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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, December 2, 2014

Tuesday Out and About.

Jeffrey was the chauffeur today. Linda had to open the restaurant while the Locosguys are in Mexico, and Nicole was buried in school work requiring peace and quiet for more concentration. It’s raining again, though not the nor’easter weather of last week. We ran the usual errands;  The credit union, dry cleaners, supermarket, and lunch were on the gay agenda as they were all skipped over last week.
BERJAYA

An added stop at Staple’s made me wince. I am not a fan of the store or of colour Ink Jet Printers, but for reasons explained here about a year ago, I had to knuckle down and purchase a set.  Neither Canon nor Apple offered new drivers to support my old Laserjet printer.  Not to worry though, with the cash back bonus money accrued the printer cost about $18.00 USD. Now, if only the consumables  were as inexpensive it would be nice.  But, they’re not

Note: The full set of replacement cartridges cost more than the full price of the printer, so stop and think about that for a moment.  It’s cheaper to simply purchase a new printer (complete with a full set of carts) then give away, or chuck the old printer and move on. Sounds silly, doesn’t it?

I prefer laser printers - no muss or fuss - the toner is heat fused onto the paper and there’s no waiting for the ink to dry.  And the printed pages never smear, as a result, crisp, clean results every time. I don’t care about colour printing.  Does anyone care about colour printing in 2014?

Anyway, the ink carts needed replacing and I finally got around to doing that which left the empty, used cartridges with no home. It is now (apparently) a mortal sin to dispose of used carts in the garbage - they need to be recycled - and the only place around for recycling is Staples. So time was wasted as I waited for an employee (scarce even on a weekend and this is Tuesday) who could handle the situation.  There is no place to simply drop-off the used carts and be on your way.  Took nearly a half hour, but it is done.

We saved that chore for last so we could head directly to a restaurant for a quiet lunch. We chose “Go Brit!” for authentic fish & chips, bangers & mash, and a pint of Guinness. The place was quiet and the food light, fresh, and heavenly. No
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greasy stuff here. Our server, Andrew, also works at DL but since’s he’s off on Sundays I didn’t get a chance to see him on the weekend. Not being busy was bad for his daily tips, but it gave us an opportunity to chat and catch up.

Seems Andrew is preparing for a trip to St. Petersburg, Russia.  Why in the winter, I don’t know. Why anytime given the current political climate, I cannot imagine.  But, he’s anxious and took off for DC yesterday to pick up his visa to prove it. He’s young, single, has traveled extensively, and knows how to do it on the cheap.  He has a great experiences no matter where he goes.

OK, so I lied.  As we were heading to my place after lunch, Jeffrey convinced me to stop and purchase a couple of cotton flannel shirts, as he had a few weeks ago.  He raved about them, suggested that the cold was going to be upon us very soon and I would be glad for them. We took ourselves to Eddie Bauer where there was still a good selection. We were shocked to find such a huge selection, especially after Black Friday and the holiday weekend. But, you won’t hear me complain. 

Because of the major weight loss it was tough to decide size, so I tried one on.  My stars! It was the softest cotton and most comfortable next to the skin.  I purchased 2 size Large (100% cotton, they always shrink a little) JIC I suddenly break out in fat or something - and headed for home. 

We covered a lot of territory a few hours. I got tired and wobbly, and the swelling caused some discomfort until I lie down and propped them up. With the aid of painkillers the pain let up after a brief time, but the swelling remains for hours. Believe it or not, Benadryl helps.

Linda just called to remind me that she’ll pick me up at 5 pm to view the Rehoboth Christmas Parade this evening at 6 pm from the restaurant. I had completely forgotten that is tonight. I am thrilled, not having seen the parade in 3 years it ought to be fun. If the rain doesn’t cancel it out at the last minute.  

So, another outing and I get to see Linda and Andrew (he works tonight) and perhaps a few more customers I’ve not seen in many moons.  At any rate, I don’t have to worry about cooking supper. I’m sure Linda will make sure I am well taken care of. I remain uneasy at being spoiled like this. 

I am amazed.

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Friday, November 28, 2014

I Remember These Things

BERJAYA

First a note to readers: If a paragraph makes no sense in any post, please be advised that Blogger did (and does) re-arrange words in an arbitrary manner.  Usually in a sentence where an image has been inserted.  I don’t know why this matters, I just know it’s true.  I didn’t realize this was happening until I was proofing a few posts online recently. From now on, after posting, I will re-read it online and attempt to correct what Blogger has messed with. Sorry for any inconvenience to your brain.

I Remember These Things.

I remember the time before Black Friday. It was a 4-day weekend usually spent visiting friends and family all the while eating more turkey than you would in the next 11 months.

I remember when there was NO sunday shopping. (In NOLA,  grocery stores were open, liquor was available 24/7 and pharmacies were open. However, back then they sold only pharmaceuticals - no toys, groceries, or any non-health related items.)

I remember when you couldn’t find products from certain manufacturers at competitive prices, no matter how hard you tried,  more than a few cents either way. I speak of price fixing by companies like Panasonic and Sony, which was finally addressed in the late 1970s. Though they were hit with huge fines the end result is that consumers lost out, as usual. 

I can remember walking into a store looking for an item and if you didn’t see what you needed, there was always more in the “back” stock room and employees knew where to find it.  It was called service back then...

I remember great customer service and care, even being on a first name basis with sales staff.  Not anymore.

If retailers wonder why the internet has taken over as King and Queen of retail, they can look at themselves, their greed, treatment of employees, and lack of care for the customer base. People eventually get tired of being treated badly or abused. Really, they do. Then they vote with their feet and wallets.

For the most part, we went elsewhere. When you get better service from a small online retailer than a big name store you’ve been shopping for years, it’s time to move on. No customer service or support to speak of? Why wait in long lines to get a problem fixed? Go elsewhere. All fixed usually with a few clicks in minutes or with a quick email.  At least that’s my experience.

A far cry from the older model of holiday shopping.

I am still amazed.

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Support Courage Campaign Institute - Shop Amazon

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This only just arrived via email and since I do a lot of shopping at Amazon I think it's a great idea to help support the CCI. A worthwhile, progressive organization.

I don't give to charities much anymore. I give to St. Jude's Children's Hospital and The Ali Forney Centers and they are the only ones to get any cash. I find most others too wasteful for my taste.

Before I hear the Amazon complaints I'll just say that I shop with Amazon, not only for the prices and service, but because there are no viable brick and mortar stores within 50 miles of where I live and I will not shop at Wal*Mart.  There are other fave go-to-spots for specific items on the Interwebs, but in general Amazon covers the other bases.

Shopping local is my first priority, even if the price is a bit higher, but driving 50 or 80 miles to Malls is out of the question.  If I find it at Amazon (I'm already a Prime Member for books & movies) and two-day shipping is free, that's where I'll get what I need.

So, if you're not in the mood to hassle the long drive, or brave the crazies at the Malls, check out Amazon for just about anything and everything (I've learned this over the years) and get it within 3 to 5 days - 2-day free shipping if you're a Prime member. Make sure your purchase is eligible for the donation.

