Public policy recommendations

When public agencies purchase and use accessible technologies, access to public information and workforce participation increases. Governments should incorporate accessibility criteria such as ETSI EN 301 549 into procurement policies and request detailed accessibility conformance reports from solutions providers.

Innovation can outpace legislation. Standards like ETSI EN 301 549 are up to date and preferable to laws that require or exclude particular features. Adopting policies based on global standards and requiring accessible technology from suppliers creates incentives for more innovative accessible products.

Governments can increase the opportunity for everyone to participate fully in civic life by making their e-government services accessible—including requiring documents, presentations, web content, applications, and software solutions be created and maintained consistent with applicable accessibility guidelines.

Smart Cities should be inclusive and accessible by design. As cities implement cloud services, such as digital wayfinding, they can ensure these new experiences leave no one behind by including accessibility in urban planning and by implementing ICT accessibility standards and procurement policies.

When governments try to solve complex challenges with obsolete technologies, people with disabilities can be left behind. Governments should adopt policies that support the use of leading-edge technology like Artificial Intelligence to solve accessibility challenges and create innovative, accessible solutions for citizens.

Most technology tools used in schools support personalized settings to help students access material and collaborate with peers. Education authorities and institutions can improve learning for all students by integrating accessible technologies into their policies and practices.