The Digestible Dynamics Podcast

The critical infrastructure sector is comprised of a complex network of systems and facilities. Any unexpected disruption in one component of the infrastructure can have downstream consequences that can cripple an entire area. In today's digital world, organizations need to have the right tools for the right job at the right time. In today's episode, Prasoon Sinha, with Arcadis, breaks down the industry issues within the Critical Infrastructures space and how the Power Platform is helping companies tackle their challenges.   Episode Topics: •        What are the top digital transformation obstacles customers are facing in the Critical Infrastructures Industry? •        How are customers using D365 in the Critical Infrastructures Industry? •        Where are customers finding the most success with D365 within the Critical Infrastructures Industry? •        Please share a customer success story from the Critical Infrastructures Industry.   Useful Resources:  Arcadis Microsoft for Critical Infrastructure Powering critical infrastructure with Microsoft cloud technology Framework for Critical information infrastructure Risk Management Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. With sustainability at the heart of everything, Arcadis focuses on addressing important societal challenges around resilience, places, and mobility, ultimately improving quality of life. Prasoon is the global director of Digital and Automation focused on improving mobility for the traveling public. With over 20 years of experience in planning and managing critical infrastructure, Prasoon has a proven track record of delivering business outcomes through the use of technology-driven Mobility solutions. Prasoon is a strategic thinker with a strong background in data analytics and customer experience. His passion is to make people’s life easier, better, and safer using the power of STEM. Connect with Prasoon Sinha here – Prasoon Sinha | LinkedIn  We'd love to hear from you:  Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com  Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

Here are some key trends in telemedicine that are happening right now as of 2022 (Source: Acutiy Knowledge Partners): 90% of the leading healthcare companies are developing or implementing telemedicine technology 64% of Americans are willing to have a video visit with a doctor There has been a 38x increase in telemedicine since the pandemic   Patient care is only one part of the HLS industry. There's also the payer and provider experience, too. Regardless of the specific part of the HLS industry, there's no denying that the industry is transforming digitally. In this episode, we have Leah Bowling and Nick Spallitta with Hitachi Solutions to highlight how organizations are utilizing the Dynamics 365 platform to solve key industry issues.  Episode Topics What are the top digital transformation obstacles customers are facing in the HLS Industry? How are customers using D365 in the HLS Industry? Where are customers finding the most success with D365 within the HLS Industry? Please share a customer success story from the HLS Industry.  Useful Resources About Hitachi Solutions Hitachi Solutions + Dynamics 365 Microsoft Cloud for Healthcare  Connect with Nick Spallitta - Nick Spallitta | LinkedIn Connect with Leah Bowling - Leah Bowling | LinkedIn  Hitachi Solutions is a global cloud services systems integrator. We are a 100% Microsoft platform-focused organization, where our people and our customers are always top priority. Our mission “To contribute to society through the development of superior, original technology and products” — works in tandem with that of Microsoft’s “To empower every person and every organization on the planet to achieve more.” Our team of 3,500+ world-class professionals across the globe work together to innovate and build sustainable business modernization solutions that empower our customers. Always forward-thinking, creating an environment where companies flourish in the ever-evolving competitive landscape.  We'd love to hear from you:  Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com  Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

The global retail industry in 2022 was worth $23 Trillion USD, and in 2022, there were over 2.3 billion online shoppers. That number has increased by 40% over the past five years. So it is safe to say that online retail is here to stay. That means that the digital customer experience is now more crucial than before. Customers expect companies to deliver personalized content and service. How can companies keep up with the new digital demand? In this episode, Brian Lannan, VP of Retail Experience for TTEC Digital highlights how retail organizations are utilizing Dynamics 365 to digitally transform their process and strategies.  Episode Topics What are the top digital transformation obstacles customers are facing in the RCG Industry? How are customers using D365 in the RCG Industry? Where are customers finding the most success with D365 within the RCG Industry? Please share a customer success story from the RCG Industry.  Useful Resources TTEC Digital Dynamics 365 for RCG Dynamics 365  Connect with Brian Lannan here – Brian Lanna | LinkedIn  We'd love to hear from you:  Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com  Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

