get tips on how a CPaaS can help your business meet today’s customers’ changing communication expectations.</description><pubDate>Mon, 12 Apr 2021 00:00:00 GMT</pubDate></item><item><title>A Guide to Sender IDs: Why They’re Important and How to Use Them</title><link>https://www.plivo.com/blog/guide-to-sender-ids-and-how-to-use-them/</link><guid isPermaLink="true">https://www.plivo.com/blog/guide-to-sender-ids-and-how-to-use-them/</guid><description>Sender ID Number: Sender ID is the name or number of the sender of an SMS message. Here’s everything you need to know to get started with your SMS campaigns.</description><pubDate>Fri, 09 Apr 2021 00:00:00 GMT</pubDate></item><item><title>How to Make and Receive Phone Calls Using Plivo’s Voice API and Go</title><link>https://www.plivo.com/blog/make-phone-calls-in-go/</link><guid isPermaLink="true">https://www.plivo.com/blog/make-phone-calls-in-go/</guid><description>How to make and receive outgoing and incoming voice calls using Go with the Plivo Voice API.</description><pubDate>Thu, 08 Apr 2021 00:00:00 GMT</pubDate></item><item><title>Overcome SMS Messaging Roadblocks with an SMS API Platform</title><link>https://www.plivo.com/blog/how-to-overcome-messaging-issues-with-sms-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-overcome-messaging-issues-with-sms-api/</guid><description>If you’re not using an SMS API provider, delivering messages to your customers is like a bad game of telephone. Here’s how to overcome your comms roadblocks.</description><pubDate>Tue, 06 Apr 2021 00:00:00 GMT</pubDate></item><item><title>How to Send and Receive SMS Messages Using Go and Plivo’s Messaging API</title><link>https://www.plivo.com/blog/send-sms-in-go/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-sms-in-go/</guid><description>Get started with Plivo’s SMS API and Python to send and receive SMS text messages.</description><pubDate>Thu, 01 Apr 2021 00:00:00 GMT</pubDate></item><item><title>How to Send and Receive SMS Messages Using .NET and Plivo&apos;s Messaging API</title><link>https://www.plivo.com/blog/send-sms-in-dotnet/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-sms-in-dotnet/</guid><description>Get started with Plivo’s SMS API and .NET to send and receive SMS text messages.</description><pubDate>Thu, 25 Mar 2021 00:00:00 GMT</pubDate></item><item><title>Use Adaptive Elements in Plivo’s Powerpack</title><link>https://www.plivo.com/blog/sms-powerpack-adaptive-elements/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-powerpack-adaptive-elements/</guid><description>Powerpack lets Plivo scale sending SMS messages and provides adaptive elements like Sticky Sender, Local Connect, Smart Encoding, and Automatic Fallback.</description><pubDate>Tue, 23 Mar 2021 00:00:00 GMT</pubDate></item><item><title>How to Make and Receive Phone Calls Using PHLO and Node.js</title><link>https://www.plivo.com/blog/make-phone-calls-in-node-phlo/</link><guid isPermaLink="true">https://www.plivo.com/blog/make-phone-calls-in-node-phlo/</guid><description>How to make and receive outgoing and incoming voice calls using Node.js with the Plivo Voice API.</description><pubDate>Mon, 22 Mar 2021 00:00:00 GMT</pubDate></item><item><title>How to Evaluate an SMS API Provider</title><link>https://www.plivo.com/blog/how-to-evaluate-sms-api-platform/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-evaluate-sms-api-platform/</guid><description>Consider these criteria when you evaluate which cloud communications platform should be your SMS API provider.</description><pubDate>Wed, 17 Mar 2021 00:00:00 GMT</pubDate></item><item><title>Take A Multivendor Approach To 2FA</title><link>https://www.plivo.com/blog/multivendor-2fa/</link><guid isPermaLink="true">https://www.plivo.com/blog/multivendor-2fa/</guid><description>Why and how you should take a multivendor approach to two-factor authentication. Use a second vendor to add fault tolerance to your critical 2FA process.</description><pubDate>Tue, 16 Mar 2021 00:00:00 GMT</pubDate></item><item><title>How to Send and Receive SMS in Node.js and Express.js Using Plivo&apos;s SMS API</title><link>https://www.plivo.com/blog/send-sms-in-node-express/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-sms-in-node-express/</guid><description>Get started with Plivo’ SMS API, Node.js, and Express.js to send and receive SMS text messages.</description><pubDate>Mon, 15 Mar 2021 00:00:00 GMT</pubDate></item><item><title>Two CPaaS Platforms Are Better than One</title><link>https://www.plivo.com/blog/multivendor-cpaas-advantages/</link><guid isPermaLink="true">https://www.plivo.com/blog/multivendor-cpaas-advantages/</guid><description>You can use a second cloud communications platform to ensure uptime, balance traffic loads, and reduce your total cost of ownership (TCO).</description><pubDate>Thu, 11 Mar 2021 00:00:00 GMT</pubDate></item><item><title>How to Make and Receive Phone Calls Using Plivo’s Voice API and PHP</title><link>https://www.plivo.com/blog/make-phone-calls-in-php/</link><guid isPermaLink="true">https://www.plivo.com/blog/make-phone-calls-in-php/</guid><description>How to make and receive outgoing and incoming voice calls using PHP with the Plivo Voice API.</description><pubDate>Thu, 04 Mar 2021 00:00:00 GMT</pubDate></item><item><title>Lessons in CPaaS Leadership: Reliability Rules</title><link>https://www.plivo.com/blog/cpaas-reliability-features/</link><guid isPermaLink="true">https://www.plivo.com/blog/cpaas-reliability-features/</guid><description>CPaaS Lessons: How Plivo builds reliability into its cloud communication platform.</description><pubDate>Fri, 26 Feb 2021 00:00:00 GMT</pubDate></item><item><title>Announcing Configurable Callback Retries for Voice</title><link>https://www.plivo.com/blog/configurable-callback-retries/</link><guid isPermaLink="true">https://www.plivo.com/blog/configurable-callback-retries/</guid><description>Override default connection settings for Plivo’s Voice API to fit your needs with the configurable callback retries feature.</description><pubDate>Wed, 24 Feb 2021 00:00:00 GMT</pubDate></item><item><title>How to Send and Receive SMS Messages in PHP Using Plivo’s SMS API</title><link>https://www.plivo.com/blog/send-sms-in-php/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-sms-in-php/</guid><description>Get started with Plivo’s SMS API and PHP to send and receive SMS text messages.</description><pubDate>Wed, 24 Feb 2021 00:00:00 GMT</pubDate></item><item><title>How to Make and Receive Phone Calls Using Plivo’s Voice API and Ruby</title><link>https://www.plivo.com/blog/make-phone-calls-in-ruby/</link><guid isPermaLink="true">https://www.plivo.com/blog/make-phone-calls-in-ruby/</guid><description>How to make and receive outgoing and incoming voice calls using Ruby with the Plivo Voice API.