InstantKB.NET
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InstantKB.NET is the market-leading ASP.NET & SQL Server knowledge base solution designed to elimiate repeat support enquries and offer reliable self-service online support to your customers.
Intuitive category navigation and powerful full-text search capabilities allow customers, employees or partners to quickly and easily locate information on a self-service basis eliminating questions, helping reduce your support costs while improving overall customer satisfaction.
Questions can be submitted directly to the knowledge base allowing subject matter experts to answer and instantly share this question with others. This will slash the time you spend answering the same common support questions over and over again.
User accounts allow you to control the content that is presented. You can assign multiple user-roles to each user account allowing you to display content that is specific to different users or groups. For example you could provide your customers, employees or partners accounts to each access a private collection of information within a single knowledge base.
Complete control over all aspects of the knowledge base is provided via the secure web-based administration area. Administrators can easily manage content, attachments, categories, users, user-roles and answer questions submitted to the knowledge base.
InstantKB.NET is perfectly suited for companies or individuals that sell products or services where users ask many pre-sales or post-sales questions. Why spend all your time answering support questions when your customers, employees or partners can get access to the information they need 24/7/365 immediately via InstantKB.NET.
Features | Screen Shots | Self Guided Tour | Online Demo | Order Online
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- Unlimited Articles, Categories, Users, Roles & Administrators
Unlike other knowledge base software, there is no built in limitations or restrictions for any of the features within InstantKB.NET. Licensing is based on the number of installations. You can have as much data as your database server can handle.
- Comprehensive Administration
Administrators can manage questions, articles, categories, users, roles & much more. Create plain-text or HTML articles based on questions asked within the knowledge base. The ability to create and use article templates ensures articles within your knowledge base can follow a consistent corporate style through-out.
- Powerful Full-Text Search
InstantKB.NET provides support for full-text searches. The SQL Server full-text indexing service when enabled provides advanced word or
phrase searching including proximity searches, inflectional matches (drive = drove) and relevance ranking of results (how close the words are and quantity of matches). InstantKB.NET supports both ContainsTable and FreeTextTable full-text searches.
- Role Based Security
Control which knowledge base categories are visible to users based on the roles associated with the current user. Only categories that are associated with any of the users roles will be accessible and available via search within the knowledge base. Categories not associated with the users roles will not be visible or accessible.
- Ask a Question!
Visitors can submit questions directly into the knowledge base. Administrators receive email notifications of new questions and have to the oppoertunity to create knowledge base articles via the admin area in response to submitted questions. If an article is published in response to a question, the user who asked the question will be notified via email with a link to the article. This is a great way to reduce common questions.
- Installation & Support
A simple to use installation wizard is provided to get you up and running in minutes. Comprehensive documentation and fast, friendly technical support is provided during installation to assist should you run into any problems.
- Developer Friendly & Well Documentated
Integrates with Microsoft® Visual Studio.NET 2003, Intuitive API with intellisense support within Microsoft® Visual Studio.NET, Fully commented, clean .NET source-code with class reference documentation. Full installation & product documentation.
All Features...
Web Server
- Microsoft© Windows 2000, Server 2003 or XP Professional
- Internet Information Services 4+
- Microsoft© .NET Framework v1.1
Database Server
- Microsoft© SQL Server 7, 2000 or Microsoft© MSDE
Web Browser
- Internet Explorer 5.0+, Mozilla 1.0+, Netscape 4.7+
- JavaScript & Cookies must be enabled
Development Tools
- InstantForum.NET is optimized for Microsoft© Visual Studio.NET 2003.
Please visit the links below to see how our customers are implementing InstantKB.NET:
An online demonstration with full administrator access can be found here.
We also use InstantKB.NET to power our own online knowledge base.
Documentation can be viewed or downloaded from our documentation page.
Users are entitled to receive 90 days free product support via our ticketing support system. Unlimited technical support is provided online via our community forums and knowledge base.
Please review our support page for more information on our support options.
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