In 2016, a Federal Reserve payments study showed a decline in check usage. In fact, from 2000-2018, there’s been a steady decline in checks at a rate of about 2 billion checks per year. Although check usage is down, spending is up. As you may have guessed, there’s an upward trend in using cards, apps, and electronic payments today. But are the FSI companies well-equipped with the technological infrastructure to keep up with society’s payment shift? Are they able to meet their customers in the digital world and provide them with exceptional customer service? In today’s episode, we interview Landy Wingard with Hitachi Solutions to learn more about the digital transformation challenges facing the FSI companies and how the Dynamics365 platform can help.  Episode Topics: What are the top digital transformation obstacles customers are facing in the FSI Industry? How are customers using D365 in the FSI Industry? Where are customers finding the most success with D365 within the FSI Industry?  Useful Resources: Hitachi Solutions Hitachi Solutions + Microsoft Dynamics 365  Dynamics 365 for Financial Services   Landy Wingard serves as Industry Vice President of Financial Services at Hitachi Solutions, a global business application consultancy specialized in Microsoft Business Applications and Microsoft Azure Cloud Services.  With over 20+ years of experience, his focus is helping clients and partners improve performance via the Microsoft Platform and supporting technologies. His career at Hitachi Solutions includes partnership and support for hundreds of deployments in North America and international markets across a range of verticals within financial services, including banks, credit unions, private equity, asset/investment management, and professional advisory. He currently leads go-to-market strategies for financial services solutions and innovation centered around customer engagement, data management, intelligence, application modernization, and change management.  Landy joined Hitachi Solutions in 2005 (formerly Customer Effective) and became Vice President of Financial Services in 2014.  Hitachi Solutions is a global cloud services, and systems integrator. We are a 100% Microsoft platform-focused organization, where our people and our customers are always top priority. Our mission — “To contribute to society through the development of superior, original technology and products” — works in tandem with that of Microsoft’s — “To empower every person and every organization on the planet to achieve more.” xOur team of 3,500+ world-class professionals across the globe work together to innovate and build sustainable business modernization solutions that empower our customers.  Connect with Landy Wingard here – Landy Wingard | LinkedIn  Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com  Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

KJ and I could talk all day about the benefits of D365. We could provide you with world-class demos of the technology that paint a picture of how your business users are empowered with the right tools to help them perform their jobs more effectively and with more accuracy. We could have a discussion with leadership on the impact of the D365 platform and how it can help implement business strategy and assist with achieving the goals they've set out for their organization.   We could present on this till the sun goes down, but what's even more powerful is a real-world customer highlighting the value they're getting from using D365. In this episode, we interview Duncan Glover, VP of Marketing & Sales and Digital Technology at ServiceNow, as he shares the impact the D365 platform has on the company.   Episode Topics: What internal and external factors led ServiceNow to invest in D365? How is ServiceNow using Dynamics 365? What measurable impact has D365 had on ServiceNow?   Useful Resources Who is ServiceNow D365 for the SDP Industry D365 Industry Documentation   As VP of Marketing & Sales, Digital Technology, at ServiceNow, Duncan leads the team that delivers and supports implementation of CRM, CPQ, data analytics, compensation, and other marketing & sales technologies to propel ServiceNow’s GTM organizations to a best-in-class status. Connect with Duncan Glover here – Duncan Glover | LinkedIn  Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com  Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