</description><pubDate>Fri, 19 Feb 2021 00:00:00 GMT</pubDate></item><item><title>Plivo Is the Momentum Leader in G2 Cloud Communication Platforms Grid</title><link>https://www.plivo.com/blog/press-release-g2-momentum-leader/</link><guid isPermaLink="true">https://www.plivo.com/blog/press-release-g2-momentum-leader/</guid><description>Plivo is the Momentum Leader in G2 Cloud Communication Platforms Grid</description><pubDate>Thu, 18 Feb 2021 00:00:00 GMT</pubDate></item><item><title>How to Make and Receive Phone Calls Using Plivo’s Voice API and Java</title><link>https://www.plivo.com/blog/make-phone-calls-in-java/</link><guid isPermaLink="true">https://www.plivo.com/blog/make-phone-calls-in-java/</guid><description>How to make and receive outgoing and incoming voice calls using Java with the Plivo Voice API.</description><pubDate>Fri, 12 Feb 2021 00:00:00 GMT</pubDate></item><item><title>Announcing Open Source Licensing for Plivo’s Browser SDK</title><link>https://www.plivo.com/blog/browser-sdk-open-source/</link><guid isPermaLink="true">https://www.plivo.com/blog/browser-sdk-open-source/</guid><description>Plivo’s Browser SDK is available to developers under an open source Apache 2.0 license (APLv2).</description><pubDate>Thu, 11 Feb 2021 00:00:00 GMT</pubDate></item><item><title>How to Make and Receive Phone Calls Using Plivo’s Voice API and Python</title><link>https://www.plivo.com/blog/make-phone-calls-in-python/</link><guid isPermaLink="true">https://www.plivo.com/blog/make-phone-calls-in-python/</guid><description>How to make and receive outgoing and incoming voice calls using Python with the Plivo Voice API.</description><pubDate>Thu, 04 Feb 2021 00:00:00 GMT</pubDate></item><item><title>What is Google Verified SMS?</title><link>https://www.plivo.com/blog/google-verified-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/google-verified-sms/</guid><description>Google Verified SMS adds sender verification and branding to business SMS messages so recipients can trust incoming messages at a glance.</description><pubDate>Mon, 01 Feb 2021 00:00:00 GMT</pubDate></item><item><title>SMS Best Practices for Today’s Mobile-First World</title><link>https://www.plivo.com/blog/sms-api-best-practices/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-api-best-practices/</guid><description>Use these SMS best practices so you can focus on message content that captures your recipients’ attention and not on debugging delivery failures.</description><pubDate>Fri, 29 Jan 2021 00:00:00 GMT</pubDate></item><item><title>How to Send SMS in Ruby Using Plivo’s SMS API</title><link>https://www.plivo.com/blog/send-sms-in-ruby/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-sms-in-ruby/</guid><description>Get started sending, receiving, and forwarding SMS text messages using Plivo’s messaging API platform and the Ruby programming language.</description><pubDate>Wed, 20 Jan 2021 00:00:00 GMT</pubDate></item><item><title>Lessons in CPaaS Technology Leadership — How Plivo Takes Care of Our Customers</title><link>https://www.plivo.com/blog/cpaas-technology-lessons-support/</link><guid isPermaLink="true">https://www.plivo.com/blog/cpaas-technology-lessons-support/</guid><description>Support you can count on from one of the few CPaaS providers offering technical support on a one-on-one, per-customer basis.</description><pubDate>Wed, 13 Jan 2021 00:00:00 GMT</pubDate></item><item><title>Origin-Based Pricing for Outbound Calls on Plivo’s Voice API and SIP Trunking</title><link>https://www.plivo.com/blog/origin-based-pricing-voice-sip-trunking/</link><guid isPermaLink="true">https://www.plivo.com/blog/origin-based-pricing-voice-sip-trunking/</guid><description>Introducing origin-based pricing for our Voice API and SIP Trunking. Get lower rates on select calls originating from Europe.</description><pubDate>Mon, 11 Jan 2021 00:00:00 GMT</pubDate></item><item><title>How to Send and Receive SMS Messages Using Python and Plivo’s Messaging API</title><link>https://www.plivo.com/blog/send-sms-in-python/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-sms-in-python/</guid><description>Discover how to get started with Plivo’s SMS API and Python to easily send and receive SMS text messages.</description><pubDate>Fri, 08 Jan 2021 00:00:00 GMT</pubDate></item><item><title>Connectivity and Communications for Better Customer Experience in 2021</title><link>https://www.plivo.com/blog/cpaas-better-customer-experiences/</link><guid isPermaLink="true">https://www.plivo.com/blog/cpaas-better-customer-experiences/</guid><description>A CPaaS can help businesses create better experiences and drive loyalty in the upcoming year.</description><pubDate>Wed, 23 Dec 2020 00:00:00 GMT</pubDate></item><item><title>Improve Conversions with Multichannel 2FA</title><link>https://www.plivo.com/blog/multi-channel-two-factor-authentication/</link><guid isPermaLink="true">https://www.plivo.com/blog/multi-channel-two-factor-authentication/</guid><description>Multichannel two-factor authentication offers superior reliability and seamless customer experience, and guarantees high delivery rates across the globe.</description><pubDate>Tue, 22 Dec 2020 00:00:00 GMT</pubDate></item><item><title>How to Send and Receive SMS Messages in Java Using Plivo’s SMS API</title><link>https://www.plivo.com/blog/send-sms-in-java/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-sms-in-java/</guid><description>Get started with Plivo’s SMS API and Java to send and receive SMS text messages.</description><pubDate>Mon, 14 Dec 2020 00:00:00 GMT</pubDate></item><item><title>What is Two-Factor Authentication (2FA)?</title><link>https://www.plivo.com/blog/what-is-two-factor-authentication-2fa/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-is-two-factor-authentication-2fa/</guid><description>Plivo’s two-factor authentication offering is a reliable, scalable phone number authentication solution in a single API.</description><pubDate>Tue, 08 Dec 2020 00:00:00 GMT</pubDate></item><item><title>Announcing Secure Trunking on Outbound Trunks</title><link>https://www.plivo.com/blog/secure-outbound-sip-trunking/</link><guid isPermaLink="true">https://www.plivo.com/blog/secure-outbound-sip-trunking/</guid><description>Secure SIP trunking enables outbound trunks to use TLS to encrypt signaling and SRTP to encrypt media during the time a call is traveling through the public internet.</description><pubDate>Sun, 06 Dec 2020 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo Browser SDK for Mobile Browsers</title><link>https://www.plivo.com/blog/browser-sdk-mobile/</link><guid isPermaLink="true">https://www.plivo.com/blog/browser-sdk-mobile/</guid><description>We now support the Plivo Browser SDK in mobile browsers: Safari on iOS, Chrome and Firefox on Android.</description><pubDate>Wed, 18 Nov 2020 00:00:00 GMT</pubDate></item><item><title>Holiday Messaging: Don’t Let Covid Upend Your Success</title><link>https://www.plivo.com/blog/sms-holiday-messaging-covid/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-holiday-messaging-covid/</guid><description>How to ace Holiday Messaging in the midst of a Pandemic?</description><pubDate>Wed, 18 Nov 2020 00:00:00 GMT</pubDate></item><item><title>Best Practices for SMS and Voice-Based Two-Factor Authentication</title><link>https://www.plivo.com/blog/two-factor-authentication-best-practices/</link><guid isPermaLink="true">https://www.plivo.com/blog/two-factor-authentication-best-practices/</guid><description>Best practices for SMS and voice-based two-factor authentication to ensure that every 2FA OTP message gets delivered quickly.