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Learn how intuitive product and pricing management solutions can enable banks to create more personalized customer offers. Watch now

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Microsoft Cloud for Financial Services

Accelerate innovation for sustainable growth.

Future-first financial services

Microsoft Cloud for Financial Services provides capabilities to manage data to deliver differentiated experiences, empower employees, and combat financial crime while facilitating security, compliance, and interoperability.

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Deliver differentiated experiences

Designed to accelerate loyalty, growth, and profitability through personalized customer interactions and financial insights.

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Empower employees

Use solutions to improve productivity. Enhanced workflows boost employee experiences and strengthen customer connections.

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Combat financial crime

Help identify and respond to evolving criminal activity while helping to protect against losses.

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Manage risk across the organization

Maintain compliance and stay on top of evolving regulatory requirements.

  • Customer and employee experience

    Create personalized experiences

    Designed to build customer loyalty through more relevant interactions—and deeper insights.

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    Help increase customer lifetime value and loyalty

    Provide a comprehensive view of a customer’s financial situation, including behavioral and demographic data.

    Two people in a meeting with large screens displaying a Teams video call and a presentation, one is speaking, and the other is holding a tablet.

    Streamline the loan experience from the start

    Provide customers with access to loan applications and self-service tools.

    A Teams call with four video participants and three voice participants and live captions displayed on the bottom of the screen.

    Optimize your lending workflows

    Help improve communication, productivity, and process orchestration across your organization while enhancing customer experiences.

    A speaker standing in a meeting room with a large screen displaying a presentation and a Teams video call and a colleague listening to the speaker.

    Personalize and manage interactions

    Tailor intelligent interactions with a financial view of customers and engage with them on their preferred channel of communication.

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  • Financial crime protection

    Stay ahead of evolving cybercrime

    Help protect your organization, customers, and bottom line against fraudulent activity.

    Stay on top of regulations

    Safeguard your reputation

    Help protect your data, identify bot attacks, and prevent fake accounts, account takeovers, and fraudulent access at account creation and login.

    Purchase protection

    Help secure your merchant services arm

    Designed to defend online transactions against purchase fraud by using advanced adaptive AI and increase revenue by reducing false positives.

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    Stay on top of regulations

    Help perform detailed compliance assessments across the globe, quickly have your questions answered by experts, and stay updated on regulatory changes.

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    Count on the security and compliance pros

    Get expert support for your internal and external risk, audit, compliance, cybersecurity, and privacy teams with Compliance Program for Microsoft Cloud.

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    Help organizations manage compliance regulations

    Take inventory of risks, simplify implementing controls, stay current on regulations and certifications, and easily report to auditors and regulators.

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    Ease interoperability and unify data

    Help to break down data silos with an industry model and pre-built data connectors designed to accelerate insights and improve business workflows.

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    Help meet evolving customer needs

    Support multiple banking models, including branches, individual or business customers, financial holdings, and households or partnerships.

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    Focus on the right data

    Get an extension with specific semantics built in for small and medium-sized business banking needs—now in preview in the US and UK.

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    Incorporate common semantics

    Discover a variant with semantics related to financial goals and investment instruments—now in preview in the US and UK.

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    Bring data together

    Support your insurance organization with an extension featuring semantics that cover policies, claims, and more—now in preview in the US and UK.

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Microsoft Cloud for Financial Services

Contact your account executive to get started with Microsoft Cloud for Financial Services.*

  • Microsoft Cloud for Financial Services** includes:

    • Unified customer profile with 360-degree view of data
    • Self-service mobile tools to streamline customer onboarding
    • Financial summaries at your fingertips to drive engagement
    • Workflow automation and intelligent tools to orchestrate processes

**Microsoft Cloud for Financial Services is generally available in English, Brazilian Portuguese, French (CA), Dutch, German, Italian, Spanish, Traditional Chinese and in these countries: Australia, Brazil, Canada, France, Germany, Hong Kong, India, Ireland, Italy, Mexico, Netherlands, Singapore, Switzerland, New Zealand, United Kingdom and United States

See how organizations are reimagining financial services

Manulife
Manulife

Putting customers first

Manulife uses the Azure cloud to modernize applications and better support new business models.
ABN
ABN AMRO

