Johann Furmann

🚨 Choosing the right Salesforce partner isn’t just about certifications - it’s about speed, outcomes, and post-go-live success. In this new video, we break down: ✅ What to actually look for in a consulting partner ✅ The biggest mistakes companies make in partner selection ✅ Why GetGenerative.ai combines consultant expertise with AI agents to deliver results 10x faster If you're wondering how to scale smarter with #Salesforce, this one’s for you. 🎥 Watch now and rethink your strategy. . . . . . #Salesforce #SalesforceImplementation #ConsultingPartner #SalesforceProjects #AIInConsulting #AIConsultants #DigitalTransformation #GetGenerativeAI #SalesforceSpeed #BusinessOutcomes #SalesforceCRM #CRMStrategy #SalesforceSuccess #AIAgents

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Migros is setting new standards for digital transformation by migrating its complex ERP landscape to RISE with SAP on Microsoft Azure. This bold move is harmonizing processes, enabling real-time data insights, and empowering nearly 100,000 employees to work smarter and drive sustainable growth.​ Thanks to RISE with SAP on Microsoft Azure, the results for Migros have been significant:​ 1️⃣ Centralized data flows: Streamlined operations and real-time insights across dozens of business units​ 2️⃣ AI & analytics ready: Laying the foundation for advanced forecasting and self-service analytics​ 3️⃣ Agility & growth: Faster processes, reduced IT complexity, and sustainable digital transformation ​ “Technology should never be an end in itself. Our goal was always to use it as a tool that makes everyday life easier for our staff and strengthens the companies in the Migros Group in the long term.”​ - Rainer Baumann, Group COO & CIO, Migros​ Don't miss the full story: https://msft.it/6043tTzEh​ #CustomerStory #MicrosoftAzure #SAP #DigitalTransformation #Innovation #Migros #MSFTadvocate​

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How do you prepare engineers to lead without waiting for the perfect moment? Robert Gonzalez, VP of Engineering at SugarCRM, builds future leaders by giving them real opportunities before the title comes. Here’s his approach: ✅ Let high performers run ✅ Create safe environments to fail and grow ✅ Assign leadership roles through real work ✅ Promote based on curiosity and ownership In this episode of Tech Teams Today, Robert shares how he scales people and culture inside a global org shipping over $100M+ in software. 🔗 Full episode links in the comments #EngineeringLeadership #DeveloperGrowth #LeadershipDevelopment #SoftwareEngineering

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Salesforce | January 2026 — Key Signals January reinforced a clear direction for the Salesforce ecosystem. Salesforce is moving decisively beyond assistive AI toward agent-driven, outcome-oriented intelligence — where automation is no longer reactive, but contextual, autonomous, and governed by trusted data. A few important signals stood out: • AI is becoming architectural, not a feature layer • Data quality and unification are now prerequisites, not enhancements • Trust, security, and governance are being designed into AI by default • The role of Salesforce professionals is shifting from configuration to decision design • Sustainability and ecosystem responsibility continue to be treated as first-class priorities What’s notable is that this evolution isn’t about speed alone — it’s about scaling intelligence responsibly across enterprises. For architects, admins, and developers, this means rethinking how systems are designed, owned, and evolved in an AI-first world. #Salesforce #SalesforceEcosystem #AI #Agentforce #DataCloud #SalesforceArchitect #Ohana

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“Modern SAP is no longer the old SAP from 20 or 30 years ago.” – Markus Müller, Boomi SAP customers are facing a crucial inflection point: legacy mindsets and fragmented API governance are slowing down transformation. In his recent interview with E3 Magazine, our Global CTO of API Management, Markus Müller, outlines how Boomi is helping organisations evolve their SAP environments by: 🔹 Breaking down API silos with full lifecycle governance—even for non-Boomi APIs 🔹 Providing the only SAP-certified solution that integrates seamlessly with 600+ systems 🔹 Supporting both expert users and citizen developers through ease-of-use and smart cost control 💡 The integration challenge isn’t just technical—it’s cultural. At Boomi, we help our customers modernise with confidence, not complexity. 📖 Read the full interview here: http://spklr.io/6040BGEfQ #Boomi #SAP #Integration #APIManagement #iPaaS #DigitalTransformation #E3Magazine #TechLeadership #TeamBoomi

