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Archive for the ‘Commerce and its discontents’ Category

November 22nd, 2010

American travelers in the Arab world are often surprised by the lack of a customer service mentality in the private sector. The connecting airplane in Tripoli isn’t at the gate, and rather than giving an explanation, the staff all leave the area so as to avoid dealing with irate customers. The plumber in Cairo shows [...]

August 27th, 2010

The median price of new and resale houses and condos sold in Las Vegas in July dropped by over $9,000 relative to (gulp) the prior month. The federal tax incentive to purchase a house was worth up to $8,000, meaning there are no doubt people in Sin City who have already had that inducement’s value [...]

July 30th, 2010

On Elizabeth Warren, Charles Fried gets what “libertarian” politicians don’t: it’s no favor to “markets” to let fraud run rampant.

April 13th, 2010

In support of Friedman´s low view of corporate personality.

April 7th, 2010

Alan Greenspan channels Mao Zedong.

March 30th, 2010

In order to get good financial regulatory reform passed, get a bill to Conference.

March 26th, 2010

Two examples of understanding how to do business so customers come back, and having staff right down to the dirty-fingernails level that also get it. My text for this sermon is Leon Leonwood Bean’s immortal prescription: “A sale is not completed until the customer has worn out the item and is still satisfied.” I. My [...]

February 25th, 2010

Yippee!! The environmental benefits of this move are clear, but it will also make the roads safer. Next up, SUVs?  We can hope.

December 2nd, 2009

The Obama Administration could fight for a bill to help people in danger of getting kicked out of their houses, but the banks don’t like it. Guess who Obama is listening to?

November 16th, 2009

If it’s good enough for B of A and Chase, then it is good enough for the Treasury Department. No questions asked.