Resolved -
This incident has been resolved.
May 27, 22:40 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 27, 13:25 PDT
Identified -
The issue has been identified and a fix is being implemented.
May 27, 12:17 PDT
Investigating -
We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward a resolution.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccessible, please contact us directly at helpdesk@pantheon.io.
May 27, 11:13 PDT
Resolved -
This incident has been resolved.
May 27, 14:59 PDT
Monitoring -
A fix has been implemented and site creation should be working again. Please contact Support if you continue to have issues with new site creation.
May 27, 13:48 PDT
Identified -
The issue has been identified and a fix is being implemented.
May 27, 11:08 PDT
Investigating -
Site creation of Drupal 10 and 11 sites are failing due to a security vulnerability recently disclosed in the "symfony/polyfill-intl-idn" library. We are working on a fix to re-enable site creation functionality.
May 27, 09:22 PDT
Resolved -
This incident has been resolved.
May 25, 13:39 PDT
Monitoring -
A fix has been deployed, and the Dashboard is now running normally with stable loading times.
Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified.
If you continue to experience any performance degradation, please contact us directly at helpdesk@pantheon.io.
May 25, 12:51 PDT
Update -
We are continuing to work on the Dashboard performance issues. The dashboard is operating normally. We are continuing to investigate the root cause. All live sites remain unaffected.
Our next update will be provided within the hour, or sooner as information becomes available. If you require urgent assistance, please contact helpdesk@pantheon.io.
May 25, 11:45 PDT
Update -
We are continuing to investigate this issue.
May 25, 10:24 PDT
Update -
We are continuing to investigate the root cause of the Dashboard performance issues. Users may continue to experience slow loading times or temporary timeouts. Live sites are unaffected.
We are actively working on a fix to restore normal operations. If you need immediate assistance and are unable to access support through the dashboard, please contact us at helpdesk@pantheon.io.
May 25, 09:38 PDT
Investigating -
We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.
Our Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this deployment blocker.
If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccessible, please contact us directly at helpdesk@pantheon.io.
May 25, 08:53 PDT