</description><pubDate>Mon, 16 Nov 2020 00:00:00 GMT</pubDate></item><item><title>New Lookup API Provides Real-Time Phone Number Validation</title><link>https://www.plivo.com/blog/lookup-phone-number-validation/</link><guid isPermaLink="true">https://www.plivo.com/blog/lookup-phone-number-validation/</guid><description>Plivo’s Lookup API can determine number format, type, country, and carrier for any phone number worldwide.</description><pubDate>Wed, 11 Nov 2020 00:00:00 GMT</pubDate></item><item><title>New Phone Number Regulatory Compliance Application in the Plivo Console</title><link>https://www.plivo.com/blog/phone-number-compliance-in-console/</link><guid isPermaLink="true">https://www.plivo.com/blog/phone-number-compliance-in-console/</guid><description>Phone number compliance in the Plivo console makes number provisioning in regulated countries easy.</description><pubDate>Tue, 03 Nov 2020 00:00:00 GMT</pubDate></item><item><title>New Status Page Showcases Plivo Reliability</title><link>https://www.plivo.com/blog/plivo-reliability-new-status-page/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-reliability-new-status-page/</guid><description>Reliability is a key component of our service offering. Our updated status page offers customers transparency into our uptime promises.</description><pubDate>Tue, 27 Oct 2020 00:00:00 GMT</pubDate></item><item><title>Sender ID Registration Now Available via Console</title><link>https://www.plivo.com/blog/sender-id-registration-via-console/</link><guid isPermaLink="true">https://www.plivo.com/blog/sender-id-registration-via-console/</guid><description>Sender ID registration for international SMS and MMS is now available via the Plivo console. It’s a self-service way to improve engagement rates and brand recognition.</description><pubDate>Wed, 14 Oct 2020 00:00:00 GMT</pubDate></item><item><title>Lessons in CPaaS Technology Leadership: Having Our Own Carrier Network Matters</title><link>https://www.plivo.com/blog/cpaas-technology-lessons-carrier-network/</link><guid isPermaLink="true">https://www.plivo.com/blog/cpaas-technology-lessons-carrier-network/</guid><description>As a CPaaS technology leader, Plivo has learned that if you want to create great customer experiences, you can’t take carrier network quality for granted.</description><pubDate>Tue, 13 Oct 2020 00:00:00 GMT</pubDate></item><item><title>Introducing New Plivo Support Plans</title><link>https://www.plivo.com/blog/introducing-our-new-plivo-support-plans/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-our-new-plivo-support-plans/</guid><description>Our redesigned support plans ensure you get the help you need from Plivo, whenever you need it.</description><pubDate>Wed, 16 Sep 2020 00:00:00 GMT</pubDate></item><item><title>Introducing MMS on Powerpack</title><link>https://www.plivo.com/blog/introducing-mms-on-powerpack/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-mms-on-powerpack/</guid><description>Send and receive pictures, audio, video, and emojis from your applications across US and Canada. Get started for free now.</description><pubDate>Mon, 14 Sep 2020 00:00:00 GMT</pubDate></item><item><title>3 SMS and Voice Use Cases You Can Build with Minimal Dev Time</title><link>https://www.plivo.com/blog/3-sms-voice-use-cases-you-can-build-with-minimal-dev-time/</link><guid isPermaLink="true">https://www.plivo.com/blog/3-sms-voice-use-cases-you-can-build-with-minimal-dev-time/</guid><description>Create and deploy new SMS and voice integration services with minimal development time using PHLO from Plivo.</description><pubDate>Wed, 02 Sep 2020 00:00:00 GMT</pubDate></item><item><title>5 Reasons Your SMS Messages Don’t Reach Your Customers</title><link>https://www.plivo.com/blog/reasons-your-sms-messages-donot-reach-your-customers/</link><guid isPermaLink="true">https://www.plivo.com/blog/reasons-your-sms-messages-donot-reach-your-customers/</guid><description>Improve delivery of your business SMS messages with a strong API platform and awareness of what affects deliverability.</description><pubDate>Thu, 20 Aug 2020 00:00:00 GMT</pubDate></item><item><title>Introducing Automatic Speech Recognition</title><link>https://www.plivo.com/blog/introducing-general-availability-for-automatic-speech-recognition/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-general-availability-for-automatic-speech-recognition/</guid><description>Configure engaging, voice-driven user experiences on Plivo with Speech Recognition (ASR) to text API</description><pubDate>Mon, 10 Aug 2020 00:00:00 GMT</pubDate></item><item><title>Best Practices for Using Short Codes with an SMS API</title><link>https://www.plivo.com/blog/best-practices-for-using-short-codes-with-an-sms-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/best-practices-for-using-short-codes-with-an-sms-api/</guid><description>What you need to know about short codes — common use cases, capabilities, and regulations — and how to leverage your SMS API provider.</description><pubDate>Thu, 30 Jul 2020 00:00:00 GMT</pubDate></item><item><title>Introducing MMS Support on Toll-Free Numbers in the US and Canada</title><link>https://www.plivo.com/blog/introducing-mms-support-on-toll-free-numbers-in-us-and-canada/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-mms-support-on-toll-free-numbers-in-us-and-canada/</guid><description>Twilio may be the best known name for SMS and voice API’s, but there are very strong alternatives that offer better quality, reach, pricing, and support.</description><pubDate>Fri, 24 Jul 2020 00:00:00 GMT</pubDate></item><item><title>SMS and Voice API Features to Look for in a Twilio Alternative</title><link>https://www.plivo.com/blog/sms-and-voice-api-features-to-look-for-in-a-twilio-alternative-2/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-and-voice-api-features-to-look-for-in-a-twilio-alternative-2/</guid><description>Twilio may be the best-known name for SMS and voice APIs, but strong Twilio alternatives offer better quality, reach, pricing, and support.</description><pubDate>Sun, 19 Jul 2020 00:00:00 GMT</pubDate></item><item><title>Ask Your API Provider About Their Carrier Network</title><link>https://www.plivo.com/blog/ask-your-api-provider-about-their-carrier-network/</link><guid isPermaLink="true">https://www.plivo.com/blog/ask-your-api-provider-about-their-carrier-network/</guid><description>Voice quality and delivery rates for SMS API and voice API providers hinge on the quality of their underlying carrier networks. Find out what you need to know.</description><pubDate>Mon, 06 Jul 2020 00:00:00 GMT</pubDate></item><item><title>Announcing Geo Permissions for SIP Trunking Outbound</title><link>https://www.plivo.com/blog/announcing-geo-permissions-for-zentrunk-outbound/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-geo-permissions-for-zentrunk-outbound/</guid><description>SIP Trunking users can now restrict the countries to which they can place calls globally. Configure country-specific rules for outbound trunks and set an account-level default from the Plivo console, and block calls to high-risk destinations.