Here's the email:
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Courage Campaign
Dear Friend,
At Courage, we hope that you support and shop at small businesses. But if you're planning to use Amazon.com for your holiday purchases and beyond, please use AmazonSmile -- a program that allows small, non-profit organizations LIKE COURAGE CAMPAIGN to raise money from Amazon purchases.
At no cost to you, Amazon will donate a .5% of the price to Courage Campaign for every eligible purchase you make! So why not get some of your holiday shopping done WHILE supporting a good cause?
Want to make it easy to use our AmazonSmile link in the future? Bookmark this link and save it as ‘Amazon.’ It's a simple and automatic way to support Courage Campaign every time you shop at Amazon.
With your purchases, you'll be helping Courage continue to fight for progressive values, equality, justice, and accountability for politicians and corporations, while training and organizing activists to change their communities.
Thank you for your support and Happy Holidays!
Paul, along with Annie, Eddie, Laura, Lindsay, Michael, Scottie, and Tim (the Courage team)
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Courage Campaign fights for a more progressive California and country. We are an online community powered by more than 900,000 members. The Courage Campaign Institute is the educational arm of the Courage Campaign family of organizations. Our mission is to defend and extend human rights through innovative leadership development, training, strategic research, and public education.
http://www.couragecampaign.org?akid=1373.654996.Ur-96Q

Monday, November 17, 2014

ABBA, Answers, & Baba Ganoush

BERJAYA

Greeted the day with little pain and no dizziness. Drank 2 large glasses of orange juice while brewing a coffee. Feeling pretty good today.

The song swirling around in my brain when I awoke this morning was “Take A Chance On Me” once a not-so-big hit by ABBA. Fortunately, the song was included on the one CD I have of the group, so as soon as the sun  came up and I was sure not to disturb anyone, I played the thing just to get it out of my head.

Called the Center today with important questions for the doctors. The nurses in Triage helped me out a lot explaining some of the reactions I am experiencing and can expect for a while, as the body works up to its “new normal”. Then I talked with the doctors.  I took a lot of notes. I had to. As I re-read them they sounded more complicated than they actually are. Common sense stuff, really.  

So now I kind of know what to expect. The reason most of this information wasn’t given upon release is that people react differently in similar circumstances and it is easier to focus on an individual after the fact when they experience specific symptoms. At least that’s what they told me. In other words if it didn’t happen to you it’s not relevant to your situation. So there!

The bottom line is:
Recovery will take a long time.
Expect mild to severe pain at any time.
Take medications on schedule daily.
Get plenty of rest.
Be aware of minor physical & mental changes.
Be aware of internal bleeding.
Watch for external bruising, skin discoloration, and rashes.
Pushing the body to heal quicker can cause a relapse.
Sleep whenever possible.
Do not drive a vehicle until you know you can.
Drink plenty of water.
Eat when hungry. Force-feeding is not good for the body.
Eat what gives most pleasure, on Neutropenic diet.
Eat plenty of cooked fruit and vegetables.

Now, that’s a lot to be conscious of on a daily basis.

The truth be told, if it wasn’t for those three taking care of me from day one out of hospital, I wouldn’t be here now. It really is that simple. And to think that Linda already had an over all plan of care before I even got home is mind-blowing. She’s a very insightful woman.

On a funny note, I contacted the Funeral Home to set up an appointment to discuss my “wants and wishes” regarding a funeral. The person answering the phone couldn’t be bothered and told me to complete the survey/questionnaire at their website. I suppose those close to death or their family members don’t need personal, customer service when a few questions answered online can whip out the perfect service for their needs. Maybe I’ll answer the questions at a later date, right now I can’t stop shaking my head and laughing. 

To brighten my day I just received an email from my Visa Card company offering to turn my miles into gift cards.  Ten thousand points equals a $100 gift card. I think I will choose an Amazon card and spend it on myself since I’ve bought a lot of ebooks lately and there are a few other items I would like to order, not the least of which is proper kilt hose, or socks. With the temperatures dropping and the inability to wear long trousers (due to the leg rash), I think I’ll need a little help keeping warm this winter. Though my legs seldom get cold, my body has changed and ain’t what it used to me. 

I’ll keep - and add to - those points in the off chance that I can use the air miles for an upcoming holiday somewhere away from here.  Hey!  One can dream, can one?

Going to ask Jeffrey to take me grocery shopping tomorrow. I’ve suddenly got a craving for Baba Ganoush. I need a healthy snack to munch on while on the computer or reading. Now if I can find enough energy to prepare it, all will be well. I will use store-bought Tahini, no energy to make my own.

ABBA has been playing in an endless loop in the background all day.  Aaarrrrrggggghhhhh !!!

I am amazed.
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Friday, October 10, 2014

Feeling the Power

It’s friday and I’ve been in hospital for 10 days. The first 6 reside in a mist of pain, anger and high
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fevers. A mighty powerful cocktail. I am amazed I’ve held my own for much of that time. It was probably sheer determination.

An all out effort is being made, or so I’m told, to find a place for me to live that is at ground level so I may still take advantage of the resources and support of the hospital and its programs for in-home care. It needs to be walker and wheelchair accessible. I’ll be perfectly happy with only a room and a bathroom, it’s really all I need, anyway. So far, nothing new on that front.

I want to get a new cell phone carrier because the Sprint Network isn’t very good here - neither 3 or 4G - while all visitors with either Verizon or AT&T can send and received text messages and voice calls from my room, I cannot do so with Sprint.

I tried various ways of getting a new service yesterday, but to no avail. I wanted to have the new phone shipped to the hospital (since they must be signed for) and that wouldn’t do.  They don’t like  different ship to and bill to addresses. Attempts both by phone and online were unsuccessful and I can’t leave the hospital to be at the apartment to sign for a mere cell phone. Work on this front will continue today.

End-of-Life issues were addressed yesterday with positive input by all involved - for once! Kept the Notary busy for the best part of an hour and had a room full of witnesses to get the paperwork done and out of the way. I felt great relief when all that was signed, sealed and delivered.

Sidekick, Debbie, arrived from the hinterlands to visit and doubled her efforts by being a witness on the legal documents. Linda was here, of course. Nicole showed up with more snack-stuff (what do you expect, she’s Italian!) and a fave nurse stopped by for a few minutes before he had to attend a meeting

Spiked one fever yesterday so that was clearly a step forward. Pain was also diminished for most of the day. PT arrived for our daily walk and I do believe I had more energy than she did. 

Just keep swimming, just keep swimming!

The appetite is no stronger and the sense of taste hasn’t improved, but I eat what I can - not much - then there are all those snacks…
Today I will continue to finagle a way to a new cell carrier, and continue preparations for Linda’s trip to Ireland next week. I hope to have everything - all the little bits and pieces that the legal eagles demand that can drive one to distraction - in place before her flight leaves next Wednesday.  By that time I hope to have news regarding new digs, a place to call home.

Thanks to everyone for their thoughts, prayers, and good wishes. Each and every one makes me feel just that much more human. You have no idea how much it means to me.


And so it goes.

Monday, August 25, 2014

Adventures in Dry Cleaning

So, there I stood with a fist full of receipt/tickets waiting in a rather long line (especially for the day of the week and time of day) to pick up items being dry cleaned and others being pampered some other way. 

The 2 counter clerks seemed to be in a tizzy, running in circles and making
excuses to the customers being served as to why their items couldn’t be located. OK, this isn’t one of those same-day quickie cleaners, they take time and do a very good job. I  have all my dress shirts, kilts, tuxedo, vestments cleaned and pressed there as do many clergy in the area.

BERJAYAWhat was bothersome to the customers was that the items were to have been ready a week ago and they were nowhere to be found. That chain-link mechanical snake and carousel thingy (how’s that for a description) was almost in constant motion as they went round and round spot-checking ticket numbers.  All to no avail.