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For Pega CTO Don Schuerman, agentic AI isn’t just about speeding up workflows — it’s potentially about rethinking them entirely. 💡 Don share's his thoughts in Mi3 on how agentic AI's biggest weakness, its unpredictability, can become its strength. Read more below. 👇 https://lnkd.in/gp4Zz8_6

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www.swiss-orange.ai/en 🖇️ Salesforce Winter ’26 Release: Flow Approvals and Automation Go Next Level Approvals don’t need to be slow, manual, or painful anymore. With the latest Flow Approval Processes, Salesforce has taken automation to a new standard: -> Record-triggered approvals – start the process the moment an opportunity or quote is created. -> Dynamic, multi-step workflows – route approvals through multiple levels automatically. -> Debugging built-in – test and trace approval paths with full transparency. -> Conditional routing – logic-based decisions that adapt to real business rules. -> Integration-ready – trigger orchestrations from tools like Jira or NetSuite. 🚀 For companies, this means: FASTER DEAL CYCLES, FEWER MANUAL ERRORS, and a CLEAR AUDIT TRAIL for every approval. At SWISS ORANGE GROUP, we don’t just talk about it — we implement these advanced approval processes in Revenue Cloud and beyond. And as the only Salesforce partner in DACH, we deliver all PROJECTS AT A FIXED PRICE.

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Tune into the new Episode of Salesforce Spotlight Podcast as Benjamin Renold and Vanessa Gentile join Stephan Martin Lendi to break down how COTRA Autotransport AG scaled their IT abilities with MuleSoft and maintained a low headcount. 🚀 Discover: ✅ Why COTRA chose MuleSoft for IT transformation ✅ How partners and customers are benefitting from the new infrastructure 🎧 Listen now on Spotify: https://lnkd.in/eTXueEjt

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Great event with real business impact! The close partnership between SAP and Tenthpin around SAP Business Data Cloud is creating a powerful foundation for innovation in Life Sciences. Together, we are already seeing real-world use cases from Life Sciences customers that demonstrate how SAP and Tenthpin are setting new benchmarks for transformation in the BDC environment. I’m very much looking forward to an engaging exchange of ideas and insights in Munich on April 15, and to discussing practical experiences and realized use cases with peers and industry leaders. Register here: https://lnkd.in/e3nJfAu3 #SAP #SAPBusinessDataCloud #LifeSciences #DataDriven #AdvancedAnalytics #AI #DigitalTransformation #Tenthpin #Innovation

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🚡 𝗪𝗵𝗮𝘁 𝗰𝗮𝗻 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀 𝗿𝗲𝗮𝗹𝗹𝘆 𝗱𝗼 — 𝗮𝗻𝗱 𝗵𝗼𝘄 𝗰𝗮𝗻 𝘁𝗵𝗲𝘆 𝗲𝗺𝗽𝗼𝘄𝗲𝗿 𝘀𝗺𝗮𝗹𝗹, 𝗳𝗮𝗺𝗶𝗹𝘆‑𝗿𝘂𝗻 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀? …and what role does Salesforce play? Join us for the very first 𝗞𝗶𝘁𝘇 𝗞𝗜 𝗚𝗼𝗻𝗱𝗲𝗹 𝗧𝗮𝗹𝗸, recorded high above Kitzbühel in the Fleckalmbahn gondola! 🎥 𝗚𝘂𝗲𝘀𝘁𝘀: Patrick Heinen, VP Solution Engineering Salesforce Lena Kornau, Founder of AI SUMMIT Kitzbühel In this candid, German‑language 🇩🇪 conversation you’ll discover: 1. 𝗧𝗵𝗲 𝗿𝗲𝗮𝗹 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝗼𝗳 𝗔𝗜 𝗮𝗴𝗲𝗻𝘁𝘀 𝗶𝗻 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 — practical use cases from operations to customer service 2. 𝗧𝗵𝗲 𝗲𝘃𝗼𝗹𝘃𝗶𝗻𝗴 𝗿𝗼𝗹𝗲 𝗼𝗳 𝗔𝗜 𝗮𝘁 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲— how one of the world’s leading CRM platforms is integrating intelligent assistants 3. 𝗪𝗵𝘆 𝘀𝗺𝗮𝗹𝗹𝗲𝗿 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 (even in places like Kitzbühel) 𝘀𝗵𝗼𝘂𝗹𝗱𝗻’𝘁 𝗯𝗲 𝗹𝗲𝗳𝘁 𝗯𝗲𝗵𝗶𝗻𝗱 — tips for family‑run businesses to get started 👉 Watch now on YouTube: https://lnkd.in/dD9gm2Um 🎙️ 𝗪𝗮𝗻𝘁 𝘁𝗼 𝘀𝗵𝗮𝗿𝗲 𝘆𝗼𝘂𝗿 𝗔𝗜 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗶𝗻 𝗮 𝗳𝘂𝘁𝘂𝗿𝗲 𝗚𝗼𝗻𝗱𝗲𝗹 𝗧𝗮𝗹𝗸? Email us at: [email protected] Big thanks to 𝗞𝗶𝘁𝘇 𝗧𝗩 for capturing our very first ride! ©KitzTV #AISummitKitzbühel #KIGondelTalk #AIagents #Salesforce #AIforBusiness #DigitalTransformation #FamilyBusiness #KitzKIClub #Kitzbühel

