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Microsoft Dynamics 365 Blog

Published
7 min read

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI 

Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes. Today, we’re introducing Copilot in Microsoft Dynamics 365 Field Service, bringing the power of next-generation AI to service professionals on the frontline to speed time to resolution.

Published
6 min read

The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers    

Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in. A common theme in the feedback we’ve received is a boost in efficiency and productivity, with employees able to reduce the time and effort spent completing common tasks.

Published
4 min read

5 ways accounts payable automation drives digital transformation 

Finance teams’ roles have evolved—and expanded—into new realms. As economic pressures demand everyone deliver more with fewer resources, finance professionals’ plates are increasingly crowded with analysis, strategy, even supplier relationships—plus all the traditional finance processes they’ve long been responsible for.