Each question by the clerks like “were there special instructions for these garments?” was met with teeth-clenched, irritated answers. Nothing special, just ladies evening dresses and men’s suits and dress shirts with French cuffs. This was going nowhere fast. 

The rather translucent clerks finally asked the customers to stand aside so the other waiting customers could be served.  They refused to budge.  Charming people.  It was all about them. Everyone else can wait. So, there.

With that, a few customers ahead of me emitted  groans and left the store. There were 2 of us left standing behind the 2 - now obnoxious - customers who were practically crawling all over the countertop. 

Suddenly the store owner arrived with a new batch of garments and as he wheeled them in to be placed on the snake belt, the clerks practically knocked him down trying to get at those hangers. They eventually found missing garments, but the customers were anything but happy. They didn’t want to pay the bills.

The owner - calmly smiling all the while - told them they didn’t have to pay, but the garments would not leave the store; they could leave whenever they wished to leave. They stared at him with eyes wide. What did he mean?

The owner produced the original ticket with special instructions, including removal of certain stains that required a lot of TLC. The two customers must have enjoyed one hell of a party because his and hers were quite a difficult mess to clean up.  The point is, the cleaners DID the job and as the man said, “after working that hard to get the garments looking like new, they’re not going anywhere for free.”

At this point let me say that I have no idea of the relationship between these people; if married, why separate receipts? By their attitudes one could tell they weren’t from around these parts. So all that will (blessedly) remain a mystery.  I’m just sayin’. 
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New version of the Utility Kilt.

The person who had been next to me suddenly remembered something in her car and ran out the door. The cheap-ass whiners finally coughed up the cash and when they said they’d never be back, the owner said over his shoulder, “great, thank you” and they were gone.

It was finally my turn. I know my stuff was in because they told me it would be delayed because of the Kilts. The owner returned to placing the new items on the belt as my slacks, shirts, jackets, and kilts are hung next to the counter.  The already frazzled counter clerk looks at the kilts, then at me and said “oh, another problem. These were a nightmare to press properly, please don’t bring them back again.”

I looked at her in shock. They’ve always done kilts and not just mine, but the rental ones from the Formal Wear store across the highway. (Having just witnessed a fierce battle I wasn’t in the mood to fight.) As I mentioned this the owner came over with an exasperated expression, about to cover for her, when the other customer returned from her car. 

Seems she had forgotten 3 girl’s school uniform skirts in the car, and guess what?  They were pleated skirts. The other clerk stopped in his tracks and rolled his eyes, the owner stopped breathing, the clerk handling my transaction let out a sigh and as I started to laugh, I heard, almost inaudibly - - “shit!”  

These poor folks were clearly having a very bad day. That’s not my problem.

I paid for the cleaning and as I turned to leave I said, “I’ll see you when these need cleaning again, or what?” The owner smiled, resigned to his fate and said, “sure, but I know we’ll see you before then.” I must make a point of visiting the cleaners again while wearing a kilt. Show off their fine work, and all that. My bad?

I'm thinking I might just wear the kilt to the post-Labor Day party at the Irish Pub next Monday.


And so it goes.
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Monday, August 4, 2014

Mary’s Going to Hell!

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Along with her diner and more than a few customers. She’s paying folks who pray in her restaurant, and the baby Jeebus says that’s a no-no. She’s being the worst kind of hypocrite. See, it’s like this:

A North Carolina diner is offering a very different sort of discount to its customers, the prayerful ones.
Mary’s Gourmet Diner in Winston-Salem, North Carolina, is offering a 15 percent "praying in public" discount. Owner Mary Haglund confirmed the discount to The Blaze on Friday saying that she has actually been offering the rebate for four years now. The discount, which she said is not aligned with any singular religious affiliation, hasn't been advertised and is offered per the discretion of the waitstaff.
“[W]hen I see someone in a restaurant honoring their gratefulness at my table … it touches my heart," she told The Blaze. Adding: "It’s just a moment or faithfulness about the plate of food. It’s not even a policy — it’s [something] we only do when we’re moved to do it.”
The praying in public discount gained attention this week after Christian radio station Z88.3 posted a photo of a customer's receipt to its Facebook page.

Here’s the problem: Matthew 6 v. 5-6

“And when you pray, do not be like the hypocrites, for they love to pray standing in the synagogues and on the street corners to be seen by others. Truly I tell you, they have received their reward in full.
But when you pray, go into your room, close the door and pray to your Father, who is unseen. Then your Father, who sees what is done in secret, will reward you. 

Now praying alone doesn’t really count anymore.  How does anyone know that you’re REALLY doing what you say?  Who can tell you’re a Xristian if you don’t pray publicly to prove it? 


But as we all know good Xristian Xrazies love to save a buck or two, so what’s to keep them from sitting down, putting their hands together and pretending to chat with big daddy in the sky? I mean, who would know? Besides, they can always put that 15% savings in the collection plate next Sunday…yeah, like that’s going to happen. 

Never mind then, Hell it is!

And so it goes.

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P.S. Remind me to tell you sometime about the Xrazy clergy person I worked for who never went anywhere without the dog collar.  Oh, the money he made/saved. And nothing to do with the baby Jeebus!


Wednesday, July 9, 2014

The Ultimate, Supreme, Ultimatum Kind of Day

After yesterday’s two units, four injections, three tiny tablets, and a single gel cap, it’s a wonder I had any kind of appetite left last night.  

Translation: That was 2 units of fresh blood, 1 injection of Benadryl, 1 of Lasix, 3 tiny tabs of an unpronounceable anti-nausea med, 1 gel-cap of potassium, and 2 injections of the Chemo.  I think that was the ultimate out-patient experience one could have in a single day. I was totally exhausted…

BERJAYABut, I did have an appetite. I had enough energy to create a stir-fry beef with veggies after the long day at the Center.  It was quite good, considering the fewer tastebuds at my disposal.

Got a call from the Locosguys last night to say how much they miss me.  Eight or nine co-workers grabbed the phone just to yell  “Hello, I miss you”.  Then a few customers got into the act, too. And, you know, as strange as it may sound, I  recognized their individual voices. I guess that’s telling about how much I miss not being there. The call had the usual effect of alternately lifting my spirits and sending me into a mild depression. OK, I’ll take both, then. Better than feeling nothing at all.

On today’s gay agenda, it was day-three for the twin Chemo injections (did you follow that?), and a shot each of Potassium and Lasix. The combination seems to be bringing down the swelling in the feet and ankles, albeit slower than I’d hoped.

The soreness and pain I felt initially is gone, (only the swelling remains) and I had wanted to take my morning walk, but the rains put a damper (ouch! sorry.) on that idea. I could swear those walks help, not aggravate the situation because I always feel better afterwards.  Oh well, maybe tomorrow. 

It was ultimately decided by the Oncologist and nursing staff that the Port-a-Cath has to go. It’s not healing and the rim is about to poke through the top layer of skin. It cannot be used for labs or infusion - the very reasons it was implanted.  So, I called the surgeon to check schedules and when she can do the
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deed.  The sooner the better, from what they tell me at the Center.  However, she’s in surgery all day today, so I may not hear anything until tomorrow.

Hurry up - and wait!  Hurry up - and wait…I’m getting pretty good at this.  Think Pavlov’s dog.