</description><pubDate>Wed, 01 Jul 2020 00:00:00 GMT</pubDate></item><item><title>Why You Should Migrate Your SMS Services to a Twilio Alternative</title><link>https://www.plivo.com/blog/migrate-your-sms-services-to-a-twilio-alternative/</link><guid isPermaLink="true">https://www.plivo.com/blog/migrate-your-sms-services-to-a-twilio-alternative/</guid><description>Explore an SMS API alternative to Twilio that offers global reach, reliability, easy migration, great customer engagement, and lower TCO.</description><pubDate>Tue, 23 Jun 2020 00:00:00 GMT</pubDate></item><item><title>5 Reasons to Migrate Your Voice API to a Twilio Alternative</title><link>https://www.plivo.com/blog/migrate-your-voice-api-to-twilio-alternative/</link><guid isPermaLink="true">https://www.plivo.com/blog/migrate-your-voice-api-to-twilio-alternative/</guid><description>Tips for assessing the best Twilio alternative for your voice API platform.</description><pubDate>Sun, 07 Jun 2020 00:00:00 GMT</pubDate></item><item><title>SMS Pricing Comparison: Plivo vs. Twilio</title><link>https://www.plivo.com/blog/twilio-alternative-comparison/</link><guid isPermaLink="true">https://www.plivo.com/blog/twilio-alternative-comparison/</guid><description>An in-depth analysis of Twilio’s SMS API pricing vs. that of Plivo, the leading Twilio alternative.</description><pubDate>Fri, 15 May 2020 00:00:00 GMT</pubDate></item><item><title>SMS Service Provider: How to Choose the Right One (2024)</title><link>https://www.plivo.com/blog/how-to-evaluate-your-next-sms-provider/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-evaluate-your-next-sms-provider/</guid><description>Looking for a reliable SMS provider? Discover how to choose the best SMS provider in 2024 and evaluate their performance here.</description><pubDate>Wed, 29 Apr 2020 00:00:00 GMT</pubDate></item><item><title>Unbundle Your VoIP Infrastructure to Save Money and Gain Control</title><link>https://www.plivo.com/blog/unbundle-your-voip-infrastructure/</link><guid isPermaLink="true">https://www.plivo.com/blog/unbundle-your-voip-infrastructure/</guid><description>Unbundle the components of your VoIP infrastructure - SIP trunking, PBX, hardware phones, softphonse - to save money and gain control.</description><pubDate>Wed, 08 Apr 2020 00:00:00 GMT</pubDate></item><item><title>How SIP Trunking Improves Video Conferencing as COVID-19 Makes Remote Work Necessary</title><link>https://www.plivo.com/blog/sip-trunking-improves-video-conferencing/</link><guid isPermaLink="true">https://www.plivo.com/blog/sip-trunking-improves-video-conferencing/</guid><description>SIP trunking helps Video Conferencing companies to offer an option to join conferences via a dial-in VoIP number. This is a guide to pick the right SIP Trunking partner.</description><pubDate>Sat, 28 Mar 2020 00:00:00 GMT</pubDate></item><item><title>Introducing MMS — Multimedia Messaging Across the US and Canada</title><link>https://www.plivo.com/blog/introducing-mms-api-us-canada/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-mms-api-us-canada/</guid><description>Send and receive multimedia messages in the United States and Canada using our Messaging API through MMS-enabled Plivo numbers.</description><pubDate>Wed, 04 Mar 2020 00:00:00 GMT</pubDate></item><item><title>The New and Improved Plivo Console</title><link>https://www.plivo.com/blog/the-new-and-improved-plivo-console/</link><guid isPermaLink="true">https://www.plivo.com/blog/the-new-and-improved-plivo-console/</guid><description>Update to the Plivo console</description><pubDate>Tue, 18 Feb 2020 00:00:00 GMT</pubDate></item><item><title>Announcing Powerpack for Improved SMS Delivery</title><link>https://www.plivo.com/blog/announcing-powerpack-ga-for-improved-sms-delivery/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-powerpack-ga-for-improved-sms-delivery/</guid><description>Use Powerpack to improve your SMS delivery via number pools, sticky sender, smart queueing, and local connect, all at no additional cost.</description><pubDate>Tue, 12 Nov 2019 00:00:00 GMT</pubDate></item><item><title>Announcing Call Insights for Plivo’s Voice API Platform</title><link>https://www.plivo.com/blog/announcing-call-insights-for-voice-api-platform/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-call-insights-for-voice-api-platform/</guid><description>Use Call Insights to get data about voice, SDK, and API calls.</description><pubDate>Mon, 04 Nov 2019 00:00:00 GMT</pubDate></item><item><title>Push Notifications: An Energy-Efficient Way to Receive Incoming Calls Using Mobile Apps</title><link>https://www.plivo.com/blog/push-notification-energy-efficient-way-to-receive-voip-incoming-calls-in-your-mobile-app/</link><guid isPermaLink="true">https://www.plivo.com/blog/push-notification-energy-efficient-way-to-receive-voip-incoming-calls-in-your-mobile-app/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 30 Sep 2019 00:00:00 GMT</pubDate></item><item><title>Pitfalls of Least-Cost Routing for SIP Trunking</title><link>https://www.plivo.com/blog/pitfalls-of-least-cost-routing-for-sip-trunking/</link><guid isPermaLink="true">https://www.plivo.com/blog/pitfalls-of-least-cost-routing-for-sip-trunking/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 16 Aug 2019 00:00:00 GMT</pubDate></item><item><title>Better Control over SMS Messages with Geo Permissions</title><link>https://www.plivo.com/blog/better-control-over-sms-messages-with-geo-permissions/</link><guid isPermaLink="true">https://www.plivo.com/blog/better-control-over-sms-messages-with-geo-permissions/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 17 Jun 2019 00:00:00 GMT</pubDate></item><item><title>3 Ways to Improve Call Quality During Conference Calls</title><link>https://www.plivo.com/blog/3things-to-improved-call-quality-during-conference-calls/</link><guid isPermaLink="true">https://www.plivo.com/blog/3things-to-improved-call-quality-during-conference-calls/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 31 May 2019 00:00:00 GMT</pubDate></item><item><title>SIP Trunking Inbound Early Access Now Available</title><link>https://www.plivo.com/blog/introducing-zentrunk-inbound-early-access-now-available/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-zentrunk-inbound-early-access-now-available/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Sun, 19 May 2019 00:00:00 GMT</pubDate></item><item><title>4 Reasons to Test a Backup SIP Trunking Service Now</title><link>https://www.plivo.com/blog/4-reasons-test-backup-sip-trunking-service/</link><guid isPermaLink="true">https://www.plivo.com/blog/4-reasons-test-backup-sip-trunking-service/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 14 May 2019 00:00:00 GMT</pubDate></item><item><title>5 Reasons to Switch From Your Legacy PRI to SIP Trunking</title><link>https://www.plivo.com/blog/5-reasons-switch-legacy-pri-sip-trunking/</link><guid