Student Loan Groups Want to Alter TCPA to Allow Wireless Robocalling
Although it was first enacted in 1991, the Telephone Consumer Protection Act (TCPA) has been the cause of many litigation headaches in recent months, in part due to new TCPA regulations introduced by the FCC.
2/3/2016
Callers to Health Company Will See Plethora of Choices
A new customer will utilize inContact's cloud-based contact center platform to provide easy service to consumers through a mixed network of both contact center and at-home agents.
2/2/2016
'Dialers' May Start Reaching Out to Celll Phones: Study
During this Presidential election year, organizations of every stripe will be carrying out survey after survey to determine the status of each candidate. Your cellphone may be called.
1/28/2016
Basic Need: People Want to Speak to a 'Human'
Despite all the tech-talk, findings show customers like using the telephone to reach a business.
1/26/2016
Are You Getting the Most from Your Contact Center?
Academic research has found that the candidate's perception of the hiring process has a direct impact on his or her overall satisfaction with the company.
1/21/2016
Are You Doing All You Can for Customers?
Many of the issues that contact center agents are asked to resolve are out of their control. They must rely on other departments to help make things right.
1/19/2016
'Personal Dialing' Offering Helps Prevent Call Disconnects
At this pace of innovation and development, inContact will continue to expand market share and net key competitive wins.
1/14/2016
No More Dialing? App Set To Connect to Contact Center
A new kind of standalone messaging app creates a direct, secure line of communication between businesses and their customers.
1/13/2016
New Report Sees Latin America Call Center Growth
A recently released study has a trove of solid information for decision makers, noting that "Contact center analytics, workforce management and quality monitoring applications are gradually capturing companies' attention," especially in Latin America.
1/7/2016
How Do Customers Feel When They Call In?
Contact centers have a ways to go to get customers back on their side.
1/5/2016
Is Your Customer Experience All it can Be?
A survey that found some 54 percent of consumers would be willing to spend more if it meant getting better customer service.
12/31/2015
Calibration Helps with Synchronization
Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience.
12/29/2015
InContact, Empirix Joining to be Better Heard
InContact turned to Empirix for its expertise in network performance monitoring and reporting. The result is better call-sound quality.
12/22/2015
Dialing Up the Cloud is Growing as an Option
The hosted/cloud model, when it includes best-of-breed and full-suite interactive voice response (IVR), is showing surprising strength.
12/17/2015
InContact's Dialing Ease Primed to Help Customer
InContact's best-in-class ACD will allow a new customer to scale its business easily by providing skills and proficiency-based routing for both inbound and outbound interactions.
12/15/2015
A new customer will utilize inContact's cloud-based contact center platform to provide easy service to consumers through a mixed network of both contact center and at-home agents.
2/2/2016
'Dialers' May Start Reaching Out to Celll Phones: Study
During this Presidential election year, organizations of every stripe will be carrying out survey after survey to determine the status of each candidate. Your cellphone may be called.
1/28/2016
Basic Need: People Want to Speak to a 'Human'
Despite all the tech-talk, findings show customers like using the telephone to reach a business.
1/26/2016
Are You Getting the Most from Your Contact Center?
Academic research has found that the candidate's perception of the hiring process has a direct impact on his or her overall satisfaction with the company.
1/21/2016
Are You Doing All You Can for Customers?
Many of the issues that contact center agents are asked to resolve are out of their control. They must rely on other departments to help make things right.
1/19/2016
'Personal Dialing' Offering Helps Prevent Call Disconnects
At this pace of innovation and development, inContact will continue to expand market share and net key competitive wins.
1/14/2016
No More Dialing? App Set To Connect to Contact Center
A new kind of standalone messaging app creates a direct, secure line of communication between businesses and their customers.
1/13/2016
New Report Sees Latin America Call Center Growth
A recently released study has a trove of solid information for decision makers, noting that "Contact center analytics, workforce management and quality monitoring applications are gradually capturing companies' attention," especially in Latin America.
1/7/2016
How Do Customers Feel When They Call In?
Contact centers have a ways to go to get customers back on their side.
1/5/2016
Is Your Customer Experience All it can Be?
A survey that found some 54 percent of consumers would be willing to spend more if it meant getting better customer service.
12/31/2015
Calibration Helps with Synchronization
Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience.
12/29/2015
InContact, Empirix Joining to be Better Heard
InContact turned to Empirix for its expertise in network performance monitoring and reporting. The result is better call-sound quality.
12/22/2015
Dialing Up the Cloud is Growing as an Option
The hosted/cloud model, when it includes best-of-breed and full-suite interactive voice response (IVR), is showing surprising strength.
12/17/2015
InContact's Dialing Ease Primed to Help Customer
InContact's best-in-class ACD will allow a new customer to scale its business easily by providing skills and proficiency-based routing for both inbound and outbound interactions.
12/15/2015
Despite all the tech-talk, findings show customers like using the telephone to reach a business.
1/26/2016
Are You Getting the Most from Your Contact Center?
Academic research has found that the candidate's perception of the hiring process has a direct impact on his or her overall satisfaction with the company.
1/21/2016
Are You Doing All You Can for Customers?
Many of the issues that contact center agents are asked to resolve are out of their control. They must rely on other departments to help make things right.
1/19/2016
'Personal Dialing' Offering Helps Prevent Call Disconnects
At this pace of innovation and development, inContact will continue to expand market share and net key competitive wins.
1/14/2016
No More Dialing? App Set To Connect to Contact Center
A new kind of standalone messaging app creates a direct, secure line of communication between businesses and their customers.