A curious message from the local book store owner sent me there on the way home this afternoon.  He’d received a recently published book on Tarot, specifically the symbolism of the Rider Waite Deck. so I went to check it out.  

Titled “The Ultimate Guide to the Rider Waite Tarot” Published a few years ago in Germany, this is the first American printing. Printed on high gloss fine paper with very handsome card reproductions, it was a surprise.

BERJAYAThe book offers in-depth explanations of each card’s tableau, as well as details for each card’s basic meaning as: spiritual experience, card of the day, prognosis, love & relationships, success & happiness. And yes, I bought it. 

And, I have a great excuse for the purchase. It will be intensive reading while in bed for hours with my feet elevated to reduce the swelling.  How’s that?  Well, that’s my story and I am sticking to it.  Though in truth, that is where I can be found most of the time. Damn it!

A Stir-fry is on the menu (again) tonight.  Shrimp this time. Light, quick protein and veggies.  Yes!  I need it. Wish I didn't have to prepare it, but I am hungry.  Always a good thing.

Uh-oh! The new hat has just arrived via Fed-Ex. I am afraid to open the package.  Maybe tomorrow I'll muster up the courage to open it.  But, no promises on that.  It depends on how sunny the day will be.  And all that.  If it's sunny and I need it for a walk, I guess I'll have to go with it, won't I?

Oh, for pete's sake.  It's a hat.  Take it out, wear it, enjoy it. It is who I am now. It is what it is.  I must keep repeating this to myself over and over, until I believe it and totally buy into it.  May take a while.

And so it goes.
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Friday, June 20, 2014

Netflix vs. Verizon

BERJAYA
As mentioned many times in the past, I do not have a television service - neither cable, nor satellite service.  It’s just too expensive; a waste of time and money. If I had that extra $65.00 monthly, I'd sit and watch it. If you get my drift.

I get news from the Web, (The Guardian, BBC, Raw Story, NYT, TPM, Think Progress, etc.), watch movies on DVD and enjoy documentaries and music videos via YouTube, and I’m pretty happy with that setup. I also have Amazon Prime, but never used it and never learned how.

Then when I got sick last Fall, some folks suggested that I sign up for Netflix to keep up with all the new TV shows and movies that I couldn’t give a tinker’s damn about. 

They persisted, going so far as to offer to pay for a subscription so I wouldn’t be bored.  I was not bored. I was sick! Besides, the (slow) DSL I have is a standard, set price service for folks like me and I didn’t think the streaming would work to my advantage.  It's slow, but again, I can't afford another $65.00 for the super fastest service, either.

Well, imagine my surprise when I found this in the news this week.  Seems Verizon is pulling their gimme-gimme-greed number and Netflix isn’t taking their shit lying down.  BTW, I didn’t write the headline. 
Netflix Couldn't Give a Sh*t About Verizon's Feelings, Releases Letter Criticizing Their Speeds
Netflix and Verizon have been going back and forth with each other over data speeds on the network.
Just last week, Netflix started posting notifications on their service whenever data speeds starting slowing, with a message putting the blame on the Internet service provider, and not them (see above). Verizon had a problem with this, and the company sent Netflix a cease and desist letter. 
Now, in a letter obtained by Quartz, Netflix general counsel David Hyman had a bone to pick with the ISP (emphasis added): 
Dear Randy,
I am in receipt of your letter dated June 5, 2014. 
Your interpretation mischaracterizes our messaging. The message you cite to in your letter merely lets our consumers know that the Verizon network is crowded. We have determined this by examining the difference between the speed at which the Verizon network handles Netflix traffic at peak versus non-peak times. The messaging is part of our ongoing transparency efforts to let consumers know their Netflix experience is being affected by congestion on their broadband provider’s network. We are testing this type of messaging across the US with multiple providers. 
Furthermore, your attempt to shift blame for our customers’ experience on the Verizon network “squarely to Netflix itself” disregards Verizon’s responsibility to provide its customers with the service it has promised them. Verizon sells residential Internet access to its customers. In fact, it is my understanding that Verizon actually upsells customers to higher speed packages based on improved access to video services, including Netflix. 
Verizon’s unwillingness to augment its access ports to major Internet backbone providers is squarely Verizon’s fault. As an ISP, you sell your customers a connection to the Internet. To ensure that these customers get the level of service they pay you for, it is your responsibility to make sure your network, including your interconnection points, have sufficient capacity to accommodate the data requests made by those customers. 
To try to shift blame to us for performance issues arising from interconnection congestion is like blaming drivers on a bridge for traffic jams when you’re the one who decided to leave three lanes closed during rush hour.
Read the rest of his letter and the entire article HERE.


I’ll stick with DVDs and YouTube, thanks.

And so it goes.
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Tuesday, June 17, 2014

Not Such Good Neighbors

BERJAYA

I live in the middle of the city of Rehoboth Beach, better known as “The Nation’s Summer Capital” due to the close proximity to Washington DC. I love living in town. Until I contracted this cancer I walked everywhere. Work was 3 blocks away, the boardwalk and beach, 5. (Image at left is the parking permit residents receive in order to park on the streets without charge during the summer months. Click to embiggen.)

The city boasts Browseabout Books, one of the best family owned Book Stores in the country. I’ve shopped there for years for gifts, cards, and books unavailable for Kindle. The owners are ready to cater to locals and tourists alike (if you want a NY Times or Washington Post, best get there early, or have one held for you) and as a result, their return business is booming, unlike many other such stores these days.

We also have our very own LGBT book store around the corner, called Proud Books. It's got just about everything rainbow-related one would ever want.

The city has some of the finest restaurants to be found anywhere (we’re not talking Cracker Barrel, IHOP, or Bob Evans - those are on the highway), and the most helpful, friendliest people I’ve had the pleasure of dealing with in all my years on this planet.

There’s a small market around the corner from my place, and in the spring and summer months there is a farmers market once weekly a few blocks away. When I was working, I always made sure that my 1 day off weekly was Tuesdays, so I could visit the farmers market for my fix of home-grown fruits and vegetables.

All this is to say that I wish I could do without the car. Yes, that’s what this is about.  The added expense of owning a vehicle. Not so much the maintenance (I drive so little anymore) but the insurance is a killer. Now over $400. semi-annually. Ouch!!!

So, here’s the thing: I own a 2005 Toyota Corolla that has less than 27K miles
BERJAYA
on it.  Not that I drove great distances before, but now I need only drive to the Cancer Center, grocery shop, and run errands a few times a month.  I’m trying to think of ways to cut insurance costs (it costs more, I drive less, and I’ve an excellent record) That I drive less than 100 miles monthly, doesn’t matter to the insurance company one bit. No help there. I don’t get a discount because I have only one vehicle. In essence, I am subsidizing drivers that do qualify.

I’m wondering if it would help if I cancelled collision coverage; it is a 9 year-old car, after all. I have to think this through. With my luck, as soon as I change coverage, there’ll be an accident and that will be the end.

Still, there’s a part of me that’s afraid to give up the freedom that a car provides, as well as the luxury of being self-sufficient. I can’t ride a bike anymore, and though I’ve thought of a scooter (very popular here these days), I’m not sure I’d want to challenge a drive on Coastal Highway in mid-summer traffic, or in a heavy downpour.

And, as long as I am ambulatory, I can't imagine using the shuttle transport to and from the Center. They drive to the center and back to your home.  No extra stops along the way.  That’s not acceptable to me. At least not now. 