isPermaLink="true">https://www.plivo.com/blog/5-reasons-switch-legacy-pri-sip-trunking/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 29 Apr 2019 00:00:00 GMT</pubDate></item><item><title>Proactive Monitoring Alerts for SMS Delivery on Your Plivo Account</title><link>https://www.plivo.com/blog/proactive-monitoring-alert-sms-delivery-plivo-account/</link><guid isPermaLink="true">https://www.plivo.com/blog/proactive-monitoring-alert-sms-delivery-plivo-account/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 25 Apr 2019 00:00:00 GMT</pubDate></item><item><title>PHLO - Visual Communication Builder for Your Voice and SMS Apps</title><link>https://www.plivo.com/blog/phlo-visual-communication-builder-for-voice-and-sms-apps/</link><guid isPermaLink="true">https://www.plivo.com/blog/phlo-visual-communication-builder-for-voice-and-sms-apps/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 15 Apr 2019 00:00:00 GMT</pubDate></item><item><title>10 Things to Consider When Selecting a SIP Trunk Provider</title><link>https://www.plivo.com/blog/10-things-to-consider-when-selecting-a-sip-trunk-provider/</link><guid isPermaLink="true">https://www.plivo.com/blog/10-things-to-consider-when-selecting-a-sip-trunk-provider/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 12 Apr 2019 00:00:00 GMT</pubDate></item><item><title>SMS Console UI Revamp Provides Better Debugging</title><link>https://www.plivo.com/blog/major-revamp-on-sms-console-for-better-debugging/</link><guid isPermaLink="true">https://www.plivo.com/blog/major-revamp-on-sms-console-for-better-debugging/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 05 Apr 2019 00:00:00 GMT</pubDate></item><item><title>Embed Voice Calls into Mobile Apps with the Plivo Android SDK</title><link>https://www.plivo.com/blog/naturally-embed-voice-calls-into-your-mobile-apps-with-plivo-android-sdk/</link><guid isPermaLink="true">https://www.plivo.com/blog/naturally-embed-voice-calls-into-your-mobile-apps-with-plivo-android-sdk/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 01 Apr 2019 00:00:00 GMT</pubDate></item><item><title>Embed Voice Calls into Mobile Apps with Plivo iOS SDK</title><link>https://www.plivo.com/blog/naturally-embed-voice-calls-into-your-mobile-apps-with-plivo-ios-sdk/</link><guid isPermaLink="true">https://www.plivo.com/blog/naturally-embed-voice-calls-into-your-mobile-apps-with-plivo-ios-sdk/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 20 Mar 2019 00:00:00 GMT</pubDate></item><item><title>Announcing Geo Permissions for Outbound Voice Calls</title><link>https://www.plivo.com/blog/announcing-geo-permissions-for-outbound-voice-calls/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-geo-permissions-for-outbound-voice-calls/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 14 Feb 2019 00:00:00 GMT</pubDate></item><item><title>Announcing SIP Trunking Outbound — Enterprise-Grade SIP Trunking</title><link>https://www.plivo.com/blog/announcing-general-availability-zentrunk-outbound-enterprise-grade-sip-trunking/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-general-availability-zentrunk-outbound-enterprise-grade-sip-trunking/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 25 Jan 2019 00:00:00 GMT</pubDate></item><item><title>Introducing Enhanced Destination Number Validation for SMS</title><link>https://www.plivo.com/blog/introducing-enhanced-destination-number-validation-for-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-enhanced-destination-number-validation-for-sms/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 07 Dec 2018 00:00:00 GMT</pubDate></item><item><title>With Amazon Polly, Plivo Supports 27 Languages and 40+ Text-to-Speech Voices</title><link>https://www.plivo.com/blog/plivo-introduces-text-to-speech-voices-with-amazon-polly-integration/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-introduces-text-to-speech-voices-with-amazon-polly-integration/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 26 Nov 2018 00:00:00 GMT</pubDate></item><item><title>Dynamically Caching Audio Files for Superior Voice Experience</title><link>https://www.plivo.com/blog/caching-audio-files-superior-voice-experience/</link><guid isPermaLink="true">https://www.plivo.com/blog/caching-audio-files-superior-voice-experience/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 23 Nov 2018 00:00:00 GMT</pubDate></item><item><title>Introducing Default Call Queuing, Plus Increased Visibility into Outbound Calls</title><link>https://www.plivo.com/blog/introducing-default-queueing-increased-visibility-outbound-voice-calls/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-default-queueing-increased-visibility-outbound-voice-calls/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 24 Oct 2018 00:00:00 GMT</pubDate></item><item><title>Plivo Browser SDK Adds Support for Multiple Incoming Calls</title><link>https://www.plivo.com/blog/plivo-browser-sdk-support-multiple-incoming-calls/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-browser-sdk-support-multiple-incoming-calls/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 10 Oct 2018 00:00:00 GMT</pubDate></item><item><title>How I Built a Business-Ready Virtual Receptionist using PHLO</title><link>https://www.plivo.com/blog/built-business-ready-virtual-receptionist-using-phlo/</link><guid isPermaLink="true">https://www.plivo.com/blog/built-business-ready-virtual-receptionist-using-phlo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 19 Sep 2018 00:00:00 GMT</pubDate></item><item><title>Introducing Authentication for Call Recordings</title><link>https://www.plivo.com/blog/introducing-authentication-for-call-recordings/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-authentication-for-call-recordings/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Sun, 02 Sep 2018 00:00:00 GMT</pubDate></item><item><title>Announcing PHLO, a Visual Workflow Design Tool for Communications Applications</title><link>https://www.plivo.com/blog/announcing-phlo/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-phlo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 10 Aug 2018 00:00:00 GMT</pubDate></item><item><title>An Easy Way to Send Voice and SMS Campaigns</title><link>https://www.plivo.com/blog/try-newfies-dialer-with-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/try-newfies-dialer-with-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 18 Jul 2018 00:00:00 GMT</pubDate></item><item><title>What happened in Vegas — Customer Contact Week 2018 Roundup</title><link>https://www.plivo.com/blog/what-happened-in-vegas-our-customer-contact-week-18-round-up/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-happened-in-vegas-our-customer-contact-week-18-round-up/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 28 Jun 2018 00:00:00 GMT</pubDate></item><item><title>Two-Factor Authentication (2FA) for the Plivo Console</title><link>https://www.plivo.com/blog/two-factor-authentication-for-plivo-console/</link><guid isPermaLink="true">https://www.plivo.com/blog/two-factor-authentication-for-plivo-console/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 