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Questions About Shipped CDs

 

Will you really ship CDs free of charge, and where can I get one?

If you cannot download CDs, or would simply like more attractive pressed CDs, we can send you pressed copies of Ubuntu, Kubuntu, and Edubuntu CDs free of charge. You may request CDs at:

 

What Is On The CD?

All CDs contain the currently released version of Ubuntu. For every CD you order, we will send you one package that contains a single CD (live CD installer) in a cardboard wallet. This is true for all architectures.

 

How Many CDs Can I Order?

When you log in to your ShipIt account, you can select from a number of different standard options. You can also make a special request for different quantities, but please note that this will take longer to process. We will consider special requests if you are a teacher giving CDs to your students, or if you are distributing CDs at a conference or other organized event. If you experience any problems with ShipIt, please:

 

How Long Will It Take?

Short Answer: 6-10 Weeks. Shipment time can vary considerably in relation to a wide range of factors (when you order CDs; where you are located in the world; the speed of your local mail delivery; etc). That said, a good rule of thumb is to allow at least 6-10 weeks for delivery although in some cases they will be delivered substantially more quickly. Instead, you may prefer to download the CD images and record them yourself.

 

CD Request Status

We send out CDs on a weekly basis. You can check to see if your request has been sent to the factory by logging into ShipIt. Unfortunately we do not have additional information and can not track individual orders. We're sorry but we cannot provide information on individual orders, unless it was sent High Priority.

 

Deadline To Order CDs?

There is no deadline to order CDs. As each new release of Ubuntu comes out we update shipit in order to make it possible to obtain CDs for the newest release.

How Do I Order More CDs?

You can order a second time once your first order was shipped. Since we have limited resources, we would appreciate it if you could think carefully about the quantities you order.

 

Can You Send Me Kubuntu CDs?

Yes. You can request Kubuntu CDs from https://shipit.kubuntu.org.

 

Can You Send Me Edubuntu CDs?

Yes, we have also decided to offer Edubuntu CDs. You can request the latest version of Edubuntu from https://shipit.edubuntu.org.

 

Can You Send Me Source CDs?

We do not normally distribute source CDs and you cannot order them through shipit. That said, in order to comply with the GPL, we are happy to distribute source code on CD to anybody we give a binary CD. More information is written in fine print on the back of each CD. Source for everything on the CD is always available at http://archive.ubuntu.com or can be ordered from Canonical for the cost of the media plus shipping.

 

Can You Send DVDs?

Ubuntu and Kubuntu DVDs are now available for purchase from Amazon.com if you live in the United States. Some vendors who sell Ubuntu CDs may also make DVDs available for purchase from time to time. You can visit the purchase page to see the latest Amazon DVD links and the links to other vendors around the world who sell Ubuntu media. 

Will I have to pay taxes/duties?

While the CDs and the shipping are completely free of charge, taxes and duties that customs in your country decide to charge you is not within Canonical's control. The larger the order, the larger the chance of the shipment being stopped and the larger the duty that could be demanded. For the vast majority of shipments (including the vast number of small or relatively small shipments), duties have not been charged and CDs have passed through borders without problems. In several countries (e.g., Croatia, FYROM, Serbia and Montenegro and others), even small shipments of CDs have been stopped. Currently, because most shipments are passing customs untaxed, we do not include a list of the values for the CDs on each package. However, in some situations, this has made customs officials suspicious. In the future, we will list a value on shipments to the most problematic countries in regards to customs and all of those shipments will be taxed. That list will be posted here. At the moment, here is our advice in regards to taxes/duties:

 

Can You Provide Localized Boxes or CDs?

Unfortunately, no. Canonical is only able to send CDs because we get bulk discounts. As a result, we cannot print separate or different CDs or boxes as we would not be able to keep our bulk discount. If your local community team wants to fund the production of a localized CD, we are happy to transfer you the necessary artwork.

 

How much does Ubuntu cost?

$0.00. Ubuntu, Kubuntu, and Edubuntu are, and always will be, 100% free.

 

CD does not boot

I downloaded the .iso file and burnt it to a CD, but can not get it to boot. When I reboot, the system says "Booting from CD..." then "failure" and proceeds to boot from harddrive.

You probably have recorded the .iso file to CD as a file, not as a CD image. The .iso file is a CD image and needs to be recorded as such. If you burn it as a regular file, the resulting CD will not work. Try opening the CD in any computer. You should see a few files and directories. If you see "ubuntu-xxxxx-xxxxx.iso" as the only file in the CD instead, you haven't correctly created the CD. Look for the 'Write CD image' or similar option of your favourite CD creation program and use it to record the .iso file to CD. Reboot and enjoy