So, the shuttle isn't an option. If, and when I can no longer fend for myself, I’ll decide if it’s time to make it all go away.

First things, first. Right now I have to figure out how to cut my auto insurance costs, or plan on eating a lot more PB & J.

And so it goes.

*

Wednesday, May 7, 2014

Ready? Not so Fast.

BERJAYA
I woke this morning feeling more energized than I have in weeks. Not wanting to push my luck, but I decided this was as good a time as any to take on my “must-do" list - that didn’t get done yesterday.  That extra day of rest seemed to do it for me.

Gathered myself together and  with list in hand went down to the bright yellow dusted car. A beautiful day with clear blue skies greeted me as I opened the front door. The air was fresh and clean after  all the rain, and it was chilly, at least for my bones. I took a few rags to clean off the car windows and windshield. It was an easy job, the dew was heavy and everything just slid right off onto the rags. I then got into the car and started the engine. The windshield was still a bit smudged so I turned on the wipers and spritzed the glass with wiper fluid.

Imagine my surprise when half of the wiper blade on the passenger side began to flop around.  Yes, the winter had done a number on the wipers, made them brittle and now they need to be replaced.  Funny thing, the first chore on the list was the Inspection Station, which, of course, was now out of the question. I hate when a monkey wrench is thrown into my well-laid plans for the most efficient use of the day.

So, instead of the DMV I spent more time than I should have hunting down the proper wiper blades for my car. The GOOD: it’s a very popular, reliable car so they are everywhere.  The BAD: since they are so common  it’s hard to find wiper blades in the most common of places. Even (I hate to admit this) Walmart didn’t have anything of a brand name. Why did I expect more?

Finally stopped at a tiny out-of-the-way Auto Parts shop as a last resort and wouldn’t you know, they had them.  Michelin brand, too.  They were a bit dusty but still in their packaging. The owner checked to make sure they were in good condition before selling them to me. I gladly paid him the $20.00 and was on my way.

Two more errands were scratched off the list before I began to fade and have trouble breathing. Instinctively knew I had better get back home soon. Now I have to see if I can change the blades myself, or need to have someone else do it. My hands don’t work as they used to.  Then I have to pay a visit to the car wash to get the buggy cleaned up before I take it to the DMV.

I got the printer setup today, as well.  It took longer than I expected because I simply forgot how to ‘add a printer’.  Honest to Pete, I really forgot something so simple.  Thanks to Google I found the info and was able to download the latest drivers and install the printer.  Worked the first time. That’s a relief. No more worrying about inks or damp printouts. And the printer itself is less than half the size of the previous one and 2/3 the size of the Inkjet printer. 

All in all, a sort of productive day after all.

And so it goes.

*

Sunday, April 13, 2014

June is Bustin’ Out in April

BERJAYAWait, wait! That’s not how the song goes.

It’s downright hot today. Jumped up to about 80’ by midday and hasn’t begun to drop yet. Spent a low-key day today.  A little fatigue set in, maybe because of all the strenuous (?) activity yesterday.  

The sister called and talked about everything and nothing for almost an hour. She was especially chatty, gushing about the hospital and her medical team - she’ll be in the massive complex that is Touro Infirmary Hospital.  I think it was more for my benefit than hers;  her way of assuring me that she is in good hands. If she’s in Touro, I know that already. She goes in for prep on Tuesday afternoon, surgery scheduled for Wednesday morning.

Her oldest daughter will be staying with her through the surgery and at least part of the recovery. When she has to return to her home, there will be a visiting nurse staff with the sister 12 hours daily.  By that time, (hopefully) 12 hours should be more than enough to keep her comfortable.

My greatest fear, knowing my ornery sister as I do, is that she’ll push herself to do more, thinking that in some way that will make her heal faster. If it were up to me, I’d strap her down, slide a bedpan under her butt and leave her alone for those 3 hours of each off-shift until she got the message.  They don’t call me Nurse Diesel for nothing!

But, she will do whatever the hell she wants to do, and no one can change that. There will be a lot of yelling and screaming between her and my niece; I can almost hear it now.  Sigh!

Tomorrow afternoon I have an appointment with the surgeon who will schedule the PICC implant surgery. PICC = peripherally inserted central catheter.
(Sassy-Bear had one recently and not to be outdone, I just needed one, too. Although his was temporary, sad to say that mine will be pretty much permanent.)

I’m hoping the doctor can do the surgery before I return for Labs on Thursday and another transfusion day on Friday.  It will make life easier for the nurses - and me! No more poking, no more hit or miss with veins.  Just an always accessible port for any and all seasons and reasons. 

One more step to becoming a true Cyborg. There will be this plastic (or nylon) disc-shaped entry point on the upper left of my chest.  Skin will soon grow over it making it barely visible - and certainly less painful for all concerned. 

Anyway.

I’m frustrated by the fact that the black ink cartridge in the new inkjet printer is already spent.  In operation only three months and it’s empty.  Whether it is truly empty or dried up, there is no way of knowing. This will never do. I ordered a replacement as I also ordered the new laser printer which I will use for most everything from now on. 

From my experience, Inkjets are prone to many problems. First of all they are liquid, wet, and are applied while wet.   They can be runny. The prints are air-dried and can take longer depending on the environment. The freshly printed pages are moist to the touch.

Toner is a dry powder, goes on dry and is heated to seal the image to the paper.  Immediately and permanently sealed. Toner doesn’t dry out, age, or clump.  One cartridge assembly usually lasts me about 1.5 to 2 years - depending on usage.

The toner cartridge for the new printer is even less expensive than the one used in the older one that died. It will cost about $56.00.  The replacement inkjet cartridge will cost about $15.00.  $56.00 = 1.5 years, vs $15.00 = 3 months ($60.00 average per year).  It’s just simple math. Enough said.

I’ll keep the Inkjet printer for the scanner option, at least for now. I may chuck the whole affair when the other inks dry up and replace it with my flatbed scanner - which, had I known better, would have done in the first place and saved all this aggravation. Still, a lesson learned. While technology has moved forward, the business of inkjet printing has remained in the middle ages. Not worth the investment.  There, I said it…

Hey, Epson!  Sue me. 

BERJAYA
OK! Here’s my first entry into the Sunday Selfie, or Selfie Sunday (whatever it’s called) meme. It was actually taken yesterday and the only reason for the jacket is the wind.  I know, it’s usually windy as the ocean, but I haven’t always been immune-compromised. So, it is what it is. 

Laugh all you want. I do that every morning in front of the mirror as I attempt to shave. There were always few pictures of myself (I was the photographer, after all) but there are even fewer now since the destruction from my previous life and the flooding by Katrina.


And so it goes.

*

Friday, April 11, 2014

New Blood, New Rules, Old Habits

BERJAYA
Well, that was interesting. 

First of all, I can tell we’re getting close to spring (and Easter) because traffic is already a mess on the coastal highway.  The outlet malls are crowded and there is a vast array of "The Stoopid" on the roads.

Yes, with the weather Gods/Goddesses smiling favorably on the beach this weekend, all manner of coo-coo, from the outrageous to the gray flannel suit type, has come to town. And to think, with this being Palm Sunday and next week being Easter, we have a whole week to learn how to deal with such ass-holery before getting a breather a few weeks before things get hot and heavy on Memorial Day weekend. 

On the drive to the center this morning I passed 2 accidents and one single car incident - car on its side up on the curb. Mind you, this was a 7:30 am!  On a Friday!  In April! Let that sink in a minute.  

