Does a free plan exist?

Indeed, when you register, you'll receive 40 message credits and access to one agent with a character limit of 400,000. These resources are at your disposal to evaluate Chat Data and determine its suitability for your needs.

What is the mechanism behind message credits?

Message credits are calculated based on several factors: 1. Base Model Cost: Each model has a base cost (ranging from 0.5 credits for lightweight models like Gemini 2.5 Flash to 20 credits for advanced models like Claude 3 Opus). 2. Content Units: The base cost is multiplied by content units, which are determined by the larger of: - Text units: input message text characters ÷ 8,000 (rounded up) - File units: number of files ÷ 3 (rounded up) 3. Additional Costs: - Reranking: +1 credit flat fee if enabled - Medical Knowledge Base: +1 credit flat fee for medical chat models with base cost ≤ 1 - User Info: Additional units if user info exceeds 1,000 tokens (each 5,000 tokens beyond 1,000 = 1 unit) This mechanism ensures fair pricing based on the complexity of the request and the capabilities of the chosen model.

How does the training characters work?

Training characters are designed to prevent excessive or abusive retraining of your agent, which helps us manage computing resources efficiently. 1. As long as your training character balance is above zero—even if you have just one character left—you can retrain your agent up to its full character limit. 2. When you retrain, we deduct only the actual number of characters used, based on the new or additional documents you include in that training session. 3. For each month, we allocate double your agent's character limit as your training character quota. This means you can fully retrain your agent at least three times per month, depending on your usage.

What is the definition of a single agent, and how does the training character allocation work?

A single agent is defined as an agent that possesses unique data and can provide responses to inquiries related to that data, even if it was constructed using multiple documents. Each purchased agent, including subscriptions and add-ons, comes with 22MB training characters, allowing you to retrain your agent in case of errors.

What's the user limit for my agent?

For private agents, only you have the privilege of accessing them. However, if you opt to make your agent public, anyone with the link will have the ability to engage with it.

Can you explain the functioning of the white labeling with the reseller plan?

Upon subscribing to the reseller plan, you have the ability to substitute the "Powered by Chat Data" text with "Powered by Your Company." Subsequently, utilize the API to engage with our backend for the creation and management of the agent. You can integrate the embedded agent script into your domain using the provided JavaScript code furnished by us.

How does the agent capacity work?

Each plan has both a per-agent character limit and an overall account-level character limit: - Entry plan: Each agent can hold up to 33 MB of characters, with a total account capacity of 22 MB. - Standard plan: Each agent can hold up to 40 MB, with a total account capacity of 110 MB. - Professional plan: Each agent can hold up to 50 MB, with a total account capacity of 400 MB. You can distribute your total account capacity across your agents however you wish. For example, on the Entry plan, you have 2 agent slots (each with a 33 MB max), but only 22 MB total to allocate. You could assign all 22 MB to one agent, leaving the other with no capacity, or split it between both. If you purchase additional agent slots, each one adds 1 agent slot and 11 MB to your account-level capacity. For instance, with one extra slot on Entry, you'd have 3 agent slots and 33 MB total capacity (but still a 33 MB per-agent max). A agent's actual capacity is always the lesser of your remaining account-level character limit and your plan's per-agent limit. You cannot exceed the per-agent limit unless you upgrade to a higher plan.

At what point do my message credits and training characters refresh?

Both message credits and training characters are refreshed at the beginning of each calendar month, irrespective of your subscription date. This means that if you subscribe on the 15th of April, your credits will be renewed on the 1st of May.

When does my plan's benefit become active?

Your plan's benefits become active immediately upon subscription. However, please note that the refresh of message credits and training characters occurs on the 1st day of each month.

How can I determine the character count in my document?

Upon uploading your document(s) to Chat Data, the platform will display the total character count for all the attached documents.

Is it possible to upload multiple files to a single agent?

Certainly, you have the ability to upload multiple files to a single agent. Simply hold down the ctrl key (for Windows) or cmd key (for Mac) and select as many files as you desire.

What is the data limit for a single agent?

For the free plan, you can provide up to 400,000 characters, which is approximately 5MB. If you're on the Entry, Standard, or Professional plan, you can allocate 11 million characters, equivalent to around 140MB.

Could you explain the operation of the professional plan?

Upon subscribing to the professional plan, you will receive an initial allocation of 40,000 message credits. Subsequent messages will be billed using your OpenAI API key, which can be added on your account page. This ensures that you receive the most cost-effective pricing per message once you surpass the initial allocation.

Could you please provide information on the process for upgrading or canceling my current subscription?

Your existing or previous subscription will remain active until the conclusion of its current subscription period. Please note that we are unable to offer prorated refunds as both message credits and training credits have already been allocated to your account.

How do scraping credits work?

