Giving the support site a refresh
Keeping WordPress.com’s documentation up to date and accessible is one part of what the Happiness Team works on. We’ve long had lots of documentation, but we realized that the design and flow of the support site spoke more to us Happiness Engineers. How backward is that?
That all changes today. 
Before, you saw a long page filled with lists. Now you see eight content groupings on the homepage.
Before
After!
We looked at a lot of data about where people run into problems with WordPress.com. Using this we redesigned the site by weeding back overgrown lists, eliminating overly complicated jargon, and putting the answers to the questions you’ve asked most front and center.
If those new sections don’t have the answers you seek, we prominently placed a very effective search option at the top right that is perfect for pinpointing an answer to an obscure issue.
There’s more coming too so keep an eye out. We’ll keep working hard to make it even easier to find the information you need.
August 30th, 2011 at 7:01 pm
This certainly cuts down on all the scrolling you’d initially do.
August 30th, 2011 at 7:08 pm
Wow! Thanks – what a great improvement!
August 30th, 2011 at 7:14 pm
You guys really know your web design, eh?
August 30th, 2011 at 7:14 pm
Much better this way. Thanks.
August 30th, 2011 at 7:20 pm
I’ve been using the new support page this morning while answering support forum questions. I like the new easy to navigate design layout very much and I’m looking forward to seeing what the next changes will be. Good work!
August 30th, 2011 at 7:25 pm
Love the new layout!
August 30th, 2011 at 7:28 pm
I like the layout you’ve chosen, and I think it is a great idea to eliminate complicated jargon. These changes should be welcomed by WordPress bloggers both old and new!
August 30th, 2011 at 7:34 pm
Looking forward to giving this a spin. Thank you so much!
August 30th, 2011 at 7:36 pm
It’s looking good! What a lot of work that must have been, wow!
August 30th, 2011 at 7:43 pm
Going to check this out. Thanks for thinking outside your box. The tech world needs more of it.
August 30th, 2011 at 7:48 pm
Ohh it’s about time. The old way was like trying to navigate through uncharted territory with no compass and a blindfold. TY for new design.
August 30th, 2011 at 8:01 pm
Keep up the good work.
August 30th, 2011 at 8:51 pm
A wonderful improvement! Very nice new design! I love the new navigation of it. ^_^ Thank you!
August 30th, 2011 at 9:02 pm
Yay! This sounds great. I’m new and can use all the help I can get
August 30th, 2011 at 9:26 pm
Thanks. I appreciate you making things easier for us. I, for one, need it!
August 30th, 2011 at 9:31 pm
THANK YOU THANK YOU THANK YOU!
August 30th, 2011 at 9:45 pm
Keep up the good work – this is great!
August 30th, 2011 at 9:49 pm
Okay, this is easier. Thank you.
August 30th, 2011 at 10:07 pm
It looks really nice and much easier to navigate for someone new like me. I feel I must ask one question. Where’s the “Information for seniors” button? (section?) A dictionary of terms used that older minds can understand. I’m sorry if this is the wrong place to ask.
August 30th, 2011 at 10:13 pm
Your efforts are appreciated and the changes are a definite improvment. Thanks!
August 30th, 2011 at 10:43 pm
Thanks so much! That is extremely helpful.
August 30th, 2011 at 11:06 pm
From the science fiction write: much more streamlined! I love it. This will indeed be easier – or at least funner. I usually could find what I was looking for on the support site, but this is much nicer.
August 30th, 2011 at 11:52 pm
Thank you Happiness Engineers
August 30th, 2011 at 11:56 pm
Much simpler, smarter! Thank you!
August 31st, 2011 at 12:46 am
SO much simpler! Thanks again!
August 31st, 2011 at 1:13 am
Thank you for this!
August 31st, 2011 at 1:15 am
WP Dearest,
Tis more than a redesign. It’s a rebirth.
I’ve been wanting to migrate to WordPress for some time, and the streamlined help page will make the transition even easier.
Thanks!
August 31st, 2011 at 1:33 am
Awesome improvement! This will make troubleshooting so much easier.
August 31st, 2011 at 3:01 am
Awesome – very intuitive.
August 31st, 2011 at 3:08 am
BRAVO!!! Much much easier to find things now, and yes a looooooooooooong list was hard to navigate!! Certainly you guys and gals at WordPress deserve KUDOS for a job well done!!
August 31st, 2011 at 3:14 am
Thanks for continually trying to improve WordPress.
August 31st, 2011 at 3:25 am
Wow: The Happiness Team rocks!
Thank you for making this FAR simpler…
August 31st, 2011 at 4:19 am
It would be nice to be able to directly ask a question to a problem for which we can’t find an answer to from the search.
Thanks for the opportunity to give my opinion.
August 31st, 2011 at 5:03 am
That is really helpful. Thank you.
August 31st, 2011 at 5:21 am
Thanks guys, looking forward to shorter visits to the support site.
August 31st, 2011 at 5:43 am
…wonderful…thanks…
August 31st, 2011 at 6:09 am
thank you for this initiative ! more and more
August 31st, 2011 at 6:11 am
Looking good! I just spent a whole day wading thru the old stuff. Going back now to enjoy the changes!
IntrepidWoman thanks you!
August 31st, 2011 at 6:19 am
there’s nothing quite like taking a load of stuff and organising it – lovely jubbly!
August 31st, 2011 at 6:36 am
Thanks guys. Its hard to improve the almost perfect.
August 31st, 2011 at 7:04 am
Just starting out so thanks. Already loving what I can do on the site.
August 31st, 2011 at 7:11 am
A good move. Should be very helpful.
August 31st, 2011 at 7:30 am
Great job of streamlining. Thanks!!