30 May 2018 00:00:00 GMT</pubDate></item><item><title>Multiuser Accounts and Role-Based Access Control</title><link>https://www.plivo.com/blog/multi-user-accounts-with-role-based-access-control/</link><guid isPermaLink="true">https://www.plivo.com/blog/multi-user-accounts-with-role-based-access-control/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 24 May 2018 00:00:00 GMT</pubDate></item><item><title>Introducing Incoming Message Content and Source Number Redaction</title><link>https://www.plivo.com/blog/introducing-incoming-message-content-and-source-number-redaction/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-incoming-message-content-and-source-number-redaction/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 17 May 2018 00:00:00 GMT</pubDate></item><item><title>Plivo GDPR Update: CDR and MDR Compliance</title><link>https://www.plivo.com/blog/plivo-gdpr-update-cdr-and-mdr-compliance-done/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-gdpr-update-cdr-and-mdr-compliance-done/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 20 Apr 2018 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo Android SDK v2 (Beta)</title><link>https://www.plivo.com/blog/introducing-plivo-android-sdk-v2-beta/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-android-sdk-v2-beta/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 02 Apr 2018 00:00:00 GMT</pubDate></item><item><title>Using a Jenkins Pipeline to Add Grafana Annotations for Release Monitoring</title><link>https://www.plivo.com/blog/plivo-devops-best-practice/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-devops-best-practice/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 29 Mar 2018 00:00:00 GMT</pubDate></item><item><title>Enterprise Connect 2018 Round-up from Plivo</title><link>https://www.plivo.com/blog/enterprise-connect-2018-round-up-from-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/enterprise-connect-2018-round-up-from-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 22 Mar 2018 00:00:00 GMT</pubDate></item><item><title>Introducing the New Plivo Console</title><link>https://www.plivo.com/blog/introducing-the-brand-new-plivo-console/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-the-brand-new-plivo-console/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 28 Feb 2018 00:00:00 GMT</pubDate></item><item><title>Building IVR Hotline with Plivo</title><link>https://www.plivo.com/blog/building-ivr-hotline-with-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/building-ivr-hotline-with-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 08 Feb 2018 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo Rate Limiting and Message Queueing</title><link>https://www.plivo.com/blog/plivo-rate-limiting-and-message/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-rate-limiting-and-message/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 06 Feb 2018 00:00:00 GMT</pubDate></item><item><title>Plivo 2017 Year in Review</title><link>https://www.plivo.com/blog/plivo-2017-year-in-review/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-2017-year-in-review/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 24 Jan 2018 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo Server SDKs 4.0</title><link>https://www.plivo.com/blog/introducing-plivo-server-side-sdks-v4/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-server-side-sdks-v4/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 18 Jan 2018 00:00:00 GMT</pubDate></item><item><title>Announcing Zapier Integration</title><link>https://www.plivo.com/blog/announcing-zapier-integration/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-zapier-integration/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 15 Dec 2017 00:00:00 GMT</pubDate></item><item><title>Announcing Microsoft Flow Integration</title><link>https://www.plivo.com/blog/announcing-microsoft-flow-integration/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-microsoft-flow-integration/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 13 Dec 2017 00:00:00 GMT</pubDate></item><item><title>Announcing Integromat Integration</title><link>https://www.plivo.com/blog/announcing-integromat-integration/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-integromat-integration/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 22 Nov 2017 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo Java SDK 4.0 Beta</title><link>https://www.plivo.com/blog/introducing-plivo-java-sdk-4-0-beta/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-java-sdk-4-0-beta/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 30 Oct 2017 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo .NET (C#) SDK 4.0 Beta</title><link>https://www.plivo.com/blog/introducing-plivo-net-sdk-4-0-beta/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-net-sdk-4-0-beta/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 30 Oct 2017 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo Go SDK 4.0 Beta</title><link>https://www.plivo.com/blog/introducing-plivo-go-sdk-4-0-beta/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-go-sdk-4-0-beta/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 25 Oct 2017 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo PHP SDK 4.0 (Beta)</title><link>https://www.plivo.com/blog/introducing-plivo-php-sdk-4-0-beta/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-php-sdk-4-0-beta/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 25 Oct 2017 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo Node.js SDK 4.0 Beta</title><link>https://www.plivo.com/blog/introducing-plivo-node-sdk-4-0-beta/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-node-sdk-4-0-beta/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 24 Oct 2017 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo Ruby SDK 4.0 Beta</title><link>https://www.plivo.com/blog/introducing-plivo-ruby-sdk-4-0-beta/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-ruby-sdk-4-0-beta/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 24 Oct 2017 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo Python SDK 4.0 Beta</title><link>https://www.plivo.com/blog/introducing-plivo-python-sdk-4-0-beta/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-python-sdk-4-0-beta/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 23 Oct 2017 00:00:00 GMT</pubDate></item><item><title>Plivo Supports Cutting Edge Passwordless Security Application</title><link>https://www.plivo.com/blog/plivo-supports-cutting-edge-passwordless-security-application/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-supports-cutting-edge-passwordless-security-application/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 25 Sep 2017 00:00:00 GMT</pubDate></item><item><title>Introducing Plivo iOS SDK v2</title><link>https://www.plivo.com/blog/introducing-plivo-ios-sdk-v2-beta/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-ios-sdk-v2-beta/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 01 Sep 2017 00:00:00 