1/13/2016
New Report Sees Latin America Call Center Growth
A recently released study has a trove of solid information for decision makers, noting that "Contact center analytics, workforce management and quality monitoring applications are gradually capturing companies' attention," especially in Latin America.
1/7/2016
How Do Customers Feel When They Call In?
Contact centers have a ways to go to get customers back on their side.
1/5/2016
Is Your Customer Experience All it can Be?
A survey that found some 54 percent of consumers would be willing to spend more if it meant getting better customer service.
12/31/2015
Calibration Helps with Synchronization
Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience.
12/29/2015
InContact, Empirix Joining to be Better Heard
InContact turned to Empirix for its expertise in network performance monitoring and reporting. The result is better call-sound quality.
12/22/2015
Dialing Up the Cloud is Growing as an Option
The hosted/cloud model, when it includes best-of-breed and full-suite interactive voice response (IVR), is showing surprising strength.
12/17/2015
InContact's Dialing Ease Primed to Help Customer
InContact's best-in-class ACD will allow a new customer to scale its business easily by providing skills and proficiency-based routing for both inbound and outbound interactions.
12/15/2015
Many of the issues that contact center agents are asked to resolve are out of their control. They must rely on other departments to help make things right.
1/19/2016
'Personal Dialing' Offering Helps Prevent Call Disconnects
At this pace of innovation and development, inContact will continue to expand market share and net key competitive wins.
1/14/2016
No More Dialing? App Set To Connect to Contact Center
A new kind of standalone messaging app creates a direct, secure line of communication between businesses and their customers.
1/13/2016
New Report Sees Latin America Call Center Growth
A recently released study has a trove of solid information for decision makers, noting that "Contact center analytics, workforce management and quality monitoring applications are gradually capturing companies' attention," especially in Latin America.
1/7/2016
How Do Customers Feel When They Call In?
Contact centers have a ways to go to get customers back on their side.
1/5/2016
Is Your Customer Experience All it can Be?
A survey that found some 54 percent of consumers would be willing to spend more if it meant getting better customer service.
12/31/2015
Calibration Helps with Synchronization
Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience.
12/29/2015
InContact, Empirix Joining to be Better Heard
InContact turned to Empirix for its expertise in network performance monitoring and reporting. The result is better call-sound quality.
12/22/2015
Dialing Up the Cloud is Growing as an Option
The hosted/cloud model, when it includes best-of-breed and full-suite interactive voice response (IVR), is showing surprising strength.
12/17/2015
InContact's Dialing Ease Primed to Help Customer
InContact's best-in-class ACD will allow a new customer to scale its business easily by providing skills and proficiency-based routing for both inbound and outbound interactions.
12/15/2015
A new kind of standalone messaging app creates a direct, secure line of communication between businesses and their customers.
1/13/2016
New Report Sees Latin America Call Center Growth
A recently released study has a trove of solid information for decision makers, noting that "Contact center analytics, workforce management and quality monitoring applications are gradually capturing companies' attention," especially in Latin America.
1/7/2016
How Do Customers Feel When They Call In?
Contact centers have a ways to go to get customers back on their side.
1/5/2016
Is Your Customer Experience All it can Be?
A survey that found some 54 percent of consumers would be willing to spend more if it meant getting better customer service.
12/31/2015
Calibration Helps with Synchronization
Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience.
12/29/2015
InContact, Empirix Joining to be Better Heard
InContact turned to Empirix for its expertise in network performance monitoring and reporting. The result is better call-sound quality.
12/22/2015
Dialing Up the Cloud is Growing as an Option
The hosted/cloud model, when it includes best-of-breed and full-suite interactive voice response (IVR), is showing surprising strength.
12/17/2015
InContact's Dialing Ease Primed to Help Customer
InContact's best-in-class ACD will allow a new customer to scale its business easily by providing skills and proficiency-based routing for both inbound and outbound interactions.
12/15/2015
Contact centers have a ways to go to get customers back on their side.
1/5/2016
Is Your Customer Experience All it can Be?
A survey that found some 54 percent of consumers would be willing to spend more if it meant getting better customer service.
12/31/2015
Calibration Helps with Synchronization
Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience.
12/29/2015
InContact, Empirix Joining to be Better Heard
InContact turned to Empirix for its expertise in network performance monitoring and reporting. The result is better call-sound quality.
12/22/2015
Dialing Up the Cloud is Growing as an Option
The hosted/cloud model, when it includes best-of-breed and full-suite interactive voice response (IVR), is showing surprising strength.
12/17/2015
InContact's Dialing Ease Primed to Help Customer
InContact's best-in-class ACD will allow a new customer to scale its business easily by providing skills and proficiency-based routing for both inbound and outbound interactions.
12/15/2015
Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience.
12/29/2015
InContact, Empirix Joining to be Better Heard
InContact turned to Empirix for its expertise in network performance monitoring and reporting. The result is better call-sound quality.
12/22/2015
Dialing Up the Cloud is Growing as an Option
The hosted/cloud model, when it includes best-of-breed and full-suite interactive voice response (IVR), is showing surprising strength.
12/17/2015
InContact's Dialing Ease Primed to Help Customer
InContact's best-in-class ACD will allow a new customer to scale its business easily by providing skills and proficiency-based routing for both inbound and outbound interactions.
12/15/2015
The hosted/cloud model, when it includes best-of-breed and full-suite interactive voice response (IVR), is showing surprising strength.
12/17/2015
