Formed in 2009, the Archive Team (not to be confused with the archive.org Archive-It Team) is a rogue archivist collective dedicated to saving copies of rapidly dying or deleted websites for the sake of history and digital heritage. The group is 100% composed of volunteers and interested parties, and has expanded into a large amount of related projects for saving online and digital history.
Dynamics 365 support
Access Dynamics 365 standard support and browse additional support options and pricing.
Standard
Best for businesses operating a simple environment or using a full-service partner
- Get support for finance and operations apps
- Get support for customer engagement apps
Professional Direct
per user/month
Best for businesses with a continuously operating production environment requiring faster response times and access to experts for advisory and escalation services
Unified Enterprise
Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies
|
Standard
|
Professional Direct
|
Unified Enterprise
|
|
|---|---|---|---|
| Best for businesses operating a simple environment or using a full-service partner | Best for businesses operating a continuous, ongoing production environment requiring faster response times and access to experts for advisory and escalation services | Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies | |
| Microsoft product coverage | Dynamics 365 | Dynamics 3651 | All Microsoft products |
| Community forums |
Included |
Included |
Included |
| Service dashboard |
Included |
Included |
Included |
| Web and phone incident submission |
Included |
Included |
Included |
| Access to self-help portals | Dynamics 365 admin center | Dynamics 365 admin center | Services Hub |
| As-needed break/fix incidents |
Included |
Included |
Included |
| Support | Always available for Severity A cases | Always available for Severity A cases | Always available for Severity 1 and A cases |
| Fastest response time (for critical incidents) | <1 hour | <1 hour with priority routing | <1 hour with priority routing |
| As-needed online training |
Included |
Included |
Included |
| Service delivery management |
Not included |
Pooled | Assigned |
| Priority handling |
Not included |
Included |
Included |
| Escalation management |
Not included |
Included |
Included |
| Technical webinars |
Not included |
Included |
Included |
| Advisory services |
Not included |
Included |
Included |
| Monthly service reviews |
Not included |
Included |
On-demand2 |
| Proactive services |
Not included |
Included |
Included |
| On-demand workshops |
Not included |
Not included |
Included |
| Remote diagnostics and reporting |
Not included |
Not included |
Included |
| Onsite services |
Not included |
Not included |
Included |
| Enhanced solutions |
Not included |
Not included |
Included |
| Cost | Included with any Dynamics 365 purchase |
$9/user/month (minimum 20 users) |
Starts at $50,000/year3 |
1Professional Direct does not cover Business Central. Business Central customers should contact their reselling partner to get help with technical problems. Learn more at Help and Support and Find a Reselling Partner.
2On-demand assessments with as-needed setup and configuration services.
3Pricing is calculated by applying a rate to your historical annual IT spend by Microsoft product class. Visit Unified Enterprise support pricing for more information.
Partner support
Find a partner with the right skills, services, or industry background to help your organization identify and implement Dynamics 365 solutions.
