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Microsoft AI

Realize business value with AI

Optimize your organization at every level and uncover valuable new opportunities with Microsoft AI solutions.

Deliver impact with AI innovation

Advance productivity
Streamline employee tasks, facilitate communication, and accelerate service delivery.
Maximize efficiency
Optimize operations at every level and plan confidently for future industry trends and business needs.
Improve business outcomes
Generate new products and services, personalize customer experiences, and enhance decision-making.

Achieving more—using our own solutions

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Microsoft Dynamics 365 logo

The Microsoft global customer support team streamlined operational efficiency while delivering exceptional customer satisfaction with Copilot in Dynamics 365 Customer Service.

31%
increase in first call resolution
12%
increase in overall customer satisfaction
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The Microsoft Customer and Partner Solutions Group used Microsoft Sales Copilot to simplify workflows and help its sellers more efficiently build relationships with clients.

Real Microsoft customers, driving real value

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Microsoft Sales Copilot
Netlogic increased revenue by 25 percent
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Azure OpenAI Service
Atera achieved a 10× productivity gain
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Azure OpenAI Service
CarMax creates content faster with generative AI
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Everyday use cases, transformed by AI

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Boosting seller and support agent productivity with AI
Service organizations, sellers, and marketers across companies are using AI to streamline and optimize their communications.
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Using AI for breakthrough customer service experiences
Employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—are using AI to deliver innovative customer experiences.
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AI Use Cases for Business Leaders

Discover the common scenarios and processes where AI is poised to have the biggest impact.
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Microsoft 365 Copilot
Boost productivity with AI embedded in the apps your organization uses every day.
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Azure AI
Build next-generation, AI-powered applications on Azure.
Learn more
Microsoft Sales Copilot
Drive efficiency with AI capabilities that help you streamline processes and create personalized content in Microsoft 365 apps.
Learn more