GMT</pubDate></item><item><title>Introducing Browser SDK 2.0</title><link>https://www.plivo.com/blog/introducing-plivo-browsersdk-v2/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-plivo-browsersdk-v2/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 09 Aug 2017 00:00:00 GMT</pubDate></item><item><title>SMS Merge with Google Sheets and Plivo</title><link>https://www.plivo.com/blog/send-templatized-sms-from-a-google-spreadsheet-using-plivo-sms-api/</link><guid isPermaLink="true">https://www.plivo.com/blog/send-templatized-sms-from-a-google-spreadsheet-using-plivo-sms-api/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 19 Jun 2017 00:00:00 GMT</pubDate></item><item><title>Announcing Improved Voice Quality for Plivo SDK-based Apps</title><link>https://www.plivo.com/blog/opus-audio-codec-better-voice-quality-for-plivo-sdk-based-apps/</link><guid isPermaLink="true">https://www.plivo.com/blog/opus-audio-codec-better-voice-quality-for-plivo-sdk-based-apps/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 23 Feb 2017 00:00:00 GMT</pubDate></item><item><title>Introducing SMS Error Codes: Better Visibility into Your SMS Delivery</title><link>https://www.plivo.com/blog/introducing-sms-error-codes/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-sms-error-codes/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 16 Feb 2017 00:00:00 GMT</pubDate></item><item><title>The Missing AWS OpsWorks CLI</title><link>https://www.plivo.com/blog/the-missing-aws-opsworks-cli/</link><guid isPermaLink="true">https://www.plivo.com/blog/the-missing-aws-opsworks-cli/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 13 Feb 2017 00:00:00 GMT</pubDate></item><item><title>6 Ways to Retain Your Customers While Migrating SMS Phone Numbers</title><link>https://www.plivo.com/blog/6-ways-to-retain-your-customers-while-migrating-sms-phone-numbers/</link><guid isPermaLink="true">https://www.plivo.com/blog/6-ways-to-retain-your-customers-while-migrating-sms-phone-numbers/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 25 Jan 2017 00:00:00 GMT</pubDate></item><item><title>2016 Year in Review: 100+ Team Members and 3 Years Profitable</title><link>https://www.plivo.com/blog/2016-year-in-review/</link><guid isPermaLink="true">https://www.plivo.com/blog/2016-year-in-review/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 17 Jan 2017 00:00:00 GMT</pubDate></item><item><title>Announcing Improved Voice 2.0 Infrastructure</title><link>https://www.plivo.com/blog/announcing-improved-voice-infrastructure/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-improved-voice-infrastructure/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 14 Dec 2016 00:00:00 GMT</pubDate></item><item><title>Introducing Toll-Free SMS for the US</title><link>https://www.plivo.com/blog/introducing-us-toll-free-sms/</link><guid isPermaLink="true">https://www.plivo.com/blog/introducing-us-toll-free-sms/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Fri, 28 Oct 2016 00:00:00 GMT</pubDate></item><item><title>How to Ensure Smooth Phone Number Porting</title><link>https://www.plivo.com/blog/factors-slowing-down-your-number-porting/</link><guid isPermaLink="true">https://www.plivo.com/blog/factors-slowing-down-your-number-porting/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 27 Oct 2016 00:00:00 GMT</pubDate></item><item><title>Leveraging A2P SMS Text Messaging for Your Business</title><link>https://www.plivo.com/blog/leveraging-a2p-sms-text-messaging-for-your-business/</link><guid isPermaLink="true">https://www.plivo.com/blog/leveraging-a2p-sms-text-messaging-for-your-business/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 26 Oct 2016 00:00:00 GMT</pubDate></item><item><title>Announcing the Plivo Helper Library for Salesforce</title><link>https://www.plivo.com/blog/plivo-salesforce-integration/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-salesforce-integration/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 14 Sep 2015 00:00:00 GMT</pubDate></item><item><title>Announcing New Partnership with RCDevs Security Solutions</title><link>https://www.plivo.com/blog/announcing-partnership-with-rcdevs-security-solutions/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-partnership-with-rcdevs-security-solutions/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 01 Apr 2015 00:00:00 GMT</pubDate></item><item><title>Improved Browser SDK Documentation</title><link>https://www.plivo.com/blog/improved-web-sdk-documentation/</link><guid isPermaLink="true">https://www.plivo.com/blog/improved-web-sdk-documentation/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 31 Mar 2015 00:00:00 GMT</pubDate></item><item><title>Announcing New Australian PoP For No-Latency Calling Within Australia and New Zealand</title><link>https://www.plivo.com/blog/announcing-new-australian-pop/</link><guid isPermaLink="true">https://www.plivo.com/blog/announcing-new-australian-pop/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 25 Feb 2015 00:00:00 GMT</pubDate></item><item><title>Improved SMS Docs</title><link>https://www.plivo.com/blog/improved-sms-docs/</link><guid isPermaLink="true">https://www.plivo.com/blog/improved-sms-docs/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 24 Feb 2015 00:00:00 GMT</pubDate></item><item><title>Two-way SMS Launching Out of Beta, Arrives in 19 Countries</title><link>https://www.plivo.com/blog/two-way-sms-launching-out-of-beta/</link><guid isPermaLink="true">https://www.plivo.com/blog/two-way-sms-launching-out-of-beta/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 18 Feb 2015 00:00:00 GMT</pubDate></item><item><title>Improved Phone Number Inventory Search with New APIs</title><link>https://www.plivo.com/blog/improved-phone-number-inventory-search/</link><guid isPermaLink="true">https://www.plivo.com/blog/improved-phone-number-inventory-search/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 14 Jan 2015 00:00:00 GMT</pubDate></item><item><title>AgileCRM SMS Integration for Mobile Marketing</title><link>https://www.plivo.com/blog/sms-mobile-marketing-integration-agile-crm/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-mobile-marketing-integration-agile-crm/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 12 Jan 2015 00:00:00 GMT</pubDate></item><item><title>2014 Year in Review</title><link>https://www.plivo.com/blog/2014-year-in-review/</link><guid isPermaLink="true">https://www.plivo.com/blog/2014-year-in-review/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 07 Jan 2015 00:00:00 GMT</pubDate></item><item><title>3 Key Lessons on How We Became Profitable in Just 3 Years</title><link>https://www.plivo.com/blog/three-key-lessons-on-how-we-became-profitable-in-3-years/</link><guid isPermaLink="true">https://www.plivo.com/blog/three-key-lessons-on-how-we-became-profitable-in-3-years/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 10 Sep 2014 00:00:00 GMT</pubDate></item><item><title>SMS Short Codes Now Available in the US</title><link>https://www.plivo.com/blog/launching-sms-short-codes-in-the-us/</link><guid