Having been given a heads up from nurses that I was to receive a phone call from the special pharmacy this afternoon, I was ready with pad and pen in hand when the call came in. 

Man, talk about strict rules!!  Dey got’ em.

Turns out THEY will call me every 28 days with their survey and to answer any questions I may have from that given month.  I will then be transferred to a rep. from the drug company who will ask their own questions and I am sure, remind me of the sexual restrictions of the drug. 

I am set to receive delivery of the first 28 day supply on Tuesday. The drug is delivered overnight and must be signed for, so there goes my Tuesday.  Not that I have anything on my hot social calendar, but still, it’s another day shot - waiting.  Like many others anymore…

When the drug arrives, and before the first dose, I have to call a specified Nurse Practitioner who will then tell me when to begin taking the pills.  Oh well, always a new thing, so this is just another twist in my bizarre healthcare treatment.  

Speaking of which, the nurses at the center offered encouragement for the success of the new drug. They explained that the drug can cause birth defects, but it works well in people with my kind of blood disease.  I hope they’re right. From what I can understand, it has been effective in many cases.  

The town is packed with tourists this afternoon, so I won’t be parking in town here. I’ll mosey (love that word, don’t use it often enough) on up to the state park instead where few venture in the off season and I can sit on the breakwater in relative peace for a few minutes.  I’ll try the boards tomorrow morning before the weekenders get out of bed.  Ah, just like summer time!

Hey, you know…it’s a beach resort town, and it is what it is.  I just hope to get to enjoy part of the show.

And so it goes,

*

Thursday, April 10, 2014

A Teaching Moment, or Two…

BERJAYA

Today is the second day on the new antidepressant scrip.  The drug is a generic
version of something called Lexapro.  I Googled it. So far, it looks to have the same side effects and most others of its kind, so I’ll just have to watch myself and stop at the first sign of becoming a Stepford Wife.  Or something like that.

Spent another uneasy night followed by a morning of nausea and eventual vomiting. Showered and shaved which made me feel better, and hightailed it to the cancer center for the Lab work and the “teaching survey” related to the upcoming Chemo “Revlimid” which, it turns out I may receive before the weekend.  We shall see.

Results of today’s blood work are not bad; at least the numbers are steady and not rocking and rolling as in the past. In any event, I’m to receive one unit tomorrow morning, JIC another quick dip occurs over the weekend. I am to arrive at 7:45 am, so ought to be finished and unplugged by 11 am. Like I say, We Shall See!!!

The Revlimid must be a pretty toxic medication. Most questions and information related to straight men and women and their sexual desires. Seems Revlimid (lenalidomide) is in some way related to thalidomide, which as we all know caused thousands of birth defects 50 years ago, and which is why the sexual relationships are so important to address with the patient.  If they only knew! 

The survey was intensive and the company has a rigid followup policy. I must check in on their website on the same date every month I am taking the medication, to answer questions and bring them up to date on any possible adverse side effects that may surface down the road.

If I sound thrilled about this new drug, I’m not. As the saying goes, “I’m sick and tired of being sick and tired.”  So what else is there to do?  Nuttin’ honey.

As I mentioned earlier, the CBC test results are steady, some even rose a tad, but from what I’ve read today Revlimid may take away that good news during the initial 2 or 3 weeks.  See why I’m not so thrilled about this whole thing?  

BERJAYA

I guess it beats one or two of the alternatives, but only just.  I think I’ve said this before, but “We Shall See.”

And so it goes.

*

Monday, April 7, 2014

Side Effects, Stupidity, and Sarcasm

BERJAYA
Suffered severe side effects with the Augmentin on the third dose. Knew immediately it was the culprit. Informed the doctor’s office who called Walmart Pharmacy. Couldn’t figure out their reasoning, until they told me that Rite-Aid wouldn’t have the drug  until Monday or Tuesday.  Wow! That’s some reliable pharmacy, don’t you think?

Crawled out of bed, dressed, and made the drive to that dreaded retailer keeping the mask on - the place is always crawling with kids and other filthy things - and got in line for pickup. As I got to the window, the obese cherub (body of a mastodon - face of an angel) behind the counter glanced at the hospital bracelet, then to the mask and asked - “Are you sick, or somethin'?”

There was a sudden hush on the line. I was still queasy and weak, having puked my guts up all night and I just stared at her for a minute hoping to get some hint that she was making a funny of sorts.  She wasn’t. When her gum popped in my face I found my anger bubbling, and said quietly and darkly as possibly, “no, it’s my kinky habit to wear an isolation mask, stagger into pharmacies and taunt stupid people like you.” 

She wasn’t too happy with that and unfortunately replied,  “well, I was only asking.” At that, the older gentleman behind me suggested quite loudly that she would be of better use in the toy department. An associate (who had heard the whole thing) came up and swiftly took over her station, sending her far, far away. 

The gentleman behind me said something about how much he hated having to use this pharmacy. The new associate sniffed, “well, why DO you, then.” Without missing a beat, the gentleman spat out, “because I think that woman’s twin works in my doctor’s office and called the prescription in here by mistake.”  That got a chuckle from others in line, making me wonder just how many were there for the same or similar reasons and not because they wanted to be there. 

Finally, with new drug in my hot little hands, I got back to the car and drove home as fast as possible. A cold sweat hit me as I got in, so I fell into the bed and covered up.  Woke up a half hour later feeling that vile nausea again. 

Waited to take the new med at the same time as others (I’ve already got three kitchen timers going!), brushed teeth and went back to bed. No appetite, so no food. I managed to get an Ensure to stay down; ; that was all I could handle.

Woke up when the alarm went off to take the Danazol at noon.  Made it to the kitchen, downed the med with a 10 oz. glass of water and crawled back into bed. Drifted in and out of uneasy sleep. 

Woke at the sound of the alarm again at 8 pm, took the Danazol and had another Ensure.  Back to bed again sleeping fitfully until this morning at 3 am. 

Started this day with a small bowl of cereal followed by Danazol (and the other dailies) at 4 am. Took note that there were no new side effects from the replacement drug - thanks to the green Goddess.

Currently doing everything in my power to stay out of bed.  A hot shower and shave top my gay agenda today. I feel dirty - probably because I exposed myself to Walmart - and I think a change of bed linens are in order, too.  For that, I need to store up some real energy.  That chore alone could take a half hour to an hour to accomplish and leave me spent.

BERJAYA

Ain’t life grand, huh?

Day's Tarot card insists that I am up to meeting anything that comes my way today.  May it be so.


And so it goes.

Wednesday, March 12, 2014

Record-keeping, Comparisons, & New Tablet


BERJAYAIt's just about lunch time and I am already bone tired. Since my wake-up times seem to be getting earlier and earlier, and I have great quantities of energy at that time, I accomplish much while it's still dark outside.

Had a coffee and light breakfast before taking the  morning meds. While running a load of laundry (Damn! those stairs are killers.) I made new file folders for the myriad medical entities I owe money to and will have to pay off - eventually.  Prepped food for supper and returned it to the refrigerator for later, JIC I run out of steam and can't stand up long enough to do both prep and cook.  Yes, it's come to that. And no, I will not dwell.

Went through all old files in the cabinet and shredded those 6 or more years old.  No need to have them around. The shredder was one of the best investments I've ever made. (Shred into bags, put bags into recycle bin downstairs.) Balanced the checkbook, paid a few bills online that were coming due in a few days.