We utilize CAPTCHA solvers and proxies to scrape each page multiple times until success. Each successfully scraped page consumes 1 scraping credit. Your scraping credits are automatically renewed at the start of each month.

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Chat Data Pricing Plans

Compare AI chatbot pricing, chat credits, message limits, live chat, workflows, and team capacity before choosing a plan. Receive a complimentary two-month subscription when you opt for an annual plan.

0.5% of revenue goes to carbon removal

Free

40 message credits/month

1,600,000 training characters/month

Scraping 100 pages/month

1 agent

Additional purchasable chatbots limit: 0

400,000 characters/chatbot capacity

Option to Choose basic GPT 4 models

Flexible backend to power the chatbot

Respond by interactive UI elements or text based markdown

Train with your own data

Train with Google Drive documents and spreadsheets

Train with Notion pages

View conversation history

1 AI actions/chatbot

Access to 834 built-in MCP apps with 10,000+ tools

Calendly integration

Add custom FAQ link

Business profile

Access to 30-day debugging history for past conversations

Create and search multiple conversation threads

Gather Leads

Chatbots get deleted after 60 days of inactivity

Chat messages get deleted after 30 days

$0.00

Entry

Everything in Free, plus...

2,000 message credits/month

88 Millions training characters/month

Scraping 1,500 pages/month

2 agents

Additional purchasable chatbots limit: 5

33 Millions characters/chatbot capacity

Chat messages get deleted after 180 days

AI will re-engage with customers with WhatsApp, Messenger, and Instagram integrations

5 AI actions/chatbot

Generate PDF documents

Voice interaction with the chatbot output, support customized voices

Access to advanced models

Train with Youtube or video/audio files.

Use pretrained medical models

API access

18 third-party integrations

A list of productivity tools

5 team members

Analytics dashboard of the chatbot

Email notifications

Automatically train your websites on a Monthly/Weekly/Daily basis

Advanced lead form with customizable fields

Usage metering by your Stripe account

$19.00/month

Standard

Everything in Entry, plus...

10,000 message credits/month

220 Millions training characters/month

Scraping 7,500 pages/month

7 agents

Additional purchasable chatbots limit: 14

44 Millions characters/chatbot capacity

Chat messages get deleted after 360 days

10 AI actions/chatbot

Share analytics via public link or iframe embed

20 team members

Trigger workflows as AI action

Real-time voice mode

Live chat escalation

1,000 email notifications for live chat escalation

Import Your Phone Number for SMS notifications

Webhooks Integration

Listener to events on website via SDK

Dynamically generate quick replies

Page-specific conversation starters

Automatic translation of customized interface and messages to user's browser language

2.5GB of blob storage for multi-modal inputs

$99.00/month

Professional

Everything in Standard, plus...

40,000 message credits/month

440 Millions training characters/month

Scraping 24,000 pages/month

20 agents

Additional purchasable chatbots limit: 1,000

55 Millions characters/chatbot capacity

Chat messages get deleted after 720 days

15 AI actions/chatbot

1000 team members

4,000 email notifications for live chat escalation

10GB of blob storage for multi-modal inputs

Reseller plan

VIP support by WhatsApp

$399.00/month

Enterprise Plan

Contact us for the Enterprise plan if you wish to use your own server/database or to obtain a dedicated chatbot management page.

Add-ons

Auto Charge Message Credits

$9 per 1000 msg credits

Credits don't expire and can be used across months.

Auto Recharge Scraping Pages

$10 per 5,000 pages

Automatically buy scraping pages when your balance runs low. Credits don't expire.

Extra Message Credits

$7 per 1000 msg credits/month

I want extra msg credits every month

Your Total: $7.00 / month

Extra Agent

$7 per 1 agent/month

I wantextra agent

Your Total: $7.00 / month

Each agent adds 11M characters capacity on the account level

Live Chat Escalation

Allow users to escalate the chat from AI to human support within the agent
Monitor real-time user activity on your website and intervene when necessary
Includes 10,000 email notifications (You can use your own Twilio account for SMS or buy SMS credits separately)

$20.00/month

Reseller Plan

Replace the Chat Data branding with your branding
Includes custom domain for the embedding and iframe script (code free)
Custom sender email for sending notifications related to your agents.

$59.00/month

Remove 'Powered By Chat Data'

Replace the Chat Data branding with your branding
Does not include custom domain for the embedding and iframe script
Does not include custom sender email.

$39.00/month

Webhook Delivery

Activate webhook and SDK events delivery
Compatible with Triggers in Make and Zapier
Ideal for Entry plan subscribers and below

$10.00/month

10GB Files Storage

$10 per 10GB/month

I wantGB of blob storage for multi-modal inputs

Your Total: $10.00 / month

SSO Login

Authenticate users to access an agent without registering with Chat Data
Logo, domain, company name, and email will be whitelabeled to your choice.
Prerequisite: "Reseller Plan" or "Professional Plan"