Communications Director

Position: Communications Director

Location: Remote (United States)

Hours: Eastern Time Zone

Team: Strategic Communications (Business Amplification)

Company Overview:

iQor is a global leader in intelligent customer experience solutions. With 45,000 employees in

11 countries, we combine decades of CX expertise with AI-driven innovation to deliver

seamless omnichannel engagement and measurable business results. Recognized as a Great

Place to Work®, we elevate performance through a people-first approach and secure, tech enabled solutions. Learn more at iQor.com.

Job Summary

The Communications Director is a senior, hands-on leader responsible for shaping and executing

iQor’s internal and external communications strategy. This role spans corporate messaging,

executive visibility, employee communications, and media positioning.

Reporting to the VP of Strategic Communications, this role leads a small team while also serving as

a primary contributor, owning key deliverables end-to-end. The ideal candidate translates business

priorities into actionable strategies, clear messaging, and disciplined execution.

This role requires the ability to operate at both a strategic and tactical level: setting direction,

building communication frameworks and calendars, and personally writing, editing, and delivering

high-quality communications across channels.

Key Responsibilities

• Develop and execute integrated internal and external communications strategies aligned

with business priorities and brand positioning.

• Translate company objectives into clear messaging frameworks, communication plans, and

executive-ready narratives.

• Establish and manage communication calendars, priorities, and workflows to ensure

consistent, on-time execution.

• Provide clear, concise direction to leadership, including briefings, timelines, and high-level

overviews.

• Serve as a lead writer and editor, developing executive messaging, internal

communications, thought leadership, and corporate narratives.

• Personally draft and refine key materials, including corporate announcements, crisis

communications, M&A messaging, and award submissions.

• Ensure messaging is consistent and aligned across internal and external audiences.

• Oversee internal communications channels and programs, including leadership

communications, town halls, and major company updates.

• Guide media strategy and external positioning, supporting earned media efforts.

• Contribute to social and web content development, optimizing for SEO and evolving AI driven search and discovery (AEO/GEO).

• Support executive visibility, including speaking narratives and external messaging.

• Lead communications for high-impact initiatives, including organizational changes,

acquisitions, and major corporate milestones.

• Manage and mentor a small communications team, ensuring strong output, accountability,

and development.

• Partner cross-functionally with Marketing, HR, Social, Events, and Creative teams to align

messaging and execution.

• Track performance and establish measurement frameworks to continuously improve

communications effectiveness.

Skills & Experience

• 8–12+ years of experience in corporate communications, public relations, or strategic

communications.

• Proven ability to develop strategy and execute independently, with a strong portfolio of

personally written work.

• Experience managing both internal and external communications in complex or global

organizations.

• Exceptional writing and editorial skills across formats, with strong command of AP Style.

• Demonstrated experience in media relations, executive communications, and high-visibility

initiatives.

• Experience supporting organizational change, M&A, crisis communications, or brand

campaigns.

• Strong project management skills with the ability to prioritize, structure, and manage

multiple initiatives simultaneously.

• Experience leading or mentoring team members while remaining a hands-on contributor.

• High level of professionalism, discretion, and executive presence.

• Comfortable operating in a fast-paced, evolving environment with a strong bias toward

execution.

Education

Bachelor’s degree required, preferably in Communications, Journalism, Public Relations, or a

related field.

Interview Process

Qualified candidates will be invited to submit writing samples (e.g., strategic plan, press release,

executive message, corporate announcement). A practical assignment may be included to assess

writing clarity, strategic thinking, and ability to independently execute corporate communications

initiatives