Logging in for email I found the electronic gift card from Staples, covering the cost of the dead Kindle Fire.  That was quick. Turns out, they refunded the entire purchase price even though the newer tablets are more advanced and cost less than 2 years ago. I am not complaining. I'll take it.

There was also a nice surprise statement from a credit card containing the new cash-back balance available. Since I use cards for everything (never cash, if I can help it) it's amazing how quickly the percentage points grow over time.  Plus, I'd rather use their money over the month, not mine.

Taking the advice of the 2 geeks at the restaurant, I did more serious comparison shopping between the Samsung Tab 3 and the Google/Nexus 7 ver. 2.  It's piece of cake to "compare products" online nowadays. Saved and printed relevant pages, highlighted options important to my needs, and had another coffee while making the decision. 

BERJAYA
Staples Odyssey: The Unprofessional Edition 

Read recent news reports about the financial problems facing Staples, I can totally understand why.  First, their website is convoluted, many items are not in categories one would expect them to be, and while they offer a "find store" option, what pops up is the address and phone number.  One cannot navigate to that specific store to check stock on items. The site always brings you back to a store in a large metropolitan area, which for me is Philadelphia, or Baltimore.

I wanted to check for sale prices and availability at the local Rehoboth Beach, DE store, but couldn't do it.  And the purchase must be made in store, not online. Why?  Because the certificate is only valid for in-store purchases. Bar code must be scanned at the time of the transaction. I didn't want to waste time driving to the store if the item wasn't in stock. 

That may sound trite, even lazy, but with vertigo and shortness of breath, I prefer to stay off the roads as much as possible. I don't want to be the cause of an accident and run the risk of hurting someone. 

I called the local store several times, getting bumped or put on hold every time.  I know they're tech staff isn't busy at 7:30 am, please!!! When I finally got through to the "tech" desk (yes, well) the nimrod had no idea what I was asking for. He finally wrote down verbatim what I was looking for, put me on hold (again) for at least 10 minutes before returning to tell me he "thought" there were 5 of the items in stock, but wasn't sure.

I asked that he check with someone who could be sure as I was facing a difficult drive and wanted to confirm that I would leave the store with the item in hand. He sounded quite annoyed as I was put on hold again.  This time a woman got on the line and asked for the information - all over again. Meanwhile the sun is moving high in the sky and traffic will begin to get heavy.

When she returned to give me the good news, she had a changed attitude when she realized that this was going to be a nice chunk-of-change sale for her store.   She even offered to put the item aside for me (like they were going to sell 5 of these things on a wednesday morning, uh-huh) and asked if she could collect any other things on my list so they would be all together waiting for me when I arrived.  Sweet!

I gave her my list of needs and told her I'd be there to pickup within an hour.  She almost made me laugh when she informed me that she couldn't hold an unpaid-for item for more than that. WTF did she think I was spending all this time on a prank?  

To make a long story short, I chose the Nexus 7 tablet and picked it up with a new portable box (for the medical files) and a few odds and ends that needed replacing.  I could have been in and out of the store in a half hour, but they had to located a manager with keys to the electronic storage (she was outside the store smoking when I arrived) who had turned off her communication headset for some personal quiet. BTW, not the same woman who helped organize my purchase.

When I found this out I blew my top at her.  The only person with keys is unreachable,  takes a half-hour smoke break at 10 am!!! Turns out she is also the district manager for DE, and the peninsula. When she got pissy with me I made it clear in my best big-boy voice that she was clearly in a position beyond her talents, abilities, and attitude toward customer service. 

Believe it or not, as she retrieved the item from the secure storage area and placed it with the other items under my name, she got into my face and - - - stuck her tongue out at me in front of staff and other customers, then walked away. Surprised and a little stunned by this action of a 50+ year-old (professional?) woman, I laughed loud and hard.  I then followed to get the name off her employee badge (which she tried to hide from view). A complaint will be lodged at some point this day. 

Anyway…I have the new Nexus 7, which is a tad taller, though lighter than the Kindle Fire, but still fits well in the hand. So, that's over and done. I am pretty spent  now, and will enjoy the rest of the day relaxing, learning how to use it. That ought to take up most of my time. I'll finish the file sorting later, or tomorrow - whenever I feel up to it. Nothing is a rush anymore.

More importantly, I have my reading material to help me through the weekend medical mishugas, and that's all that matters. 

Just received a reminder call from the Cancer Center letting me know that I have Labs and a follow-up appointment with the doctor tomorrow morning, and if it's anything like past weeks, I'll need transfusions on Friday morning, as well. 

Oh, happy days! 


And so it goes.

Friday, February 28, 2014

Lunch Date with Lobster Reuben

BERJAYA
Yesterday's Labs showed the need for another transfusion - damn! - and so I was free to enjoy the lunch date with friend Deb. The Oyster House changed their winter hours and opened at noon, which was fine because we were to meet there at 12:15 pm, anyway. 

We were the first customers through the doors, and welcomed by Chris (owner) himself as we took some time to chat about the business, or lack thereof, this winter. Chris and his kitchen crew, like Dos Locos and their Staff, are the reason for the continued success of the restaurant. When you order a favorite from the menu you can be sure it will be just as good as the last time. 

A monster Lobster Reuben Sandwich = lobster chunks, slaw, thousand island dressing, gruyere on grilled thick rye texas toast was recommended by my dining partner, owner Chris, and server.  Taking the advice of the majority, I ordered the thing.  I always like to try new things, especially when they're quirky and contain uncommon ingredients.  Yes, I mean, "lobster reuben sandwich"?  Besides, I've never had a bad meal here.

Chris brought wine, excused himself to get back to the kitchen to prep for dinner, as the restaurant began filling up with people I know, Deb knew, or we both know from around town.  Yes, it's a small town.  This outing was another one of those wonderful gifts - being out and about in a social setting. Nothing in the world like that warm feeling.

When the order arrived I was so glad I hadn't also ordered the Oysters Rockefeller.  There would have been way too much food and we'd never have walked (unassisted) out of the place. As we chowed down I could see Chris and our server, Eric watching for my reaction. They all laughed as all I could mutter was "oooh my g*d" as the juices and cheese ran down my chin or exploded in my mouth.

I was in multi-sensory heaven. O.M.G. that was the biggest, richest, and most satisfying Reuben I've ever tasted.  Rich, but not heavy it made my mouth happy, and my tummy thought it had died and gone to culinary heaven. 

Side note: The Lobster Reuben is only served at lunch and only in the off-season. The sandwich is prep-heavy and requires constant attention by the chef. This ain't no fast-food deli, luncheon sandwich.  Trust me.

After our leisurely meal, we sat and talked about everything and nothing. Deb has been covering a few of my shifts at DL, so she picked my brain about getting specific things done before staff arrives, as well as dealing with certain high maintenance customers;  good customers, but high maintenance, none the less. 

Seems she also had a telephone conversation with the folks at the DE Eye Institute (the people who treated me rudely a while back) and told them she was taking her business, her family and friends elsewhere. The representative at the Institute tried to tell her that I must have been mistaken, or lying.  That's not something to say to Debbie, not about her friends, or her family. 

She was even more pissed after ending the call and wrote a letter to her eye doctor (the one she suggested I see) telling him of her decision, going into great detail, and suggested he might want to look into what's happening at the front reception area.  After all, it's his bread & butter, too.

I had 2 new prescriptions to fill and she had to get ready for work at DL last night, so we shared a hug and went our separate ways. 

