close
    North Metric
    ReadsStripe billing+Product usage

    Stop losing customersyou could have kept.

    See which Stripe customers are likely to churn, ranked by money at risk. Approve the move to keep each one, and see what you kept.

    ✓Free to install · nothing changes in Stripe until you turn on actions
    Acmeseats 12 → 8+logins −45%→check-in · kept$400/mo
    Stripe PartnerChurn prevention for SaaS on Stripe, proven in revenue
    02THE SIGNAL

    Billing looks fine.Usage says otherwise.

    Stripe shows a paying customer. Usage shows one drifting away. Read together, they become one early signal.

    Wrenfield$690/mo · 12 seats
    01 WHAT WE READBillingUsage
    W1Stripe + PostHogW10
    Billing steady. Usage down 70%.
    02 WHEN WE SEE ITWeeks to renewal
    7 weeks to act
    W1W3North Metric flags itW10Renewal:Stripe shows it
    Flagged while billing looks fine.
    03 WHAT YOU GETRisk score · of 100
    0Possible
    SafePossibleLikely
    Ranked by money at risk.
    03BY BILLING MODEL

    One signal,any billing model.

    Billing always comes from Stripe. What changes is where churn shows up first, and where we read usage.

    Subscription SaaSA fixed price per plan or seatCHURN SHOWS UP ASSeats and logins fall while the invoice stays flat.Usage · PostHog→Hybrid SaaSA platform fee plus metered usageCHURN SHOWS UP ASThe metered part fades while the fee holds.Usage · Stripe Meters→Usage-based SaaSCustomers pay for what they useCHURN SHOWS UP ASUsage fades against its own baseline before the invoice drops.Usage · Stripe Meters→
    04HOW IT WORKS

    From churn predictionto money kept.

    Scroll through one customer. North Metric finds Wrenfield at risk, drafts the move, and proves what you kept.

    Churn prediction →
    AT RISK OR LOST
    AT RISK OR LOST$8.4K/mo across 41 customers
    CUSTOMER · TOP REASONAT RISKRISK
    FernwayCard declined twice$1,240Likely · 82
    OaklineCancel scheduled Nov 3$910Likely · 74
    WrenfieldFROM 02Reports down 70%$690Possible · 64
    BrightwaterSeats 14 → 9$540Possible · 58
    Corvid LabsLogins down 38%$410Possible · 47
    Approvals and rules →
    QUEUE
    QUEUEWAITING FOR YOU
    Check-in note · before the renewalWrenfield · $690/mo · Possible · 64“Your team has run far fewer reports since September, and your plan renews Nov 14. Is something getting in the way?”NORTH INTELLIGENCE9 of 12 renewed after a check-in · Early
    SkipEditMake it a ruleApprove →
    Approve each move, or set rules with limits. Locked moves always ask.
    How we measure money kept →
    LEDGER
    LEDGER · TIED TO THE INVOICE
    WrenfieldINVOICE #2291 · RENEWAL · NOV 14PAID
    Team plan · 12 seats · 12 months$8,280
    Check-in note · no discount$0
    Total paid$8,280
    KEPT+$690/mo
    Counted from the paid invoice · measured against 10% left alone · Early
    AT RISK OR LOST
    AT RISK OR LOST$8.4K/mo across 41 customers
    CUSTOMER · TOP REASONAT RISKRISK
    FernwayCard declined twice$1,240Likely · 82
    OaklineCancel scheduled Nov 3$910Likely · 74
    WrenfieldFROM 02Reports down 70%$690Possible · 64
    BrightwaterSeats 14 → 9$540Possible · 58
    Corvid LabsLogins down 38%$410Possible · 47
    05NORTH INTELLIGENCE

    It learns fromwhat you kept.

    Every move's result is counted against customers left alone. Each suggestion shows how many outcomes back it, and says when it's still early.

    NORTH INTELLIGENCE

    For annual customers who cut seats, offer a pause.

    10 of 14kept after a pause offer
    Every pause offer, counted14 outcomesEARLY
    0Early from 10Readable at 40
    KeptLeftNext customers, offered a pauseEarly from 10 · Readable at 40
    It suggests; you decide. Locked moves stay locked.
    06FREE CHURN REPORT

    Find the customersyou can still keep.

    Money at risk, an estimate of money leaking, and the first 5 to act on.

    By continuing, you agree to the Terms and Privacy Policy.
    ✓Actions off✓Free to install✓You approve sends
    Free report. Paid plan $199 a month, 14-day trial, no card. After 6 paid months, it pays for itself, or we credit the difference. See pricing →
    Free churn reportBILLING ONLY
    MONEY AT RISK$8.4K/mo
    AN ESTIMATE OF MONEY LEAKING$1.4K/mo
    THE FIRST 5 TO ACT ON · SUGGESTED MOVE
    1FernwayCard-update note→
    2Halden StudioPause offer before the cancel→
    3CopperleafCheck-in note→
    4NorthpineRenewal check-in→
    5SaltmarshDiscount-end heads-up→
    07THE OPTIONS

    One loop,not five tools.

    Stripe retries cards, cancel-flow tools center on the cancel click, and CS platforms are built for CS teams. Here's how each one handles churn.

    Stripe aloneCancel-flow toolsCS platformsDashboardsBuild it yourselfNorth Metric
    Reads billing and usage
    Acts before the cancel
    Offer at the cancel click
    Recovers failed payments
    Runs without a CS team
    Proves money kept
    YesIn partNo
    Kinds of tools, as of Oct 2026. Each comparison says when the other option fits better.Compare the alternatives →Build vs buy →
    08TRUST

    Built to bechecked.

    Most tools ask you to trust their numbers. Everything here, you can check in Stripe or in your own record.

    STRIPE PARTNER ECOSYSTEMStripe PartnerVerified Stripe partner.✓A member of the Stripe Partner Ecosystem✓Connects through the North Metric Stripe App✓Every permission shown with a plain reason before you connect✓Actions off by default; only an Owner turns them onView listing →
    Nothing goes out without you.Every move waits for your approval or runs under a rule you set. Locked moves always ask, and one switch pauses everything.
    Proof you can audit.Money kept is tied to invoices and measured against at-risk customers left alone. Stripe’s own recoveries never count.
    Your customers aren’t tracked.Notes go out in your name, and no email is open-tracked.
    Uninstall, and it stops.Uninstall the North Metric Stripe App and all reading and writing stops.

    Free shows who.Paid keeps them.

    STARTFree churn reportPLAN$199 a monthSee pricing →
    09FAQ

    Fair questions.Straight answers.

    What founders ask before choosing customer retention software. Try the demo on a sample company, or read how it works.

    As of Oct 2026, Stripe retries failed payments well and makes an offer at the cancel click. North Metric works with it: it flags who is likely to leave before the cancel, follows up after the retries end, finds revenue leakage and counts only money kept against customers left alone.