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Thumbtack Community
Discussion List
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Questions about Thumbtack phone numbers? We’re here to help.You’re probably wondering how Thumbtack phone numbers work, what they unlock for your business, and how they fit into the way you already communicate with customers. To help answer your questions, we’re recording a webinar and AMA … -
We Asked Top Pros: What specific actions raised their conversion rate?Let’s be honest… we’ve all had those weeks where leads come in but don’t reply, you respond fast and they still disappear, competition feels heavy, bookings feel light, and nothing seems to align even though you’re trying. It happen…
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Welcome to our new Community members — June 2026We have had an amazing group of pros join the community recently. If your name was mentioned below, this message is for you. We are truly excited to have you here. This community is built on connection, support, and growth, and we a… -
What did your first 30 days on Thumbtack actually feel like? 👀Starting on Thumbtack can feel exciting, confusing, motivating, or all three at once. We’d love to hear how your experience started. Your story could really help newer pros set expectations and learn from real experiences.
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Community Pro SpotlightHave you ever had a neighbor who always seems to be there when you need them? The one who answers a quick question, shares helpful advice, or points you in the right direction without hesitation. They make the whole neighborhood bet…
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How do you respond when a customer asks, “How much is this going to cost?”Hey Pro Community! I’d love to hear directly from you about what works best in real customer conversations. When a customer leads with, “How much is this going to cost?”, how do you usually respond? Do you give a price right away, a… -
How media affects client volumeI’ve managed social media accounts across home services, healthcare, sports, crypto, and ecommerce, and no matter the industry, the brands that elevated their visuals always elevated their results. Strong media changes perception, a…
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3 Media Must-Haves on Your Thumbtack ProfileWant to stand out and build trust faster? Start with these three essentials:1. A Strong Profile Photo Make it clear, professional, and representative of you and your best work 2. Jumpstart Your Profile with 3–5 High-Quality Photos …
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Are you winning the Thumbtack leads?Hey everyone in the thumbtack family I'm bret Douglas, I've been a top pro for probably a decade or more at thumbtack This app has completely changed my life and the way that I approach my business If you are struggling… -
⭐¿Quiere más clientes y mejores trabajos? Revise estos 3 consejos clave de su perfil⭐Hola a todos, Si quiere que su negocio se vea más profesional, inspire confianza y evite sorpresas con su cuenta, estos 3 artículos del Centro de ayuda le pueden ayudar mucho. 💼 1. Cómo agregar el seguro de su negocio Tener su seg… -
Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr… -
Is cleaning more about appearance or peace of mind?I've noticed that many clients don't talk about cleaning in terms of dust or floors—they talk about how their home feels afterward. A cleaner space often seems to bring less stress, better focus, and smoother daily routine… -
Advice on my profilehi, everyone, I officiate . I joined back in 2021 had a pretty good through the Covid with the lockdown necessity of having virtual ceremonies. Business has slowed down a lot, and I’m looking for feedback about my profile. Any com…
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New to Thumbtack, need advice!If you're a seasoned Thumbtack pro and you have any advice for the new pros below, please share it here!
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The phone number issue is very very bad and may finally drive me off the siteI need to have client contacts directly. This is insane to charge me 30$+ for a photo inquiry ( meanwhile the travel settings have never worked properly) and then not even give me access to a real phone number. People don’t answer r…
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Pricing and new phone number policyAs always , I appreciate Thumbtack helping my business. However , the recent 10 percent increase in lead pricing is too much- paying for the leads has become way too expensive. I understand you're in business to make a profit,…
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No answer?What are we supposed to do when we call and customers do not have a voicemail setup. How will they contact us? If we call and they call back the same number which company does the lead get directed to? This doesn't make sense w…
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Why?Has anyone asked the simple question of WHY? This seems like an added layer and barrier between the contractor and client. Who benefits from this system?
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This new Thumbtack number thing is costing me so much businessI have used Thumbtack for 80% of my leads for over a year, I have a 90% conversion rate and this new Thumbtack hidden number update where I have no access to the clients number is costing me so much money. No clients are actually an…
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Residential Interior Painting in Walnut Creek (Before & After)If you are looking for Interior or Exterior painting services. Feel free to contact me for more information. This job was in Walnut Creek for a 5 bedroom house.