Needless to say, there was no room for even a light supper last night, but all was right in my little corner of the world.

Woke very short of breath, probably the reason I'm to receive double transfusions today, so it will be a long session at the center. I'll stop for the new scripts on the way home this evening, if I feel up to it.  If not, I'll feel better tomorrow.  I hope. 

(This should have posted this morning, but somehow Blogger screwed up.  Sorry, if the timing throws anyone off.)

And so it goes.
*


Thursday, February 27, 2014

Sun Shines as Snow Falls on a Constructive Day.

BERJAYA

The sun was shining as the snow fell yesterday.  Odd, beautiful and compelling. You could almost see tiny rainbows when you squinted in the bright light.  I sat on the porch for a while watching and listening to the snow make soft 'hissing' sounds as it hit any surfaces.

Sorted through the piles of medical bills and statements setting aside those requiring phone calls and pleas for patience.  Some of the bills are duplicates from entities I've already made arrangements with, so they'll be getting another call, but only after all the others are put into the queue for attention.

With the snow and temperatures falling, I thought it a good day to make a festive chili, so I gathered all ingredients and set about the task. Prep took about 20 minutes. It simmered all day making the apartment smell heavenly.

My body is responding to the steroid in a positive way, although the Raynaud's has gotten worse.  Both hands get numb and tend to cramp up from time to time. It will be interesting to find out my CBC today.  Will I require another transfusion, again tomorrow?  Maybe not.  At least I can dream, can't I?

Received email update regarding the new glasses - they are cutting and beveling the various lenses.  Who knows? The glasses may be here by the weekend.  That would be a wonderful thing, indeed.  I can dream, can't I? That notice also reminded me to send off a "thank you" note to the new eye doctor and his staff for taking such good care of me on Monday.  Their care and concern for a total stranger was refreshing to me. Greatly appreciated and gladly accepted. I wonder if anyone writes notes of thanks, anymore.  Maybe this sort of kindness is taken for granted, or perhaps out of the realm of experience for most people.

At any rate, they're kindness and generosity, certainly made my day one hell of a lot better. 

My sidekick, Deb called asking about setting up a date for lunch today after the Lab work. Sounded good to me, especially when she suggested the Henlopen City Oyster House for their specials of boiled shrimp and oysters Rockefeller. Barring any unforeseen health problem, we're set to meet around mid-day. Haven't been to the oyster house since last November, which was the last time I dined out, as well.

If the neutrophil count proves high enough, I won't have to wear the mask.  If so, this will be the first time folks at the Oyster House get to see my smiling face in over a year.  Hmmm!  Maybe they were better off while I wore the mask.  

The Chili, avocado salad, and garlic bread supper was delicious, but I am paying the price today. Haven't had anything that spicy for a long time and my innards are rebelling now. Oh well.  Any regrets?  Hell, No!!!

Off to the Labs!

More later.

*

Tuesday, February 25, 2014

Happy Surprises & New Eyeglasses on the Way.

Having spent way too much time in bed since Saturday afternoon, I really had to get the old body moving Sunday. Carefully planned course of action was set into place before my head left the pillow. 

Bathroom - the usual morning routine followed by a hot shower and complete shaving regime.
Kitchen - full breakfast of eggs, sausage, toast, and V-8 juice. 
Bedroom - sort laundry, whites, colors, perma-press, etc.

I had to take things a lot slower. Shortness of breath was my only nemesis. Everything else was fine.  Clear headed, no balance problems made a world of difference to the day. I can only attribute this to the steroid kicking in and that's fine with me. Good to have a break from the others for a change.

Then in mid-afternoon Peter called from Amsterdam via Face Time and I was thrilled. It was my first attempt at using this new-fangled communication technology to talk across the pond, but all went well. It's far better than trying to use Skype cross platform. It was late evening in Amsterdam and he had a busy day lined up for Monday, but we still talked for almost a half hour. And it was FREE!  He looked and sounded great and it was so generous of him to call.

If I had known he was going to call, I would have had the iPad ready and waiting, but the whole conversation went on between my iPod and his iPad. And it was OK - better than one would expect.  Sound and picture were clear as when I've chatted with others here in the states.  Seeing him live and hearing his voice made for a happy day.  Nothing like talking with a friend to lift your spirits and this one did just that. 

Unfortunately, he's had to cancel his holiday plans to the states this year, so I'll miss seeing him in person. Just too much on his plate and, you know, life gets in the way sometimes. 

Monday morning, following a trip to the hospital to pick up test results, I again made a brief stop at an eye care center in town.  No, I wouldn't give up!  Their website boasted "walk-ins welcome" so I checked it out.  So glad I did. 

BERJAYAAfter the usual paperwork I was whisked off for a complete and thorough eye exam.  Even though it was a busy Monday, they squeezed me in somehow, and for that I am grateful. Doctor Rios (Peruvian, that's him in the image) took extra care, asked a lot of questions about the status of my medical treatment. He was convinced that I'd be fine and seemed happy for the new patient.

The entire staff and about half of the patients were latinos, probably Peruvian. Kind staff and beautiful people.  Their kids were adorable, but I was told to keep the mask on by the technicians, just in case. That made me chuckle.  They didn't even know me yet they were concerned for me. Nice.  This was turning into a very pleasant day, after all. 

I had a new prescription in hand in less than 2 hours.  Driving home was tricky due to the dilated pupils, but they supplied dark lens covers to protect my eyes, and I took it real slow all the way home. Made a quick stop at the PO to mail the tax documents to Natalie, beforehand.  She ought to have everything before the weekend.  

When I arrived at home I wanted to order new glasses right away but was afraid I'd input the wrong data from the prescription so I had to wait until much later when the pupils contracted again and I could see more clearly. After waiting so long, a few more hours wouldn't make much difference.

Meanwhile, I received a text from Linda at the restaurant asking how things were.  So I thought I'd surprise everyone… I put the dark lenses back on and drove over the see the gang.  Of course,  when I arrived at the restaurant everyone was concerned about my weight loss so they tried to ply me with food, but I finally settled on having a drink with everyone when  the shifts changed at 4 pm. 

We laughed, caught up on life in and out of the restaurant, looked at photos and videos of their kids, and then laughed some more.  The afternoon with friends made life worth living, again.  I don't say that lightly.  I felt energized and happy for the first time in a very long time. The locosguys are in Mexico for their annual 3-week rest, so I'll see them when they return around Mardi Gras, March 4th.

I left with clear eyes, and a happy, festive buzz that carried me home where I got to work ordering new eyeglasses. One pair of bifocals, and one pair for the computer. The reading prescription hasn't changed much, so I'll wait to order those in a month or two when there may be more money to cover the cost.  I ought to have my tax refund - if there is one - in about 4 weeks. 

I can't wait for the new glasses to arrive.  The bifocals come with a free polarized clip-on for use in bright sun come summer. The computer frames are heavy duty and had to be because my prescription, especially the left eye has changed dramatically. I don't care as long as I can see again without getting headaches.  The cost for the two pair came in under $70.00 including shipping and ought to arrive in about a week. 

After a light supper, I took a shower and went to bed.  I slept like a stone and woke this morning feeling happier, more relaxed, and there is absolutely nothing on the gay agenda today. 

Sadly, the lovely spring-like weather has left us and we're in for rain and possibly snow showers today and overnight. But that's OK. we had 3 beautiful days in a row.  A gift, especially in February.

And so it goes.

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