In a recent study done among manufacturing leaders, 88% of them listed "Operational Resilience" as a key emphasis for the near future. 65% of the leaders stated that "Improving Operational Efficiency" was a key priority as well. When it comes to these two concerns, digital transformation is a vital part of ensuring that each department and all end users are empowered with the right tools and data to perform their duties most effectively and most accurately. In this episode, we interview Howard Hohnadel with MCA Connect to highlight the digital transformation challenges and successes manufacturing companies face today and how D365 can help.  Episode Topics: What are the top digital transformation obstacles customers face in the Manufacturing Industry? How are customers using D365 in the Manufacturing Industry? Where are customers finding the most success with D365 within the Manufacturing Industry? Please share a customer success story from the Manufacturing Industry.  Useful resources: Dynamics 365 for Manufacturing Dynamics 365 for Supply Chain Management MCA Connect Website  As MCA Connect’s VP of Solution Development and 20+ years of management consulting experience, Howard helps companies simplify the complex by rethinking supply chain strategies and processes. He collaborates closely with clients’ supply chain operations teams, solution partners, and MCA Connect’s product development team to drive innovation and value through strategic ERP/CRM implementations. Over the course of his career, Howard has worked with a diverse range of companies, including self-funded startups and major international enterprises like Toyota, Dell, Panasonic, Wells Fargo, and St. Jude Medical.  MCA Connect is an experienced, award-winning partner that helps manufacturers uncover possibilities and overcome challenges through strategy, implementation, intelligence, and support services. With more than 20 years of deep manufacturing expertise, they’ve guided manufacturers through some of the most complex scenarios in the most tumultuous times. As the Global Partner of the Year finalist this year for Dynamics 365 Supply Chain Management, we’re excited to have them on the podcast today to talk manufacturing and supply chain!  Connect with Howard Hohnadel here – Howard Hohnadel | LinkedIn  We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com  Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

If you Bing the word “infrastructure” you get the following definition: “the basic physical and organizational structures and facilities (e.g., buildings, roads, power supplies) needed for the operation of a society or enterprise.” In today’s episode, we’re going to focus on the Critical Infrastructures that allow our society to function – roads, power grids, water facilities, etc. For this specialty, we’re going to be speaking with our D365 and Critical Infrastructures (CI) expert, Ben Hammel, as he walks us through the digital transformation obstacles CI customers face and how D365 empowers them to overcome issues of security, inefficiency, and access to data while using AI for a better future in CI.  Ben Hammel is the Director of Strategy and Business Development for US Critical Infrastructure (CI) and Digital Identity at Microsoft. Ben works directly with customers and field sellers to build and strengthen the CI market across all Microsoft cloud platforms and solutions. He also works closely with Microsoft’s ISV and Global System Integrators to expand Microsoft’s footprint in the Critical Infrastructure space.  Prior to joining Microsoft, Ben ran a large system modernization business unit in the Transportation industry. An Enterprise Architect by trade, Ben has over 25 years of experience serving in various Business and Technology leadership roles across the public sector, transportation, and digital identity industries.    Episode Topics What are the top digital transformation obstacles customers are facing in the Critical Infrastructures Industry? How are customers using D365 in the Critical Infrastructures Industry? Where are customers finding the most success with D365 within the Critical Infrastructures Industry? Please share a customer success story from the Critical Infrastructures Industry.  Useful Links:Government Critical Infrastructure | Microsoft Industry The future of critical infrastructure is in the cloud - Microsoft Industry Blogs Innovations in Transportation & Critical Infrastructure Ep.1: Connecting OT & IT - YouTube  Connect with Ben Hammel here – Ben Hammel | LinkedIn  Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com  Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

