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Microsoft Copilot for ServicePREVIEW

Modernize your contact center with a copilot designed for service. Copilot for Service extends your existing contact center with generative AI to enhance service experiences and boost agent productivity.
Sign up for preview¹
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Transform service experiences

Improve agent productivity with a copilot in the flow of work.
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Tap into your data, wherever it resides
Enable generative AI-powered conversations across all your data with out-of-the-box integrations for trusted websites, knowledge base articles, and popular CRM and contact center systems.
Increase agent productivity with tools in the flow of work
Accelerate onboarding and case resolution, improve efficiency, and automate tasks with a copilot for agents docked in the tools they use every day.
Create a solution tailored to your contact center
Configure and customize Copilot for Service to meet your unique needs.

Fuel generative AI-powered conversations

Connect to all your data—including CRM, contact center systems, and other sources—to enable AI-powered conversations without replacing your existing solution.
  • Use out-of-the-box integrations with services such as Salesforce, ServiceNow, and Zendesk along with your existing website, files, and other data sources.
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  • Get up and running right away, accelerating time to production by reducing integration and development efforts.
    Window showing content sources list in copilot.
  • Easily configure Copilot for Service to meet your needs, and further extend your copilots to unique requirements with Microsoft Copilot Studio.

Enhance agent productivity in the tools they use every day

Help agents be more productive and better serve customers with a copilot available in the tools your agents already use.
  • Copilot for Microsoft 365 is included in Copilot for Service, providing agents with access to a copilot in tools such as Teams.
    Two persons having a Teams video call with copilot open in the right side tab.
  • Empower agents to respond to customers with generative AI-powered answers from knowledge base articles, documentation, agent handbooks, and other sources.
    Image showing conversation in copilot for service.
  • Deliver copilot to agents in tools they already use such as Salesforce, ServiceNow, and ZenDesk.
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Pricing

Microsoft Copilot for Service pricing

Microsoft Copilot for Service

$50.00
user/month
(Coming soon)
Sign up for preview¹

Modernize your existing contact center with generative AI.

  • Available in public preview at no cost.
  • General availability is targeted for the first quarter of 2024.
  • Copilot for Microsoft 365 is included for integration with Teams and other Microsoft 365 apps, though capabilities may not be available during the public preview.

A product license for Microsoft 365 E3 or E5 will be required to purchase Copilot for Service.

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Get started

Access the Copilot for Service public preview

Sign up¹
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Experience Copilot in Dynamics 365 Customer Service

Explore new copilot capabilities and product enhancements for Dynamics 365 Customer Service.
Learn more
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Use AI for your entire business

Increase productivity with AI capabilities built into Microsoft tools and services.
Learn more

Implementation and support

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Documentation
See how to get started using Copilot for Service in your organization.
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Community
Connect with and learn from experts and peers.
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Support
Find Copilot for Service help and learning content for employees.
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[1] Accessing the Copilot for Service public preview requires a US-based environment. Copilot for Microsoft 365 capabilities may not be available during the preview. Learn more.