August 31st, 2011 at 7:50 am
Make sure that Search Engine Optimization is a 1 category with BOLD LETTERS on top of ALL LISTS!!
that would save me tons of time searching for it…. i hope i didn’t ask for too much 
August 31st, 2011 at 7:51 am
day by day wordpress is getting better and better, and i m really happy for this, keep up the good work fellows
August 31st, 2011 at 8:29 am
As an absolute aging novice I need all the help I can get so thanks sssooo much!
August 31st, 2011 at 9:42 am
I love the fact that Happiness Engineers are working away to help in their dark cavens, then suddenly a burst of sunlight of the new support layout, just like the miracle css helpers that just popped up and are completely wonderful
August 31st, 2011 at 10:22 am
good stuff!
August 31st, 2011 at 10:52 am
Thank you Happiness Team!
August 31st, 2011 at 11:37 am
Thanks wordpress
. You are named happiness engineers for a reason!
August 31st, 2011 at 12:12 pm
@countessjewels, you can actually do that by clicking Contact Support which can be found at the bottom of the page. (Just below the Hugs part).
August 31st, 2011 at 12:53 pm
‘Preciate the efforts! Happiness Engineers rock and have historically kept this Fancy Writer Lady quite content!
August 31st, 2011 at 1:05 pm
Much needed; well done and thank you!
The older version was a bit naff really; I usually ended up having to google the answers I needed…. often that let me find a page in the WordPress documentation I’d never have found using its own internal navigation.
August 31st, 2011 at 1:08 pm
Thanks for support
August 31st, 2011 at 1:25 pm
this seems helpful
August 31st, 2011 at 1:29 pm
This is great… but you know what would be even better? If there was a way to show (on our blog page) all the subscribers to the blog… you know, a number of how many subscribers there are & little pictures all lined up – sort of like how you’ve got the “xxx bloggers like this post” pictures up above. It’d be great to have that feature. Other blog hosting companies do… Thanks.
August 31st, 2011 at 1:43 pm
Thank you!
August 31st, 2011 at 2:22 pm
I’m very thankful my friend told me about WordPress. I’ve been building my site for the last 6 weeks and I think your Support Page has been excellent. Knowing you guys are motivated to continue to improve it is very cool. One suggestion I would have is adding an ability to sort the sidebar on the Dashboard. I’m constantly looking for “All Pages” and would love it if I could move any areas I use a lot to the top of the list. Thanks to all at WordPress who have made it possible for me to be my own “webmaster”! I tell everyone I talk to that if I can do it, they can too.
August 31st, 2011 at 2:28 pm
Thank you for trying to see things from our point of view! So rare. I continue to recommend WordPress for newbies!
August 31st, 2011 at 2:47 pm
Bravo! So much easier to read and access. Looks beautiful too.
August 31st, 2011 at 7:25 pm
wow, what a difference. that is awesome and much appreciated!
August 31st, 2011 at 9:10 pm
Thank you. Yes, the list was almost becoming a freeway hazard! Appreciate the updates and search functions. Also your ready attention to questions asked.
September 1st, 2011 at 12:32 am
Thank you very much, the new support site format will be a breeze to browse through now! Thank you!
September 1st, 2011 at 12:58 am
Thanks for your hard work!
September 1st, 2011 at 10:13 am
Definitely a much better usability. Well done.
September 1st, 2011 at 2:17 pm
Thank you! For me, much easier to navigate and pleasing to my eyes.
September 1st, 2011 at 3:08 pm
Great improvement. Thanks.
September 1st, 2011 at 5:59 pm
The redesign also puts more focus on the Search box, which I use endlessly. Search results have really improved too, showing both Support docs and forum posts. Kudos on all counts!
September 1st, 2011 at 8:54 pm
That’s good to know. These improvements would prove really useful. Thanks.
September 1st, 2011 at 10:27 pm
Thank you!! Awesome service.
September 2nd, 2011 at 6:09 am
I like this < all what you are doing is of best support to us,
one thing I like to highlight is that, In Arabic the editting is
of some inconvenience,,, any way,
Thaks a lot
September 6th, 2011 at 6:10 pm
We’d love more specific feedback on things like this. Could you send more details about it at http://en.support.wordpress.com/contact/ ?
September 2nd, 2011 at 7:00 am
Thanks for supporting!
September 2nd, 2011 at 10:53 am
excellent
hard way or easy way 
September 2nd, 2011 at 8:29 pm
Appreciate your extremely user-friendly changes. It’s definitely going to decrease the time I spend looking for answers, solutions, etc.
September 3rd, 2011 at 1:33 am
Hmmm, I’ve been using the new site this morning already and find it really easy to navigate.
Excellent work guys and girls.
Thank you.
sev
September 3rd, 2011 at 11:46 am
Reaally verry useful!
Thank you
September 4th, 2011 at 10:06 pm
We know you love us and care for us. Thank you for every thought and effort to make things better. You are all so greatly appreciated.
September 6th, 2011 at 6:33 pm
Thank you right back. You are appreciated too!!
September 6th, 2011 at 2:37 pm
The problem I see with your support site is that it is impossible to get support. I click on support contact form or 24/7 support and am redirected to a seach. I enter things in the search and it goes nowhere. I am constantly redirected and never get support.
September 6th, 2011 at 7:16 pm
The form shouldn’t constantly redirect. Did you make sure to fill out all of the required fields? I’ve just tested the form to make sure it’s working, and it worked in my test. We’re continuously working to find ways to make support for WordPress.com *completely* awesome, so the form and other support-related things are always getting updated. We love getting good feedback, and we’re always happy to test if you think there’s any trouble.