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Understanding, and Promoting, the Benefits of UC
While unified communications adoption has made strides over the years, many companies are still holding back from investments on this front due to its perceived lack of definitive business value and/or because other projects had higher priority.
3/2/2016
Verint Acquires Contact Solutions to Enhance its Efforts
With the recently announced acquisition of Contact Solutions, Verint says it is furthering its mission of being the world's leading Actionable Intelligence platform that enables companies to provide "crucial insights that empower decision makers to anticipate, respond and take action."
Creating Accurate Forecasts in Enterprise Workforce Management
Social networks have changed business. This goes without saying. But what social networks also have done is highlight the fundamental importance of the customer experience when it comes to product and brand marketing.
Top 10 Ways To Boost Contact Center Agent Performance
This white paper touches on the ways your contact center can improve agent performance by using a call recording and quality monitoring solution. Improving agent performance has many benefits, including creating a healthy work environment, where teams of agents can collectively strive to achieve common goals. It also makes sense that improved agent performance will also yield an improved customer experience.
Benefits of Call Recording & Call Monitoring for a Call Center
This white paper touches on the many benefits your call center will receive when choosing to implement a call recording and call monitoring system. Beyond compliance concerns, there are also quality assurance gains to be leveraged from your recorded calls. Your recordings become assets, an inventory of data from which you can find emerging trends, performance flaws, identify your team's superstars, and ultimately, maximize your center's opportunities creating an environment of stellar customer service.
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