isPermaLink="true">https://www.plivo.com/blog/launching-sms-short-codes-in-the-us/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 24 Feb 2014 00:00:00 GMT</pubDate></item><item><title>Launching VoiceChatAPI.com - Our Open-sourced Conference Alternative</title><link>https://www.plivo.com/blog/launching-voicechatapicom-our-open-sourced-conference-alternative/</link><guid isPermaLink="true">https://www.plivo.com/blog/launching-voicechatapicom-our-open-sourced-conference-alternative/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 04 Feb 2014 00:00:00 GMT</pubDate></item><item><title>Innovating with Your POTS Connection</title><link>https://www.plivo.com/blog/innovating-with-your-pots-connection/</link><guid isPermaLink="true">https://www.plivo.com/blog/innovating-with-your-pots-connection/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 30 Jan 2014 00:00:00 GMT</pubDate></item><item><title>SMS-to-Email Gateway: Plivo + Mailgun API Integration</title><link>https://www.plivo.com/blog/sms-to-email-gateway-a-plivo-mailgun-api-integration/</link><guid isPermaLink="true">https://www.plivo.com/blog/sms-to-email-gateway-a-plivo-mailgun-api-integration/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 13 Jan 2014 00:00:00 GMT</pubDate></item><item><title>How Close Built a Sales Platform with Seamless Voice Integration</title><link>https://www.plivo.com/blog/how-hackers-from-elastic-built-a-sales-platform-with-seamless-voice-integration/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-hackers-from-elastic-built-a-sales-platform-with-seamless-voice-integration/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Sun, 25 Aug 2013 00:00:00 GMT</pubDate></item><item><title>Plivo Launches Bring Your Own Carrier</title><link>https://www.plivo.com/blog/plivo-launches-bring-your-own-carrier/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-launches-bring-your-own-carrier/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 14 Aug 2013 00:00:00 GMT</pubDate></item><item><title>SIP Trunking to Replace My Landline Phone Using Plivo</title><link>https://www.plivo.com/blog/sip-trunking-to-replace-my-landline-phone-using-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/sip-trunking-to-replace-my-landline-phone-using-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 29 Jul 2013 00:00:00 GMT</pubDate></item><item><title>How to Choose Call Tracking Software</title><link>https://www.plivo.com/blog/how-to-choose-call-tracking-software/</link><guid isPermaLink="true">https://www.plivo.com/blog/how-to-choose-call-tracking-software/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 15 Jul 2013 00:00:00 GMT</pubDate></item><item><title>Plivo to Take Part in Enterprise Connect Innovation Showcase</title><link>https://www.plivo.com/blog/plivo-to-take-part-in-the-innovation-showcase/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-to-take-part-in-the-innovation-showcase/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 05 Mar 2013 00:00:00 GMT</pubDate></item><item><title>Plivo Hosts PyLadies Workshop</title><link>https://www.plivo.com/blog/plivo-pyladies-workshop/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-pyladies-workshop/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Sun, 03 Mar 2013 00:00:00 GMT</pubDate></item><item><title>Sansay and Plivo</title><link>https://www.plivo.com/blog/sansay-plivo/</link><guid isPermaLink="true">https://www.plivo.com/blog/sansay-plivo/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 28 Feb 2013 00:00:00 GMT</pubDate></item><item><title>Announcing Voicemail Transcription</title><link>https://www.plivo.com/blog/voicemail-transcription/</link><guid isPermaLink="true">https://www.plivo.com/blog/voicemail-transcription/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 27 Feb 2013 00:00:00 GMT</pubDate></item><item><title>What Rails Girls Taught Me</title><link>https://www.plivo.com/blog/what-rails-girls-taught-me/</link><guid isPermaLink="true">https://www.plivo.com/blog/what-rails-girls-taught-me/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 31 Jan 2013 00:00:00 GMT</pubDate></item><item><title>Plivo Sponsors Rails Girls</title><link>https://www.plivo.com/blog/plivo-sponsors-rails-girls/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-sponsors-rails-girls/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Thu, 24 Jan 2013 00:00:00 GMT</pubDate></item><item><title>Plivo Launches SDK That Lets Developers Connect WebRTC And SIP</title><link>https://www.plivo.com/blog/plivo-launches-sdk-that-lets-developers-connect-webrtc-and-sip/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-launches-sdk-that-lets-developers-connect-webrtc-and-sip/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 15 Jan 2013 00:00:00 GMT</pubDate></item><item><title>Cloud Communications, Brought to You by WebRTC</title><link>https://www.plivo.com/blog/cloud-communications-webrtc/</link><guid isPermaLink="true">https://www.plivo.com/blog/cloud-communications-webrtc/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 18 Dec 2012 00:00:00 GMT</pubDate></item><item><title>Plivo Ensures Quality and Security for Imprezzio, Inc.</title><link>https://www.plivo.com/blog/plivo-ensures-quality-and-security-for-imprezzio-inc/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-ensures-quality-and-security-for-imprezzio-inc/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 11 Dec 2012 00:00:00 GMT</pubDate></item><item><title>Plivo Raises Seed Financing Round</title><link>https://www.plivo.com/blog/plivo-raises-seed-round/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-raises-seed-round/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 03 Dec 2012 00:00:00 GMT</pubDate></item><item><title>Happy Thanksgiving</title><link>https://www.plivo.com/blog/happy-thanksgiving/</link><guid isPermaLink="true">https://www.plivo.com/blog/happy-thanksgiving/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 21 Nov 2012 00:00:00 GMT</pubDate></item><item><title>Plivo Announces International Phone Numbers in 50 Countries Across Europe, South America, Africa, and Asia</title><link>https://www.plivo.com/blog/international-phone-number-did/</link><guid isPermaLink="true">https://www.plivo.com/blog/international-phone-number-did/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Mon, 13 Aug 2012 00:00:00 GMT</pubDate></item><item><title>Journey since Plivo Cloud Launch</title><link>https://www.plivo.com/blog/journey-since-plivo-cloud-launch/</link><guid isPermaLink="true">https://www.plivo.com/blog/journey-since-plivo-cloud-launch/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Tue, 31 Jul 2012 00:00:00 GMT</pubDate></item><item><title>Launch of Plivo — An Open Source Alternative to Twilio</title><link>https://www.plivo.com/blog/plivo-an-opensource-alternative-to-twilio/</link><guid isPermaLink="true">https://www.plivo.com/blog/plivo-an-opensource-alternative-to-twilio/</guid><description>Plivo&apos;s SMS API and Voice API enables businesses to communicate with their customers at global scale. Sign up for free now.</description><pubDate>Wed, 25 May 2011 00:00:00 GMT</pubDate></item></channel></rss>