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🚀 Exciting news from our Healthcare partner ecosystem! SAP’s partner-led Healthcare industry strategy is coming to life. 🎉 ATSP GmbH has launched "S4.health: Patient Management & Billing on SAP S/4HANA", now available in the SAP Store. 👉 https://lnkd.in/eCXX2qRK 🤝 A great option for SAP Patient Management customers in Germany — and just the beginning. 🌍 Stay tuned for more innovations designed for other regions from our partner ecosystem!

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Salesforce Agentforce World Tour — The transformation is real - and it’s redefining Customer Support with Agentforce Service. Today I had the chance to speak at the Agentforce Service Keynote together with Ragna Ghoreishi, CCXP, CCCX and Franz Klaus at the Salesforce World Tour in Düsseldorf and share our Salesforce Customer Zero story — how we’re already using AI Agents to fundamentally transform customer support at Salesforce. What stands out the most for me: • AI in support is no longer theory — it’s operating at scale. • Agentforce Service (formerly Service Cloud) is reshaping how teams deliver fast, accurate, human-centric support. • Digital frontends and AI-powered backends are finally coming together in a way that unlocks real efficiency and real customer impact. • The momentum in the ecosystem is bigger than I’ve ever seen — and it’s accelerating. Whether you’re leading a support team, building operations, running a business, or shaping your company strategy: AI Agents aren’t the next wave — they’re the new baseline. Düsseldorf was a strong reminder that this isn’t about AI replacing humans — it’s about AI working side by side with humans and becoming part of your company identity, your service culture, and your brand. Support organizations that embrace this shift won’t just operate better — they’ll be perceived differently. Anytime, everywhere, multilingual. Seeing what’s possible when AI and human expertise work together is energizing — and we’re only scratching the surface. More to come.

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Really excited to share some learnings and insights with Liesel Klokkers on how we managed to move from a fragmented, multi-CRM landscape to a single source of truth at Lucanet. I'm looking forward to diving a bit into why it's so critical to establish proper revenue operations as early as possible.

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🤖 Salesforce Knowledge Assistant: AI that understands your data (🇩🇪 Für DEU Version bitte vorherigen Beitrag ansehen) In our last post, we highlighted how crucial it is to create transparency and control early when introducing new SaaS solutions. A current, practical example: the AI-powered Salesforce Knowledge Assistant. 🚀 Use Salesforce more intelligently – with artificial intelligence! If you work with Salesforce daily, you know the #problem: the data is there – but how do you quickly access the right information? That’s exactly where the Salesforce Knowledge Assistant comes in. ✅ Whether it’s Sales Cloud, Service Cloud, Marketing Cloud, or any other Salesforce product: This AI-powered assistant analyzes data from your Salesforce portal and delivers structured information along with context-specific recommendations for action. 💡 Through an intuitive AI interface, you can ask targeted questions at any time. The responses are based on expert knowledge – precise, clear, and ready to use instantly. The #result? 🔍 AI-driven analysis of your Salesforce data ⚙️ Flexible for a wide range of use cases 📊 Tailored to your unique Salesforce landscape 👉 A true #gamechanger for anyone who doesn’t just use Salesforce, but wants to manage it intelligently. innovAIro AG – #DisruptingSAM #Salesforce #KI #ArtificialIntelligence #KnowledgeAssistant #CRM #SalesCloud #ServiceCloud #Digitalisierung #Datenanalyse #SmartData #SaaS #ProductivityTools

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