Formed in 2009, the Archive Team (not to be confused with the archive.org Archive-It Team) is a rogue archivist collective dedicated to saving copies of rapidly dying or deleted websites for the sake of history and digital heritage. The group is 100% composed of volunteers and interested parties, and has expanded into a large amount of related projects for saving online and digital history.
Tap into your data, wherever it resides
Enable generative AI-powered conversations across all your data with out-of-the-box integrations for trusted websites, knowledge base articles, and popular CRM and contact center systems.
Increase agent productivity with tools in the flow of work
Accelerate onboarding and case resolution, improve efficiency, and automate tasks with a copilot for agents docked in the tools they use every day.
Create a solution tailored to your contact center
Configure and customize Copilot for Service to meet your unique needs.
Fuel generative AI-powered conversations
Connect to all your data—including CRM, contact center systems, and other sources—to enable AI-powered conversations without replacing your existing solution.
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Use out-of-the-box integrations with services such as Salesforce, ServiceNow, and Zendesk along with your existing website, files, and other data sources.Get up and running right away, accelerating time to production by reducing integration and development efforts.Easily configure Copilot for Service to meet your needs, and further extend your copilots to unique requirements with Microsoft Copilot Studio.
Enhance agent productivity in the tools they use every day
Help agents be more productive and better serve customers with a copilot available in the tools your agents already use.
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Copilot for Microsoft 365 is included in Copilot for Service, providing agents with access to a copilot in tools such as Teams.Empower agents to respond to customers with generative AI-powered answers from knowledge base articles, documentation, agent handbooks, and other sources.Deliver copilot to agents in tools they already use such as Salesforce, ServiceNow, and ZenDesk.
Pricing
Microsoft Copilot for Service pricing
(Coming soon)
The version of Microsoft 365 is not available in your country/region. Visit Microsoft Store to find out which versions of Microsoft 365 are available in your country/region.
Modernize your existing contact center with generative AI.
Modernize your existing contact center with generative AI.
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Available in public preview at no cost.
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General availability is targeted for the first quarter of 2024.
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Copilot for Microsoft 365 is included for integration with Teams and other Microsoft 365 apps, though capabilities may not be available during the public preview.
A product license for Microsoft 365 E3 or E5 will be required to purchase Copilot for Service.
Experience Copilot in Dynamics 365 Customer Service
Explore new copilot capabilities and product enhancements for Dynamics 365 Customer Service.
Use AI for your entire business
Increase productivity with AI capabilities built into Microsoft tools and services.
Implementation and support
Documentation
See how to get started using Copilot for Service in your organization.
Community
Connect with and learn from experts and peers.
Support
Find Copilot for Service help and learning content for employees.
[1] Accessing the Copilot for Service public preview requires a US-based environment. Copilot for Microsoft 365 capabilities may not be available during the preview. Learn more.