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Does Pollen Season Make Your Home Feel Impossible to Keep Dust-Free?Living in Charlotte, it sometimes feels like you can dust a surface in the morning and see pollen or dust settling on it again by afternoon. Between pollen, open windows, pets, ceiling fans, HVAC vents, and our humidity, dust seems…
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Improving Quality of LeadsRecently the system changed and more AI was added to the platform. At first I was actually excited, thinking this would mean better screening and higher quality leads for all of us. Instead, I’m seeing the opposite: More minors re…
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Thumbtack Numbers: If Customers Aren't Responding, What Is Thumbtack Selling?I hope Thumbtack leadership sees this. I also hope investors at Sequoia, Tiger Global, Founders Circle, and others are paying attention. Please don't dismiss this as another Pro complaint. Pros complain about lead prices, gho…
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Thumbtack Numbers Policy: Give Us Back Real Phone NumbersTo the Thumbtack Product Team and Corporate decision-makers, Let’s stop pretending this proxy number system is an "upgrade" or a "feature." It is completely backwards, and it is actively crippling your core demog…
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What is this seemingly incomplete button?what is this button? The one I circled in red. I’m afraid that if I press it I’ll get charged for something or not qualify for a refund.
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Success workshopHi when is the next success workshop?
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Work shopI would like to sign up for a workshop
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Thumbtack workshopHi! I’d like to register for the next available workshop, thank you
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My Pro account has been suspended — need help to reactivate itHello, My name is Zamirbek Razhapov, owner of ZR Master Appliance Repair LLC. My Pro account has been suspended/blocked. Today I visited the Thumbtack office at 415 Natoma Street in San Francisco to speak with someone in person, b…
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Blocking just a time period (not the entire day) on the calendarHi everyone, this used to be easy to do, but I don't see how to block a set of time (such as 10:00-4:00) on my calendar to avoid paying for unwanted leads. I've tried this on both my desktop and my phone. Can anyone advise…
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Just got negative review for not replying.. how come?I just got a negative review with "doesn't reply" message. As I know besides me another 2 tech gets a lead. I never started a communication with a client. So, I'm confused now. The only option I have is to repl…
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LeadsAs an IT tech, I don't see how it's fair we have to accept and pay for leads before being able to contact the customer and see if we can actually assist them or not. Their descriptions are really vague and may fall outside…
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Confused on how someone can decline a lead - I do not mean pass on an opportunity.....I responded to a lead last evening. The person selected 4 Pros and I am the only one who responded which is very strange. I wasted my money because it was a calligraphy job for 6 envelopes and 12 place cards for "maybe" …
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Over 320 Emails to "opportunities" this weekIt is extremely labor intensive to bid a price, send an email to over 320 "opportunities" and not have 1 respond. The only actual work comes from paid leads where a budget must be sent. It does not seem as if Thumbtack is …
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This is bad for my businesswe are all techs and understand what you are trying to accomplish. Those who rely on this for there livelihood like I do getting 4 calls daily to none is unacceptable. Been here since 2012 this is a horrible ideal. I spend over …
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Different Floors Need Different Cleaning MethodsOne of the most common mistakes homeowners make is cleaning all floors the same way. Hardwood, laminate, tile, and carpet each require different care to avoid damage and extend their lifespan. This quick guide breaks down safe clean…
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❄️ Winter Cleaning Checklist for HomeownersWhen we spend more time indoors during winter, dust, allergens, and buildup increase faster than most homeowners realize. A seasonal reset helps maintain indoor air quality and keeps surfaces in good condition. Here’s a simple winte…
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What cleaning standard makes the biggest difference in short-term rental reviews?I’ve noticed with short-term rentals, it’s usually the small details that end up affecting guest reviews the most. Things like fresh-smelling rooms, spotless bathrooms, stocked essentials, and doing a final walkthrough before check-…
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