Take a look around your room right now. Unless you made something by hand, your room is filled with products that were manufactured. The manufacturing industry often gets overlooked as it is more of a back-end process for a company. Does it make less important than a customer-facing strategy like sales or marketing? Absolutely not. Manufacturers are necessary for companies to produce your favorite products at scale. In today's market, manufacturers face many challenges that can greatly impact their processes. Some of these challenges, like the pandemic or geopolitical disputes, are out of the manufacturers' hands. Other challenges, like digital transformation of processes, can be controlled by the manufacturer. Today, our D365 for Manufacturing expert, Joe Lee, breaks down the challenges he's seeing manufacturers have and how D365 empowers them with the technology to overcome said challenges. Episode Topics •        What are the top digital transformation obstacles customers are facing in the MFG Industry? •        How are customers using D365 in the MFG Industry? •        Where are customers finding the most success with D365 within the MFG Industry? •        Please share a customer success story from the MFG Industry.  Joe Lee is the Technical Sales Director within the US Manufacturing practice helping global organizations envision a technology-enabled future full of growth and possibility. With more than 20 years of experience helping organizations leverage technology to achieve their strategic initiatives, Joe embraces how organizations can improve efficiency and ensure business continuity today, as well as establish a scalable foundation to support the future transformation and growth of their products and services.  He is passionate about his customer’s success and has worked across the manufacturing, retail, CPG, and financial services industries. Useful Topics Manufacturing | Microsoft Dynamics 365 Supply Chain Management | Microsoft Dynamics 365 Manufacturing Insights: Using Data to Boost Supply Chain Resiliency (azureedge.net) Manufacturing Customer Success Stories Connect with Joe Lee here - Joe Lee | LinkedIn We'd love to hear from you:  Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

The retail and consumer goods customer (RCG) experience has gone digital. Customers today are buying products online without ever seeing or feeling the product. This applies to all products - clothes, electronics, supplements, and even cars. Even the customer service experience has a digital component to it. Customers expect to be able to obtain customer support through digital means, like text, chat, email, or through FAQs. To meet the customers in the digital space, companies are increasing their digital marketing initiatives. The entire CX journey for retail and consumer goods involves some sort of technology. Today's D365 expert, Richard Riddle, talks about what those RCG challenges look like and how the D365 platform can help. Episode Topics What are the top digital transformation obstacles customers are facing in the RCG Industry? How are customers using D365 in the RCG Industry? Where are customers finding the most success with D365 within the RCG Industry?      Please share a customer success story from the RCG Industry. Richard has been working with Dynamics 365 since version 1.2, starting as a full-stack developer before expanding into implementation as a consultant and trainer. He has been at Microsoft as a Technical Specialist since 2014, helping the largest and most strategic customers transform with the help of Dynamics 365 and the Power Platform. When not engaging in Dynamics 365 activity, Richard spends his time with his wife and three kids, as well as the occasional mud run, triathlon, and snowboarding trip. Useful Resources: Enable your retail future with Dynamics 365 Intelligent Retail Microsoft Cloud for Retail Overview of D365 Customer Service  Connect with Richard Riddle here – Richard Riddle | LinkedIn  We'd love to hear from you:  Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com  Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

The Financial Services Industry is a multi-trillion industry that affects us all. To be specific, the global financial services industry was around $23 trillion in 2021. That's a lot of money. We're sure you're familiar with the old adage that "cash is king," and while that may be true, the FSI space is very much a digital world. Banking is done primarily online. 401(k)s and other financial planning is tracked online. Today's customer experience is very much a digital one. People want to be able to securely and instantly access their financial information from anywhere at any time. This digitization creates many challenges for companies within the industry, and our D365 expert, Peter Goth, discusses the challenges he's coming across and how D365 helps alleviate those obstacles. Episode Topics What are the top digital transformation obstacles customers are facing in the FSI Industry? How are customers using D365 in the FSI Industry? Where are customers finding the most success with D365 within the FSI Industry? Please share a customer success story from the FSI Industry. Peter has a passion for solving very complex business problems using transformational solutions. With a diverse background in business, technology, education, and public service, Peter brings a unique lens to the table. Peter strives to truly understand the impact and value that digital transformation will have on an organization. Useful Resources: Dynamics 365 Finance Overview Finance & Operations licensing What’s new & planned for D365 F&O Regulatory updates  Connect with Peter Goth here – Peter Goth | LinkedIn  We'd love to hear from you:  Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com  Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.