Chief Executive Officer @ Future Government Institute | Co-Founder @ ServiceGen | Service Transformation Expert | Keynote Public Speaker 🎤
Greater Sydney Area
97K followers
500+ connections
About
In-demand public speaker | Shaping the future of trusted digital government | Global advisor | CEO, Future Government Institute
▪️Victor Dominello is a globally recognised leader in public sector transformation and a pioneer of secure, citizen-centred digital identity. His guiding principle is simple: governments exist to serve people, and in the digital age that service must be trusted, seamless, and measurable.
As NSW’s inaugural Minister for Customer Service and Digital, the first role of its kind anywhere in the world, Victor delivered landmark reforms. These included one of the world’s first fully digital driver’s licences (85% adoption, 93% satisfaction), statewide QR check-ins, digital vaccine certificates, and the Dine & Discover program, which injected over $1.4 billion into local economies during COVID-19.
As part of the inner cabinet that led NSW through the pandemic, he reimagined service delivery and oversaw the rollout of groundbreaking initiatives that became vital public health tools while supporting economic recovery.
Over his 12 years in cabinet, Victor held portfolios in Digital Government, Innovation, Finance, and Aboriginal Affairs. He drove transformative initiatives such as the creation of the Department of Customer Service, Service NSW, and the \$2.1B Digital Restart Fund.
🔹These reforms are now studied internationally as models of high-trust, citizen-focused service delivery.
Today, as CEO of the Future Government Institute, Victor advises governments, the World Bank, and major organisations on modernising services and embedding trust. He is also Chair of the Services Australia Independent Advisory Board, Senior Advisor to the Tony Blair Institute for Global Change, and a Director of the Tech Council of Australia.
Victor has been recognised in The Australian’’s Top 100 Innovators and in Okta’s Identity 25 list of global visionaries, an honour marked by his image on the Nasdaq Tower in Times Square.
A sought-after keynote speaker at major global forums, he shares insights on trusted digital identity, citizen experience, and the critical yet difficult transition from Government 2.0 to Government 3.0.
Articles by The Hon. Victor
Activity
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Today, after almost ten years, I leave the NSW public sector. Over that time, I had the privilege of contributing to and leading work that genuinely…
Today, after almost ten years, I leave the NSW public sector. Over that time, I had the privilege of contributing to and leading work that genuinely…
Liked by The Hon. Victor Dominello
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Humbled to be recognised as a LinkedIn Top Voice. When asked to share what’s worked for me, I kept coming back to three words. All starting with A.…
Humbled to be recognised as a LinkedIn Top Voice. When asked to share what’s worked for me, I kept coming back to three words. All starting with A.…
Shared by The Hon. Victor Dominello
Experience
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ServiceGen
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Chair of the Federal Ministerial Advisory Committee on Digital ID
Australian Government Department of Finance
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Department of Premier and Cabinet (NSW)
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Minister for Aboriginal Affairs; Citizenship and Communities; Veterans Affairs
Department of Premier and Cabinet (NSW)
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Minister for Aboriginal Affairs; Citizenship and Communities
Department of Premier and Cabinet (NSW)
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Skills
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