Striving to be one of the best remote banks

ABN AMRO improves its digital customer service model across all lines of business, enhancing video banking capabilities with Microsoft Teams.
Fannie Mae
Fannie Mae

Empowering a lean and effective workplace culture

Fannie Mae adapts to change, including new regulations and shifting demographics, by modernizing workplace culture and the tools that support it.
AXA
AXA

Thriving on innovation and change

Axa adopts intelligent solutions that offer better security and collaboration—empowering employees to provide the best customer solutions.
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SSI

Elevating customer experiences

Using Microsoft 365, Dynamics 365, and Azure, SSI improves user experiences and drives sales growth.
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Explore the Microsoft Cloud for Financial Services partner ecosystem

Explore all partner apps and services for financial services

Learn about Microsoft products for financial services

Azure

Transform customer experiences and optimize risk management on the trusted cloud.

Dynamics 365

Unify sales and marketing to deliver exceptional customer experiences.

GitHub Enterprise

Transform development with application security, workflow automation, and redefined collaboration.

Microsoft 365

Enable productivity, collaboration, and unified communication—with world-class security.

Microsoft Power Platform

Analyze data with Power BI, build solutions, automate processes, and create virtual agents.

Microsoft Teams

Integrate the people, content, and tools your team needs to be more effective.

Discover valuable resources

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Elevate customer experiences with emerging tech

Explore how leading financial services institutions are creating more relevant, personalized customer experiences with innovative product and pricing management solutions.

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Finance Reimagined

Join us on February 28 to discover the new product innovations, latest trends, and best practices that are shaping finance today – and tomorrow.

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Build a successful digital transformation strategy

Discover the four elements to an effective digital transformation strategy and get guidance, recommendations, and templates for each step.

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Use data to differentiate customer experiences

Learn how to gain an edge in retail banking by tapping into data insights to drive customer engagement.

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Get the latest on the new release

Learn more about the Microsoft Cloud for Financial Services in our on-demand session from Microsoft Ignite.

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Stay agile in an ever-changing landscape

Learn how financial services industry leaders are accelerating their digital plans to better serve their customers, set their employees up for success, and drive sustainable growth.

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Watch the Financial Services Digital Forum

See financial services industry leaders talk about how Microsoft Cloud for Financial Services helps you streamline processes, personalize customer interactions, and deliver rich insights.

The report titled Cloud Drives Digital Transformation in Financial Services.

Transform with cloud technologies

Read a report from Frost & Sullivan on how financial services organizations turn to the cloud to drive digital transformation.

Follow Microsoft financial services on Twitter

Follow Microsoft financial services on Twitter

Get the latest insights and join the conversation on the official Twitter page for Microsoft’s worldwide industry group.

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Develop a risk governance model

Become compliant in the financial services industry with help from Microsoft.

See more resources for financial services

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Banking

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Capital Markets

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Insurance

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Sustainability

Discover how Microsoft is driving innovation in financial services

Dan Latimore, Chief Research Officer at Celent, interviews Bill Borden, Corporate VP of Worldwide Financial Services at Microsoft.

Build your future with Microsoft + Nuance

Create a brighter tomorrow using trusted AI.

Industry leaders join to activate AI for the greater good

A cross-industry coalition aims to solve societal and industry barriers through AI adoption.

Commonwealth Bank’s X15 Ventures and Microsoft partner to accelerate innovation

Microsoft helps the bank stay at the leading edge of Australia’s financial services sector.

Standard Chartered Bank to become a cloud-first bank

The bank partners with Microsoft to speed digital transformation using a cloud-first strategy.

Stay informed about Microsoft Cloud for Financial Services

  • *The Microsoft Financial Services Add-On Service Specific Terms explain your and Microsoft’s rights and obligations with respect to regulatory compliance standards for Customer Data and Non-Microsoft Product Data solely in connection with your use of the Microsoft Financial Services Add-On. The qualifying license terms for Microsoft 365/Office 365, Dynamics 365, Power Platform, and Azure are found in the Product Terms and the Microsoft Privacy Statement and are a prerequisite to your use of the Financial Services Add-On SKU.

    You can learn more about Microsoft’s commitments to financial services compliance, data protection and privacy by visiting our compliance documentation and the Trust Center.

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